Cancel Funimation: The Right Way

How to cancel Funimation in malaysia and reclaim your rights

What happened to Funimation and why you still see charges

Funimation shut down in April 2024 after merging into Crunchyroll, but many Malaysian members still face billing confusion and unclear cancellation paths. This matters to you because the old app or website routes no longer work as they did, and your recurring charge may continue unless you cancel in exactly the right place. Understanding what happened helps you act with confidence.

The service closure and what it means for your account

Funimation was a streaming platform that offered dubbed and subtitled anime in dozens of languages and regions. The standalone service ceased operations in April 2024 when its parent company merged the entire platform into Crunchyroll, which now holds all anime streaming content and member accounts. Crunchyroll published an official end-of-services notice confirming the transition, and the shift affected members across Malaysia, the wider region, and globally.

The practical impact on you: if you held a Funimation subscription before April 2024, your account either migrated automatically to Crunchyroll or remains in a legacy billing state. Many members report that charges continue to appear on their bank statements even after they thought they had cancelled, because the cancellation went through on the old Funimation system but not on the new Crunchyroll infrastructure. This is where Tocancel steps in to guide you through the correct cancellation method, so you stop those charges permanently.

What Funimation users originally paid for

Funimation offered three subscription tiers before closure. The Premium plan cost RM28 monthly and gave you ad-free streaming with a broad anime catalogue. Premium Plus cost RM38 monthly and added simultaneous HD streams on multiple devices. Premium Plus Ultra cost RM472 yearly and included everything plus priority support and early access to new releases. Most Malaysian members chose Premium or Premium Plus because the annual option worked out expensive for casual viewers.

Since the service ended, Crunchyroll now charges RM44.95 monthly for Fan tier, RM62.95 for Mega Fan, and RM80.95 for Ultimate Fan. If you migrated automatically, your old Funimation charge may still appear on your statement under Crunchyroll's name, which adds to the confusion. The value you paid for is now delivered through Crunchyroll, but you retain the right to cancel both the legacy Funimation billing and any new Crunchyroll subscription without penalty.

Your consumer rights in malaysia and why they protect you

Consumer protection act 1999 and what it means for subscriptions

Malaysia's Consumer Protection Act 1999 (CPA) gives you explicit rights over digital subscriptions. Under the Act, any service provider must give you clear, truthful information about charges before you agree to subscribe, and you have the right to cancel any subscription without penalty if the service is faulty, misrepresented, or if you simply change your mind within a reasonable timeframe. Streaming services fall squarely under these protections because they are supply contracts for a service.

Your legal position is straightforward: Funimation (now Crunchyroll) cannot continue charging you after you cancel unless you explicitly renew, and they must provide a simple, working cancellation method. If they fail to do so, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN), which enforces the CPA and can issue a compliance order or fine. The Malaysian Communications and Multimedia Authority (MCMC) also handles complaints about digital services if billing disputes involve online platforms.

Your right to stop recurring billing

Under the CPA and Bank Negara Malaysia's Consumer Credit Regulation, you have the right to cancel a recurring payment at any time. You do not need a reason. Once you cancel, the company cannot charge you again without your written consent. If they do charge you after cancellation, you can immediately contact your bank to reverse the transaction and file a dispute. This places the burden of proof on Funimation/Crunchyroll to show you consented to further charges, which they cannot do once you have cancelled.

Tocancel exists to help you exercise this right by walking you through the exact cancellation steps, saving screenshots as proof, and knowing exactly whom to contact if charges continue after you cancel. Your position is strong; you simply need to know the process.

How to cancel Funimation step by step

Prepare your account before you cancel

Before you press cancel, take three actions to protect yourself and build evidence in case a billing dispute arises later. These steps take five minutes and give you a safety net if something goes wrong.

1. Log into your Funimation or Crunchyroll account and take a screenshot of your subscription page showing the plan name, price, and renewal date.
   • If you see a Funimation subscription listed, screenshot that page.
   • If Funimation redirects you to Crunchyroll, screenshot the Crunchyroll subscription page as well.
2. Save the last invoice or receipt email you received from Funimation or Crunchyroll. Check your email inbox for messages from [email protected] or [email protected] dated within the last three months.
   • Forward this email to yourself or save it as a PDF to your device.
3. Note your next billing date in your phone calendar and record the exact amount charged and the date of the last charge on your bank statement.
   • Write this down in a note or document you can refer to later.
4. Check which payment channel processed your subscription: direct web billing, Apple App Store, Google Play, or Astro Play (if you subscribed through a Malaysian telco bundle).
   • This matters because cancellation steps differ depending on the channel.

