Cancel My Perfect CV: The Right Way

How to cancel My Perfect CV and stop automatic charges: your rights and step-by-step guide for ireland

What is My Perfect CV and when cancellation makes sense

My Perfect CV is an online resume and cover letter builder that helps job seekers create professionally formatted documents in hours. The platform offers a free tier with basic templates, alongside premium subscription plans that unlock unlimited CV exports, multiple file formats, and recruiter-focused language suggestions. Many people in Ireland use My Perfect CV to refresh their CV quickly or to test pre-written templates before customising them for their own job applications.

The service operates on automatic subscription billing, meaning your account renews on a set schedule unless you actively cancel. If you signed up for a 14-day trial or a premium plan and now want to stop paying, you're not alone. At Tocancel, we help thousands of Irish consumers navigate subscription cancellations like this one, and we know the methods that actually work.

Why people cancel My Perfect CV

You might want to cancel for several valid reasons. Perhaps you've finished your job search and no longer need the service. Maybe you didn't realise the trial would renew automatically, or you're unhappy with the template quality, the customer support, or simply the cost. Whatever your reason, Irish consumer law protects your right to cancel at any time. The important thing is to act decisively and keep evidence of your cancellation request.

Common reasons for cancellation

Job hunting complete, unwanted automatic renewal charges, unsatisfactory templates or features, or difficulty accessing customer support are the most frequent cancellation triggers we see. Acting within 14 days of signup gives you the strongest legal position under Irish consumer law.

Your consumer rights when cancelling in ireland

Irish law gives you concrete protections when you cancel a subscription service like My Perfect CV.

The consumer rights act 2022 and your 14-day withdrawal right

Under the Consumer Rights Act 2022, which implements EU consumer protection law in Ireland, you have a 14-day legal right to withdraw from a digital service subscription. This right begins on the day you sign up or the day the trial starts, whichever applies to you. Within those 14 days, you can cancel and request a full refund without giving any reason.

Your legal position: You can cancel within 14 days and receive a refund unless you have already downloaded and actively used the service features. If you've created multiple CVs and exported them as PDF or Word files during the trial, My Perfect CV may argue you've consumed the service and forfeited your refund right. This boundary is frequently disputed, so understanding it matters.

What happens after the 14-day window closes

After 14 days, your withdrawal right expires. You can still cancel your subscription at any time, but you lose the automatic right to a refund. My Perfect CV can then charge you for the subscription period you've already entered. The company must still honour the cancellation itself, but you will owe payment for days already used.

This is why Tocancel emphasises acting quickly. If you're uncertain about whether you want the service, cancel within 14 days and re-subscribe later if you change your mind. It costs nothing and preserves your legal position.

My Perfect CV subscription plans and pricing

Understanding what you're currently paying will help you calculate potential refunds and make an informed cancellation decision.

Pricing table for ireland users

The critical fact: the 14-day trial automatically converts to paid monthly billing unless you cancel before day 14 ends. This is where most surprise charges occur. At Tocancel, we recommend setting a phone reminder for day 10 of any free trial so you don't accidentally miss the cancellation window.

How to cancel My Perfect CV: step-by-step instructions

You have two reliable cancellation methods. Choose the one that suits you best, and follow the steps carefully to ensure your cancellation is recorded.

Method 1: cancel through your online account

This method leaves a digital trail and is the quickest route for most users.

1. Log into your My Perfect CV account at myperfectcv.co.uk
   • Use the email address you registered with
   • If you've forgotten your password, click "Forgot Password" and reset it
2. Navigate to your account settings or subscription menu
   • Look for a menu option labelled "Account", "Settings", "Billing", or "Subscription"
   • This location varies slightly depending on whether you access via desktop or mobile
3. Locate the "Cancel subscription" or "Manage subscription" button
   • Read any cancellation warnings carefully-they do not override your legal right to cancel
   • Do not be deterred by offers of discounts or warnings about losing access
4. Confirm your cancellation
   • My Perfect CV may ask you why you're leaving; this is optional feedback
   • You do not need to provide a reason
5. Receive and save your cancellation confirmation
   • Look for a confirmation message on screen or in your email inbox
   • Screenshot the confirmation or save the email-you may need this proof later

Method 2: contact customer service by phone or email

This method is ideal if you struggle to find the cancellation button online or if you want to speak to a person directly.

