Cancel MoreYoga: The Right Way

How to cancel MoreYoga and reclaim your money

Why you might cancel MoreYoga

MoreYoga offers unlimited access to yoga classes across London-based studios through a monthly subscription model. However, fitness memberships don't suit everyone, and under UK law, you have the absolute right to cancel whenever you choose. Whether you've relocated, found a cheaper studio, discovered home workouts work better for you, or simply aren't using your membership regularly, cancellation should be straightforward and penalty-free once your cooling-off period has expired.

At Tocancel, we help consumers understand that your rights to cancel far exceed what many fitness companies suggest in their terms and conditions. The Consumer Rights Act 2015 protects you from unfair contract terms and automatic renewal traps. Your legal position is clear: you can cancel, and you should do so confidently without fear of hidden charges or aggressive retention tactics.

Common reasons to cancel MoreYoga

You might cancel MoreYoga if you're attending fewer than two classes weekly, if monthly costs have become unaffordable, if you've moved outside London or commuting distance, or if you've found a studio offering better value. Some members cancel because they prefer online yoga, have started home workouts, or discovered the class quality doesn't meet their expectations. Others cancel due to injury, illness, or life changes that make attending classes impractical. Whatever your reason, cancellation is your right, not a favour the company grants.

The real cost of staying subscribed

MoreYoga membership tiers range from around £49 monthly for limited access to £149 monthly for unlimited classes. An Unlimited membership at typical pricing of £99 per month costs £1,188 annually. If you're attending fewer than four classes monthly, you're likely paying significantly more per class than pay-as-you-go alternatives or cheaper studio memberships elsewhere. Tocancel recommends calculating your actual cost per visit: divide your annual membership fee by the number of classes you attend. If this figure exceeds £15-20 per class, cancellation becomes a financial priority rather than a reluctant decision.

Your consumer rights under UK law

UK consumer law gives you powerful protections when cancelling fitness subscriptions. Understanding these rights ensures you cancel on your terms, not the company's.

The consumer rights act 2015 and distance selling regulations

The Consumer Rights Act 2015 classifies your MoreYoga membership as a "distance contract" because you signed up online without face-to-face negotiation. This means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. You have an automatic 14-day cooling-off period from the date you signed up, during which you can cancel for any reason and receive a full refund. This protection exists by law, not by company goodwill.

Your legal position: if you cancel within 14 days, MoreYoga can only charge you for classes you've already attended if you accessed the service with your express consent before the cooling-off period ended. After 14 days, you can still cancel anytime with appropriate notice (typically 30 days), but the company can charge you for services already provided. Importantly, MoreYoga cannot force you into a contract longer than 12 months without your explicit written consent. Automatic renewal must be transparent and cancellable through a simple, non-burdensome process.

If MoreYoga makes cancellation deliberately difficult, obscures contact information, or locks you into unfair terms, escalate to the Citizens Advice Consumer Service or the Financial Conduct Authority (FCA) if payment disputes arise.

Your notice period rights

Most MoreYoga memberships operate on a rolling monthly basis with automatic renewal. The company typically requires 30 days' written notice before your next billing date. This complies with UK law for monthly rolling contracts. However, always check your specific membership agreement because older promotional or trial offers may include different notice periods.

Tocancel advises submitting your cancellation request at least 35 days before your next payment date. This buffer protects you from billing errors and gives the company time to process your request. If MoreYoga charges you after you've cancelled, you can dispute the charge with your bank using the Chargeback scheme, provided you acted reasonably. Keep all cancellation confirmations, emails, and screenshots of your account status as evidence.

MoreYoga membership pricing and plan types

Understanding your current plan helps you cancel the correct membership without accidentally remaining enrolled on a different tier.

Current MoreYoga membership tiers and costs

Your membership type determines your notice period and whether you're eligible for any refunds. If you're uncertain which tier you're on, log into the MoreYoga app or check your bank statement to confirm the recurring charge amount.

How to cancel MoreYoga: step-by-step instructions

Cancellation through MoreYoga is possible via the mobile app, email contact with customer support, or direct messaging on social media channels. Follow these steps carefully to ensure your cancellation is processed and recorded.

