Cancel New Faith Network: The Right Way

How to cancel New Faith Network and protect your rights in New zealand

What is New Faith Network

New Faith Network is a subscription streaming platform that delivers faith-based and family-friendly video content, including Christian films, series and devotional materials. The service operates across web browsers, mobile apps and connected TV devices, giving you flexibility in how you watch. New users receive a 14-day free trial to explore the content library before any charge appears on your account.

How the service works

You sign in through the New Faith Network website or mobile app to access your personalised dashboard. The platform curates content as an alternative to mainstream streaming services, focusing on values-aligned programming for households seeking Christian-oriented entertainment. New Faith Network is managed by NFN Media B.V., the operator listed in the company's support materials.

You can pause your membership for up to 60 days if you want to step away temporarily, or cancel permanently once you decide the service no longer meets your needs. This flexibility gives you control over your subscription without forcing an immediate permanent exit.

Billing and subscription plans

New Faith Network offers monthly and annual subscription options. The exact price varies depending on your location and any active promotions, so you should verify your current plan directly in your account settings. Both plans include a 14-day free trial before your first charge.

Why you might cancel New Faith Network

You have the right to cancel your subscription at any time, for any reason. Your decision to cancel is valid whether you're cutting costs, finding the content library limited, or simply shifting your entertainment priorities.

Reasons to keep your subscription

• You actively watch faith-based films and devotional series each week.
• Your family uses the platform together and finds genuine value in the curated content.
• You want to support Christian media production and independent streaming ventures.
• The annual plan offers meaningful savings compared to paying month-to-month.
• The service aligns with your values and provides content you cannot find elsewhere.

Reasons to cancel

• You do not watch content frequently enough to justify the monthly cost.
• The library feels limited or does not align with your viewing preferences.
• You want to consolidate subscriptions and reduce monthly expenses.
• You prefer other streaming platforms with broader content selection.
• You subscribed during a trial or promotional period and no longer need access.
• You experienced billing issues or poor customer service.

Your consumer rights and what they mean for you

Under New Zealand's Consumer Guarantees Act 1993, you have strong legal protections when you subscribe to New Faith Network. This law ensures that services sold to you must be of acceptable quality, fit for purpose, and delivered as promised. If New Faith Network fails to deliver on these guarantees, you have the right to cancel and claim a refund.

Your legal position under New zealand law

The Consumer Guarantees Act gives you the right to cancel a service if the provider breaches the terms of your contract. This means if New Faith Network charges you without consent, fails to deliver promised features, or continues billing after you request cancellation, you can dispute the charge and demand your money back. The Commerce Commission enforces this law and can take action against companies that breach consumer protections.

You also have the right to cancel within 14 days of purchase if you change your mind, provided the company has given you clear cancellation terms before you paid. Since New Faith Network offers a 14-day free trial, you should verify whether this cooling-off period applies to your subscription. If the company fails to honour your cancellation request or continues charging after you cancel, document the evidence and contact the Commerce Commission for support.

What happens if New Faith Network refuses to cancel

If the company ignores your cancellation request or continues billing after you cancel, you have recourse. First, save all communication attempts, screenshots of your account, and bank statements showing charges. Contact the Commerce Commission, which regulates consumer service providers in New Zealand. Tocancel recommends keeping records of every cancellation attempt you make, including the date, time and method used.

The Commerce Commission can investigate complaints about misleading billing practices, failure to process cancellations and breach of contract. You can file a complaint online at www.comcom.govt.nz. If the dispute involves a small amount, you may also pursue your claim through your bank's dispute resolution process or the Financial Ombudsman Service.

How to cancel New Faith Network step by step

Cancellation must happen through the New Faith Network website; you cannot cancel from within the mobile or TV app. Following the official website process prevents common delays and billing errors. Tocancel's research shows that users who cancel directly through the website experience faster processing than those who attempt to cancel through customer support alone.

