Cancel New Faith Network: The Right Way

How to cancel your New Faith Network subscription and get your money back

Why you might want to cancel New Faith Network

New Faith Network is a specialist music streaming service offering curated contemporary Christian music, worship content, and faith-based audio programming across web, mobile, and smart devices throughout the United Kingdom. If your listening habits have changed, you've found an alternative service, or the subscription no longer fits your budget, you have every right to cancel.

The good news: you're protected by UK consumer law, and cancellation is straightforward once you know the process. Tocancel is here to guide you through every step, ensuring you understand your rights and exit your subscription cleanly.

Common reasons to cancel

You might cancel because you've discovered a competitor service that better suits your faith-based music preferences, your household's listening habits have shifted, budget constraints have tightened, or you're consolidating subscriptions to save money. Whatever your reason, cancelling is your right, and you're entitled to clear information about how to do it and whether you can recover your money.

When cancellation makes sense

If you're considering cancellation, timing matters for refund eligibility. Cancel early in your billing cycle if you want to avoid being charged for the next period. Check whether you're on a monthly or annual plan, as this affects both your cancellation process and your right to a refund under the Consumer Rights Act 2015.

Understanding your subscription and your legal rights

Before you cancel, you need to understand what you've signed up for and what protections UK law gives you.

How your New Faith Network subscription works

Your subscription operates on a recurring billing model: charges continue on your chosen billing date each month (or annually) until you actively cancel. New Faith Network will not stop charging you simply because you stop using the service. You must take deliberate action to end your subscription. Access to the service's catalogue across multiple devices continues only whilst your subscription remains active and your payment is current.

Once your subscription ends, you lose access to all content immediately, and any downloads or saved playlists linked to your account become unavailable. This means cancellation is effective, so plan your cancellation date strategically to avoid mid-month charges.

Your legal position under UK consumer law

As a UK consumer, you are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws give you clear rights: you can cancel a digital subscription service, and whether you get a refund depends on how much of the service you've already used.

If you haven't accessed substantial content and you cancel within 14 days of subscribing, you're entitled to a full refund minus any content you've consumed. Once you've made substantial use of the service, your right to a refund lapses, but your right to cancel remains absolute. The Office of Fair Trading (OFT) enforces these consumer protections, and you can lodge a complaint with them if New Faith Network refuses to honour your cancellation request.

This legal framework means you cannot be locked into an indefinite contract, and the company must process your cancellation promptly and without penalty once the initial commitment period (if any) has ended.

New Faith Network subscription pricing and available plans

Understanding what you're currently paying helps you decide whether cancellation is right for you and what refund you might expect.

Key takeaway: Note which plan you're on (monthly or annual) and your current billing date, as this determines when your cancellation becomes effective and whether you're eligible for a pro-rata refund.

Promotional pricing and trial periods

New Faith Network frequently offers free trials or reduced introductory rates to new subscribers. These promotional periods automatically convert to full standard pricing unless you cancel before the promotional period ends. If you signed up for a trial, check your confirmation email for the exact date your free trial expires and when your first charge is due. Many consumers miss this deadline and end up paying for a full month they didn't intend to purchase.

Tocancel recommends setting a phone reminder for the day before your trial ends if you're unsure whether you want to continue, giving you time to cancel before the charge hits your payment method.

How to cancel your New Faith Network subscription

Cancellation is straightforward once you know the correct method for your account type. Tocancel provides step-by-step guidance to ensure you cancel correctly the first time.

Cancelling through the New Faith Network website

The primary method for cancelling is through your online account on the New Faith Network website. This method creates a documented record of your cancellation request, which protects you if any dispute arises later.

1. Log in to your New Faith Network account on the official website using your email address and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it via email
2. Navigate to your account settings or subscription management section (usually found in "My Account" or "Preferences")
   • Look for a section labelled "Subscription", "Billing", or "Manage Subscription"
3. Locate the "Cancel Subscription" or "End Membership" option
   • Click on this option to initiate the cancellation flow
4. Read the cancellation summary carefully, noting your final billing date and any refund eligibility information
   • The system will confirm whether you're eligible for a refund based on your usage
5. Confirm your cancellation request by clicking "Cancel Subscription" or the equivalent confirmation button
   • A confirmation screen or email will appear immediately
6. Save or screenshot your cancellation confirmation
   • This serves as your proof of cancellation if you need to follow up later

Cancellation via the website is immediate and final. Your access ends on the specified date, and you'll receive a final invoice or confirmation email within 24 hours. Keep this email for your records.

