Cancel Breeze: Your Step-by-Step Guide

How to cancel Breeze and protect your money: your irish consumer rights guide

Why you might want to cancel Breeze and what you need to know first

Breeze is a mental health and self-care app that offers mood tracking, CBT-based mini-courses, relaxation games, and self-assessment tools. The service operates on a freemium model: you access basic features for free, but a paid subscription unlocks premium content and features. Many users find value in the app, but others discover unexpected recurring charges, overlapping services, or features that do not match their mental health needs. Whatever your reason for considering cancellation, you have clear legal rights under Irish consumer law that protect you from hidden fees and automatic renewal traps. Understanding these rights before you cancel means you avoid costly mistakes and ensure your cancellation is legally binding.

Tocancel exists to give you confidence and clarity when ending any subscription. This guide walks you through your cancellation options, your legal protections, and the exact steps to take so Breeze cannot claim they never received your notice.

Who operates Breeze and where to send your cancellation notice

Breeze Limited, registered in the United Kingdom, operates the Breeze app. For any formal cancellation request, you should direct written notice to their registered address. This creates a documented record that proves you sent your cancellation on a specific date. Keep copies of everything you send, including proof of postage or email delivery receipts. You can also contact Breeze by phone on 0161 796 3600 or email [email protected] for immediate assistance, but always follow up with a written notice to create an official record. Your legal position is stronger when you have documented proof of your cancellation attempt, so do not rely on phone calls or casual emails alone.

Common reasons people cancel Breeze

Users cancel Breeze for many valid reasons. Some discover unexpected charges after a trial period ended, while others found the app did not match their mental health requirements or preferred a different platform. Some customers were surprised by recurring weekly or monthly debits they did not anticipate. Others simply discovered a service that suits them better. Regardless of your reason, you have the statutory right to cancel without penalty as long as you follow the correct procedure and observe any notice periods outlined in your agreement. Your reason for leaving is yours alone, and you owe no explanation to Breeze.

Your consumer rights in ireland: the legal protections that matter

Irish consumer law gives you powerful protections when you subscribe to digital services like Breeze, and knowing these rights prevents companies from exploiting gaps in your knowledge.

The consumer rights act 2022 and your 14-day cooling-off period

Under the Consumer Rights Act 2022, which applies to all consumers in Ireland, you have a 14-day cooling-off period from the date you completed your purchase or the date you were first charged. During this window, you can cancel your Breeze subscription and request a full refund without giving a reason. This protection is automatic; Breeze cannot deny it or ask why you are leaving. If you cancel within 14 days, you have the right to a refund of all fees paid during that period. If Breeze charges you after you have exercised your right to cancel within 14 days, you can dispute that charge with your bank or card provider and claim the money back. Your legal position is that Breeze must honour your cancellation within 14 days without question or penalty.

Even if you are beyond the 14-day window, you still have rights. Under Irish consumer law, any subscription renewal must be clear, transparent, and explicitly confirmed before you are charged. If the renewal terms were unclear, hidden in small print, or if you were not given adequate notice before your payment was processed, you have grounds to challenge the charge. Contact your bank to dispute the transaction, and they will investigate on your behalf. Tocancel advises keeping all email confirmations, app screenshots, and payment statements to support your dispute claim.

Distance selling regulations and your right to cancellation confirmation

Because Breeze is delivered online, it falls under distance selling regulations. This means Breeze must provide you with clear, written confirmation of your cancellation and the end date of your subscription. You have the right to request written proof that your subscription has ended. If Breeze delays sending this confirmation, claims they do not have a record of your request, or ignores your cancellation notice, that failure is itself a breach of Irish consumer law. Document every interaction: note the date, time, and content of your cancellation request. If Breeze continues to charge you after your confirmed cancellation date, you have evidence of a breach and can escalate to the enforcement body.