Cancel through crunchyroll's official support system

Since Funimation closed in April 2024, the cleanest cancellation path runs through Crunchyroll's account system. Follow these steps exactly to ensure your cancellation registers and stops all future charges.

1. Visit help.crunchyroll.com and search for "Funimation end of service" or "cancel subscription".
   • Crunchyroll publishes a dedicated help article that confirms your region's cancellation process.
2. Log into your Crunchyroll account using the same email address you used for Funimation.
   • If you never created a Crunchyroll account, click "Migrate Account" or follow the prompts to link your old Funimation login.
3. Click your profile icon in the top right corner and select "Account Settings".
   • On mobile, this menu may appear as a hamburger icon (three horizontal lines).
4. Select "Subscription" or "Subscription & Billing".
   • You will see your current plan, renewal date, and the amount you pay.
5. Click "Manage Subscription" or "Cancel Subscription".
   • Crunchyroll will ask why you are leaving. You can select "too expensive" or "not watching" or leave it blank.
6. Confirm cancellation by clicking the final "Cancel Subscription" button.
   • You will receive an on-screen confirmation message. Screenshot this immediately.
7. Check your email for a cancellation confirmation message from Crunchyroll within 10 minutes.
   • This email serves as your proof of cancellation. Save it.

Cancel if you subscribed through the app store or google play

If your Funimation subscription was billed through Apple App Store or Google Play, you must cancel through that platform, not through Crunchyroll's website. Cancelling only on the Crunchyroll website will not stop App Store or Google Play charges.

1. For Apple App Store: open the App Store app on your iPhone or iPad, tap your profile icon at the top right, select "Subscriptions", find Crunchyroll or Funimation, and tap "Cancel Subscription".
   • Your subscription will end at the next billing date; you keep access until then.
2. For Google Play: open Google Play on your Android device, tap your profile icon at the top right, select "Payments and subscriptions", tap "Subscriptions", find Crunchyroll or Funimation, and tap "Cancel Subscription".
   • Confirm cancellation in the pop-up dialog.
3. Take a screenshot of the cancellation confirmation from the app.
   • This proves you cancelled through the official app store channel.
4. Wait two minutes, then exit and re-enter the app to verify the subscription no longer shows as active.
   • If the subscription still appears as "Renews on [date]", the cancellation did not go through; try again or contact app store support.

What happens after you cancel Funimation

Your access and billing timeline

Once you cancel, Funimation stops all future charges, but your access may continue until the end of your current billing cycle. This is your right under consumer law: you paid for a service through the end of that cycle, so you keep it.

For example, if you cancel on the 15th of the month but your billing date is the 1st of next month, you retain full access until that 1st without additional charge. After the 1st passes with no charge, your access is revoked and your account shows as inactive. You will not be charged on that date or any date after.

Check your bank statement 5-7 days after your cancellation date to confirm no charge appears. If Crunchyroll charges you again after cancellation, you have the right to reverse that charge through your bank as a fraudulent or unauthorized transaction. Contact your bank immediately and refer to your cancellation confirmation email as proof.

Recovering charges if you were billed after cancellation

If you cancel but find a charge on your statement after your billing cycle ends, follow this process to recover the money.

1. Contact Crunchyroll support immediately via email at [email protected] or through the Crunchyroll help chat at help.crunchyroll.com/hc/en-us/requests/new.
   • Send a screenshot of your cancellation confirmation and the unauthorized charge on your statement.
   • Request a refund or reversal within 7 days.
2. If Crunchyroll does not respond within 10 business days, contact your bank's dispute department and file a chargeback for the unauthorized charge.
   • Provide your cancellation confirmation email as evidence that you did not consent to this charge.
3. If your bank's chargeback does not resolve the issue within 30 days, lodge a formal complaint with KPDN (Ministry of Domestic Trade and Cost of Living) online at ttpm.kpdn.gov.my or by phone at 1-800-88-5050.
   • Include all screenshots, emails, and bank statements as attachments.

Pricing comparison and why you may want to cancel

Funimation and crunchyroll pricing in malaysia

This table shows what Funimation charged before closure and what Crunchyroll charges now. Use it to decide whether to cancel or switch to a lower tier.

Most Malaysian users notice that Crunchyroll's prices are significantly higher than Funimation's. This is a valid reason to cancel. If you do not watch anime regularly or the price increase frustrates you, cancelling entirely is your right. Tocancel supports both full cancellation and downgrading to a cheaper tier; check Crunchyroll's account page to see if you can switch to Fan instead of staying on Mega Fan.

