Cancel MyPerfectCV: The Right Way

How to cancel MyPerfectCV and stop unwanted charges

Why you might want to cancel MyPerfectCV

MyPerfectCV is a UK-based CV building service that helps job seekers create professionally formatted documents using ready-made templates and pre-written content. The platform has built a strong reputation, but it operates on a subscription model that can catch users off guard with recurring charges long after they've finished their CV.

You start with a free CV builder, but downloading or printing your finished document requires a paid subscription. Many subscribers find themselves enrolled in recurring monthly charges after a trial period ends, only noticing the deductions weeks later when checking their bank statements. At Tocancel, we've supported thousands of consumers who've faced this exact situation, and we're here to ensure you understand your rights and have a clear path to cancellation.

Whether you've completed your CV, secured a job, or simply don't need the service anymore, ending your subscription cleanly is your right. The key is following the correct cancellation procedure so you don't continue paying charges you no longer want.

Common reasons for cancellation

You might decide to cancel because you've already downloaded your finished CV, you've accepted a new role and no longer need the templates, or you've found a free alternative that suits you better. Some subscribers cancel because the monthly cost no longer justifies the value, or they simply forgot the subscription existed until they reviewed their statements. All of these are valid reasons, and none require you to justify your decision to MyPerfectCV.

The cost of staying subscribed

A typical MyPerfectCV monthly subscription costs between £17.95 and £24.95 per month. If you're unsure whether you're using the service, that recurring charge represents money leaving your account every four weeks. Over a year, even a modest subscription can total over £200, which is why cancelling promptly matters if you've finished with the platform.

Your cancellation rights under UK consumer law

UK consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding these protections puts you in a strong position to exit your MyPerfectCV agreement without hassle.

The consumer contracts regulations 2013 and your cooling-off period

Under the Consumer Contracts Regulations 2013, you have a legal right to a 14-day cooling-off period from the date you first subscribe. During this window, you can cancel your MyPerfectCV subscription for any reason and claim a full refund-whether you've used the service or not. This cooling-off period is automatic and doesn't depend on MyPerfectCV's agreement.

Your legal position: if you cancel within 14 days of subscribing, MyPerfectCV must refund you in full. The company cannot refuse or charge you a cancellation fee. This applies even if you've downloaded your CV or used every feature available.

The consumer rights act 2015 and ongoing protection

After your 14-day cooling-off period expires, the Consumer Rights Act 2015 still protects you. This law requires MyPerfectCV to cancel your subscription when you request it, without making the process deliberately difficult or confusing. You must provide reasonable notice (typically 30 days, depending on your subscription terms), and the company must process your cancellation without imposing unexpected charges.

If MyPerfectCV continues billing you after you've submitted a valid cancellation request, you have the right to dispute those charges with your bank or payment provider. The Information Commissioner's Office (ICO) and Citizens Advice also handle complaints about unfair subscription practices if the company refuses to cooperate.

Your right to a refund for unused portions

If you're charged for a full billing period but cancel partway through, you have a reasonable expectation to receive a pro-rata refund for the days or weeks you didn't use. MyPerfectCV's terms must specify how they handle refunds, and if they're unclear or unreasonable, you can escalate the matter to Citizens Advice or your bank's dispute resolution team.

MyPerfectCV subscription plans and what you're paying for

Understanding your subscription tier and the charges attached helps explain why cancellation often becomes the logical choice once you've achieved your CV goals.

Current subscription pricing and tiers

MyPerfectCV frequently runs promotional campaigns that adjust pricing, so your actual cost may differ depending on when you subscribed. The 14-day trial is the most important to track carefully, because it automatically converts to the full monthly subscription unless you cancel before the trial ends.

What your subscription includes

Your MyPerfectCV membership gives you access to hundreds of professionally designed templates tailored to UK industries and job levels. You receive pre-written phrases and bullet points that meet British employment standards, unlimited edits, and the ability to create multiple CV versions for different applications. Most subscriptions also include cover letter builders, access to career advice articles, and downloads in PDF and Word formats.

Once you've downloaded your finished CV and tailored it for your applications, this value drops significantly. That's when many subscribers realise the ongoing monthly charge no longer justifies what they're receiving, making cancellation the sensible choice.

How to cancel your MyPerfectCV subscription

Cancelling your MyPerfectCV subscription requires you to access your account settings and submit a cancellation request through the correct channel to ensure the company actually processes it.