Cancelling through the New Faith Network mobile app

If you access New Faith Network primarily via the mobile app (iOS or Android), you can cancel directly within the app.

1. Open the New Faith Network app on your device and log in with your credentials
   • Ensure you're using the official New Faith Network app from the App Store (iOS) or Google Play (Android)
2. Go to your profile or account settings (usually an icon in the top-right corner or in the main menu)
   • Tap "Settings" or "Account"
3. Select "Subscription" or "Billing" from the menu options
   • This section displays your current subscription status and renewal date
4. Tap "Cancel Subscription" or "Manage Subscription"
   • The app will prompt you to confirm your cancellation
5. Review the cancellation details and confirm by tapping the final confirmation button
   • Your cancellation is processed immediately
6. Screenshot or note the confirmation number displayed
   • This serves as proof of your cancellation request

App-based cancellations are processed instantly and are just as legally binding as website cancellations. However, always verify your cancellation via your email confirmation afterwards to ensure it was successful.

Cancelling by post

If you prefer a written record or if online cancellation isn't working, you can cancel by sending a written letter to New Faith Network's registered address.

1. Write a clear, concise letter on plain paper that includes:
   • Your full name
   • Your email address or account number
   • Your subscription start date (if you know it)
   • The date you wish your cancellation to take effect
   • A simple statement: "I wish to cancel my New Faith Network subscription effective immediately" or on your chosen date
2. Include your current payment method details if available (last four digits of card or bank account) to help them identify your account
   • Do not include full payment card numbers or full bank details
3. Keep a copy of the letter for your records
4. Send the letter by registered post (Royal Mail Special Delivery) to:
   • New Faith Network, 20-22 Wenlock Road, London, N1 7GU, United Kingdom
5. Request a read receipt or delivery confirmation so you have proof the letter arrived
   • Royal Mail Special Delivery provides tracking and a signature on delivery
6. Allow 5-7 working days for New Faith Network to process your cancellation after they receive your letter
   • Your subscription should end on the date you specified or the next scheduled billing date, whichever comes first

Postal cancellation creates a documented trail that protects you legally. Use this method if you've had difficulty cancelling online or if you want additional proof of your cancellation request. Keep your delivery receipt and copy of the letter for at least one year.

After your cancellation: what happens next

Understanding what occurs after you cancel helps you avoid confusion and ensures you're not charged unexpectedly.

Immediate effects of cancellation

Once you confirm your cancellation, your access to New Faith Network content ends on the specified date. Any offline downloads, saved playlists, or bookmarks linked to your account remain on your device but cannot be refreshed or updated. Your billing stops immediately if you cancelled before your next renewal date, or at the end of your current billing period if the cancellation takes effect on the renewal date.

You'll receive a final confirmation email within 24 hours. This email will state your cancellation date, your final billing date, and any refund amount (if applicable). Check this email carefully to ensure the cancellation was processed correctly. If you don't receive a confirmation within 48 hours, contact Tocancel's support team or New Faith Network directly to verify the cancellation went through.

Refunds and credit balances

Whether you receive a refund depends on your cancellation timing and the Consumer Rights Act 2015 protections. If you cancel within 14 days of signing up and have made minimal use of the service, you're entitled to a full refund of your subscription fee. Once you've accessed substantial content, your refund eligibility expires, but you can still cancel without penalty.

If you purchased an annual plan and cancel partway through the year, you may be entitled to a pro-rata refund for the unused portion of your subscription. Tocancel recommends calculating this yourself: divide your total annual cost by 365 days, then multiply by the number of unused days remaining. Contact New Faith Network's billing department to request this refund if it's not automatically applied.

Refunds are typically processed to your original payment method within 5-10 working days. Check your bank statement or payment account after 14 days to confirm the refund arrived. If you don't see it, contact New Faith Network's billing department with your cancellation confirmation number.

Preventing accidental re-subscription

After cancellation, monitor your bank or credit card statements for the next billing date to ensure no additional charge appears. If you see a charge after your cancellation date, contact your bank immediately and provide them with your cancellation confirmation. Request a chargeback if necessary under the Consumer Rights Act 2015. Do not ignore unexpected charges, as acting quickly strengthens your legal position.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but small errors can create headaches later. Learn from common pitfalls so you cancel cleanly.

Stopping payment without formally cancelling

Many people cancel their payment card or stop their bank from authorising charges to New Faith Network, thinking this ends their subscription. This approach is risky: New Faith Network will mark your account as payment failed and may pursue collection action against you. More importantly, your subscription remains technically active in their system, and you have no formal proof of cancellation.

