Cancel Fanatiz: Step-by-Step Guide

How to cancel Fanatiz in new zealand and get your money back

What is Fanatiz and why new zealanders subscribe

Fanatiz is a sports streaming platform dedicated to South American football, offering live matches, analysis, and exclusive coverage of leagues across Argentina, Colombia, Mexico, and beyond. You can watch on your web browser, smartphone, Roku, Fire Stick, or compatible smart TV devices. The service attracts New Zealand viewers who follow South American football clubs or want access to content unavailable through mainstream local broadcasters.

Fanatiz charges monthly or annual subscriptions, with occasional free trial periods for new users. Pay-per-view events for major fixtures are also available. However, unlike some streaming services, Fanatiz does not offer a pause function - you must cancel your subscription explicitly to stop being charged, or your money continues leaving your account every month.

Where you can subscribe to Fanatiz

You can sign up through multiple channels: the Fanatiz website directly, Apple App Store, Google Play Store, Roku, or through smart TV apps. Your subscription method matters enormously when you cancel, because each platform has its own process. If you subscribed via Apple, for example, you cancel through Apple, not Fanatiz directly. This is why Tocancel recommends you identify exactly where you signed up before you take action.

Why Fanatiz cancellation requires immediate action

Deleting the Fanatiz app does not cancel your subscription. Stopping watching does not cancel it either. Your payment method continues to be charged on your renewal date unless you formally cancel through the correct channel. Many New Zealand consumers lose money because they assume inaction equals cancellation - it does not. Taking action today prevents unwanted charges tomorrow.

Fanatiz pricing in new zealand dollars

Fanatiz does not publicly display New Zealand dollar pricing on its main website, which creates confusion for local subscribers. Many users see USD prices on the app stores or may be billed in foreign currency, making it hard to track what you actually pay. Below is a breakdown of reported pricing so you know what your subscription costs.

Exchange rates fluctuate, and regional pricing changes without notice. When you cancel, locate your last invoice or app store receipt to confirm exactly how much you were charged - this matters if you pursue a refund.

Should you cancel Fanatiz now or wait

Before you cancel, pause and answer these questions honestly so you do not make a decision you regret.

Reasons to cancel Fanatiz

• You no longer watch South American football or the content no longer appeals to you.
• You subscribed during a free trial and have no intention of paying after it expires.
• You are cutting discretionary spending due to financial constraints.
• You prefer another streaming service with broader sports coverage.
• You accidentally subscribed twice (for example, via both Apple and Google Play simultaneously).
• You signed up for a promotional offer that has now ended and the full price is too high.

Reasons to reconsider cancellation

• A major tournament or your team's crucial matches occur within the next 30 days.
• You hold an annual subscription with 9 or more months remaining - refunds are rarely granted for annual plans.
• You enjoy the service but want to lower costs - downgrading to a monthly plan or cheaper tier is often an option instead.

Check your account settings and payment history before you decide, so you have complete clarity on what you are cancelling and when your next charge is due.

How to cancel Fanatiz depending on where you subscribed

Your cancellation method depends entirely on which platform you used to sign up. Follow the steps that match your situation exactly, and Tocancel will guide you through each one.

Cancel Fanatiz if you subscribed via the Fanatiz website

1. Open your web browser and go to play.fanatiz.com.
   • If you are already logged in, proceed to step 2. If not, enter your email address and password.
2. Click on your account menu (usually your profile icon or name in the top right corner).
   • Look for options such as "Account settings," "My account," or "Subscription."
3. Navigate to your subscription or billing section.
   • You should see your current plan, next billing date, and a "Cancel subscription" or "Manage subscription" button.
4. Click "Cancel subscription" and confirm your request.
   • Fanatiz may ask you why you are cancelling (optional feedback) or offer a discount to stay. You can ignore discount offers if you are certain you want to cancel.
5. Look for a confirmation email from Fanatiz within a few minutes.
   • Save this email as proof of cancellation. Your subscription should end at the end of your current billing cycle.
6. Log into your account one week before your next billing date to confirm it shows "Cancelled" or "No active subscription."
   • If you are still charged after the cancellation date, contact Fanatiz immediately at [email protected] (English support) or [email protected] (Spanish support).

Cancel Fanatiz if you subscribed via apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone/iPad: tap the profile icon in the top right. On Mac: click your account picture in the top right.
2. Select "Subscriptions" from the menu.
   • You should see all your active subscriptions listed here.
3. Find "Fanatiz" in your subscriptions list and tap it.
   • If you do not see it, scroll down or use the search function.
4. Tap "Cancel subscription" or the trash/remove icon.
   • Apple will ask you to confirm. Review the cancellation date and any refund eligibility message.
5. Confirm your cancellation by tapping "Confirm" or "Cancel subscription" again.
   • You should see a confirmation screen showing your subscription status as "Cancelled."
6. Check your email for an Apple receipt confirming the cancellation.
   • You can access this in Settings > [Your name] > Media & Purchases > Subscriptions at any time to verify the status.

