Cancel Funimation: The Right Way

How to cancel Funimation in canada after the crunchyroll merger

Why Funimation cancellation changed and what you need to know

Funimation was a standalone anime streaming service until April 2024, when Crunchyroll absorbed the entire platform and migrated all Canadian subscriber accounts directly into its ecosystem. If you signed up for Funimation, your account, payment method, and billing relationship automatically transferred to Crunchyroll without any action on your part. This merger created confusion: your cancellation process now depends entirely on where you originally subscribed, and the steps you'll follow today are fundamentally different from the old Funimation cancellation method.

Understanding this shift matters because cancelling the wrong way or through the wrong channel could leave you paying unwanted charges. At Tocancel, we help Canadian consumers navigate platform mergers like this one every single month, and we know exactly which steps work. This guide walks you through your rights, shows you the exact cancellation method for your payment platform, and ensures you stop charges immediately.

What happened to your Funimation account

In spring 2024, Crunchyroll consolidated Funimation's entire Canadian subscriber base into its own platform. You may have received an email explaining the transition, or you may have discovered the change when you next logged in. Either way, the service you're paying for is now Crunchyroll, even though your billing history may still reference Funimation. Some subscribers still see "Funimation" labels in their payment records, which creates the false impression that Funimation still exists as a separate entity. It does not. Your subscription is now a Crunchyroll subscription, and you must cancel through Crunchyroll's system to stop charges.

Why cancellation method matters after the merger

The cancellation process now depends entirely on your original payment method. If you subscribed through your credit card directly on Funimation's website, your cancellation goes through Crunchyroll's billing system. If you subscribed through Apple App Store, Google Play, PayPal, or another third-party platform, you must cancel through that platform instead-not through Crunchyroll directly. Using the wrong method can delay your cancellation by weeks or leave you vulnerable to surprise charges. Tocancel specializes in helping subscribers identify which method applies to them and execute the correct cancellation on the first try.

Your consumer rights under canadian law

Canadian consumer protection law gives you explicit rights when cancelling a subscription service.

What the law says about cancelling streaming subscriptions

Under Canada's federal Consumer Protection Act and provincial consumer protection statutes, you have the right to cancel a subscription without penalty once the initial contract period ends. Many provinces-including Ontario, British Columbia, and Alberta-have enacted specific regulations requiring that subscription services offer simple, immediate cancellation methods. If Crunchyroll (the entity now operating your former Funimation subscription) makes cancellation deliberately difficult by hiding cancellation buttons, removing contact information, or requiring phone-only cancellation, that may violate the letter and spirit of Canadian consumer law. Your legal position is strong: you have the right to cancel, and the company must make that process transparent and easy. The Competition Bureau of Canada is your federal escalation point if a company refuses to honour your cancellation request or makes the process deliberately obstructed.

Your refund rights in canada

You are entitled to a refund for any unused portion of your subscription if you cancel before your billing period ends, depending on your subscription terms and the platform through which you subscribed. If you subscribed through Apple, Google Play, or PayPal, you benefit from those platforms' refund policies, which are often more generous than Crunchyroll's direct refund terms. Keep all payment receipts and cancellation confirmations; they serve as proof if you need to file a dispute with your credit card company or escalate to the Competition Bureau. If Crunchyroll refuses to refund you after you cancel, you can contact your provincial consumer protection office or file a chargeback with your credit card issuer-both are legitimate escalation paths.

Funimation subscription plans and what they migrated to

These were the legacy Funimation subscription tiers available in Canada before the April 2024 merger; most Canadian subscribers were migrated to equivalent Crunchyroll plans.

If you were on a Premium or Premium Plus plan, you were automatically assigned to an equivalent Crunchyroll tier. You may have received a promotional discount or introductory rate for the first month or two after the transition. It is critical to check your current billing charges: Crunchyroll may have assigned you to a higher tier than your original plan, which would increase your monthly cost. Tocancel recommends reviewing your Crunchyroll account settings immediately to confirm your tier and cost.

How to cancel based on your payment method

Your cancellation steps depend entirely on where you originally subscribed; follow the method that matches your payment platform.

Cancel if you subscribed through crunchyroll's website directly

If you paid Crunchyroll (or Funimation before the merger) directly via credit card, you cancel through the Crunchyroll website.

1. Log into your Crunchyroll account at crunchyroll.com using your email and password.
2. Click your profile icon in the top-right corner and select "Account."
3. Scroll to the "Membership" or "Subscription" section.
4. Click "Cancel Subscription" or "Manage Subscription."
5. Crunchyroll will ask you to confirm cancellation and may offer a discount to keep you subscribed; decline and proceed.
6. You will receive an email confirmation within minutes. Save this email as proof.
7. Your access ends on the last day of your current billing period; you will not be charged again.

Complete this process as soon as you decide to cancel. Do not wait until the last day of your billing cycle, as delays or website errors could result in an unwanted charge. Tocancel advises keeping your cancellation confirmation email indefinitely in case you need to dispute a future charge.

