Cancel Moreyoga: The Right Way

How to cancel Moreyoga and protect your money in the philippines

Why you might need to cancel Moreyoga

Moreyoga is a UK-based yoga membership that offers access to 35 London studios, starting at ₱56 for your first month. If you signed up while traveling, relocated back to the Philippines, or discovered the service does not meet your needs, you have the right to cancel without penalty. The challenge is that Moreyoga's cancellation process is not straightforward, especially for users outside the United Kingdom. At Tocancel, we help you understand your rights and execute a cancellation that sticks.

What Moreyoga actually is and what you are paying for

Moreyoga operates exclusively as a UK fitness membership. You receive digital and in-person access to 35 studios across London, with the membership auto-renewing at a higher rate after your introductory month ends. The subscription does not offer any local Philippine support, customer service in Filipino, or refund options tailored to international users. Understanding this reality upfront is crucial because it shapes how you approach cancellation and what alternative options make sense for you.

Your account support comes from a UK-based help center only. You can contact them at [email protected], via Facebook Messenger, or by phone at 0808 175 0238 during 10am to 5pm UK time, Monday to Sunday. If you are based in Manila, Cebu, or anywhere in the Philippines, this time difference means response times can stretch to 24 hours or more. Gathering all your account details, membership start date, and payment method before reaching out will speed up the cancellation process significantly.

Common reasons philippine users cancel Moreyoga

Trustpilot reviews reveal that many Philippine subscribers cancel because the introductory pricing structure was unclear, the auto-renewal charge shocked them, or they simply returned to the Philippines and no longer need London studio access. Some users report that the cancellation form fails to load from Philippine IP addresses, creating a technical barrier on top of the administrative one. Others discover too late that the 30-day cancellation window is tied strictly to the promotional offer, not to the calendar month when they signed up.

If you want to continue yoga practice in the Philippines after cancellation, Tocancel recommends exploring local alternatives. Yoga Plus charges ₱500 to ₱1,500 per class, Yoga Manila ranges from ₱400 to ₱1,200, and The Yoga Hive offers sessions between ₱300 and ₱1,000. These options are not replacements for a London-based studio pass, but they give you affordable, accessible yoga without paying for services you cannot reach.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for canceling subscriptions fairly.

What republic act no. 7394 guarantees you

Under RA 7394, companies must disclose cancellation terms, auto-renewal charges, and the exact process to cancel before you buy. Moreyoga is legally required to provide you with clear, accessible cancellation steps and to honor your cancellation request within a reasonable timeframe. If the cancellation form does not load from the Philippines, or if Moreyoga continues charging you after you have requested cancellation, that is a violation of your consumer protection rights.

Your legal position is strong: you are protected against hidden charges, deliberate obstruction of the cancellation process, and refusal to cancel once you have made a clear, documented request. This means Moreyoga cannot lawfully keep charging you after you cancel, and you have recourse if they do.

How to escalate if Moreyoga refuses to cancel

If Moreyoga ignores your cancellation request, fails to stop charging you, or claims they cannot cancel your account, escalate to the Department of Trade and Industry (DTI) Consumer Welfare Group. File a complaint at any DTI office or online through their website. The DTI has the authority to force companies to comply with RA 7394, issue refunds, and levy penalties against offending businesses.

If you paid through a Philippine mobile carrier or local payment app, you can also file a complaint with the National Telecommunications Commission (NTC). Keep screenshots of every cancellation attempt, the dates you sent them, and proof of charges after your cancellation request. These records are your evidence if you need to escalate to the DTI or pursue a chargeback through your Philippine bank. Tocancel advises documenting everything from the first contact forward.

How to cancel Moreyoga step-by-step

Cancellation requires you to work directly with Moreyoga's UK support team and confirm termination in writing.

Method 1: cancel via email (recommended)

Email is the most reliable method because you create a written record that protects you if Moreyoga disputes the cancellation later.