Cancelling via the MoreYoga app

1. Open the MoreYoga app on your phone and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login screen.
2. Navigate to your account settings (usually a profile icon or "Account" tab in the app menu).
   • Look for sections titled "Membership", "Subscription", "Billing", or "My account".
3. Select your active membership and look for a "Cancel", "End membership", or "Manage subscription" option.
   • The app may ask you to confirm your cancellation and provide a reason.
   • You may be offered a discount or pause option-only accept these if you genuinely want to stay.
4. Complete the cancellation process and take a screenshot of the confirmation message or screen.
   • Note the cancellation reference number if one is provided.
   • Check the confirmation text stating your final billing date.
5. Verify your cancellation within 48 hours by checking your account status in the app.
   • Your membership status should show "cancelled" or "inactive".

Cancelling via email or customer support

1. Visit the MoreYoga website and locate the contact page or "Help" section.
   • MoreYoga does not operate physical studio reception desks, so email or in-app messaging is the standard channel.
   • Note any provided email address for cancellations or customer support.
2. Compose a clear, formal email addressed to the customer support team.
   • Subject line: "Cancellation request for [your email address]" or "Membership cancellation-[your name]".
   • Include your full name, email address linked to your account, and membership plan type.
   • State clearly: "I request to cancel my MoreYoga membership effective from [date 30 days from today]."
   • Keep a copy of this email for your records.
3. Send your email and wait for a reply confirming receipt and cancellation.
   • MoreYoga's response should arrive within 5-7 working days.
   • The response should include your cancellation date and final billing date.
4. If you receive no reply within 7 days, send a follow-up email marked "Urgent" with the same cancellation request.
   • Include the date of your original email.
   • State that you're providing formal notice of cancellation under the Consumer Rights Act 2015.
5. Save all email correspondence and any automated responses.
   • These emails form your proof of cancellation if disputes arise.

Cancelling via social media or in-app messaging

1. Find MoreYoga's official social media accounts (Instagram, Facebook, Twitter/X).
   • Use direct message (DM) functions or contact links on their business profile.
   • Note that social media support may take longer than email.
2. Send a clear message requesting cancellation with the same details as your email (your name, account email, and cancellation date).
   • Keep your message professional and factual.
   • Reference your membership tier and approximate join date if possible.
3. Follow up via email or in-app support if you receive no response within 10 working days.
   • Social media is slower than direct email; don't rely on it as your only channel.

What happens after you cancel MoreYoga

Knowing what to expect after cancellation prevents confusion and helps you spot billing errors quickly.

Timeline and final payment

Your MoreYoga membership will remain active until your cancellation date. If you cancel on the 15th of the month with 30 days' notice, your membership ends on the 15th of the following month. Your final payment will be processed on or shortly after your current billing date. After this date, you should no longer be charged.

Check your bank statement 3-5 working days after your cancellation date to confirm no further charges have been taken. If a charge appears after your cancellation date, contact your bank immediately and request a chargeback or reversal. Tocancel advises keeping your cancellation confirmation for at least 6 months in case payment disputes arise.

Class access after cancellation

Your access to classes typically ends on your cancellation date. You may not be able to book new classes from the day after your cancellation becomes effective. If you attempt to book a class and find access denied, this confirms your cancellation has processed correctly. Some users report brief delays (24-48 hours) in app access being removed; this is normal and resolves without action needed.

Refunds and billing adjustments

If you cancelled within 14 days of joining, you're entitled to a full refund of all charges minus any classes you attended with express consent. If you cancelled after 14 days, MoreYoga retains the right to charge you for services already used, but you should receive no refund of future months. Tocancel recommends requesting a refund explicitly in writing if you believe you qualify. If MoreYoga refuses, escalate to the Citizens Advice Consumer Service or dispute the charge with your bank.

Common cancellation mistakes and how to avoid them

Many consumers unknowingly make cancellation harder than it needs to be. Don't let confusion or hesitation cost you money.

Mistake one: pausing instead of cancelling

MoreYoga may offer to "pause" your membership rather than cancel it. Pausing temporarily stops billing but keeps your account active and often resumes charges automatically after 1-3 months without reminder. If your goal is to end your membership permanently, decline pause options and insist on full cancellation. Tocancel recommends stating clearly in writing: "I request full cancellation, not a pause."

Mistake two: relying on cancelled payment cards

Assuming your cancellation is complete because you've cancelled your payment card is a trap. MoreYoga may attempt re-billing on updated card details or chase you for unpaid invoices. Always cancel through proper channels, never rely on payment method removal alone.

