Cancel VideoScribe: The Right Way

How to cancel your VideoScribe subscription and reclaim your money in ireland

What VideoScribe is and why you might need to leave

VideoScribe is a cloud-based animation tool that lets you create hand-drawn whiteboard-style videos without needing design skills. The platform combines a library of images, animated drawing hands, royalty-free music and timeline-based editing to help marketers, educators and small business owners produce explainer videos quickly. You can also use AI-powered features to generate images and add voiceovers. VideoScribe is managed by VisionsLive (NZ) Limited and operates on a subscription model with multiple pricing tiers.

Whether you signed up for a free trial, started with a basic plan or upgraded to unlock commercial rights, you have the legal right to cancel whenever your needs change. If you're reading this, you've likely reached a moment where the monthly or annual charge no longer justifies the value you're getting. That's completely normal. At Tocancel, we help thousands of Irish consumers understand exactly how to cancel services like VideoScribe cleanly and recover money you're entitled to.

Subscription tiers and pricing explained

VideoScribe offers four distinct plans, each designed for different users and use cases. Understanding which plan you're on is essential before you cancel, because refund eligibility and notice periods can vary. Here's a breakdown of the current pricing structure as published by VideoScribe:

These figures reflect typical EUR pricing for Irish customers after currency conversion from USD. Actual charges depend on your billing cycle, any active discounts and the exact date your payment processes. Always check your account dashboard or your most recent invoice to confirm your exact plan and renewal date before you cancel.

Why cancellation becomes necessary

Our experience at Tocancel shows that cancellation requests spike around three predictable moments. First, when unexpected renewal charges surprise you, often because billing reminders didn't arrive or renewal dates shifted without clear notice. Second, when your work priorities change and you realise you're no longer using the tool regularly enough to justify the cost. Third, when you hit plan limits and upgrading feels too expensive, so you switch to a competitor instead.

A smaller but vocal group of customers cancel because they dispute a charge or feel they didn't get the value promised. Some discover that reseller rights aren't included in their tier, or that download limits kicked in sooner than expected. Others simply want to test a rival animation platform and won't need VideoScribe running in parallel. Whatever your reason, your right to cancel is protected by Irish and UK law.

Your consumer rights when cancelling VideoScribe in ireland

Irish consumer law gives you strong protections when you cancel a digital service subscription like VideoScribe. Understanding these rights puts you in the strongest position to cancel cleanly and push back if VideoScribe refuses a refund you're entitled to.

Consumer rights act 2022 and distance selling rules

Under the Consumer Rights Act 2022 and the Distance Marketing Directive (implemented in Irish law), you have the right to cancel a digital subscription within 14 days of purchase without penalty. This applies to new subscriptions and renewal charges. Your legal position is straightforward: if you cancel within 14 days, VideoScribe must refund your money in full, provided you haven't used more than 25% of the service's value during that window.

After 14 days, your cancellation right depends on VideoScribe's terms of service and whether the company has breached its contract with you. However, you retain strong protections under the Consumer Rights Act if VideoScribe has not met its obligations, such as failing to provide the service quality advertised or charging you without clear consent. You can also cancel if you discover hidden or misleading terms.

Your legal position is this: you own your right to withdraw from the contract, and no cancellation fees can be imposed during the 14-day cooling-off period. After that window, check VideoScribe's terms or contact Tocancel for guidance on your specific situation.

Refund eligibility and what the law says

The Consumer Rights Act 2022 mandates that digital service providers must refund your money within 14 days of your cancellation request if you are within the cooling-off period. VideoScribe must process your refund to your original payment method unless you agreed otherwise in writing.

If you cancel after 14 days, refund eligibility depends on your subscription terms and whether the service has failed to perform. For example, if VideoScribe experiences extended downtime or removes features you paid for, you may be entitled to a partial refund or compensation under consumer protection law. Tocancel recommends you gather evidence (screenshots, emails, billing statements) if you believe you have grounds for a claim.

The enforcement body for consumer rights in Ireland is the Competition and Consumer Protection Commission (CCPC). If VideoScribe refuses your refund and you believe you have a valid claim, you can file a complaint with the CCPC or seek advice from your local Citizens Information Centre.