Cancel via the New Faith Network website

1. Visit the New Faith Network website (newfaithnetwork.com) and sign in with your email and password.
   • If you have forgotten your password, select Forgot password and follow the reset email to regain access.
2. Navigate to your account settings.
   • On a computer: Select Account in the top menu, then Subscription Plan.
   • On mobile or tablet: Select Account, then Membership.
3. Select the Update button next to your current subscription plan.
   • This opens your plan management page where you can view billing details and cancellation options.
4. Look for the Cancel subscription or Pause membership button.
   • To pause temporarily: Select Pause if you want to keep your account but stop billing for up to 60 days.
   • To cancel permanently: Select Cancel subscription to end your membership immediately.
5. Select Cancel when prompted to confirm.
   • The system may ask you to choose a cancellation reason; select the option that best reflects your situation.
   • Some services offer a retention discount at this point; decline if you are certain you want to cancel.
6. Verify the cancellation confirmation message on screen.
   • You should receive a confirmation email within a few minutes; check your inbox and spam folder.
   • Save this confirmation email as proof of your cancellation for your records.

If you cannot access your account

If you cannot remember your email or password, contact New Faith Network customer support directly before attempting to cancel. Tocancel advises keeping your account credentials secure but accessible for situations exactly like this. Request a password reset email and follow the link provided. If customer support does not respond within 5 business days, escalate to the Commerce Commission with evidence of your cancellation attempts.

What to do after you cancel

Cancellation does not happen instantly; you need to take action immediately after cancelling to protect yourself. Verify that your subscription has genuinely ended and that no further charges appear on your account.

Verify your cancellation

Check your New Faith Network account one week after cancelling to confirm that your access has been removed. Log in to your account and verify that the subscription plan section no longer shows an active plan. If you can still access paid content, your cancellation did not process; contact customer support again with your confirmation email as evidence.

Monitor your bank or credit card statement for the next two billing cycles. If a charge appears after your cancellation date, dispute it immediately with your bank and provide them with your cancellation confirmation email. Tocancel recommends setting a phone reminder for the date your next billing cycle would have occurred, so you catch any unauthorised charges quickly.

Request a refund if you were charged after cancellation

If New Faith Network continues charging you after you cancel, you have the right to demand a refund. Contact your bank or credit card provider and request a chargeback or dispute, providing your cancellation confirmation email as evidence. Most banks will investigate charges that occur after a documented cancellation request.

You can also request a refund directly from New Faith Network by emailing their support team with your cancellation confirmation and the unauthorised charge. Under the Consumer Guarantees Act, you are entitled to a refund if the company breaches your contract by continuing to bill after you cancel. If the company refuses, file a complaint with the Commerce Commission.

Common cancellation mistakes to avoid

Cancellation feels straightforward until something goes wrong; here are the pitfalls that trip up most subscribers. Know what to watch for so you can protect your money and your time.

Mistake 1: cancelling only the payment method

Simply deleting your credit card from your account does not cancel your subscription. New Faith Network will attempt to charge you using an updated payment method, and when that fails, your account may enter a suspended state with ongoing billing attempts. Always cancel the subscription itself through the account settings, not just remove the payment method.

Mistake 2: assuming pause means cancellation

Pausing your membership for 60 days keeps your subscription active and will resume billing automatically after the pause period ends. If you want to cancel permanently, select Cancel subscription, not Pause. Tocancel has helped thousands of consumers recover money they lost because they paused instead of cancelling.

Mistake 3: not saving your cancellation confirmation

If a dispute arises and you cannot prove you cancelled, the company can claim your subscription was still active when they charged you. Save the confirmation email or take a screenshot of the cancellation confirmation page. Store this evidence in a safe place for at least 12 months after you cancel.

Mistake 4: cancelling via customer support email without follow-up

Emailing customer support to request cancellation works, but emails can be lost, ignored or delayed. Always follow up with a direct account cancellation through the website if possible. If you must use email, send a follow-up email asking for a response and keep copies of both messages.

Mistake 5: ignoring charges after cancellation

If a charge appears after your cancellation date, dispute it within 30 days. Banks have stricter timelines for chargebacks and disputes, so waiting too long weakens your case. Act immediately if you see an unexpected charge.

Refunds and billing after cancellation

Your refund eligibility depends on when you cancel and whether you used your free trial. Understanding the refund timeline protects you from unexpected charges.

