Cancel Make My CV: Step-by-Step Guide

How to cancel Make My CV and stop unwanted charges in ireland

What Make My CV is and why you might want to cancel

Make My CV is an online resume creation service designed to help jobseekers build a professional CV using templates and guided workflows. The service targets Irish and European users who want a polished CV without the design effort. The platform typically offers a trial or introductory rate, then converts to a recurring monthly subscription unless you actively cancel.

Many Irish users report the same frustration: a small trial fee silently becomes a monthly charge between €24 and €30, often without clear reminders or visible cancellation options. If you have spotted unexpected charges on your bank statement or feel trapped by vague trial terms, you are not alone. At Tocancel, we help thousands of consumers take back control of their subscriptions and recover unwanted charges. This guide walks you through your cancellation rights under Irish law and the exact steps you need to take to stop the billing today.

The subscription trap that catches irish users

Make My CV operates on a classic subscription pattern: a low entry price or free trial automatically converts into a higher recurring charge. Users report that the transition happens without enough warning or is buried in dense terms and conditions. Once the charge hits your account, finding a cancellation button or customer support contact becomes surprisingly difficult, which explains why this service has attracted significant complaint volumes on consumer review platforms.

This pattern is deliberate and is called a "dark pattern" in consumer protection law. You deserve better, and the law is on your side.

Why you should cancel now

Every month you delay costs you real money. If you have been charged repeatedly for a service you no longer use or did not fully consent to, Irish and EU consumer law protects you. You can cancel within 14 calendar days of your first purchase for any reason, and you can withdraw from ongoing subscriptions with reasonable notice. Tocancel recommends acting today to stop the bleeding and reclaim control of your spending.

Your consumer rights under irish law

Ireland's consumer protection framework gives you clear legal rights against unfair billing and deceptive trial-to-subscription conversions.

The consumer rights act 2015 and your 14-day cooling-off period

Under the Consumer Rights Act 2015 (as amended), you have the right to cancel a distance contract, including online subscriptions, within 14 calendar days without giving any reason. This cooling-off period begins on the day you receive your order confirmation or the contract is concluded, whichever is later. For Make My CV, this means you can cancel within 14 days of your first charge and claim a full refund.

After the 14-day window closes, you still retain the right to cancel with reasonable notice. Most subscription services must accept cancellation within 30 days of your written request. Because Make My CV does not offer a self-service cancellation button (a common dark pattern), you must use written communication, which creates a dated record of your request and strengthens your position if you need to escalate a complaint.

Your legal position: You can cancel Make My CV within 14 days of purchase for a full refund, no questions asked. After 14 days, you can still cancel with 30 days' notice in writing.

What the distance selling regulations require from Make My CV

When Make My CV sells you a subscription online, Irish and EU law require the company to provide clear information about trial terms, renewal dates, and cancellation instructions before you pay. If they failed to give you this information clearly, they are in breach of the Consumer Rights Act 2015. If you did not receive transparent information about billing before purchasing, you have grounds for a complaint and potentially a full refund, even outside the 14-day window.

Tocancel advises you to keep any confirmation emails, screenshots, or records of what you were told versus what actually happened. This documentation is your proof and will be essential if you need to escalate a complaint to the Revenue Commissioners or pursue a chargeback with your bank.

Your right to dispute charges with your bank

If Make My CV has charged your card repeatedly and you did not authorise those charges, you have a powerful lever: your bank. You can ask your bank to reverse unauthorised or disputed transactions under the Consumer Rights Act 2015 and Payment Services Regulations 2018. Most banks will provisionally refund you within 10 business days while they investigate. This is a faster route than waiting for Make My CV to respond.

To dispute a charge, contact your bank or card provider and say you want to raise a chargeback or dispute claim. Tell them the charge was for an unwanted subscription. Provide your confirmation email and bank statement as evidence. Your bank will contact Make My CV and demand evidence that you consented to the charge. In most cases, Make My CV cannot prove clear consent, and your money is returned within weeks.

How to cancel Make My CV in five steps

Because Make My CV does not offer an online cancellation portal, you must send a formal written cancellation request to their registered address in Dublin. Tocancel recommends following this sequence to ensure your cancellation is logged, dated, and traceable.

