Cancel Videoscribe: Step-by-Step Guide

How to cancel Videoscribe and stop auto-renewal in canada

What is Videoscribe and why you might want to cancel

Videoscribe is a whiteboard-style animation platform created by Sparkol that lets you produce hand-drawn animated videos for marketing, training and educational purposes. The tool provides a library of pre-built images, text options and templates to accelerate your video creation workflow, available as both desktop software and a cloud-based subscription service.

In Canada, you pay an annual subscription billed in Canadian dollars (converted from USD pricing). The service renews automatically each year unless you actively cancel, which surprises many subscribers when their payment method charges again. If you've stopped using Videoscribe, found a cheaper alternative, or simply want to redirect that annual budget elsewhere, Tocancel is here to walk you through the cancellation process step by step.

Who should cancel Videoscribe

You should consider cancelling if you no longer create animated videos regularly, if the tool feels too complex for your workflow, or if you've switched to competing platforms like Animaker, Powtoon or Toonly. Annual subscriptions in Canada run approximately C$238 to C$244 per year, so cancelling frees up that budget if you're not actively using the software.

Why cancellation can be tricky

Videoscribe's parent company, Sparkol Limited, does not always display a straightforward "cancel" button in every account dashboard. Depending on whether you subscribed directly through their website, via the Apple App Store, Google Play, or through a reseller, your cancellation method changes entirely. Many Canadian users discover too late that they cannot cancel online and must contact support or send formal written notice. Tocancel helps you navigate these different pathways so you do not miss a deadline or renewal date.

Videoscribe pricing and subscription plans in canada

Understanding what you pay helps you decide whether cancellation makes financial sense for your needs.

Your consumer rights under canadian law

Canada's consumer protection framework gives you real leverage when cancelling, even if Videoscribe makes the process deliberately difficult.

What canadian consumer law protects you

Most provinces in Canada (including Ontario, British Columbia and Alberta) have consumer protection statutes that require clear disclosure of renewal terms, automatic billing consent and an easy cancellation mechanism. The Competition Act protects you from misleading advertising about subscription terms and hidden charges. If Sparkol buries the cancellation option or charges you after you have requested cancellation, you have grounds to dispute the charge with your bank or credit card provider.

Additionally, many provinces recognize a cooling-off period (typically 14 days) during which you can cancel a distance contract without penalty. If you subscribed online and are within this window, you may have an unconditional right to cancel and receive a full refund. Check your local provincial rules at your provincial consumer protection office or through Tocancel's resource library.

When to escalate to regulators

If Videoscribe refuses to cancel your account or continues to charge you after you have submitted a cancellation request, escalate your complaint to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, file a complaint with the Office of the Superintendent of Real Estate and Consumer Protection. Your legal position is strong if you have followed Videoscribe's stated cancellation procedure and the company has continued to bill you.

If the company does not respond within 30 days or denies your refund unfairly, you can also dispute the charge directly with your credit card issuer or bank. Most financial institutions in Canada will reverse unauthorized charges within 90 days of the original transaction.

How to cancel Videoscribe on the web

If you subscribed directly through Videoscribe's website, follow these steps to cancel your account.

1. Visit the official Videoscribe website and log in with your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the recovery email to reset it.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu labeled "Account", "Billing", "Subscription" or "Manage Plan".
3. Find the cancellation or "Manage Subscription" option.
   • If you cannot find a cancel button, scroll to the bottom of the page or search for "cancel" in your browser.
   • Some accounts require you to contact support directly if no online cancel option appears.
4. Click "Cancel Subscription" and follow the prompts.
   • Videoscribe may ask why you are cancelling or offer a discount to stay subscribed. Proceed only if you are certain you want to cancel.
5. Confirm the cancellation and note the date you cancelled.
   • Screenshot or print the confirmation page as proof of your cancellation request.
6. Verify that no renewal charge appears on your next billing cycle.
   • If a charge appears after your cancellation date, contact Videoscribe support immediately with your cancellation confirmation and request a refund.