Always cancel through the official channels (website, app, or post) first, then monitor your bank to ensure no charges occur. Only contact your bank as a last resort if New Faith Network continues billing after you've formally cancelled.

Failing to cancel before trial periods convert

Free trials automatically convert to paid subscriptions on a set date. If you don't cancel by that date, you'll be charged for the full subscription. Check your confirmation email immediately after signing up, note the trial end date, and set a phone reminder for the day before it ends.

Not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation email and confirmation number. If a dispute arises with New Faith Network or your bank, this proof is essential. Tocancel advises keeping these records for at least one year after cancellation.

Cancelling when a payment has just failed

If your payment method failed and New Faith Network couldn't charge you, cancelling immediately rather than updating your payment method is wise. However, if you delay, New Faith Network may escalate the failed payment and impact your credit score. Cancel promptly, in writing if possible, to create a clear cancellation record.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and avoid post-cancellation surprises.

Dispute resolution and escalation: what to do if New Faith Network refuses to cancel

In rare cases, New Faith Network may refuse your cancellation request or continue charging after you've cancelled formally. UK consumer law protects you.

Your dispute rights under UK consumer law

If New Faith Network refuses to process your cancellation or continues billing after you've submitted a valid cancellation request, you have legal remedies. The Consumer Rights Act 2015 is your primary protection. File a formal complaint with New Faith Network's customer service department first, providing your cancellation confirmation details and requesting a written explanation of why your cancellation was refused.

Allow 30 days for a response. If New Faith Network does not respond or refuses your reasonable cancellation request, contact the Office of Fair Trading (OFT) or file a complaint with your payment provider (bank or credit card company). Your bank can dispute charges under the Consumer Protection from Unfair Trading Regulations 2008 and may reverse them on your behalf.

Escalating to the office of fair trading

The Office of Fair Trading enforces consumer protection law in the UK and can investigate New Faith Network if they're breaching your statutory cancellation rights. You can lodge a complaint online at the OFT website or contact them by phone. Provide your cancellation confirmation, evidence of refused cancellation, and copies of any correspondence with the company. The OFT will investigate at no cost to you.

Tocancel also recommends posting a review on independent review platforms highlighting your cancellation difficulties. Public pressure often prompts companies to resolve disputes quickly.

Keeping your account active: reasons to retain your New Faith Network subscription

Before you cancel, consider whether the service still delivers value to your life.

If you're cancelling solely for financial reasons, contact New Faith Network's customer service to ask whether they offer reduced pricing plans or loyalty discounts. Many companies provide retention offers to prevent cancellations, and you have nothing to lose by asking.

Contact New Faith Network and key information

If you need to contact New Faith Network after cancelling or before you proceed, use the following details.

New Faith Network registered address

For postal cancellations or formal written complaints, send your correspondence to:

New Faith Network
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Use registered post (Royal Mail Special Delivery) to ensure your letter arrives with proof of delivery. Include your full name, account email address, and a clear statement of your cancellation request. Allow 5-7 working days for processing after receipt.

Next steps if you're still unsure

If you're uncertain whether to cancel, Tocancel recommends reviewing your listening history within the app or website. Check whether you've actively used the service in the past 30 days. If you haven't opened the app or played content in over a month, cancellation is likely the right choice. Conversely, if you've used the service regularly but are considering cancelling for cost reasons, try switching to the Individual Plan (the lowest-cost tier) instead of cancelling outright.

Final thoughts: taking confident action

Cancelling New Faith Network is straightforward, legally protected, and your absolute right as a UK consumer. Whether you're switching to a competitor, tightening your budget, or simply no longer using the service, the process is designed to be simple and transparent.

You now understand your legal protections under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and the enforcement power of the Office of Fair Trading. You know how to cancel through the website, mobile app, or post. You understand your refund eligibility, what happens after cancellation, and how to escalate if problems arise.

The most common reason cancellations fail is procrastination or confusion about the process. Don't delay. If you've decided to cancel, log in to your New Faith Network account today, navigate to your subscription settings, and process your cancellation immediately. Screenshot your confirmation and save the confirmation email. Monitor your bank statement for the next 30 days to ensure no unexpected charges occur.

Tocancel has helped thousands of consumers cancel subscriptions they no longer needed and recover money they were entitled to receive. You are not alone in this decision, and the process is far simpler than you might expect. Take action today, and you'll have your cancellation sorted before your next billing date arrives.