Cancel Videoleap: The Right Way

How to cancel Videoleap and stop unwanted charges in ireland

Why you might want to cancel Videoleap

Videoleap is a mobile video editing app created by Lightricks Ltd. that offers both free and premium features for creating short-form social media content. The app uses a freemium model, meaning basic editing tools are free, but advanced effects, multi-layer editing, templates and stock assets unlock through paid subscriptions or one-off purchases. If you signed up for a paid plan and now realise you don't use the premium features, or you've found a better editing tool, cancelling your subscription is your right and it's simpler than you might think once you know the process.

Understanding videoleap's subscription pricing

Videoleap charges different amounts depending on which subscription tier you select. Monthly subscriptions typically cost between €9.99 and €11.49, while annual plans range from €79 to €83. The app processes payments through either the Apple App Store, Google Play Store, or occasionally through in-app systems. This matters because you can only cancel where you subscribed. At Tocancel, we've guided many users through this exact scenario, and the key is identifying which platform holds your payment details.

Common reasons for cancelling Videoleap

Users typically cancel Videoleap for three reasons: cost, underuse, or finding a better alternative. Some discover they were unexpectedly charged after a free trial ended. Others realise the premium features don't justify the monthly or annual expense. A few report performance issues, missing promised features, or simply moving to a competitor app. Whatever your reason, Irish and EU consumer law protects your decision to cancel.

Your consumer rights when cancelling Videoleap in ireland

Irish law gives you clear, enforceable rights when you cancel a digital subscription. Understanding these rights transforms the cancellation process from a frustrating experience into a confident, empowered action.

The consumer rights act 2015 and your 14-day cooling-off period

Ireland's Consumer Rights Act 2015 implements the EU Consumer Rights Directive and gives you the legal right to cancel a digital service within 14 calendar days from the day after you enter the contract, even if you've already used the service. This is your statutory cooling-off period and it applies to Videoleap subscriptions. Your legal position is strong here: the company cannot refuse a refund within this window simply because you used their service.

Once the 14-day period closes, you lose this automatic right. After 14 days, any refund depends on Videoleap's own refund policy or grounds for complaint (such as repeated charges without your consent). If you subscribed more than 14 days ago, you can still cancel the subscription to stop future charges, but a refund becomes a negotiation rather than an automatic entitlement.

Protection against unwanted auto-renewal charges

The EU's Distance Selling Directive requires companies to obtain your explicit consent before each renewal charge. If Videoleap auto-renewed your subscription without clear confirmation, you may have grounds for a refund even outside the 14-day window. In practice, this means if you cancelled the subscription but the company continued charging you, that breach of contract gives you leverage to demand a refund.

At Tocancel, we recommend keeping screenshots of every cancellation confirmation and payment receipt. These documents become crucial evidence if you need to escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer enforcement body.

What to do if Videoleap refuses your refund

If Videoleap ignores your refund request or claims you're ineligible, contact the Competition and Consumer Protection Commission (CCPC) in Ireland. The CCPC investigates unfair trading practices and can compel companies to refund consumers. You can also request a chargeback through your bank or payment provider (Apple, Google, credit card issuer). Most financial institutions will side with you if you provide evidence of cancellation. Document every step: your cancellation date, the refund request you submitted, and any responses from the company.

How to cancel Videoleap on iPhone and iPad

If you subscribed to Videoleap through Apple's App Store on an iOS device, you must cancel through your iPhone or iPad settings, not through the app itself. The Videoleap app has no in-app cancellation option, so cancelling anywhere except iOS settings will not work.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad
   • Look for the grey gear icon on your home screen
2. Tap on your Apple ID name at the top of the Settings menu
   • This is usually your email address or the name associated with your account
3. Select 'Subscriptions'
   • You will see a list of all active subscriptions linked to your Apple ID
4. Find Videoleap in the list and tap on it
   • If you see multiple subscriptions, make sure you select Videoleap, not another app
5. Tap 'Cancel Subscription'
   • Apple will show you confirmation of the cancellation date and when your access expires
6. Follow any on-screen prompts and confirm your cancellation
   • Apple may ask why you're cancelling (this feedback helps improve services, but is optional)
   • Tap 'Confirm' or 'Done' to finalise the cancellation

After you cancel, your Videoleap subscription will remain active until the end of your current billing period. For example, if you cancel on day 15 of a monthly subscription, you'll have access until the end of that month, then the subscription stops. Apple will send you a confirmation email within a few minutes. Your legal position is secure once you see this confirmation in your Settings.