Step-by-step cancellation process

1. Gather your account details
   • Locate your Make My CV confirmation email or invoice with your full name and email address.
   • Note the date you first were charged, as this proves whether you are within the 14-day cooling-off period.
   • Save a screenshot of your bank statement showing the charge from Make My CV.
2. Prepare your written cancellation request
   • Write a brief, formal email or letter that includes:
   • Your full name and email address associated with the account.
   • Your account reference (if known) or the date of your first charge.
   • A clear statement: "I request immediate cancellation of my Make My CV subscription effective today. I also request a full refund of all charges."
   • A reference to your consumer rights under the Consumer Rights Act 2015 (optional but stronger).
   • Today's date and your signature (if posting by letter).
3. Send your cancellation request via recorded post or email
   • Use registered post or a service that requires a signature (such as An Post Registered Post). This creates proof of delivery.
   • If emailing, send to any customer support email address listed on the Make My CV website or send to their registered Dublin address marked "For the attention of Customer Service".
   • Keep your tracking number or email receipt for your records.
4. Monitor your bank account for refunds
   • If you are within 14 days of your first charge, Make MY CV must refund you within 30 days by law.
   • If you are outside 14 days but cancelling an ongoing subscription, the charge should stop within 30 days of your written request.
   • Check your bank statement weekly to confirm the charges have stopped.
5. Escalate if Make MY CV ignores your request
   • If 30 days pass without a response or refund, file a complaint with the Revenue Commissioners (the Irish consumer enforcement body) or contact your bank to raise a chargeback.
   • Keep all emails, receipts, and proof of cancellation attempts as evidence.

Where to send your cancellation request

Because Make My CV does not list a specific customer service address on their website, send your written cancellation request to:

Refunds, timelines, and what to expect

Understanding when you are entitled to a refund and how long you should wait helps you track your cancellation and know when to escalate.

Your refund entitlements under irish law

If you cancel Make My CV within 14 calendar days of your first charge, you are entitled to a full refund of all amounts paid, including any trial or introductory fees. This is automatic under the Consumer Rights Act 2015, regardless of whether you used the service or not. Make My CV cannot charge you a penalty or restocking fee.

If you cancel after 14 days but within a reasonable time of discovering the charge was not clearly consented to, you may still claim a refund. For example, if Make My CV buried cancellation instructions in paragraph 47 of their terms and conditions, a court would likely find they breached the transparency requirement and award you a refund. Tocancel recommends keeping all emails and records that prove what you were told at the point of purchase.

Refund timelines and bank processing

Once your bank processes a refund from Make My CV, the money typically appears in your account within 3 to 5 business days. However, if you use a chargeback through your bank, the process is often faster because your bank acts as your advocate and bypasses Make My CV entirely.

What to do after you cancel Make My CV

Cancelling is only half the battle. You also need to monitor your account and, if necessary, pursue a refund or complaint.

Confirm the cancellation took effect

Within 7 days of sending your cancellation request, log into your Make My CV account (if you still can) and check the account status. It should show "Cancelled" or "Inactive". If you cannot log in, this is actually a good sign-it may mean the account was already deactivated. Check your email for a cancellation confirmation from Make My CV. If you do not receive one within 5 business days, follow up with a second email marked "Final Notice: Cancellation Confirmation Requested" and give them 48 hours to respond.

Track your bank statement for 60 days

Set a calendar reminder to check your bank statement every week for the next 8 weeks. Confirm that no new charges from Make My CV appear after your cancellation date. If a charge appears after your cancellation request was sent, report it to your bank immediately as an unauthorised transaction. Tocancel recommends saving screenshots of your statement as evidence.

File a complaint if charges continue

If Make My CV continues charging you after your cancellation request, you have two parallel options:

• File a chargeback with your bank: This is the fastest route. Call your bank and provide your cancellation request email and proof of continued charges. Your bank will open a dispute on your behalf, and you should receive a provisional refund within 10 business days.
• Complain to the Revenue Commissioners: If you prefer formal action, you can lodge a complaint with Ireland's consumer enforcement authority. Visit the Revenue Commissioners website, select "Make a complaint about a business," and describe the unwanted charges and Make My CV's failure to cancel. The regulator will investigate and can order Make My CV to refund you and pay a fine.

