Cancel Videoscribe: Step-by-Step Guide

How to cancel Videoscribe before auto-renewal charges you in philippine pesos

What Videoscribe is and why you need to act now

Videoscribe is a cloud-based whiteboard animation tool that lets you create engaging videos for classes, marketing, training, and social media without expensive video editing skills or software. The service runs on a subscription model with recurring monthly or annual billing, and it includes a 7-day free trial that automatically converts to a paid plan if you do not cancel before the trial ends. For Filipino users, this auto-renewal setup is critical to understand because many face unexpected charges in Philippine pesos when the trial period expires.

The company behind Videoscribe is Sparkol, a UK-based software firm. Customer support operates through the Sparkol team at [email protected]. Pricing is published in US dollars on the official website, so your final charge in Philippine pesos depends on your bank's exchange rate at the time of billing. This currency conversion can make your actual cost significantly higher than the listed price, which is why knowing your exact renewal date matters even more if you are in the Philippines.

Tocancel is here to walk you through your cancellation rights and the exact steps you need to take to stop unwanted charges and protect your account.

The two main subscription plans and what they cost

Videoscribe offers two tiered plans beyond the free trial. The Lite plan is the entry-level option, and the Core plan gives you more downloads and access to a larger asset library for professional projects.

The annual plans require a much larger upfront payment, so if you are testing Videoscribe for a single project or short-term need, monthly billing gives you more flexibility and control. The free trial is not unlimited and automatically converts to your chosen plan unless you cancel before day 7 expires.

Why filipino users need to watch billing dates carefully

The Philippines applies a 12 percent value-added tax on digital services, which may be added to your subscription cost depending on how Videoscribe applies local tax rules. Combined with currency conversion, your actual charge in pesos can be 15 to 20 percent higher than the sticker price shown on the website. Most Filipino users pay through a bank card or through Apple or Google if they subscribed via those app stores, but there is no verified indication that Videoscribe accepts GCash or Maya as direct checkout options.

This is why Tocancel strongly recommends saving your original payment receipt and noting your renewal date the moment you sign up. If you do not cancel before that date, you will be charged automatically, and Videoscribe does not offer refunds for unused time after cancellation. Your right to know your billing schedule is protected under consumer law, and you must take action before the charge is processed.

Your consumer rights under philippine law

As a Filipino consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to fair pricing, transparent billing, and easy cancellation of subscriptions. This section explains what you can do if Videoscribe refuses to cancel or charges you unfairly.

Your legal position and what it means in practice

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service without penalty, provided you do so before the automatic renewal date. The law requires Videoscribe to inform you clearly of your renewal date and billing amount in advance. If you are charged without your consent, or if Videoscribe does not honor your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI).

In practice, this means Videoscribe must respond to your cancellation request within a reasonable timeframe (typically 3 to 5 business days). If the company charges you after you cancel, you can demand a full refund and escalate to the DTI if the company refuses. You are not required to accept auto-renewal as a condition of the free trial, and you can change your mind at any time before the charge is processed.

What to do if Videoscribe refuses to cancel or refund

If Videoscribe does not honor your cancellation request or refuses to refund a charge you dispute, follow these steps to protect yourself. First, document all communication with Videoscribe by saving emails, screenshots, and any receipts. Second, submit a formal written complaint to the Department of Trade and Industry (DTI) via their online portal at www.dti.gov.ph or visit your nearest DTI regional office in your province. The DTI will investigate for free and can order Videoscribe to refund your money if the company violated consumer law.

Tocancel recommends keeping all evidence of your cancellation attempt and any charges you dispute. The DTI takes these complaints seriously and has the power to impose fines on companies that ignore consumer rights. Do not assume a charge is final if you cancelled in time; the burden is on Videoscribe to prove you authorized it.

When and why you should cancel Videoscribe

Cancelling Videoscribe makes sense if you have finished your project, no longer need whiteboard animations, or want to switch to a cheaper alternative. Here are the clearest signs it is time to take action.

Strong reasons to cancel right now

• You completed your video project and do not have another one planned in the near future
• You are on the free trial and have decided not to upgrade to a paid plan
• Monthly fees are stretching your budget and the features do not justify the cost in Philippine pesos
• You found a cheaper or more feature-rich animation tool that suits your needs better
• You only needed Videoscribe for a one-time project and do not create animations regularly
• The auto-renewal date is approaching and you forgot to cancel before the trial ended

If any of these apply to you, cancel immediately to avoid the next automatic charge. Do not wait for the renewal date to arrive; take action today to protect your account and your money.