Completing these steps removes your subscription and stops future auto-renewal charges from processing on your payment method.

How to cancel Videoscribe on the apple app store

If you subscribed through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's subscription settings, not through the Videoscribe app itself.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap "Settings" at the bottom of your home screen.
   • On Mac, click the Apple menu and select "System Settings".
2. Scroll to find "Subscriptions" or tap your Apple ID at the top.
   • On iPhone or iPad, select "Subscriptions" directly from Settings.
   • On Mac, select "Media & Purchases" or "Subscriptions" from the sidebar.
3. Locate Videoscribe in your active subscriptions list.
   • Look for Videoscribe by Sparkol or a similar name.
4. Tap Videoscribe and select "Cancel Subscription".
   • Apple will ask you to confirm; tap "Confirm Cancellation".
5. Take a screenshot of the cancellation confirmation screen for your records.
   • Apple will show your final billing date and confirm the subscription has ended.
6. Verify that no charge appears after your final billing date.
   • Monitor your Apple ID billing history in Settings to confirm the cancellation took effect.

Cancelling through Apple Settings ensures Videoscribe cannot renew without your permission, even if your app settings change.

How to cancel Videoscribe on google play

If you subscribed through Google Play on an Android device, cancel your subscription directly in the Google Play Store app or website.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • On the app, tap the profile icon in the top right corner.
   • On the website, click your profile icon and select "Payments and subscriptions".
2. Select "Manage subscriptions" or "Subscriptions".
   • You will see a list of all active subscriptions tied to your Google account.
3. Find and tap Videoscribe in the list.
   • If you have multiple subscriptions, scroll to locate Videoscribe.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will offer a reason selector; you can skip this or provide feedback.
5. Confirm the cancellation when prompted.
   • Google will display your final billing date and confirm the cancellation is complete.
6. Screenshot the confirmation for your records and check your Google Account for the cancellation receipt.
   • Monitor your Google Play billing history to confirm no renewal charge occurs.

Cancelling through Google Play prevents automatic renewal and keeps your subscription from reactivating unless you manually restart it.

How to cancel Videoscribe by contacting support

If you cannot locate a cancellation option online or subscribed through a third-party reseller, contact Videoscribe support directly to request cancellation.

1. Visit the Videoscribe support page or help center and locate the contact form.
   • Search for "contact us" or "support" on the Videoscribe website.
   • Look for email, chat or ticket submission options.
2. Open a support ticket or send an email clearly stating your intent to cancel.
   • Use the subject line: "Cancellation Request for Videoscribe Subscription".
   • Include your full name, email address, account email and current subscription plan.
3. Provide a clear cancellation statement in your message.
   • Write: "I request immediate cancellation of my Videoscribe subscription effective today. Please confirm receipt of this request and provide a cancellation confirmation number."
4. Send the support request and note the date and time you submitted it.
   • Keep a copy of your message for your records.
5. Wait for a response from Videoscribe support within 5 to 7 business days.
   • If you do not receive a response, follow up with a second email referencing your original request date.
6. Obtain and save the cancellation confirmation email that includes a confirmation number or reference ID.
   • Use this confirmation if you need to dispute a future charge with your bank.

Submitting a formal support request creates a documented trail of your cancellation request, which protects you if disputes arise later.

How to cancel Videoscribe by postal letter

If Videoscribe does not respond to email or online cancellation requests within 14 days, send a formal cancellation notice by tracked postal mail. This method is particularly effective under Canadian consumer protection law because it creates legally binding proof of your cancellation request.