Cancel Fanatiz if you subscribed via google play

1. Open the Google Play Store app on your Android device or visit play.google.com in your browser.
   • If using the app, tap your profile icon in the top right. If using a browser, click "Account" in the top right.
2. Select "Subscriptions" or "Manage subscriptions."
   • You should see all your active Google Play subscriptions listed.
3. Tap "Fanatiz" from the list.
   • This opens your subscription details page.
4. Tap "Cancel subscription" at the bottom of the page.
   • Google Play will show you the cancellation date and any refund eligibility information.
5. Follow the prompts to confirm your cancellation.
   • You may be asked to provide feedback about why you are cancelling (optional).
6. Look for a confirmation email from Google Play.
   • Your Fanatiz subscription ends on the date shown in your confirmation. You lose access when the billing cycle ends.

Cancel Fanatiz if you subscribed via roku or smart TV

1. If you subscribed through Roku, visit the Roku account website at roku.com/account and log in.
   • On your Roku device itself, you may not have direct cancellation options - you must use the website.
2. Go to "Subscriptions" or "Manage subscriptions" in your Roku account settings.
   • Find Fanatiz in your active subscriptions.
3. Click "Cancel" or the remove icon next to Fanatiz.
   • Confirm the cancellation when prompted.
4. Receive confirmation from Roku via email.
   • Your subscription ends at your next billing date.
5. For smart TV subscriptions (Samsung, LG, etc.), access the app store on your TV and navigate to "My apps" or "Subscriptions," then find Fanatiz and cancel from there.
   • If you cannot find a cancel option on the TV itself, contact Fanatiz support directly at [email protected].

What happens after you cancel Fanatiz

Understanding what occurs after you submit your cancellation request helps you plan and verify the process worked correctly.

Your access after cancellation

You retain full access to Fanatiz until the end of your current billing cycle. If your payment was due on the 15th of the month and you cancel on the 5th, you can still watch all content until the 15th. After that date, your account becomes inactive and you cannot log in. This grace period applies whether you cancel monthly or annual plans, though annual plans rarely offer refunds for unused months.

Confirmation you should receive

Always receive a cancellation confirmation email from either Fanatiz, Apple, Google Play, Roku, or your smart TV provider (depending on where you subscribed). This email serves as your proof of cancellation. Save it to a folder or take a screenshot. If you do not receive confirmation within 24 hours, contact the relevant platform to verify your cancellation went through.

Checking your cancellation status

One week before what would be your next billing date, log back into your Fanatiz account or the platform where you subscribed (Apple, Google Play, etc.) and confirm your subscription shows as "Cancelled," "Inactive," or "No active plan." If it still shows as active, contact support immediately - your cancellation may have failed.

Can you get a refund from Fanatiz

Refunds are rarely granted for streaming subscriptions in New Zealand, but your legal rights do exist under the Consumer Guarantees Act 1993. Here is what you need to know.

When Fanatiz refunds are possible

Fanatiz refunds are most likely in these situations: you were charged twice for the same subscription (duplicate billing), you were charged after you cancelled, Fanatiz failed to deliver the service you paid for (persistent streaming errors, content removal without warning), or you subscribed as a free trial and were charged without clear consent. If any of these apply to you, Tocancel recommends you request a refund immediately.

How to request a refund from Fanatiz

1. Contact Fanatiz support in writing at [email protected] (English) or [email protected] (Spanish).
   • Include your full name, email address, account username, and the dates of any charges you dispute.
2. Explain clearly why you believe you deserve a refund.
   • Reference specific dates, amounts, and any communication from Fanatiz if applicable.
3. Attach a copy of your invoice or app store receipt showing the charge you are disputing.
   • You can find this in your Apple, Google Play, or Roku account history.
4. Send the email and retain a copy for your records.
   • Fanatiz typically responds within 5-7 business days.
5. If Fanatiz refuses or does not respond within 14 days, escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority).
   • Visit comcom.govt.nz for details on how to file a formal complaint.

Your legal position under new zealand law

The Consumer Guarantees Act 1993 protects you if a service fails to meet reasonable standards or is not as described. If Fanatiz promised you access to content and repeatedly fails to deliver (streaming down, content missing), you have the right to demand a refund, replacement, or compensation. Tocancel advises you gather evidence - screenshots of errors, dates of outages, or emails from support - before you escalate to the Commerce Commission. Your rights are stronger when you document the problem.