Which regulator enforces your rights

If Breeze refuses to honour your cancellation or continues charging after you have cancelled, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC). The CCPC is the Irish authority responsible for enforcing consumer protection law and has the power to investigate complaints, issue warnings, and take legal action against companies that breach consumer rights. You can file a complaint on the CCPC website at ccpc.ie free of charge. Your legal position is backed by an independent regulator with enforcement powers, so you are not relying on Breeze to police itself.

How to cancel Breeze: the step-by-step process

Follow these steps in order to ensure your cancellation is legally documented and impossible for Breeze to deny.

Method 1: cancel through the Breeze app or website

1. Open the Breeze app or log into your Breeze account on the website.
   • Go to your account settings or profile section.
   • Look for a "Manage subscription", "Billing", or "Payment" tab.
2. Locate your active subscription or plan.
   • Select the subscription you want to cancel.
   • Look for a "Cancel subscription" or "Downgrade" button.
3. Follow the prompts to confirm your cancellation.
   • Breeze may ask why you are leaving; you do not have to answer, but you can provide feedback if you wish.
   • Note the date the cancellation takes effect.
4. Screenshot or download your cancellation confirmation.
   • This is your proof that you cancelled.
   • Save this file with today's date in the filename for easy reference.

In-app cancellation is the fastest method and gives you immediate confirmation. However, Tocancel recommends you still follow up with a written email to [email protected] citing your cancellation date, just to create a second layer of documented proof.

Method 2: cancel by email

1. Compose a new email to [email protected].
   • Use a professional tone and be clear about your intent.
   • Include the subject line: "Cancellation request for Breeze subscription".
2. Provide your account details in the email body.
   • Include your full name, email address, and account ID (if you know it).
   • State the email address associated with your Breeze account.
   • Include the date you want the cancellation to take effect.
3. Write a clear cancellation statement.
   • Example: "I hereby request immediate cancellation of my Breeze subscription effective from [date]. Please confirm this cancellation in writing and confirm the final date I will be charged."
4. Request written confirmation.
   • Ask Breeze to reply to your email with confirmation that your cancellation has been processed and the date your access will end.
   • Save the email confirmation you receive from Breeze.

Email creates a timestamped record that Breeze cannot deny receiving (especially if you enable "read receipts" or send it from a professional email client). Keep this email and Breeze's reply for at least two years. If Breeze does not reply within seven working days, follow up with a second email or contact them by phone on 0161 796 3600 to request confirmation.

Method 3: cancel by registered post or formal letter

1. Write a formal cancellation letter by hand or type it.
   • Include today's date at the top of the letter.
   • Address it to: Breeze Limited, [registered address - see the contact section below].
2. State your cancellation clearly and provide account details.
   • Write: "I request immediate cancellation of my Breeze subscription. My account email is [your email]. Please confirm receipt of this letter and the final date I will be charged."
   • Include your full name, address, and phone number.
3. Send the letter by registered post (An Post with tracking).
   • This costs a small fee but creates undeniable proof of delivery and the date Breeze received your notice.
   • Keep your proof of postage receipt and the tracking number.
4. Allow seven to ten working days for a response.
   • If Breeze does not reply, contact them by email or phone to request written confirmation of your cancellation date.

Registered post is the most legally robust method because it creates an official record that Breeze cannot dispute. If you later need to escalate to the CCPC or take legal action, this documented proof becomes your strongest evidence. Tocancel recommends using registered post if Breeze is being difficult or ignoring your email requests.

What happens after you cancel Breeze

Cancellation does not end the moment you submit your request; understanding the timeline after cancellation prevents surprises and helps you catch any errors.

The immediate period after cancellation

Once you have submitted your cancellation request through any of the methods above, Breeze should confirm the cancellation date within three to five working days. You should expect to retain access to your Breeze account until the end of your current billing cycle or until the date stated in your cancellation confirmation, whichever is sooner. Some subscription apps allow you to access premium features until the last day of your paid period, while others downgrade you to free features immediately. Check your cancellation confirmation to see which applies to you. After your cancellation date passes, you should no longer see any charges on your bank statement or credit card. If a charge appears after your stated cancellation date, this is a breach of Irish consumer law and you have the right to dispute it immediately.