1. Gather Videoscribe's physical mailing address.
   • Search the Videoscribe website or your account statements for their registered office address.
   • If the address is not publicly listed, contact support and ask for the proper address for cancellation notices.
2. Prepare a formal cancellation letter that includes the following information:
   • Your full name and the email address associated with your account.
   • Your account number or subscription ID (if available).
   • The date you are submitting the cancellation request.
   • A clear statement: "I hereby cancel my Videoscribe subscription effective immediately. Please cease all future billing and confirm this cancellation in writing within 10 business days."
   • Your current payment method (last four digits of credit card or bank account, if you wish to reference it).
   • A request for written confirmation of the cancellation date.
3. Print and sign the letter, keeping a photocopy for your records.
   • Do not send this letter by regular mail; use a tracked or registered service.
4. Send the letter via Canada Post Registered Mail (or equivalent tracked service) to Videoscribe's address.
   • Request a signature upon delivery so you have proof the company received your notice.
   • Keep the receipt and tracking number as evidence.
5. Monitor your payment method for any charges after your cancellation date.
   • If a charge appears within 30 days of the company receiving your letter, you have strong grounds for a refund claim.

A tracked letter to Sparkol Limited's registered office satisfies Canadian consumer protection requirements and creates ironclad proof of your cancellation attempt.

What to do after you cancel Videoscribe

Cancellation does not end when you click the button or send the letter. Protect yourself by verifying that your subscription has truly stopped and your data is secure.

Verify your cancellation took effect

Monitor your billing statement and email for the next 30 to 60 days to confirm Videoscribe does not charge you again. Log into your bank or credit card account and search for Videoscribe or Sparkol charges. If a charge appears after your cancellation date, contact your financial institution immediately and dispute the charge as unauthorized. Most Canadian banks and credit card companies will reverse unauthorized subscription charges within 30 to 90 days if you provide your cancellation confirmation and the disputed transaction receipt.

Request a refund if charged after cancellation

If Videoscribe continues to charge you after your cancellation date, you have the right to demand a refund under Canadian consumer protection law. Contact Videoscribe support with your cancellation confirmation and request a full refund for any charges that occurred after your cancellation request. If the company refuses, dispute the charge with your bank or credit card issuer and include your cancellation confirmation as supporting evidence. Tocancel's resources explain how to file a chargeback complaint if the company does not respond within 14 days.

Uninstall the Videoscribe app

Remove the Videoscribe app from your device to prevent accidental reactivation or re-subscription. On iPhone or iPad, press and hold the app icon, select "Remove App" and confirm. On Android, open Google Play Store, navigate to "My apps and games", find Videoscribe, tap the three dots and select "Uninstall". On your computer, delete the Videoscribe desktop application from your Programs folder (Windows) or Applications folder (Mac).

Common cancellation mistakes to avoid

Many Canadian users encounter unexpected charges because they made a simple mistake during cancellation. You can avoid these pitfalls by staying alert and following a clear process.

Mistake 1: cancelling in the wrong place

The most common error is trying to cancel through the Videoscribe app instead of through your account settings or the platform where you originally subscribed. If you subscribed through Apple App Store or Google Play, cancelling within the Videoscribe app does nothing; you must use Apple Settings or Google Play settings to cancel. If you subscribed directly through the Videoscribe website, do not assume the app will let you cancel. Always cancel where you subscribed.

Mistake 2: confusing "pause" with "cancel"

Videoscribe may offer a "pause subscription" option that delays renewal for a few months but does not permanently cancel. Pausing your subscription will resume and charge you after the pause period ends unless you cancel again. If you want to end your subscription permanently, select "cancel" or "end subscription" explicitly, not "pause" or "freeze".

Mistake 3: not documenting your cancellation

If you do not save your cancellation confirmation, confirmation number or screenshot, you have no proof you cancelled if a dispute arises. Always take a screenshot or print your cancellation confirmation page. Note the date and time you cancelled. If you cancelled by email or support ticket, reply to the confirmation and ask for a reference number. This documentation protects you if Tocancel or your bank needs proof of your cancellation request.

Mistake 4: assuming cancellation stops immediately

Even after you cancel, your subscription may remain active until the end of your current billing period. For example, if your annual subscription renews on December 15 and you cancel on December 1, you may still have access until December 15. This is normal, but you should not be charged again after that date. If you are charged after your billing period ends, contact Videoscribe and request a refund immediately.

Refund eligibility and how to claim a refund

Your right to a refund depends on when you request cancellation and your province's consumer protection rules.