How to cancel Videoleap on android

If you subscribed to Videoleap through Google Play Store on an Android device, you must cancel through the Google Play app or website. Like the iOS version, the Videoleap app itself does not offer an in-app cancellation option.

Step-by-step cancellation on android via the google play store app

1. Open the Google Play Store app on your Android phone or tablet
   • Look for the colourful Google Play icon on your home screen or app drawer
2. Tap your profile icon in the top right corner
   • This is usually a circle with your initial or profile picture
3. Select 'Manage your Google Play subscriptions'
   • You will see a list of all active subscriptions on your account
4. Find Videoleap and tap on it
   • Check that you have selected the correct app
5. Tap 'Cancel subscription'
   • Google Play will ask you to confirm and may offer you discounted renewal options
6. Follow the prompts and tap 'Cancel subscription' again to confirm
   • You can optionally provide feedback about why you are cancelling

Alternative: cancel via the google play website

If you prefer to use a computer, you can cancel your Videoleap subscription through the Google Play website. Visit play.google.com, sign in with your Google account, tap your profile icon, select 'Manage subscriptions', find Videoleap, and tap 'Cancel subscription'. The process is identical and produces the same result.

After you cancel on Android, your access to premium features continues until the end of your current billing period, then stops automatically. Google Play sends a confirmation email within a few minutes. Once you receive this email, your subscription is officially cancelled and future charges will not occur.

What happens after you cancel Videoleap

Cancelling Videoleap stops future charges, but does not immediately remove the app from your device or delete your account. Understanding what happens next helps you avoid confusion and protects you from accidental re-subscription.

Your access and the Videoleap app after cancellation

After you cancel, the Videoleap app remains installed on your phone and you can still open it. However, you will lose access to premium features at the end of your current billing period. If you subscribed monthly and cancel on day 10 of your cycle, you have access to premium tools until day 30, after which the app reverts to free features only. Your existing projects remain in the app, but you cannot use advanced editing features, stock assets or premium effects without paying again.

You can delete the Videoleap app whenever you wish by holding the app icon and selecting 'Remove' (iOS) or 'Uninstall' (Android). Deleting the app does not affect your subscription status or your ability to request a refund.

When to expect your refund

If you cancel within 14 days of subscribing and request a refund, Apple or Google processes most refunds within 5 to 10 business days, though the exact timeline depends on your payment method. If you paid by credit or debit card, the refund appears as a credit on your statement. If you paid via an Apple Gift Card or Google Play balance, the refund credits back to that balance immediately.

If more than 14 days have passed, Videoleap is not legally obligated to refund you. However, at Tocancel, we recommend submitting a refund request anyway with a clear explanation (for example, if you were charged after a free trial ended without consent, or if the company failed to honour its own refund promise). Keep your submission polite and factual, and include screenshots of your cancellation confirmation. If Videoleap refuses, you can escalate to the CCPC or request a chargeback through your bank.

Pricing and refund comparison

Understanding what you pay and what you might recover helps you make a strategic decision about whether to fight for a refund or accept the loss and move forward. The following table summarises the typical costs and your refund eligibility based on how long you've been subscribed.

Common mistakes when cancelling Videoleap

Many users struggle with Videoleap cancellation because they make predictable errors that delay the process or prevent refunds. You can avoid these traps by understanding where others have gone wrong.

Deleting the app instead of cancelling the subscription

The most common mistake is deleting the Videoleap app and assuming the subscription has stopped. It has not. Removing an app from your phone does not cancel its subscription on Apple or Google's systems. The subscription continues to renew and charge you every month or year until you formally cancel it through Settings (iOS) or the Play Store (Android). At Tocancel, we've seen users discover they were charged for months after deleting the app, with no way to recover the money after 14 days. Always cancel the subscription first, then delete the app if you wish.

Trying to cancel inside the Videoleap app itself

The Videoleap app has no in-app cancellation option. If you search the settings menu or help section inside the app for a cancellation button, you will not find one. This is intentional design by Lightricks Ltd. to make cancellation less obvious. You must leave the Videoleap app entirely and cancel through your device's settings or the app store. Attempting to cancel inside the app will waste your time.