Cancellation steps using your online account

1. Log in to your MyPerfectCV account using your email and password
   • Visit the MyPerfectCV website and click "Sign In" at the top right
   • Enter your registered email address and password
   • Click "Sign In" to access your dashboard
2. Navigate to your account settings or subscription management area
   • Look for "Account Settings" or "My Account" in the main menu
   • Select "Subscription" or "Billing" from the dropdown options
   • You should see your current subscription plan and renewal date displayed
3. Locate the "Cancel Subscription" or "Manage Subscription" button
   • This option typically appears next to your active plan details
   • Click it to begin the cancellation process
4. Confirm your cancellation request
   • MyPerfectCV may ask why you're cancelling-you can skip this question or provide brief feedback
   • Read any final confirmation messages carefully
   • Click "Confirm Cancellation" or the final submit button
5. Verify your cancellation with email confirmation
   • Check your email inbox and spam folder for a cancellation confirmation from MyPerfectCV
   • This email confirms your subscription has ended and provides your cancellation date
   • Keep this email as proof of your cancellation request
6. Check your next billing statement to confirm the charges have stopped
   • After your cancellation date, no further MyPerfectCV charges should appear
   • If a charge appears, contact your bank immediately and inform them you cancelled

Cancellation by contacting customer support directly

If you cannot cancel through your account settings, or if you want a record of your cancellation request through an alternative channel, you can contact MyPerfectCV's customer support team directly. Email the support address requesting cancellation of your subscription, include your full name and the email address associated with your account, state your cancellation request clearly, and ask for written confirmation. Keep a copy of your email and any responses you receive as proof that you requested cancellation.

What happens after you cancel

Once you've submitted your cancellation request successfully, several things occur in sequence, and knowing what to expect helps you spot any problems before they cost you money.

Your access and timeline

When you cancel during an active billing period, you typically retain access to MyPerfectCV until the end of that period. For example, if you cancel on day 10 of a monthly subscription, you keep full access until day 30, at which point your account reverts to the free CV builder. This gives you time to download any final documents or copy any information you need before access is restricted.

If you're within your 14-day cooling-off period, cancellation is immediate, and you should receive a full refund within 14 days of your request. For cancellations outside the cooling-off period, no refund applies unless you've been overcharged or charged after cancellation.

Refund expectations and timescales

If you cancel within 14 days of first subscribing, MyPerfectCV must refund the subscription cost to your original payment method. Refunds typically process within 5 to 7 business days, though your bank may take a further 1 to 2 working days to credit your account. If you don't see the refund within 10 working days, contact your bank to confirm it's been processed on their end.

For cancellations outside the 14-day window, refunds depend on MyPerfectCV's terms and your specific circumstances. If you've been charged after cancellation, you can dispute that charge with your bank using the chargeback process. At Tocancel, we recommend documenting your cancellation confirmation email as evidence in any dispute.

Preventing re-subscription

Sometimes subscription services attempt to re-enrol cancelled users if they re-log into their account or visit the website. To prevent this, avoid clicking any renewal or "Reactivate Subscription" prompts after you've cancelled. If MyPerfectCV re-bills you without consent, contact your bank immediately and inform them you cancelled and did not authorise the new charge. You can also request that your bank block future charges from MyPerfectCV if the company refuses to comply with your cancellation.

Common mistakes when cancelling MyPerfectCV

Cancelling a subscription might seem straightforward, but several missteps can accidentally leave you subscribed and paying charges you didn't intend to authorise.

Assuming your account is cancelled if you just stop using it

Simply ignoring your MyPerfectCV account or assuming you've cancelled because you've stopped logging in does not end your subscription. Your account remains active, and charges continue until you formally request cancellation. The only way to stop being charged is to submit an explicit cancellation request through your account settings or by contacting support directly.

Forgetting to confirm your cancellation request

MyPerfectCV's cancellation process often asks for confirmation in a follow-up email or screen prompt. If you don't click the final "Confirm" button or don't respond to a confirmation email, your cancellation request may not process, and you'll continue being charged. Always verify that you've completed every step and received a confirmation email before assuming you're cancelled.

Providing incorrect account information when contacting support

If you email MyPerfectCV's support team to request cancellation, ensure you provide the exact email address and name associated with your account. If you give slightly different information, support may not be able to locate your subscription and may ask you to re-submit with correct details. This delay can result in additional charges before your cancellation is processed.

