Cancel Funimation: The Right Way

How to cancel Funimation in new zealand after the crunchyroll merger

Understanding what happened to your Funimation subscription

Funimation ceased operations in April 2024 and merged entirely into Crunchyroll, meaning your account, billing, and support now operate through Crunchyroll's platform exclusively. If you subscribed to Funimation, your account was automatically transferred, but cancellation now happens through Crunchyroll's systems, not Funimation's.

This guide explains your consumer rights as a New Zealand subscriber, walks you through every cancellation method available, and shows you exactly what to expect after you cancel. Tocancel has helped thousands of New Zealand consumers navigate platform mergers and service transitions, and you deserve clarity on how to exit without confusion or hidden charges.

The merger and what it means for your billing

Sony consolidated its anime streaming efforts by folding Funimation into Crunchyroll. This means all account management, billing inquiries, and cancellations now route through Crunchyroll support, not Funimation. Your original subscription terms may have carried over, but Crunchyroll's current policies and pricing now apply to any changes you make.

The key issue: your subscription may bill through multiple payment platforms. You might have paid Crunchyroll directly via their website, Apple App Store, Google Play, Amazon Prime Video Channels, or PayPal. Each requires a different cancellation method. Tocancel recommends identifying your billing platform first, because cancelling in the wrong place will not stop your charges.

Your rights under new zealand law

As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993. This law gives you the right to cancel a service within a reasonable timeframe if the provider fails to deliver what they promised, or if the service is unfit for purpose. Additionally, the Fair Trading Act 1986 protects you from misleading conduct, including unclear cancellation terms.

If Crunchyroll refuses to cancel your account, processes a charge after you cancel, or charges you without consent, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. Tocancel recommends keeping all cancellation confirmation emails as evidence of when you cancelled.

How to cancel Funimation if you pay through crunchyroll's website

If you subscribed directly through Crunchyroll's website or used a credit card linked to your account, follow these steps to cancel immediately.

1. Open your web browser and go to crunchyroll.com
   • Make sure you are on the main website, not the mobile app
2. Sign in using your email and password
   • If you cannot remember your password, click "Forgot password" and follow the reset link sent to your email
   • Your Funimation account login credentials should work on Crunchyroll
3. Click your profile icon in the top right corner, then select "Account"
   • On some browsers, this appears under a menu labelled "Settings" instead
4. Look for the "Subscription" or "Subscription info" section
   • You will see your current plan, renewal date, and payment method listed
5. Click "Cancel membership" or "Cancel subscription"
   • Crunchyroll may ask you to confirm or may offer a discount to stay; do not be swayed unless you genuinely want to continue
   • You will keep access to the service until the end of your current billing period
6. Click the final confirmation button to complete cancellation
   • You should receive a confirmation email within a few minutes
   • Save this email as proof that you cancelled on this date

Your legal position: Once you have cancelled, Crunchyroll must not charge you again. If you are charged after this confirmation, you have the right to dispute the charge with your bank or payment provider and lodge a complaint with the Commerce Commission.

How to cancel Funimation if you pay through apple app store or google play

If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through Crunchyroll's website. Cancelling on the website will not stop App Store or Google Play charges.

Cancelling through apple app store on iPhone or iPad

1. Open the Settings app on your iPhone or iPad
   • Do not open the Crunchyroll app itself
2. Tap your name or Apple ID at the top of the Settings menu
3. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
4. Find "Crunchyroll" or "Funimation" in the list and tap it
   • It may appear under either name depending on when you subscribed
5. Tap "Cancel subscription" or "Cancel free trial"
   • Confirm the cancellation when prompted
6. You will see a confirmation message on screen
   • Access continues until the end of your current billing cycle
   • No refund is issued for the current cycle unless you cancelled within 14 days of your last charge and meet other criteria under the Consumer Guarantees Act

Cancelling through google play store on android

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
   • You will see a list of all active subscriptions
5. Tap "Crunchyroll" or "Funimation" in the list
   • Like Apple, it may appear under either name
6. Tap "Cancel subscription"
   • You may see a message asking why you are cancelling; you do not need to respond to this
7. Confirm when prompted
   • You will receive a confirmation email from Google Play
   • Save this email as evidence of your cancellation date

Cancelling through Google Play or Apple does not delete your Crunchyroll account; it only stops billing. You can log in to the app or website after cancellation, but you will not be able to watch premium content. To fully delete your account, you must contact Crunchyroll support separately.

How to cancel Funimation if you pay through amazon prime video channels or PayPal

If Crunchyroll charges you through Amazon Prime Video Channels or PayPal, you must cancel through that specific platform.