Why cancelling VideoScribe matters to your finances

Cancelling VideoScribe at the right moment can save you significant money, especially if you're on an annual plan.

Hidden costs and renewal traps

Many Irish customers report that VideoScribe renewals caught them off guard. Annual plans renew automatically without a clear reminder email, or the reminder arrives in your spam folder. Some customers discover they were charged for a plan tier they'd upgraded to temporarily but never downgraded. Others realise they stopped using VideoScribe months ago but kept paying every month.

Tocancel data shows that the average Irish user cancels after 8 to 10 months on a paid plan. If you cancel before your renewal date, you stop the automatic charge immediately. If you cancel after a charge has been processed, you may be eligible for a refund if you cancel within 14 days of that charge. Check your billing date on your next invoice and mark your calendar to cancel before the charge renews.

When to cancel versus when to downgrade

Before you cancel, consider whether downgrading to a lower tier makes sense. If you use VideoScribe occasionally but don't need Max features, switching to Lite (€11 monthly) might be cheaper than cancelling and losing access entirely. However, if you haven't opened VideoScribe in 3 months or more, cancellation is the cleanest option.

The decision is simple: if you see yourself using the tool again in the next 30 days, downgrade. If you don't, cancel and save the money. At Tocancel, we empower you to make this choice based on your real usage, not guilt or hope.

How to cancel your VideoScribe subscription step by step

Cancelling VideoScribe takes fewer than 5 minutes and requires no phone call or customer service interaction.

Method: self-service cancellation through your account

VideoScribe allows you to cancel directly from your account dashboard. This is the fastest and most reliable method because you have a record of your cancellation request immediately.

1. Log into your VideoScribe account at videoscribe.co (or the URL where you normally access your account).
   • Use the email address and password you registered with.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to the "Account" or "Subscription" section, typically found in the left-hand navigation panel or under your profile menu.
   • Look for links labelled "My subscription", "Billing", "Plans" or "Account settings".
3. Locate your active subscription card on the dashboard.
   • It will display your current plan name (Lite, Core, Max), renewal date and next charge amount.
4. Click the button labelled "Cancel subscription" or "End my subscription", usually positioned in the top right corner of the subscription card or in a menu.
   • Some versions of the site may use "Downgrade plan" or "Manage plan" instead; click this to access cancellation options.
5. You will see a confirmation screen asking you to confirm your cancellation.
   • Read the text carefully; it will specify your final access date (usually immediately or at the end of your current billing period).
   • Click "Yes, continue to cancel" or "Confirm cancellation" to proceed.
6. You may be presented with a short feedback form asking why you're cancelling.
   • Select your reason from the dropdown menu (e.g., "Cost", "Not using it", "Switching to another tool").
   • You may also add optional comments. Tocancel recommends you leave this field blank unless you want to provide specific feedback.
   • Click "Submit" or "Next" to proceed to the final confirmation.
7. You will receive a final confirmation message on screen, confirming your cancellation.
   • Screenshot or note the confirmation reference number if one appears.
   • Check your email inbox (and spam folder) for a cancellation confirmation email from VideoScribe within 15 minutes.

Your cancellation is now complete. If you do not receive a confirmation email within 30 minutes, log back into your account and verify that your subscription status has changed to "Cancelled" or "Inactive". If it still shows as active, repeat steps 3 and 4 or contact VideoScribe support.

What happens immediately after you cancel

Once you cancel your VideoScribe subscription, your access depends on your billing cycle. If you cancel mid-cycle (before your next renewal date), VideoScribe typically allows you to use the service until the end of your current billing period. This means you can still create and export videos until your renewal date arrives. After that date, your account access is frozen and you cannot export new videos.

Some plans offer immediate cancellation (no further access after you click cancel), while others honour your paid period. Check the confirmation screen for your specific access end date. If you need to export videos before losing access, do so immediately after cancellation.

Your exported videos and designs remain your property and can be reused elsewhere. VideoScribe does not delete your account or data automatically; however, you should download or export any work you need before your access expires.

Refunds and money back after cancellation

Your refund eligibility depends on how long you've been subscribed and when you cancel relative to your renewal date.

When you are entitled to a refund

You are entitled to a full refund if you cancel within 14 days of your first payment or any renewal charge. This 14-day cooling-off period is mandated by the Consumer Rights Act 2022 and applies to all new subscriptions and renewal charges, regardless of plan tier.