Common mistakes when cancelling Fanatiz

Cancelling a streaming subscription feels straightforward, but many New Zealanders make costly errors. Here are the traps to avoid so you do not lose money unnecessarily.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Fanatiz from your phone or device does nothing to stop your subscription. Your payment method is linked to your account, not the app. Deleting the app is like deleting an email - it does not cancel the service. You must follow the platform-specific cancellation steps outlined above.

Mistake 2: not confirming your cancellation before the next billing date

Submitting a cancellation request is not the same as confirming it worked. Always verify your subscription status one week before you would normally be charged. If you skip this step and Fanatiz charges you again, you will have to request a refund - a much longer process than preventing the charge in the first place.

Mistake 3: cancelling an annual plan and expecting a refund for unused months

Fanatiz rarely refunds annual subscriptions once you have purchased them. If you paid NZ$330 for a year upfront and cancel after three months, you have forfeited the remaining nine months. Read the terms carefully before you subscribe to an annual plan. Monthly plans are more flexible if you are uncertain about long-term commitment.

Mistake 4: cancelling via the wrong platform

If you subscribed through Apple App Store, cancelling on the Fanatiz website will not work. Each platform manages its own subscriptions independently. You must cancel where you signed up. This is why Tocancel recommends you check your last invoice or receipt immediately - it shows exactly which platform charged you.

Mistake 5: not saving your cancellation confirmation email

If Fanatiz disputes that you cancelled and charges you again, your confirmation email is your proof. Without it, the burden of proof falls on you to demonstrate you took action. Archive these emails in a dedicated folder or cloud storage so you can retrieve them if needed.

Fanatiz contact information for cancellation support

If you encounter problems during cancellation or need to escalate your complaint, use these official Fanatiz contact methods. Note that Fanatiz maintains no physical mailing address in New Zealand, so email is your primary channel.

Always email rather than rely on in-app chat for cancellation disputes, because email creates a written record that you can reference in a formal complaint to the Commerce Commission if necessary.

Your consumer rights and what they mean for you

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993, which applies to Fanatiz and all streaming services sold to you.

The consumer guarantees act protects you

This law states that services (including streaming subscriptions) must be provided with due care and skill, be fit for purpose, and be as described by the business. If Fanatiz continuously fails to stream content, removes promised material, or misrepresents what is included in your plan, you have the right to a remedy. Remedies include a refund, repair (fixing the service), or compensation for loss or damage. Tocancel emphasises that you do not need to accept a poor service in silence - you have legal leverage.

You have the right to cancel without penalty during the cooling-off period

If you subscribed online to Fanatiz, you have a 14-day cooling-off period from the date of purchase (or from when the service first became available to you) to cancel for any reason without penalty. This right applies even if Fanatiz's terms say otherwise. If you are within 14 days of your purchase and have changed your mind, contact Fanatiz immediately and reference your Consumer Guarantees Act rights. Tocancel recommends mentioning this law by name - it carries weight with consumer teams.

Fanatiz cannot unfairly exclude your rights

Even if Fanatiz's terms and conditions state "all sales are final" or "no refunds on subscriptions," those clauses may be unenforceable under the Consumer Guarantees Act if they exclude your statutory rights. You cannot be stripped of your legal protections by a contract clause. If Fanatiz refuses a legitimate claim based solely on fine print, escalate to the Commerce Commission.

Escalation to the commerce commission

If Fanatiz ignores your refund request or dispute after 14 days, or if you believe they have breached the Consumer Guarantees Act, file a complaint with the Commerce Commission (Komihana Tauhokohoko). Visit comcom.govt.nz, click "Make a complaint," and provide details of your dispute. The Commission investigates and can compel Fanatiz to remedy the breach. This costs you nothing and is your most powerful tool if a streaming service refuses to listen.

Should you keep or cancel Fanatiz: comparison table

Use this table to help you make a final decision, weighing the value of Fanatiz against the cost and your actual viewing habits.

Summary and next steps

Cancelling Fanatiz is simple once you know exactly where you subscribed and which platform to use. Whether you cancel via the Fanatiz website, Apple, Google Play, Roku, or a smart TV app, the principle is the same: log in, find your subscription, and click cancel. Then confirm the cancellation one week before your next billing date so you do not lose money to an unexpected charge.

Your legal rights under the Consumer Guarantees Act 1993 protect you if Fanatiz fails to deliver what it promises or refuses a legitimate refund. If you encounter resistance, the Commerce Commission is your enforcement point - and they take consumer complaints seriously.

Do not delay. If you have decided to cancel, take action today using the platform-specific steps outlined above. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover overcharged funds. Visit Tocancel.com now to confirm the latest cancellation methods for Fanatiz, access templates for dispute letters, and find step-by-step guides tailored to your exact situation. Your money is too valuable to let slip away to a service you no longer use - take control of your subscriptions today.