Cancelling through amazon prime video channels

1. Go to amazon.com and sign in with your Amazon account
2. Navigate to "Your Account" and select "Prime Video"
3. Click "Manage your Prime Video channels"
   • You will see all active channel subscriptions
4. Find Crunchyroll in the list and click "Cancel channel"
5. Confirm the cancellation
   • Access continues until the end of your billing period
   • Amazon will send a confirmation email to your registered address

Cancelling through PayPal

1. Log in to your PayPal account at paypal.com
2. Click "Settings" or your profile icon
3. Look for "Subscriptions" or "Recurring payments"
   • You may also find this under "Money" or "Activity" depending on your PayPal interface
4. Find the Crunchyroll subscription in the list and click "Cancel"
5. Confirm when prompted
   • PayPal will send a cancellation confirmation to your email
   • Keep this email as proof

After you cancel through Amazon or PayPal, Crunchyroll will deactivate your premium access at the end of your billing cycle. You may still see your account in the Crunchyroll app, but you will not be charged again.

Pricing and subscription tiers for crunchyroll

Understanding what you currently pay helps you decide whether cancellation is the right choice. Tocancel presents the current Crunchyroll subscription options for New Zealand users.

If you currently pay for a Premium or Standard plan but rarely use the service, cancellation saves you between $15.99 and $19.99 every month. Over a year, that is between $192 and $240 in savings. Tocancel recommends calculating how many months you have actually watched content before deciding to stay or go.

What happens after you cancel your subscription

Cancellation is not instant; you need to know exactly what to expect in the days and weeks that follow.

Your access timeline after cancellation

Once you cancel, your premium access continues until the end of your current billing period. If your next charge date is 15 August, you can watch ad-free until 14 August at 11:59 PM. On 15 August, your access downgrades to free tier (with ads), or you lose access entirely if Crunchyroll does not offer a free tier in your region.

This means you do not lose access immediately; you have until your renewal date to finish any shows or series you want to watch. After that date, Crunchyroll will not charge you again as long as you do not reactivate your subscription.

Your account after cancellation

Your account and viewing history remain on Crunchyroll's servers for up to one year after cancellation. You can reactivate your subscription at any time by following the sign-in process and selecting a new plan. You do not need to create a new account.

If you want to permanently delete your account and all associated data, you must contact Crunchyroll support separately. Tocancel recommends requesting account deletion in writing so you have proof that you asked for it.

Refunds and what you are entitled to under new zealand law

New Zealand consumer law provides limited automatic refund rights for subscriptions, but certain circumstances entitle you to a refund.

When crunchyroll must refund you

Under the Consumer Guarantees Act 1993, you are entitled to a refund if:

• You cancelled within 14 days of your subscription start date and the service was not fit for purpose (for example, it was not compatible with your device or you could not access the advertised content)
• You cancelled within 14 days of a charge and can prove the charge was unauthorized or made without your consent
• Crunchyroll failed to deliver the service you paid for (content was unavailable, the app crashed repeatedly, or you were unable to stream)
• You cancelled by mistake, contacted Crunchyroll within 48 hours, and they agreed to reinstate and refund you

When crunchyroll does not have to refund you

If you simply changed your mind, decided you did not like the content, or forgot to cancel before your renewal date, Crunchyroll does not have to refund you. This is called "change of mind" and consumer law does not protect you in this scenario.

However, if Crunchyroll's website made it difficult or impossible to find the cancellation button, or if they used misleading language about charges or cancellation terms, you can lodge a complaint with the Commerce Commission, and they may order a refund or compensation.

How to request a refund

If you believe you are entitled to a refund, contact Crunchyroll support by:

1. Visiting the Crunchyroll help centre at help.crunchyroll.com
2. Searching for "refund" or "billing dispute"
3. Selecting your issue and clicking "Contact us"
4. Submitting a support ticket with:
   • Your full name and account email
   • The date you cancelled and the amount you were charged
   • Why you believe you are entitled to a refund (e.g., unauthorized charge, service failure, 14-day cancellation)
   • Copies of any confirmation emails or screenshots
5. Allow 5 to 10 business days for a response
   • If Crunchyroll refuses, escalate to the Commerce Commission at www.comcom.govt.nz

Tocancel advises keeping all emails and payment receipts for at least six months after cancellation, as you may need them to prove your case if a dispute arises.

Common cancellation mistakes to avoid

Cancelling a subscription seems simple, but many New Zealand consumers make costly errors that result in unwanted charges or lost access to their data.