Monitoring your bank account after cancellation

For the next two to three months after your cancellation date, review your bank or credit card statements carefully. Watch for any charges from Breeze or payments to Breeze Limited. If a charge appears after your cancellation date, note the amount, date, and transaction reference. Do not assume it is an error; act quickly to dispute it. Contact your bank or card provider within 30 days of spotting the charge and ask them to raise a dispute on your behalf. Provide your cancellation confirmation email and any other documentation as evidence that you cancelled on time. Your bank is obligated by Irish consumer protection law to investigate and will likely reverse the charge in your favour. Tocancel recommends setting a phone reminder two months after your cancellation date to review your statements one final time and confirm no further charges are appearing.

Requesting a refund if you were overcharged

If Breeze charged you after your cancellation took effect, or if you cancelled within the 14-day cooling-off period and were not refunded, you have the right to claim that money back. Contact Breeze first by email, referencing your cancellation date and asking for a refund. If Breeze refuses or does not respond within ten working days, contact your bank and request a chargeback. Your bank will investigate and reverse the charge if they find that Breeze acted unlawfully. You do not need Breeze's permission to get your money back; your bank's dispute system protects you independently. Keep all proof of your cancellation request, the date the charge was applied, and your cancellation confirmation letter together in one folder for your records.

Pricing, billing, and refund policy overview

Understanding how Breeze charges you and what refunds you are entitled to prevents surprises when you cancel.

Your strongest refund right is within the 14-day cooling-off period. After that, you have the right to cancel, but refunds of unused time depend on the specific plan terms. If Breeze charged you without clear notice, consent, or confirmation, you have a right to a refund regardless of how long you have been subscribed. Tocancel recommends reviewing your cancellation confirmation to see what it says about refunds; if it is unclear, contact Breeze directly and ask in writing whether you are entitled to a refund of the unused portion of your subscription.

Common mistakes to avoid when cancelling Breeze

Cancellation seems straightforward, but many people make errors that delay their cancellation or allow Breeze to continue charging them. You can avoid these traps with a little care.

Mistake 1: cancelling only through the app without written confirmation

If you cancel only through the Breeze app or website, you rely entirely on Breeze's internal systems. If there is a glitch, a server error, or if Breeze claims your cancellation was not processed, you have limited proof. Always cancel through the app first (this is the fastest method), but then send a follow-up email to [email protected] stating your cancellation date. This gives you a paper trail that protects you if Breeze later claims they never received your cancellation. Keep both the app screenshot and the email confirmation together in one file.

Mistake 2: not requesting written confirmation of your cancellation date

After you cancel, Breeze must tell you when your access ends and when your final charge will be applied. If you do not ask for this confirmation, you will not know when to expect your last charge or when your account will be downgraded to free features. Always ask Breeze to confirm in writing the exact date your cancellation takes effect. If they do not provide this within five working days, escalate by phone on 0161 796 3600 and ask again. Without this confirmation, you cannot prove that Breeze charged you after your cancellation date if a dispute arises.

Mistake 3: assuming your bank will automatically protect you

Your bank will help you dispute charges, but they need evidence from you. Do not assume a charge is a mistake and wait for your bank to sort it out. Act immediately: contact your bank within 30 days of spotting an unauthorized charge and provide your cancellation confirmation as proof. The longer you wait, the harder it becomes for your bank to reverse the charge. Some banks have time limits on dispute claims, so do not delay.

Mistake 4: deleting your cancellation confirmation email or screenshot

Keep all cancellation confirmations, screenshots, and correspondence with Breeze for at least two years. If a dispute arises, you will need this proof to support your claim with your bank or the CCPC. Create a dedicated folder on your computer or cloud storage with the date in the folder name (for example, "Breeze cancellation 2024"). Save your cancellation confirmation email, any app screenshots, proof of postage if you used registered mail, and your bank statements showing the final charge date.