Cancelling outside the 14-day window and expecting a refund

Once your 14-day cooling-off period ends, MyPerfectCV is not obligated to refund your subscription charges unless you've been overcharged or charged after cancellation. Some users cancel after paying for an entire month, expecting a pro-rata refund for unused days, and are then disappointed when MyPerfectCV's terms state no refund applies. Check MyPerfectCV's refund policy in your subscription terms before cancelling if a refund matters to you.

If MyPerfectCV refuses to cancel your subscription

Occasionally, a company may make cancellation deliberately difficult, ignore cancellation requests, or claim they cannot process your cancellation. If this happens to you, you have legal remedies and escalation routes available through Tocancel and consumer protection authorities.

Document everything and escalate to your bank

Save all emails, screenshots of your account settings, and confirmation messages related to your cancellation request. If MyPerfectCV continues charging you after you've formally requested cancellation, contact your bank or payment provider and initiate a chargeback or dispute. Explain that you cancelled your subscription and provide your saved documentation. Your bank has a legal obligation to investigate and, in most cases, will refund disputed charges if MyPerfectCV cannot prove you authorised them.

Report the company to citizens advice or the ICO

If MyPerfectCV ignores your cancellation request or refuses to stop charging you, you can file a formal complaint with Citizens Advice or the Information Commissioner's Office (ICO). These organisations investigate unfair subscription practices and can take action against companies that fail to comply with consumer protection law. Tocancel can help you understand the complaint process and what information these authorities need from you.

Use the financial ombudsman service

If you paid by credit or debit card, the Financial Ombudsman Service can investigate complaints about unauthorised charges related to your cancelled subscription. You must first try to resolve the issue directly with MyPerfectCV and your bank, but if they refuse to help, the Ombudsman can intervene and issue a binding decision requiring the company to refund you.

Comparison of cancellation methods

Different cancellation routes have different advantages, and choosing the right method depends on your situation and whether you want the fastest resolution or the strongest paper trail.

For most users, cancelling through your online account settings is the fastest and most straightforward route. You receive immediate email confirmation, and there's no ambiguity about whether your request was received. If you experience difficulties with the online process, email support provides a documented trail that Tocancel can help you use as evidence if you need to escalate further.

When to consider keeping your MyPerfectCV subscription

Although cancellation is right for most users after they've completed their CV, certain situations justify keeping your subscription active.

Active job searching over several months

If you're in the middle of a sustained job search and plan to apply to dozens of positions, maintaining your MyPerfectCV subscription makes sense. Tailoring different CV versions for different roles is easier with the platform's templates and tools, and the monthly cost may justify the convenience. However, once you've accepted an offer or ended your search, cancellation becomes the logical next step.

Regular career updates and profile management

If you update your CV regularly throughout your career, plan multiple job changes, or work in a field where you frequently refresh your qualifications, a subscription might justify its ongoing cost. Many subscribers who keep their accounts active use them for annual updates or when unexpected opportunities arise. Review this decision annually-if you haven't used MyPerfectCV in three months, it's time to cancel and reclaim that money.

Key takeaways and your next steps

You have clear legal rights when cancelling MyPerfectCV, and the process itself is straightforward if you follow the correct procedure. Within 14 days of subscribing, you can cancel and claim a full refund for any reason. After that period, you can still cancel anytime, though refunds depend on MyPerfectCV's terms and your specific situation.

Log into your MyPerfectCV account today, navigate to your subscription settings, and click the cancellation button. Confirm your request when prompted, save the confirmation email, and verify that no further charges appear on your next statement. If MyPerfectCV refuses to process your cancellation or continues billing you, contact your bank, document the dispute, and escalate to Citizens Advice if needed.

Your money matters, and so does your time. Once you've completed your CV or moved forward in your career, there's no reason to keep paying a monthly subscription. At Tocancel, we've helped thousands of consumers cancel unwanted subscriptions and reclaim control over their finances, and we're here to support you through every step of the cancellation process with MyPerfectCV or any other service.

Contact MyPerfectCV for support

For billing inquiries or cancellation assistance, reach out to MyPerfectCV's customer support team through their website contact form or email address. If you need guidance navigating this process or want to ensure your cancellation is handled correctly, visit Tocancel for templates, step-by-step assistance, and escalation support if the company doesn't cooperate.