Mistake three: missing your notice deadline

MoreYoga requires 30 days' notice before your next billing date. If you miss this deadline by even one day, you'll be charged again and must wait another month before cancelling. Calculate your deadline now: identify your billing date, add 30 days, and set a phone reminder 5 days before. Document this date in writing.

Mistake four: not preserving evidence

Screenshots, email confirmations, and reference numbers are your only proof of cancellation if disputes arise. Don't delete these messages. Save them to a folder, print them, or email them to yourself with a date stamp. If MoreYoga later claims you never cancelled, this evidence protects you.

Refunds and chargebacks explained

Understanding your refund rights prevents you from accepting "no refund" answers when you're legally entitled to money back.

Your refund eligibility

If you cancelled within 14 days of purchase, you have a legal right to a full refund under the Consumer Contracts Regulations 2013. MoreYoga can only deduct charges for classes you attended if you explicitly consented to start the service during the cooling-off period. This deduction is calculated fairly: if you paid £99 for one month and attended 2 classes in week one, MoreYoga might deduct £50 and refund £49, for example.

If you cancelled after 14 days, refunds are not automatic. However, if MoreYoga charged you for the next month after you cancelled, or if they failed to stop billing after receiving your cancellation request, you can demand a refund for those erroneous charges. Tocancel advises submitting a written refund request with dates, amounts, and your cancellation proof.

Disputing charges with your bank

If MoreYoga refuses to refund charges you believe are unlawful, use the Chargeback scheme. Contact your bank or building society and explain that you cancelled your membership but were charged after the cancellation date. Your bank will investigate and, if evidence supports you, reverse the charge. This process typically takes 30-60 days. Provide your bank with all cancellation confirmations and dated evidence.

Comparing fitness alternatives after cancellation

After cancelling MoreYoga, you may want to explore other options that better suit your needs and budget.

Fitness alternatives in london and beyond

Checklist: ensuring your cancellation is complete

Use this checklist to confirm your MoreYoga cancellation has been processed correctly and no further charges will arise.

• Cancellation request submitted at least 30 days before next billing date: ☐
• Written confirmation of cancellation received from MoreYoga: ☐
• Cancellation reference number or confirmation email saved: ☐
• Screenshots of app account showing "cancelled" status taken: ☐
• Final billing date clearly noted and documented: ☐
• Bank statement checked 5-7 days after cancellation date for unexpected charges: ☐
• No further charges appeared after final billing date: ☐
• All cancellation correspondence filed safely for future reference: ☐
• Class access in the app confirmed as disabled: ☐

If any of these items shows an incomplete status, take action immediately. Contact MoreYoga again or escalate to Tocancel for guidance.

Key takeaways and next steps

Cancelling MoreYoga is your right under UK consumer law, regardless of what the company's terms suggest. The Consumer Rights Act 2015 protects you, and the Citizens Advice Consumer Service stands ready to help if MoreYoga refuses to cooperate. Submit your cancellation in writing at least 30 days before your next billing date, preserve all confirmations, and verify your account status after the cancellation date takes effect. If unexpected charges arise, dispute them immediately with your bank using the Chargeback scheme.

Your next step is simple: gather your account details (email address, current membership tier, and billing date), choose your cancellation method (app, email, or social media), and submit your request today. Tocancel has helped thousands of consumers cancel unwanted subscriptions confidently and recover unfair charges. Visit Tocancel.com to access templates for cancellation emails, refund demand letters, and bank dispute guides tailored to UK law. You don't have to accept automatic renewal traps or unclear cancellation processes-your consumer rights are real, and Tocancel is here to help you exercise them.

Where to send your MoreYoga cancellation request

MoreYoga does not operate physical studios with reception desks. Submit your cancellation request using one of these channels:

• Primary channel: Use the "Account" or "Help" section in the MoreYoga mobile app to submit a cancellation request.
• Email support: Contact MoreYoga's customer support email address (check your account welcome email or the MoreYoga website help section for the correct address).
• Social media: Send a direct message via MoreYoga's Instagram, Facebook, or Twitter business account requesting cancellation.
• Escalation: If MoreYoga fails to respond within 7 days, contact the Citizens Advice Consumer Service or your bank to dispute charges.

For further support in navigating cancellation rights or disputing unfair charges, Tocancel provides free, plain-language guides and templates. Visit Tocancel.com today and take control of your subscriptions.