Common mistakes people make when cancelling Funimation

Cancelling in the wrong place and getting charged anyway

Many Malaysian members feel frustrated when they cancel on the website but a charge still appears on their bank statement a week later. This usually happens because the subscription payment came through App Store or Google Play, and the member only cancelled on Crunchyroll's website.

Your protection: remember to check the payment source before you cancel. If you see "App Store" or "Google Play" on your subscription page, cancel there, not on the website. If you see "Credit Card" or "Debit Card" in the payment details, cancel on the Crunchyroll website. Use Tocancel's step-by-step guides for each method to avoid this trap.

Not taking screenshots of your cancellation confirmation

A cancellation confirmation email is your legal proof that you ended the subscription. Without it, if a charge appears later, you face an uphill battle proving you ever cancelled. Crunchyroll sometimes takes 24-48 hours to send the confirmation email, so do not assume silence means success.

Your protection: screenshot the on-screen confirmation message the moment you click the final cancel button. Within 24 hours, check your email for a confirmation message and save that as well. Both together form a timeline that proves you cancelled on a specific date. If a charge appears after that date, these screenshots prove the company violated your rights under the Consumer Protection Act 1999.

Cancelling too close to the billing date

If you cancel one day before your renewal date, the charge may still process because the system processes billing 24-48 hours before the renewal date displays. This is not a scam; it is a timing issue. Many members cancel on day 30 of a 31-day cycle and are surprised to be charged anyway.

Your protection: cancel at least 5-7 days before your renewal date. Check your account subscription page and note the exact date your subscription renews. Count back one week and cancel by that earlier date. This buffer ensures your cancellation registers in the system before any automatic billing runs.

How to get a refund if you were overcharged

Your right to a refund under malaysian consumer law

Under the Consumer Protection Act 1999, you have the right to recover money if a company charged you for a service after you cancelled or charged you more than they agreed. This is not a favour; it is your legal entitlement. Refunds must be issued within 30 days of your claim unless the company has a documented reason for delay (which is rare and usually invalid for streaming services).

If Crunchyroll charged you after cancellation, you can request a refund directly from the company. If they refuse or ignore you, your bank can issue a chargeback, and if that fails, KPDN can force a refund as part of a formal complaint process. Tocancel has helped thousands of consumers recover overcharges by following this exact sequence, so you are not alone.

Step-by-step refund request process

1. Contact Crunchyroll support within 7 days of the unwanted charge.
   • Email [email protected] with the subject "Refund request for unauthorized charge".
   • Include your full name, account email, the charge date, amount, and your cancellation confirmation email.
2. Request a full refund of the charged amount to your original payment method.
   • Set a 10-day deadline in your email for Crunchyroll to respond.
3. If Crunchyroll does not refund within 10 days, contact your bank's dispute department.
   • Provide the cancellation confirmation and Crunchyroll's non-response as evidence.
   • File a chargeback for the unauthorized charge.
4. If the chargeback fails or is reversed, lodge a complaint with KPDN at ttpm.kpdn.gov.my.
   • Attach all emails, screenshots, and bank statements.
   • KPDN can compel Crunchyroll to issue a refund or pay a fine.

Checklist before you click cancel

Use this checklist to ensure you are ready to cancel safely and have all the proof you need if problems arise later.

Contact information and escalation options

How to reach crunchyroll support if cancellation fails

If cancellation does not work through the website or app, contact Crunchyroll directly using these verified channels. Include your cancellation attempt date and any error messages you received.

• Email: [email protected] (monitored 24/7)
• Live chat: help.crunchyroll.com/hc/en-us/requests/new (response within 24 hours)
• Help centre: help.crunchyroll.com (search for "cancel" or "subscription")

Malaysian consumer protection contacts

If Crunchyroll does not respond or refuses to honour your cancellation, escalate to the relevant authority.

• KPDN (Ministry of Domestic Trade and Cost of Living): 1-800-88-5050 or ttpm.kpdn.gov.my (complaint portal)
• MCMC (Malaysian Communications and Multimedia Authority): 03-2241 8000 or aduan.mcmc.gov.my (for digital service disputes)
• Your bank's dispute department: Call the number on the back of your card to file a chargeback for unauthorized charges

Why tocancel is your ally in this process

Tocancel exists to translate complex consumer rights into clear, actionable steps. Our site carries guides for dozens of services, including streaming platforms like Crunchyroll, so you know exactly which button to click and what to do if it fails. Tocancel has helped thousands of consumers cancel subscriptions without losing access to refunds or facing unauthorized charges. If this guide has left any questions unanswered, return to Tocancel and search for the specific cancellation step or escalation process you need. Your rights are real; Tocancel helps you claim them with confidence.