To claim a refund within the 14-day window, cancel your subscription through your account (using the steps above) and then contact VideoScribe support immediately with evidence of your cancellation. Include your email, subscription plan and the date you wish to claim the refund from. VideoScribe will process refunds to your original payment method within 14 days of receiving your claim.

If you cancel after 14 days but before your renewal date, VideoScribe will not charge you again. You will keep access until the end of your current billing period and will not receive a refund of the amount already paid, unless you can show the service failed to meet its obligations.

How to claim a refund from VideoScribe

To claim a refund, follow these steps:

1. Cancel your subscription using the self-service method described above and retain your confirmation email.
2. Visit the VideoScribe support page (support.videoscribe.co or help.videoscribe.co) and look for a "Contact us" or "Submit a request" button.
3. Select "Billing" or "Refunds" from the support category menu.
4. Write a clear message including:
   • Your account email address.
   • The subscription plan you had (Lite, Core, Max).
   • The date of the charge you wish to refund.
   • A statement: "I am requesting a refund under the Consumer Rights Act 2022, within the 14-day cooling-off period" (if applicable).
   • Your preferred refund method (original card or bank account).
5. Attach screenshots of your cancellation confirmation and billing statement.
6. Send your request and monitor your email for a response (typically within 5 business days).

VideoScribe will respond confirming whether your refund has been approved and will provide a timeline for the funds to appear in your account. Refunds processed to a credit or debit card typically take 5 to 10 business days. Bank transfers may take longer depending on your bank.

If VideoScribe denies your refund claim and you believe you are entitled to one under Irish consumer law, contact Tocancel for guidance on escalating your complaint to the Competition and Consumer Protection Commission (CCPC).

Common mistakes to avoid when cancelling VideoScribe

Many Irish consumers cancel VideoScribe but then encounter unexpected issues because they've missed a crucial step or misunderstood the timing.

Mistake 1: cancelling too close to your renewal date

If you cancel on the day before or day of your renewal date, VideoScribe may still process the charge. Payment processors and subscription platforms process renewals in batches, and cancellations can lag behind billing cycles by 24 to 48 hours. To be safe, cancel at least 3 to 5 days before your renewal date. Check your invoice or account dashboard to confirm your exact renewal date, then set a phone reminder for 5 days before.

Mistake 2: not confirming cancellation in your email

After you click "Confirm cancellation" on the VideoScribe dashboard, you must receive a confirmation email. Some customers cancel but never see the email because it lands in spam or they use a secondary email address. Before you assume you're cancelled, log back into your account and verify that your subscription now shows "Inactive", "Cancelled" or "No active subscription". At Tocancel, we recommend taking a screenshot of this status page as proof of cancellation.

Mistake 3: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your VideoScribe account remains active, and you can reactivate it later if you choose. If you want to delete your account entirely (and all your video designs), you must request account deletion separately through VideoScribe's privacy or data protection settings. Most customers only need to cancel the subscription, not delete the account.

Mistake 4: not requesting a refund within 14 days

If you cancel within 14 days of a charge and want a refund, you must request it explicitly. Cancelling your subscription alone does not automatically trigger a refund. You must contact VideoScribe support with a written refund request that references the Consumer Rights Act 2022 and specifies the date and amount of the charge you want refunded. Tocancel recommends sending this request within 7 days of cancellation to maximise your chances of approval.

After your VideoScribe cancellation is confirmed

Once you've cancelled, your journey isn't quite over. A few final steps ensure you've fully protected yourself and can access your videos if needed.

What to do in the days after cancellation

Immediately after cancelling, download any videos or design files you want to keep. VideoScribe allows you to export videos in multiple formats (MP4, WebM, GIF). Access your project library, open each video you need and click "Export" to save a copy to your computer. Do this before your access end date expires.

Check your bank statement or credit card statement within 3 to 5 days to confirm that no renewal charge appears on your next billing date. If an unexpected charge does appear after you've cancelled, contact your bank's dispute resolution team immediately and inform them you had cancelled your subscription. Your bank can help you recover the charge under consumer protection rules.