Mistake 1: cancelling in the wrong place

The most common error is cancelling through Crunchyroll's website when you actually subscribed through Apple App Store, Google Play, or Amazon Prime Video Channels. This leaves your subscription active, and you are charged again at your next renewal date. Always check your bank or payment app to see where the charge originates, then cancel in that exact location.

Mistake 2: not saving your cancellation confirmation

If Crunchyroll charges you after you cancel, you need proof that you cancelled. Without a confirmation email or screenshot, it becomes your word against theirs. Tocancel strongly recommends taking a screenshot of the cancellation confirmation page and saving the confirmation email in a folder you can access later.

Mistake 3: assuming you can cancel by email alone

Crunchyroll does not reliably process cancellations sent via email support. Always cancel through the account dashboard or the App Store, Google Play, Amazon, or PayPal interface. Email support is only for disputes or questions, not for active cancellations.

Mistake 4: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, you will still be charged today or tomorrow depending on Crunchyroll's system. Allow at least three business days between cancellation and your renewal date to avoid a surprise charge. Once a charge posts, it takes 5 to 10 business days for your bank to process a refund.

Mistake 5: forgetting about monthly auto-renewal

Crunchyroll renews your subscription automatically every month. If you cancel in one browser but your other devices are still logged in, the service might not register the cancellation correctly. After cancelling, log out of the Crunchyroll app on every device you use, then try to log back in. If you cannot access premium content, your cancellation worked.

Your consumer checklist before cancelling

Use this checklist to ensure you cancel safely and protect your rights.

When you should keep your Funimation or crunchyroll subscription

Cancellation is not always the right choice. Consider staying if any of these apply to you.

If you decide to stay, check your plan tier and switch to Standard if you do not need Premium features. This saves you $4 per month, or $48 per year.

How to dispute a charge and escalate your complaint

If Crunchyroll charges you after you cancel, or if you discover an unauthorized charge, follow this escalation process to recover your money.

Step 1: contact crunchyroll support (3 to 5 business days)

Go to help.crunchyroll.com, submit a support ticket explaining the unauthorized charge, and include your cancellation confirmation email. Crunchyroll support should respond within 3 to 5 business days. If they refuse to acknowledge the charge, move to step two.

Step 2: dispute with your bank or payment provider (5 to 10 business days)

Contact your bank, credit card company, Apple, Google, Amazon, or PayPal and report the charge as unauthorized or as a billing error. Provide your cancellation confirmation email as evidence. Your bank or payment provider will investigate and may issue a refund within 5 to 10 business days while they investigate.

Step 3: lodge a complaint with the commerce commission (ongoing)

If neither Crunchyroll nor your bank resolves the dispute, visit www.comcom.govt.nz and file a formal complaint. The Commerce Commission enforces consumer protection laws and can investigate Crunchyroll's billing practices. Tocancel recommends this step only after steps one and two have failed or taken longer than 30 days.

Summary and next steps

Cancelling Funimation now that it has merged into Crunchyroll is straightforward once you know which billing platform you use. Whether you subscribed through Crunchyroll's website, Apple App Store, Google Play, Amazon Prime Video Channels, or PayPal, you have a clear cancellation path that takes fewer than five minutes to complete.

Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If Crunchyroll charges you after you cancel, refuses to cancel, or misleads you about cancellation terms, you can escalate to the Commerce Commission and request a refund or compensation.

Tocancel has helped thousands of New Zealand consumers cancel streaming services, resolve billing disputes, and recover unauthorized charges. Before you cancel, save your confirmation email, identify your billing platform, and allow three business days between cancellation and your renewal date to avoid a final charge. After you cancel, your access continues until the end of your current billing cycle, so you do not lose immediate access to content you paid for.

Ready to cancel? Start by identifying your billing platform, then follow the relevant steps above. If Crunchyroll resists or charges you again, Tocancel recommends contacting the Commerce Commission at www.comcom.govt.nz as your next action.

Cancellation address and support contact

Funimation no longer operates independently. All cancellations, billing inquiries, and account management now route through Crunchyroll. There is no physical mailing address for Funimation cancellations in New Zealand.

Contact crunchyroll directly

Visit help.crunchyroll.com to submit a support ticket or use the live chat feature. For billing disputes and formal complaints that Crunchyroll does not resolve, contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.

Tocancel is your trusted source for cancellation guidance across New Zealand. If you have questions about your rights or need help navigating a dispute with Crunchyroll, visit tocancel.com for additional resources and consumer guides.