Pricing and billing breakdown

Understanding Make My CV's pricing structure helps you calculate how much you may be owed in refunds.

If you have been charged monthly for 6 months without cancelling, you could be owed €144 to €180 if you can prove the trial-to-paid conversion was not clearly disclosed. Tocancel recommends claiming back every month you were charged unfairly, not just recent months.

Common mistakes that delay your cancellation

Many people make unintentional errors that give Make My CV an excuse to delay or deny their cancellation. You deserve to cancel cleanly and recover your money-here is what to avoid.

Mistake 1: cancelling through the app instead of in writing

If Make My CV has an app, you may see a "cancel" button inside it. Do not use it. App cancellations are often not processed and leave no paper trail. Always send a formal written request via email or registered post to create proof that you requested cancellation on a specific date. This is your evidence if you need to escalate to your bank or the Revenue Commissioners.

Mistake 2: assuming a password reset means cancellation

Some users delete their app, reset their password, or stop using the service and assume they have cancelled. This does nothing to stop the charges. Make My CV will continue billing you until you formally request cancellation in writing. Only a formal written cancellation request stops the charges.

Mistake 3: emailing generic customer support without proof of delivery

If you email Make My CV from a regular email address with no read receipt, you have no proof they received your request. Use registered post, a tracked email service, or email to a specific named contact at the company. Keep the delivery confirmation number or email receipt. This protects you if Make My CV later claims they never received your cancellation request.

Mistake 4: not acting within 14 days if you want an automatic refund

If you can prove you purchased Make MY CV within the last 14 days, you are entitled to an automatic full refund under the Consumer Rights Act 2015. If you wait longer, you lose this automatic right and must prove that the company breached transparency rules-a harder argument. Act now if you are still in the 14-day window.

Key steps before you cancel: a checklist

Use this checklist to ensure you have everything in place before you send your cancellation request. Tocancel recommends printing this out and ticking each box.

Contact details and escalation routes

If Make My CV does not respond to your cancellation request or refuses to refund you, you have clear escalation options.

How to contact Make My CV

Send your written cancellation request to:

Make My CV
Dublin
Ireland

If you find a specific customer service email address on the Make My CV website or in a confirmation email, use that as your first contact point. Otherwise, use registered post to the Dublin address above. Include a cover note stating the request is sent to "Customer Service" and "Finance Department" to ensure multiple team members see it.

Escalation to the revenue commissioners

If Make My CV does not respond within 30 days or refuses your cancellation and refund request, lodge a formal complaint with the Revenue Commissioners, Ireland's consumer protection authority. Visit the Revenue Commissioners website, navigate to "Complaints about a business," and provide:

• Your full name, address, and contact details.
• Make My CV's name and registered address.
• A summary of the charges and your cancellation request date.
• Copies of your cancellation email and Make My CV's response (if any).
• Your bank statement showing the charges.

The Revenue Commissioners will investigate and can order Make My CV to refund you and pay a fine for breaching consumer protection law. Tocancel recommends this route if your bank chargeback is unsuccessful or if you want formal enforcement action.

Bank chargeback as your fastest option

Call your bank or card provider and request a chargeback or dispute claim for the Make My CV charges. You do not need to wait for Make My CV to respond. Your bank will act as your advocate. This typically resolves within 10 to 30 days and is often faster than complaints to the regulator. Most banks offer free dispute services to customers, so use this powerful tool.

Why choose tocancel to guide your cancellation

Cancelling Make My CV should be simple, but the company has designed their system to make it deliberately hard. Tocancel exists to cut through confusion, explain your rights in plain language, and give you a step-by-step roadmap to regain control of your money. We have helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and recover refunds they thought were lost. Our guides are based on current Irish and EU consumer law, and we update them as regulations change.

If you follow the steps in this guide, you will either cancel Make My CV successfully or have clear evidence for your bank or the Revenue Commissioners to recover your money. You have the law on your side. Act today, and you will reclaim your subscription spending by next month. Tocancel is here to support every step of your cancellation journey.