1. Log into your Moreyoga account on their website or app.
2. Note your membership start date, current subscription tier, and any promotional offer code you used.
3. Draft an email to [email protected] with the subject line "Cancellation Request - [Your Full Name] - [Account Email]".
4. Write clearly: "I request immediate cancellation of my Moreyoga membership effective today. Please confirm cancellation in writing and ensure no further charges are processed to my account."
5. Include your full name, account email address, phone number, and membership start date.
6. Send the email and save a copy to your device or cloud storage.
7. Wait for a confirmation email from Moreyoga within 3 to 5 business days. If you do not receive confirmation, send a follow-up email referencing your first request and its date.

Method 2: cancel via phone (faster, but less documented)

Phone cancellation can be quicker, but always request a confirmation email afterward to protect yourself.

1. Call 0808 175 0238 during 10am to 5pm UK time, Monday to Sunday. Use an international calling app like Skype, Google Voice, or WhatsApp to reduce costs from the Philippines.
2. Provide your full name, account email, and membership details when prompted.
3. Clearly state: "I want to cancel my membership immediately."
4. Ask the agent to email you a cancellation confirmation within 24 hours.
5. Take notes during the call: agent name, time, and what was said about your cancellation.
6. Send a follow-up email to [email protected] referencing the phone call: "Following my phone cancellation on [date], please confirm in writing that my account is terminated and no further charges will be processed."

Method 3: cancel via Moreyoga app or website account settings

If Moreyoga's app or website displays a cancellation button or form, use it as a primary step, but always follow up with email confirmation.

1. Open the Moreyoga app or log into moreyoga.co.uk on your browser.
2. Navigate to your account settings or subscription management section.
3. Look for "Cancel membership," "Manage subscription," or "Leave" options.
4. If a cancellation form appears, complete it fully and submit.
5. Screenshot the confirmation page or take a photo of your screen as proof.
6. Email [email protected] the same day with the subject line "Confirmation of In-App Cancellation - [Your Name]" and attach your screenshot.
7. Write: "I have submitted a cancellation request through the app on [date]. Please confirm receipt and termination in writing."

Tocancel recommends combining email and in-app cancellation for maximum certainty. If the app form does not load from the Philippines, use email or phone instead. Do not assume silence means cancellation; always demand written confirmation.

What happens after you cancel

Cancellation does not happen instantly, and you need to monitor your account to ensure Moreyoga stops billing you.

Timeline and what to expect

After you submit a cancellation request, Moreyoga typically confirms within 3 to 5 business days. Your membership access ends on the date specified in the confirmation email, though you may retain login access until the end of your paid cycle. Charges should stop immediately after your request is processed, but international payment systems can take 5 to 10 business days to reflect the change. Check your bank or payment app statement 10 days after cancellation to verify no new charges have posted.

If Moreyoga charges you after you have canceled, contact your bank or payment provider immediately and request a chargeback. Provide your cancellation confirmation email and the unauthorized charge as evidence. Your bank has the authority to reverse the transaction and protect your account.

Refund eligibility and claiming your money back

Moreyoga does not automatically refund unused portions of your monthly membership unless you cancel within their promotional grace period (usually 14 to 30 days from sign-up). If you cancel after that window, you forfeit the current month's payment. However, if Moreyoga continues to charge you after your confirmed cancellation, you are entitled to a full refund of those unauthorized charges under Philippine consumer protection law and your payment provider's dispute resolution process.

To claim a refund, send an email to [email protected] with the subject "Refund Request - Unauthorized Charges After Cancellation" and include screenshots of your cancellation confirmation and the unauthorized charges. If Moreyoga does not refund within 14 days, file a dispute with your bank or payment app. Tocancel users have recovered unauthorized charges by combining a formal refund request with a chargeback through their financial institution.

Pricing, fees, and what you should have paid

Understanding Moreyoga's pricing helps you identify whether you were overcharged or if cancellation costs apply.

If you enrolled in an annual plan or a founder's membership promotion, your cancellation terms may differ. Some annual subscriptions charge a cancellation fee equal to 50 percent of the remaining balance if you exit early. Always check your original confirmation email for the exact terms you agreed to. Tocancel recommends requesting a copy of your contract or terms from Moreyoga if you are unsure which tier you hold.

Common mistakes to avoid when canceling

Cancellation fails most often because users do not document their requests or assume silence means approval.

Mistake 1: canceling only through the app without email follow-up

App-based cancellations can be lost in Moreyoga's system, especially if the form fails to submit properly from outside the UK. Always send an email confirmation within 24 hours referencing the in-app request. This creates a paper trail that protects you in disputes.