Cooling-off period refunds

If you subscribed to Videoscribe within the last 14 days, most Canadian provinces allow you to cancel and request a full refund within the cooling-off period for distance contracts. This applies to online subscriptions. Contact Videoscribe support or Tocancel and request a refund citing the cooling-off period in your province. Provide your order confirmation or receipt and your cancellation request date. Videoscribe must process your refund within 30 days of receiving your request.

Unauthorized billing refunds

If you cancelled but Videoscribe continued to charge your payment method after your cancellation date, those charges are unauthorized under Canadian law. Contact your bank or credit card issuer and request a chargeback. Provide your cancellation confirmation and the disputed transaction details. Your financial institution will investigate and typically reverse the charge within 30 to 90 days. Tocancel's guides walk you through the chargeback process step by step.

Refunds for technical issues

If you could not access your Videoscribe account due to a technical problem (forgotten password, locked account, app crash) and could not cancel online, you may qualify for a goodwill refund. Contact support and explain the technical barrier you faced. Request a prorated refund for the unused portion of your subscription. While companies are not legally required to grant goodwill refunds, many do if you provide a clear explanation and supporting evidence.

Comparison of cancellation methods

Choose the fastest and most secure cancellation method based on where you subscribed and how much urgency you have.

Common questions about cancelling Videoscribe

Will i lose access to my videos after i cancel?

Yes. Once your subscription ends, you lose access to edit and download videos within Videoscribe. However, you should export and download any finished videos before your cancellation takes effect. Many users save their projects in Videoscribe's native format and export high-resolution video files before cancelling to preserve their work.

Can i cancel only part of my subscription or downgrade to a lower plan?

Videoscribe does not offer mid-cycle downgrades or partial cancellations. You either remain on your current plan or cancel entirely. If you want to reduce your spending, contact support and ask whether they offer a discounted plan or a payment pause. Some companies will negotiate if you mention you are considering cancellation.

How long does the refund take after i cancel?

If you qualify for a refund (cooling-off period or unauthorized charges), the process typically takes 14 to 30 days after Videoscribe receives your request. However, your bank may take an additional 5 to 10 business days to post the refund to your account. Monitor your bank statement and contact Tocancel or your financial institution if the refund does not appear within 45 days of your cancellation request.

What if Videoscribe charges me again after i cancel?

Contact your bank or credit card issuer immediately and dispute the charge as unauthorized. Provide your cancellation confirmation, confirmation number (if you have one), and the transaction receipt. Your bank will investigate and typically reverse the charge within 30 to 90 days. You can also file a formal complaint with your provincial consumer protection authority if the company does not respond to your refund request within 14 days.

Key takeaways and next steps

Cancelling Videoscribe is straightforward when you know where you subscribed and which method to use. If you subscribed on the web, cancel online through your account dashboard and take a screenshot. If you subscribed through Apple or Google, cancel in your device settings. If you cannot find a cancel button or do not receive a response, send a formal support email or tracked postal letter. Always document your cancellation with screenshots or confirmation numbers. Monitor your payment method for 30 to 60 days to confirm no renewal charge occurs. If Videoscribe charges you after you cancel, dispute the charge with your bank immediately and cite your cancellation confirmation as proof.

Your consumer rights under Canadian law protect you even if Videoscribe makes cancellation difficult. Provincial consumer protection statutes require clear disclosure and easy cancellation mechanisms. If the company refuses to honour your cancellation or continues to charge you, escalate your complaint to your provincial consumer protection authority. Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions, recover unauthorized charges and understand their rights. Visit Tocancel today to access step-by-step cancellation guides for over 1,000 services, sample cancellation letters and refund templates, and direct links to provincial consumer protection offices.

Contact information

If you need to send a formal cancellation notice by postal mail, direct your letter to Sparkol Limited's registered office. Use Canada Post Registered Mail with signature confirmation to ensure delivery. Keep your tracking receipt and a photocopy of your letter as proof. Tocancel's resource section includes a template cancellation letter you can customize and send immediately.