Free trial refunds

If you cancel during your 14-day free trial, no charge appears on your account. You receive no refund because you were never billed. Cancel before the 14 days end to avoid the first charge entirely. Mark your calendar with the exact date your free trial ends so you do not forget.

Refunds for paid subscriptions

If you cancel a paid subscription after the free trial ends, you typically do not receive a refund for the current billing period. You have paid for access until your next billing date, and the company provides that access. However, you should not be charged again after your cancellation date.

The exception is if you cancel within 14 days of purchase and the company did not provide clear cancellation terms before you paid. In this case, you can claim a cooling-off refund under the Consumer Guarantees Act. You must request this refund in writing and provide evidence that the company failed to disclose cancellation terms upfront.

Pro-rated refunds are rare

New Faith Network does not typically offer pro-rated refunds (partial refunds for the remainder of your billing period). This is standard practice in the streaming industry, but you can request a refund if you believe the service was not of acceptable quality or failed to meet its promises. Tocancel recommends requesting a refund in writing if you have a legitimate complaint about service quality, with specific examples of what went wrong.

Timeline and what to expect

Cancellation processing times matter because delays can result in unexpected charges. Knowing what to expect helps you plan and follow up effectively.

Comparing New Faith Network to similar services

If you are cancelling because you want to explore alternatives, understanding how New Faith Network compares to similar faith-based and family-friendly streaming platforms can help you choose your next service. Each platform has different cancellation policies, pricing and content libraries.

Common questions about New Faith Network cancellation

Can i cancel immediately or do i have to wait?

You can cancel immediately through your account settings. Your access may continue until the end of your current billing period (unless you are on a free trial), but the cancellation takes effect right away. No waiting period applies.

What if i want to pause instead of cancel?

You can pause your membership for up to 60 days to stop billing temporarily. After 60 days, your subscription resumes and charges resume. If you do not want to resume, you must cancel before the pause period ends.

Does New Faith Network offer a retention discount?

Some users see a discount offer when they attempt to cancel. This offer is optional; accept only if you genuinely want to keep the service. Do not accept a discount just to delay cancellation if you have already decided to leave.

Can i get a refund if i cancel during the free trial?

You do not receive a refund during the free trial because you were never charged. Cancel before your 14-day trial ends to avoid any charges.

What happens to my saved content after cancellation?

Any watchlist, saved content or personalised preferences you created will be lost once your account is fully deleted or becomes inactive. Download or screenshot any important information before cancelling if you want to keep it.

Contact information for New Faith Network

If you need to contact New Faith Network directly, the company is operated by NFN Media B.V., a Netherlands-based organisation. However, most cancellation requests should be handled through your account settings on the website. If you cannot reach customer support or your cancellation is ignored, escalate to the Commerce Commission.

New Faith Network support

Visit the New Faith Network website and look for a Contact us or Support link, typically found in the footer. You can also try emailing their general support address or submitting a contact form through their website.

If the company does not respond

If New Faith Network customer support does not respond within 5 business days or refuses to process your cancellation, file a complaint with the Commerce Commission. You can lodge a complaint online at www.comcom.govt.nz or contact them by phone. Provide your cancellation request evidence, confirmation emails, and any bank statements showing charges after you cancelled.

Financial ombudsman service

If New Faith Network charged your account and refuses to refund you, you can escalate to the Financial Ombudsman Service (FOS). This free service investigates complaints about financial service providers. Visit www.fos.org.nz to lodge a complaint.

Take control of your subscription now

Cancelling New Faith Network is straightforward when you follow the steps outlined above and keep records of your actions. You have consumer rights that protect you under New Zealand law, and you have the power to enforce those rights if the company fails to honour your cancellation.

Start your cancellation today by logging into your account, navigating to your subscription settings, and selecting cancel. Verify your cancellation within 24 hours, save your confirmation email, and monitor your bank statement for the next two billing cycles. If you encounter any problems, Tocancel is here to help you understand your options and escalate complaints to the appropriate authorities.

Thousands of New Zealand consumers have successfully cancelled streaming services by taking action directly through their accounts and documenting everything. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. You can do the same. Do not let subscription confusion keep you from cancelling a service you no longer want.