Mistake 2: not keeping proof of your cancellation request

Screenshots, emails, and timestamps are your evidence if Moreyoga claims they never received your cancellation or denies charges. Save everything. If Moreyoga later insists you are still a member and charges your account, you have proof to show the DTI or your bank.

Mistake 3: assuming the promotional cancellation window is longer than it is

Moreyoga's 14 to 30-day cancellation window starts on your membership start date, not on when you first read about the offer. Mark your calendar immediately after sign-up so you know when the window closes. If you miss it, you are locked into monthly charges until you manually cancel.

Mistake 4: not checking your bank statement after cancellation

Some users cancel and assume the matter is settled. International payment systems can take 5 to 10 days to process termination. Check your bank or payment app 10 days after your confirmed cancellation. If a charge appears, dispute it immediately with your bank as an unauthorized transaction.

Mistake 5: responding to follow-up emails without reconfirming cancellation

If Moreyoga sends you promotional or retention emails after you cancel, do not reply to discuss alternatives. Instead, forward the email to [email protected] with the subject "You are still contacting me after cancellation - [Date]" and attach your cancellation confirmation. This documents that Moreyoga is ignoring your terminated status and can be used against them if they charge you again.

Compare Moreyoga to local philippines yoga options

Before you finalize your cancellation, consider whether a local alternative makes more sense for your needs and budget.

Local options offer better value, same-day customer service in Filipino, and no time-zone complications. If you practice yoga regularly, switching to a Philippines-based studio makes financial and practical sense. Cancel Moreyoga without hesitation and redirect your budget to services that serve you locally.

Checklist before you submit your cancellation

Use this checklist to ensure your cancellation is complete and your account is fully protected.

• You have logged into your Moreyoga account and confirmed your current subscription tier (Basic, Premium, Annual, or pack).
• You have noted your membership start date, account email, and the payment method on file.
• You have drafted or are ready to send a cancellation email to [email protected] with your full name, account email, and membership details.
• You have saved a copy of your cancellation request (email or screenshot) to your device or cloud storage.
• You understand your refund eligibility based on your subscription type and how long you have been a member.
• You have noted the date you submitted your cancellation request so you can follow up if needed.
• You have set a calendar reminder to check your bank statement 10 days after cancellation to confirm no new charges appear.
• You have the DTI complaint number and National Telecommunications Commission contact information saved in case you need to escalate.

Contact information and escalation

Keep this information handy in case you need to chase Moreyoga or file a formal complaint.

Moreyoga contact details

Email: [email protected]

Phone: 0808 175 0238 (10am to 5pm UK time, Monday to Sunday)

Mailing address: Moreyoga, Unit 1, Stamford Brook Centre, Stamford Brook Road, London W6 9TT, United Kingdom

Facebook Messenger: Moreyoga support page

Philippine consumer protection contacts

Department of Trade and Industry (DTI) Consumer Welfare Group: Call 1-887-TURUAN (1-887-887-8267) or visit dti.gov.ph to file a complaint online. DTI offices operate in all major Philippine cities and provinces.

National Telecommunications Commission (NTC): File a complaint if you paid through a Philippine mobile carrier or telco service. Visit ntc.gov.ph or call their consumer assistance line.

Your Philippine bank or payment provider: If unauthorized charges continue after cancellation, contact your bank's dispute resolution team immediately. They can reverse charges and protect your account.

You have the power to cancel

Moreyoga's cancellation process is deliberately obscure for international users, but your rights are clear under the Consumer Act of the Philippines. You do not need permission from Moreyoga to cancel; you need only a documented request, a reasonable timeline, and proof that you asked. Write the cancellation email, send it today, and follow up with a screenshot or bank statement check in 10 days. Do not let time zones, auto-renewals, or corporate bureaucracy trap you into paying for a service you no longer want or cannot use.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by combining clear communication with consumer protection law. You are not alone in this process, and you are not wrong for wanting out. Submit your cancellation request to [email protected] right now, and use the checklist above to track every step. Within two weeks, Moreyoga will either confirm your cancellation or face a formal complaint to the DTI. Either way, Tocancel is here to support you through it.