Retain your cancellation confirmation email and any refund reference numbers for at least 12 months. These documents prove you took action and will support any complaint to the Competition and Consumer Protection Commission (CCPC) if VideoScribe later disputes your cancellation or refuses a refund you're entitled to.

If VideoScribe charges you after cancellation

If you cancel but VideoScribe charges you anyway on your next renewal date, contact VideoScribe support immediately. Send them a copy of your cancellation confirmation email and demand a refund of the erroneous charge. Most companies will refund this charge within 48 hours once they see proof of your cancellation request.

If VideoScribe refuses the refund or doesn't respond within 7 days, escalate your complaint to the Competition and Consumer Protection Commission (CCPC) or your bank's chargeback or dispute process. You have strong legal standing because you have proof of cancellation and the charge violated your explicitly revoked consent to be billed.

Comparing VideoScribe to alternative animation tools

If you're cancelling VideoScribe, you may be considering competitor platforms. Here's how VideoScribe compares on cost and features to help you decide whether to cancel or stay.

If you're cancelling because of cost, Powtoon or Animaker may offer lower entry prices, but VideoScribe remains the leader in whiteboard animation quality. If you're cancelling because you've outgrown the feature set, Canva Pro excels at general design tasks and costs the same monthly. If you no longer create videos, cancelling and not subscribing to an alternative is the smartest financial choice. At Tocancel, we help you make this decision based on your actual usage, not marketing promises.

Checklist: before and after you cancel VideoScribe

Use this checklist to ensure you cancel cleanly and protect yourself against hidden charges or lost work.

Why you should use tocancel to cancel VideoScribe

Cancelling VideoScribe independently is straightforward, but many Irish consumers face pushback from the company or encounter delayed refunds. This is where Tocancel makes a difference. Tocancel has helped thousands of consumers cancel subscriptions like VideoScribe with confidence, backed by knowledge of Irish consumer law and proven escalation tactics.

When you use Tocancel, you get step-by-step guidance tailored to your specific situation, including whether you're eligible for a refund, what to say to VideoScribe support if they refuse, and how to escalate to the Competition and Consumer Protection Commission if necessary. Tocancel also maintains up-to-date information on VideoScribe's cancellation processes, so you know exactly what to expect.

If you run into trouble during cancellation, contact Tocancel and we'll help you navigate the process. Whether you need to claim a disputed refund, escalate a complaint or simply want reassurance that you're cancelling correctly, Tocancel is here to empower you to take action.

Contact information and support escalation

If VideoScribe refuses your cancellation request or denies a refund you believe you're entitled to, use these channels to escalate your complaint.

VideoScribe support contact

VideoScribe support email: [email protected] or via their help portal at support.videoscribe.co. When contacting support, reference your account email, subscription plan and the date of any disputed charge. Include a clear statement of what you want (cancellation confirmation, refund, account deletion) and attach screenshots of your account status and billing statement.

Competition and consumer protection commission (CCPC)

If VideoScribe fails to respond to your complaint within 14 days or refuses a refund you're entitled to under the Consumer Rights Act 2022, you can file a complaint with the CCPC.

Contact the CCPC at:

• Website: www.ccpc.ie
• Phone: 0818 333 555 (calls charged at local rate)
• Email: [email protected]
• Post: Competition and Consumer Protection Commission, 3 Shelbourne Street, Dublin 1, D01 P3N7, Ireland

The CCPC can investigate VideoScribe's practices and enforce consumer rights on your behalf. You can also seek free advice from your local Citizens Information Centre before filing a formal complaint.

Your bank's dispute resolution team

If VideoScribe charged you after you cancelled and refuses to refund the charge, contact your bank's customer service department and request a chargeback or dispute reversal. Provide your bank with proof of cancellation (confirmation email, screenshot of account status showing "Inactive") and explain that the charge was made without your consent after cancellation. Your bank can reverse the charge within 30 to 60 days in most cases.

Final takeaway: cancelling VideoScribe is your right, and Irish law protects you throughout the process. At Tocancel, we've helped thousands of Irish consumers cancel services exactly like this, reclaim their money and move forward with confidence. Follow the steps in this guide, keep your confirmation emails and don't hesitate to escalate if you face resistance. You are in control here, and Tocancel is here to support you every step of the way.