1. Phone: Call 0808 189 0676
   • Have your account email address and account number ready (if you have it)
   • Speak clearly and confirm the agent has understood your request to cancel
   • Ask the agent to email you a cancellation confirmation
2. Email: Write to [email protected]
   • Use the subject line: "Cancellation request for [your email address]"
   • Include your full name, email address, and account number (if available)
   • Write: "I request immediate cancellation of my My Perfect CV subscription effective today"
   • Do not apologise or over-explain; be direct and professional
3. Keep all correspondence
   • Save emails, note the date and time of phone calls, and record the name of any agent you speak to
   • This evidence protects you if My Perfect CV claims they never received your cancellation request
4. Expect a response within 3-5 business days
   • My Perfect CV should confirm your cancellation in writing
   • If you don't hear back, follow up immediately

Refunds and what you're entitled to claim

Your refund entitlement depends on when you cancel and how much of the service you've used.

Within 14 days of signup (strongest position)

If you cancel within 14 days, you can claim a full refund of all charges, provided you haven't downloaded or extensively used the CV export features. My Perfect CV may try to charge a small "administration fee" or claim you're not entitled to a refund because you used the service. Under Irish consumer law, you can use a digital service for inspection purposes within the 14-day window without losing your refund right. Simply downloading a CV or two to check the quality is legitimate inspection, not full consumption.

After the 14-day window (weaker position)

Once 14 days have passed, your statutory withdrawal right expires. You cannot demand a refund simply because you changed your mind. However, you can still cancel, and the company must refund any unused portion of a monthly or annual subscription, pro-rated from your cancellation date forward. If your annual payment runs until November and you cancel in July, you should receive a refund for the August-November period.

If My Perfect CV refuses to refund you

Contact the company in writing (email is sufficient) and cite the Consumer Rights Act 2022, Section 32. State clearly: "I am entitled to a refund under the 14-day withdrawal right" or "I request a pro-rata refund of unused subscription days." If My Perfect CV still refuses, escalate to the Revenue Commissioners' Office of the Ombudsman (which handles consumer complaints in Ireland) or your credit card provider. The Revenue Commissioners have authority to investigate unfair contract terms and enforce consumer law, and issuing a chargeback through your bank is a final lever if the company ignores your legal requests.

At Tocancel, we've seen companies reverse refusal decisions as soon as consumers mention the relevant law and the ombudsman. Knowing your rights gives you the confidence to push back.

After you cancel: what happens next

Cancellation doesn't immediately delete your account. Understanding what you keep and what you lose matters.

Your CV documents remain accessible (for now)

After you cancel, your saved CV and cover letter documents stay in your account. You can log in and view them, but you will no longer be able to download them as PDF or Word files, email them, or print them. This is why you should export and save any important documents immediately after cancellation, before you lose download access.

When to export your CVs

Do this before you hit cancel, or do it immediately after cancellation is confirmed. Log in, navigate to each CV, and download it as a PDF or .docx file. Save it to your computer or cloud storage (Google Drive, OneDrive, Dropbox). Once your subscription expires fully, export access disappears and you may not be able to retrieve your documents.

Check your billing statement

Within 3-5 business days of cancellation, log into your bank or credit card account and verify that no new charges appear. My Perfect CV should stop billing you immediately, but errors happen. If you see a charge after your cancellation date, contact your bank right away and request a chargeback, citing your cancellation confirmation as proof.