Reasons to keep your Videoscribe subscription active

• You create whiteboard animations regularly as part of your job or business
• The Core plan's 30 downloads per month fit your workflow and you use most of them
• You value the 5 million plus asset library and do not want to rebuild a collection elsewhere
• Your team or organization relies on Videoscribe for training, marketing, or educational content
• The annual plan offers better value and you have a stable budget for the year ahead

If you keep your subscription, review your billing date every three months and make sure you still need the service. Tocancel recommends setting a calendar reminder 10 days before your renewal date so you can decide whether to keep or cancel before the charge hits your account.

How to cancel Videoscribe step by step

Cancellation is performed through the Videoscribe web interface, and you can complete it in fewer than 5 minutes from any device. Follow these steps exactly to ensure your cancellation is confirmed and no further charges occur.

Cancel your Videoscribe subscription online

1. Visit the Videoscribe login page at www.videoscribe.co and sign in with your email and password.
   • If you forget your password, click "Forgot your password?" and follow the reset link sent to your email.
2. Click on your profile icon or account menu, usually located in the top right corner of the screen.
   • Look for an option labeled "Account", "Settings", or "My profile".
3. Select "Billing" or "Subscriptions" from the menu that appears.
   • You will see your current plan, renewal date, and payment method displayed.
4. Find the button that says "Cancel subscription", "Manage plan", or "Change plan" near your current plan details.
   • Click this button to proceed to the cancellation screen.
5. Read the confirmation message that appears, which will tell you when your access ends.
   • Videoscribe will ask you why you are cancelling; select the reason that best matches your situation.
   • You may see a retention offer (a discount or extended trial); decline it if you want to cancel completely.
6. Click the final "Confirm cancellation" or "Cancel plan" button to complete the process.
   • Do not click back or reload the page during this step.
7. Look for a confirmation message on screen and check your email for a cancellation confirmation email from Videoscribe.
   • Save this email as proof of your cancellation request.

Your Videoscribe account will remain accessible until the end of your current billing period, and no further charges will occur after that date. If you do not receive a confirmation email within 24 hours, contact Videoscribe at [email protected] to verify your cancellation was processed.

What if the online method does not work

If you cannot find the cancellation button on the Videoscribe website or the option is not working, contact Videoscribe's Customer Success team directly by email. Send a message to [email protected] with the subject line "Request to cancel my Videoscribe subscription" and include your account email address, your current subscription plan, and your renewal date. The support team typically responds within 2 to 3 business days, but during peak periods may take up to 5 days.

In your email, be clear and direct: "I request to cancel my Videoscribe subscription effective immediately. Please confirm cancellation in writing." Keep a copy of this email for your records. Tocancel recommends sending this email at least 7 days before your renewal date to allow time for processing, even though the law requires Videoscribe to cancel within a reasonable timeframe.

What happens after you cancel Videoscribe

Cancellation does not mean instant loss of access, so you can still use your account until the end of your current billing cycle. Here is what you need to know about the period after you submit your cancellation request.

Your access timeline after cancellation

Once you cancel, Videoscribe will allow you to use the account until the end of your current billing period. For example, if you cancel on the 10th of the month and your billing date is the 25th, you retain full access until the 24th, and no charge will be applied on the 25th. You can still download your videos during this grace period, so do not panic if your cancellation takes effect in a few days or weeks.

After your access ends, you will be logged out and will no longer be able to create or edit videos in Videoscribe. Any videos you created remain downloadable if you exported them before cancellation, but videos stored only in your Videoscribe project library may not be retrievable after your account closes. Therefore, download all your finished videos before your access period ends.

How to export and backup your videos before access ends

• Log in to your Videoscribe account as soon as you cancel.
• Go to each project you want to keep and click "Download" or "Export".
• Select the video quality and format (MP4 is the most compatible option).
• Wait for the download to complete; large videos may take 5 to 15 minutes.
• Save each downloaded video to your computer, cloud storage (Google Drive, OneDrive), or external hard drive.
• Verify that each file plays correctly before your access period ends.

Tocancel strongly recommends exporting all your videos within the first few days after cancellation, not at the last minute. This gives you a safety window in case a download fails and you need time to retry.

Refund options and what you are entitled to

Videoscribe does not offer refunds for unused time after cancellation, which means if you cancel on day 10 of a 30-day month, you will not receive a refund for the remaining 20 days. However, you may be entitled to a refund under specific circumstances, and Tocancel advises you to understand your rights.

When Videoscribe must refund your money

You are entitled to a full or partial refund under Philippine consumer law if Videoscribe charged you without your consent, if you cancelled in time but were charged anyway, or if the company fails to deliver the service you paid for. For example, if you cancelled on day 5 of your free trial and were charged on day 7, you can dispute that charge and demand a refund. If Videoscribe was down for more than 48 hours during your billing period and prevented you from using the service, you may be entitled to a pro-rata refund for that downtime.