Mistake 5: not following up if Breeze does not confirm your cancellation

If you email Breeze and do not hear back within seven working days, send a second email or call 0161 796 3600. Do not assume silence means consent. Make your follow-up polite but firm: "I sent a cancellation request on [date] and have not received confirmation. Please confirm the date my subscription will end and provide written evidence of this cancellation." Keep a record of every contact attempt. If Breeze ignores multiple requests, you have evidence of their failure to honour your cancellation, which you can use in a complaint to the CCPC.

Comparison: should you cancel or pause your Breeze subscription

Before you cancel permanently, consider whether pausing your subscription might better suit your needs.

Cancellation is permanent and right for you if you are moving to a different mental health app or no longer need the service. Pausing or downgrading is the better choice if you are unsure or know you might return to Breeze in a few months. Check whether Breeze offers a pause option before you cancel; this can preserve your data and subscription history without ongoing charges. If you decide to pause instead, follow the same documented process: request written confirmation of the pause date and monitor your bank statement to ensure no charges appear during the pause period.

Key checklist: before and after your Breeze cancellation

Use this checklist to ensure you have taken every step to protect yourself and your money.

Work through this checklist in order. Each task protects you at a different stage. Tocancel recommends printing or screenshotting this checklist and ticking off each item as you go; this creates a personal record of your cancellation process and proves you took reasonable steps to cancel correctly.

How tocancel can help you cancel with confidence

Cancelling a subscription should be simple, but companies often make it deliberately difficult to keep charging you. Tocancel exists to guide Irish consumers through every step of the cancellation process and defend your rights when companies break the law.

At Tocancel, we help thousands of people cancel subscriptions every month. We translate legal rights into plain language, provide step-by-step instructions tailored to each service, and escalate disputes on your behalf if the company refuses to listen. Whether you need to cancel Breeze, a fitness app, a streaming service, or any other subscription, Tocancel gives you the knowledge and confidence to act. Our guides are written by consumer rights experts, not by companies trying to hide their cancellation process. We cite Irish consumer law by name and tell you exactly which regulator to contact if the company breaks the rules. Visit Tocancel at tocancel.com to access cancellation guides for hundreds of services, dispute templates, and live support if you hit a roadblock. Tocancel has helped thousands of consumers cancel unfair subscriptions and recover overcharges; you deserve the same clarity and support.

Contact information for Breeze limited

Use this information to send your formal cancellation notice and to escalate complaints.

Breeze limited contact details

Email: [email protected]

Phone: 0161 796 3600

Registered address for written notice: Breeze Limited, Unit 3a, 40 Chancery Lane, London, WC2A 1JA, United Kingdom

When you send a cancellation letter by post, address it to the registered address above. Include your full name, the email address associated with your Breeze account, and the date you want your cancellation to take effect. Send it by registered post (An Post) and keep your proof of postage receipt.

If Breeze refuses to honour your cancellation

If Breeze ignores your cancellation request, continues charging you after the cancellation date, or refuses to refund you within the 14-day cooling-off period, you can escalate to the Competition and Consumer Protection Commission (CCPC).

Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Phone: 0818 400 200
Email: [email protected]

You can file a complaint with the CCPC online, by phone, or by post. The CCPC is the Irish regulator responsible for enforcing consumer rights law and has the power to investigate companies that breach consumer protection rules. Your complaint is free and does not require you to have a lawyer. The CCPC will contact Breeze on your behalf and investigate whether they have broken the law. If Breeze has breached the Consumer Rights Act 2022, the CCPC can issue a warning, fine the company, or pursue legal action. Always try to resolve the dispute with Breeze first, but if they refuse or ignore you, the CCPC is your backup enforcement body.

Your rights summary

You have the right to cancel Breeze at any time, with special protections in your first 14 days. You have the right to clear, written confirmation of your cancellation date. You have the right to request a refund if you are charged after your cancellation date. You have the right to dispute any unauthorized charge with your bank. You have the right to escalate to the CCPC if Breeze refuses to honour your cancellation. These rights are not granted by Breeze; they come from Irish law. Tocancel encourages you to use them.