Common mistakes to avoid when cancelling

Cancelling a subscription is straightforward, but a few avoidable errors can cause delays or disputes. Let's walk you through them so you stay in control.

Mistake 1: assuming deletion equals cancellation

Do not delete the My Perfect CV app from your phone or clear your browser history and expect the subscription to cancel. Deletion does nothing. The company still has your payment details and will keep charging you. You must follow one of the cancellation methods above.

Mistake 2: missing the 14-day deadline

If you're on a trial, set a phone reminder immediately. The 14-day window is generous but goes quickly. After day 14, you lose your strongest legal right-the refund right. Mark day 10 in your calendar as a "cancel-by" date, not day 14.

Mistake 3: not keeping proof of cancellation

Screenshot your online cancellation confirmation, save the customer service email, or note the date and phone agent's name if you cancel by phone. If the company claims you never cancelled and charges you again, this proof is your evidence. Without it, you're in a weaker position when disputing the charge.

Mistake 4: cancelling by email and not following up

Email is a valid cancellation method, but companies sometimes claim they "never received" it. Send your email, wait 5 business days, and if you don't get a confirmation, call 0808 189 0676 directly. This double-layer approach ensures the cancellation is recorded and acknowledged.

Mistake 5: paying a second renewal before cancelling

If your trial is ending today and you're still undecided, cancel now. You can always re-subscribe later if you change your mind. Once the trial renews to a paid subscription, you've entered a new billing cycle and your 14-day refund window resets. Better to cancel one day early than one day late.

How tocancel helps you cancel with confidence

Subscription cancellation often feels harder than it should. Companies make the cancel button small or hidden, customer service lines are hard to reach, and refund disputes drag on for weeks. At Tocancel, we've cut through this friction and helped thousands of consumers cancel services quickly and keep their money.

What makes tocancel different

We translate consumer law into plain language so you understand your rights without needing a lawyer. We provide verified contact details and working cancellation methods so you don't waste time searching. We help you draft clear cancellation emails and give you the evidence templates to keep disputes moving in your favour. Most importantly, we remind you that the law is on your side-you have rights, and you can exercise them confidently.

Your next step

If you're ready to cancel My Perfect CV, use the step-by-step method above and keep all proof of your cancellation request. If the company disputes your cancellation or refuses to refund you, return to this guide, cite the relevant law, and escalate to the Revenue Commissioners' Office of the Ombudsman. Tocancel has helped thousands of Irish consumers resolve subscription disputes by standing firm on their legal rights-and you can too.

Checklist: cancelling My Perfect CV

Use this checklist to ensure you've completed every step correctly and left no loose ends.

Final thoughts: take control of your subscriptions

Automatic renewal clauses are legal, but they only work if the company has made it genuinely easy for you to cancel. If you've struggled to find the cancellation button, reached a voicemail loop, or faced a refusal to refund you, you're not at fault-and the company has likely breached Irish consumer law. At Tocancel, we believe every consumer deserves clarity, speed, and respect when they choose to cancel. You signed up because the service was useful at that moment. If it no longer is, you have the absolute right to walk away without guilt or unnecessary cost.

Irish law protects you. The Consumer Rights Act 2022 is not a suggestion-it's a legal shield. Use the step-by-step cancellation method above, keep your proof, and stand firm on your rights. If My Perfect CV or any other company resists, escalate without hesitation. Tocancel has helped thousands of Irish consumers cancel subscriptions, reclaim refunds, and stop unwanted charges. You can do the same. Your right to cancel is non-negotiable, and Tocancel is here to make sure you exercise it confidently.

Contact details for escalation

If My Perfect CV refuses to honour your cancellation or refund request, escalate to the Revenue Commissioners' Office of the Ombudsman, 3100 Lake Drive, Citywest Business Campus, Dublin 24, D24 AE80. You can also file a complaint online at www.ombudsman.ie. Keep all correspondence and your cancellation confirmation to hand when you lodge your complaint.