Cancel if you subscribed through apple app store

If you originally subscribed to Funimation or Crunchyroll via an iPhone, iPad, or Mac, you must cancel through Apple, not through Crunchyroll directly.

1. Open the Apple App Store app on any Apple device (iPhone, iPad, or Mac).
2. Tap or click your profile icon in the top-right corner (iPhone/iPad) or top-left corner (Mac).
3. Select "Subscriptions."
4. Find "Crunchyroll" in the list of active subscriptions.
5. Tap or click "Crunchyroll" and then select "Cancel Subscription."
6. Confirm cancellation when prompted.
7. You will receive an email confirmation from Apple within minutes.

Apple's refund policy is generous: if you cancel within 14 days of your last charge, you may be eligible for a full refund of that charge. If you believe you were charged unfairly, you can request a refund directly through Apple's Report a Problem page without involving Crunchyroll. This is one of the most consumer-friendly cancellation routes available in Canada.

Cancel if you subscribed through google play

If you originally signed up via Android phone or accessed Funimation through Google Play, you cancel through Google's billing system.

1. On an Android device, open the Google Play Store app.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Crunchyroll."
5. Select "Cancel subscription" and confirm when prompted.
6. Google will send you a confirmation email immediately.

Google Play also allows refunds within 14 days of your last charge if you cancel before being billed again. Like Apple, Google protects you as the payment intermediary, meaning you can dispute charges with Google rather than dealing directly with Crunchyroll if necessary. Tocancel recommends using this route whenever possible because of Google's strong consumer protections.

Cancel if you subscribed through PayPal

If you linked your Funimation or Crunchyroll subscription to PayPal, you must cancel the subscription within PayPal itself.

1. Log into your PayPal account at paypal.com.
2. Click the gear icon (Settings) in the top-right corner.
3. Select "Payments" from the left menu, then click "Manage automatic payments."
4. Find "Crunchyroll" or "Funimation" in the list and click it.
5. Click "Cancel" and confirm when prompted.
6. PayPal will send you a cancellation confirmation email immediately.

PayPal's buyer protection often allows you to file a dispute for services not rendered if charges continue after cancellation. Keep your cancellation confirmation for your records. This method works well for Canadians who prefer not to store credit card information directly on streaming platforms.

Cancel if you subscribed through another platform or payment method

If you used a different payment method-such as a third-party billing processor, a gift card, or a regional payment service-contact Crunchyroll's customer support directly to identify the correct cancellation channel. You can reach Crunchyroll's customer support team through their website or in-app help section. Be specific about your payment method so they direct you correctly.

What happens after you cancel

Cancellation does not end your access immediately; you retain full access until the end of your current billing period.

Your access timeline after cancellation

Once you cancel, Crunchyroll will not charge you again. You can continue watching until the last day of your current billing cycle. For example, if you cancel on the 15th of the month but your billing date is the 25th, you keep full access until the 24th and are not charged on the 25th. This grace period is standard across all Canadian streaming services and gives you time to finish any shows or episodes you're watching. After your access ends, you cannot log back in unless you subscribe again.

How to confirm your cancellation took effect

Log back into your Crunchyroll account one week after cancellation and confirm that your subscription status shows "cancelled" or "inactive." If your account still shows as active with a renewal date, your cancellation did not process correctly. In that case, repeat the cancellation steps immediately or contact customer support. Do not assume the process worked; verify it yourself. This is the most reliable way to avoid surprise charges. Tocancel has helped thousands of Canadian subscribers catch billing errors at this stage before they result in additional unwanted charges.

How to get a refund after cancelling

Your refund eligibility depends on when you cancel relative to your billing date.

When you qualify for a refund

You are eligible for a refund of the current billing period if you cancel before being billed for the next renewal. For example, if your billing date is the 25th of each month and you cancel on the 20th, you may receive a refund for the unused portion (5 days) of your subscription. If you cancel after being billed but request a refund within 14 days, most payment platforms will honour your request if you state that the service was not used as expected. If Crunchyroll's catalogue no longer includes content you subscribed for (which is plausible after the Funimation merger), that is a legitimate reason to request a refund.

How to request a refund

The refund process depends on your payment method. If you cancelled through Apple, Google, or PayPal, file your refund request directly through those platforms-not through Crunchyroll. Each platform has a "Report a Problem" or "Request a Refund" option in your transaction history. Include a brief reason: "Cancelled subscription" is sufficient. If you cancelled through Crunchyroll's website directly, contact Crunchyroll's support team and request a refund for the unused portion of your current billing cycle. Provide your cancellation confirmation email as proof. Tocancel advises being patient: refunds can take 5 to 10 business days to appear in your account, depending on your bank.

If crunchyroll refuses your refund request

If Crunchyroll denies your refund, escalate the complaint to your provincial consumer protection office or file a chargeback through your credit card company. In Canada, the Competition Bureau can also investigate if you believe you were charged after cancelling or if the cancellation process was deliberately made obscure. Keep all evidence: cancellation confirmation emails, billing statements, and screenshots of the cancelled subscription status. These documents are your strongest proof if you need to escalate.