To request a refund, send an email to [email protected] within 30 days of the charge you dispute. Include your invoice number, the date of the charge, your reason for the dispute, and a copy of your cancellation confirmation (if you cancelled). Videoscribe typically responds within 5 to 10 business days. If they refuse, escalate to the Department of Trade and Industry (DTI) as described in the consumer rights section above.

How to dispute a charge on your bank card or payment app

If Videoscribe ignores your refund request, you can dispute the charge directly with your bank or payment provider. Contact your bank's customer service line and explain that you cancelled your subscription but were charged anyway. Your bank will issue a temporary credit to your account while it investigates, which typically takes 15 to 30 days. Provide your bank with a copy of your cancellation confirmation email and the invoice from Videoscribe showing the disputed charge.

This approach works even if you subscribed through Apple or Google and paid via those platforms; your bank can still dispute the transaction, and Apple or Google will have to refund the charge if the dispute is upheld. Tocancel advises using this method if Videoscribe does not respond to your refund request within 14 days.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when money is involved, but most problems occur because of small oversights, not because of your fault. Here are the pitfalls that catch users most often so you can steer clear of them.

Mistakes that can derail your cancellation

• Not saving your confirmation email: If Videoscribe does not process your cancellation or later claims you never requested it, your confirmation email is your only proof. Save it immediately and store it in a dedicated folder on your computer or cloud storage.
• Cancelling too late: Auto-renewal charges are processed at midnight on your billing date, and Videoscribe may not process cancellations submitted on that day. Cancel at least 2 to 3 days before your renewal date to give the system time to process your request.
• Assuming your access ends immediately: Many users think cancellation means instant logout, so they panic when they can still log in after cancelling. This is normal; your access continues until the end of your billing period.
• Forgetting to download your videos: After cancellation, you can no longer create or edit videos, and Videoscribe may delete your project library after a set period (often 30 to 90 days). Download everything you need before access ends.
• Not checking for hidden charges: Some users cancel the main subscription but forget they set up an automatic annual renewal or a monthly top-up for extra downloads. Log in after cancelling and check if any other active payments are scheduled.
• Using the wrong contact email: If you email the wrong address or contact an old support link, your cancellation request may never reach the right team. Always use [email protected] for cancellation requests.

Each of these mistakes is avoidable if you follow the step-by-step cancellation guide above and keep your confirmation email safe. Tocancel has helped thousands of consumers avoid these exact pitfalls by staying organized and acting early.

Cancellation checklist to keep you on track

Use this checklist to make sure you complete every step of your Videoscribe cancellation and do not miss anything important. Print it out or save it as a note on your phone so you can tick off each item as you go.

Complete this checklist within 5 days of deciding to cancel. Do not leave it until the last day before your renewal date, as this leaves no room for error if Videoscribe's system is slow to process your request.

How Videoscribe compares to similar animation tools

If you are cancelling Videoscribe because you want to explore other options, here is how the most popular alternatives stack up. This table will help you decide if you should switch tools or if staying with Videoscribe is the better choice.

If cost is your main concern, Canva Pro is the cheapest option but less suitable for professional whiteboard animations. If you want more character options, Animaker or Powtoon may suit you better. However, Videoscribe remains the best choice if you create whiteboard-style explainer videos regularly and want the simplest workflow.

Before cancelling, download all your Videoscribe videos and try a competitor's free trial to see if it truly fits your needs. Switching tools costs time and effort, so only switch if you are confident the new tool is better for your specific use case.

Your next steps and final checklist

Cancelling Videoscribe is straightforward if you follow the steps above and understand your consumer rights under Philippine law. You have the right to cancel without penalty, the right to a refund if you are charged unfairly, and the right to escalate to the Department of Trade and Industry if Videoscribe refuses to honor your cancellation request.

Do not delay your cancellation if you have decided Videoscribe is not right for you. The sooner you cancel, the sooner you stop recurring charges and protect your money. Use the checklist above to track your progress, save all confirmation emails, and verify that no charge hits your account on your renewal date.

If Videoscribe charges you after you cancel, do not accept it as final. Dispute the charge with your bank, send a formal complaint to Videoscribe, and if needed, file a complaint with the Department of Trade and Industry. You have the law on your side, and Tocancel is here to empower you to take confident action.

For more help cancelling Videoscribe or any other subscription service in the Philippines, visit Tocancel at tocancel.com. Tocancel has helped thousands of consumers cancel unwanted subscriptions, claim refunds, and protect their accounts from auto-renewal traps. Your billing security and consumer rights matter, and Tocancel is your trusted partner in taking back control of your subscriptions today.

Contact information for Videoscribe cancellation

Email: [email protected]

Subject line: "Request to cancel my Videoscribe subscription"

Escalation (if no response within 14 days): Department of Trade and Industry (DTI), www.dti.gov.ph or your nearest DTI regional office.