Not keeping a record of your cancellation confirmation

Once you cancel, Apple or Google sends you a confirmation email within a few minutes. Some users ignore this email or delete it. If you later need to dispute a charge or request a chargeback, this email is your proof that you cancelled. At Tocancel, we recommend screenshotting your confirmation email and keeping it for at least two months after the final charge. This simple step protects you if you need to escalate a complaint to your bank or the CCPC.

Cancelling during a free trial and expecting immediate refund

If you cancel during a free trial period, you will not be charged. However, if the free trial ends and the subscription auto-renews to a paid plan before you cancel, you are charged for that new billing period. You can still request a refund within 14 days, but it is not automatic. Submit a refund request to Apple or Google explaining that you cancelled during the free trial and should not have been charged. Include your cancellation date and the unexpected charge date.

Escalation and chargeback options

If Videoleap refuses to acknowledge your cancellation or refund request, you have legal pathways to recover your money. At Tocancel, we support customers in understanding and using these options with confidence.

Requesting a chargeback through your bank

A chargeback is a reversal of a payment initiated by your bank, not by the merchant. If Videoleap charged you after you cancelled, or refused a refund you are legally entitled to, contact your bank or credit card company and explain the situation. Provide your cancellation confirmation email, the date you cancelled, and the date of the unwanted charge. Most banks will reverse the charge within 30 days and side with you if you provide clear documentation. Chargebacks are a consumer protection tool and using one will not harm your bank account or credit rating.

Complaining to the competition and consumer protection commission (CCPC)

The CCPC is Ireland's national consumer enforcement authority. You can file a complaint at ccpc.ie if Videoleap ignores your cancellation request, continues charging you, or refuses a refund you believe you are entitled to. The CCPC can investigate unfair trading practices and compel Lightricks Ltd. to refund you. Your complaint is free and does not require a lawyer. Include all documentation: screenshots of your subscription, proof of cancellation, dates of unexpected charges, and copies of any emails you sent to Videoleap. The CCPC typically responds within 30 days and can escalate cases that show a pattern of wrongdoing.

Should you cancel Videoleap

Deciding whether to cancel Videoleap depends on your usage, budget and satisfaction with the editing tools available. The following checklist helps you make an informed decision.

Reasons to cancel Videoleap

• You use the app less than once a week and find the monthly cost unjustified
• You have found a competing video editor (like Adobe Premiere Rush, CapCut, or InShot) that you prefer
• The subscription auto-renewed without clear notice or confirmation from you
• You signed up for a free trial and were charged without your explicit consent
• Premium features are not as advertised or do not work as expected
• You have exceeded the 14-day cancellation window but believe you have grounds for a refund (unwanted auto-renewal, lack of consent)

Reasons to keep Videoleap

• You create video content regularly and the premium effects and multi-layer editing save you time
• The monthly cost (€9.99-€11.49) is acceptable relative to your income and usage
• You have already invested time in learning the app's interface and building projects
• You need stock assets (music, footage, sound effects) included with the subscription
• The app is your primary video editor and you do not want to switch to a competitor

Summary and next steps

Cancelling Videoleap is a straightforward process once you know which platform holds your subscription. On iOS, you cancel through Apple Settings by tapping your Apple ID, then Subscriptions, finding Videoleap, and selecting 'Cancel Subscription'. On Android, you cancel through the Google Play Store app by tapping your profile icon, selecting 'Manage your Google Play subscriptions', finding Videoleap, and tapping 'Cancel subscription'.

Your legal position is strong under Irish and EU consumer law. Within 14 days of subscribing, you have an automatic right to cancel and receive a full refund, even if you have used the service. After 14 days, you can still cancel to stop future charges, but a refund requires negotiation or grounds for complaint (such as unwanted auto-renewal). If Videoleap refuses your refund request, contact the CCPC or request a chargeback through your bank.

Avoid common mistakes: do not delete the app thinking it cancels the subscription, do not try to cancel inside the app, and do not ignore your cancellation confirmation email. Keep your documentation for at least two months. If you need support navigating the cancellation process or understanding your consumer rights, Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. Visit tocancel.com to explore additional guides for other services and to understand your rights in any cancellation dispute.

Contact address for Videoleap cancellation support

Videoleap is operated by Lightricks Ltd., an Israeli software company. If you need to submit a complaint or contact the company directly, you can reach Lightricks through their support channels within the Videoleap app (Help > Contact Us) or visit their website for additional contact details. For escalations, contact the Competition and Consumer Protection Commission at ccpc.ie or by post at New Era Business Park, Old Kilmainham, Dublin 8, Ireland.