Common cancellation mistakes to avoid

Even careful subscribers sometimes miss critical steps; here are the errors Tocancel sees most often.

Mistake 1: cancelling through the wrong platform

The single most common error is attempting to cancel through Crunchyroll's website when you subscribed through Apple, Google, or PayPal. You can cancel through Crunchyroll, but your payment subscription remains active with the third-party platform, and you will still be charged. Always cancel through the exact platform you originally subscribed on. If you are unsure where you subscribed, log into all three platforms (Crunchyroll, Apple, Google, PayPal) and check which one lists Crunchyroll as an active subscription. That is your correct cancellation channel.

Mistake 2: assuming cancellation happened automatically

Some subscribers believe that deleting the Crunchyroll app or stopping their use of the service automatically cancels the subscription. It does not. Uninstalling the app is meaningless; the subscription remains active and you will be charged. You must explicitly cancel through your payment platform. Do not assume the process worked without verifying it yourself one week after cancellation.

Mistake 3: cancelling during a free trial without confirming the billing date

If you signed up for Crunchyroll or Funimation with a free trial, cancelling during the trial period does not stop a future charge if the trial converts to a paid subscription. Check your account settings immediately to confirm your next billing date. If your trial ends on the 30th and you do not cancel before then, you will be charged on the 30th. Cancel at least one week before your trial expires to avoid a charge.

Mistake 4: not saving your cancellation confirmation email

Your cancellation confirmation email is your only proof that you cancelled. If you later dispute a charge or file a complaint with the Competition Bureau, that email is essential evidence. Do not delete it. Store it in a dedicated folder and take a screenshot as a backup. Tocancel recommends printing your confirmation email as well-physical copies are harder to lose than digital ones.

Mistake 5: waiting until the last day of your billing cycle

Cancelling on the last day of your billing period leaves no buffer for technical errors or processing delays. If the website goes down or your cancellation fails to process, you will miss the window and be charged again. Cancel at least 7 days before your billing date. This gives you time to verify the cancellation went through and contact support if it did not.

Checklist: ensure your Funimation cancellation is complete

Use this checklist to confirm every step of your cancellation is correct.

Do not consider your cancellation truly complete until every item on this list is checked. If any step is missing, go back and complete it immediately. Tocancel specializes in helping Canadian subscribers catch gaps at this stage and fix them before they result in unexpected charges.

What to do if crunchyroll continues to charge you

If you cancelled correctly but still received a charge, follow this escalation path.

Step 1: contact crunchyroll support within 48 hours

Email or chat with Crunchyroll's customer support team and provide your cancellation confirmation email. State that you cancelled before the charge and request an immediate refund. Most subscription services will honour a refund request within the first 48 hours of an unexpected charge. Be specific: include the date you cancelled, the date you were charged, and your order or transaction ID. Crunchyroll's support team can often reverse a charge in minutes if you have proof of cancellation.

Step 2: file a dispute with your payment platform

If Crunchyroll does not refund you within 5 business days, escalate the dispute to Apple, Google, PayPal, or your credit card company-whoever processed the charge. Attach your cancellation confirmation email as evidence. These payment platforms have strong consumer protections and will often issue a refund on your behalf even if Crunchyroll refuses. Apple and Google typically refund charges within 5 to 10 business days if you provide proof of cancellation.

Step 3: contact the competition bureau or your provincial consumer protection office

If you do not receive a refund from the payment platform within 10 business days, file a complaint with the Competition Bureau of Canada or your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Ombudsperson; in Alberta, contact Service Alberta. Provide all evidence: your cancellation email, billing statements, and payment confirmation. These agencies have authority to investigate subscription billing violations and can mandate refunds. Tocancel has helped thousands of Canadian consumers reach this stage successfully.

Key takeaway: you have the right to cancel

Canadian consumer law protects your right to cancel any subscription without penalty once you have completed the initial contract term. Crunchyroll (which now operates your former Funimation subscription) cannot force you to stay subscribed, cannot hide the cancellation process, and must refund you for unused portions of your subscription if you cancel before being billed for the next period. The process is simple if you use the correct method for your payment platform, and verification takes only minutes. Tocancel has guided thousands of Canadian subscribers through this exact cancellation, and your cancellation will succeed if you follow the steps in this guide and verify your work one week after cancelling.

If you have questions or need help identifying your payment method, Tocancel is here to support you. We have helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim control of their billing. Your cancellation is within reach-start today by identifying which payment platform you used, then follow the steps above for that platform. Do not delay; cancel now and verify within one week.

Contact crunchyroll if you need support

If you encounter technical problems during cancellation or need to escalate a billing dispute, you can reach Crunchyroll's customer support through their website help centre or in-app chat feature. You can also request escalation to their billing department if your cancellation or refund is not processed correctly. Keep records of all communication you have with Crunchyroll, as this evidence will support any formal complaint you file with the Competition Bureau or your provincial consumer protection office.