Cancel Craft Gin Club: Step-by-Step Guide

How to cancel your Craft Gin Club membership in ireland

Why you might want to cancel Craft Gin Club

Craft Gin Club is a UK-based subscription service that delivers a full-size bottle of craft gin each month, paired with mixers, garnishes, snacks and a club magazine. The service appeals to gin enthusiasts across Ireland who want to explore small-batch and independent distilleries without a long-term contract.

You may decide to cancel for legitimate reasons: your monthly budget no longer stretches to cover the subscription cost, you've built up a collection of gins at home that satisfies your taste, the selections no longer match what you enjoy, or delivery performance has let you down. Whatever your reason, Tocancel is here to help you understand your cancellation rights and walk you through the process with confidence.

Understanding your rolling monthly subscription

When you join Craft Gin Club, you enter a rolling monthly subscription model. This means your payment card is charged automatically on a set date each month unless you actively cancel before a specific cut-off date, typically the 23rd of the month. The subscription does not expire on its own, and the service continues indefinitely until you take action to stop it.

The club advertises a commitment-free model, which is true: you can cancel anytime without penalty. However, timing is critical. If you miss the cancellation deadline, you will be charged for the next box even if you submitted your cancellation request days earlier.

What you receive and what you pay

Each monthly box typically costs around EUR 56 (equivalent to approximately GBP 47), though your actual cost may vary depending on your membership tier or any promotional discounts applied at sign-up. Delivery is included within the UK and to Ireland, so you do not pay additional shipping. If you purchased a gift membership through a third-party reseller such as Buyagift or similar platforms, your cancellation process may differ because gift vouchers often have fixed redemption periods and different renewal rules.

Understanding your exact subscription cost and renewal date is the first step toward cancelling without surprise charges.

Your consumer rights in ireland

Irish consumer law grants you statutory protections that apply to your cancellation, regardless of what Craft Gin Club's terms and conditions state.

The consumer rights act 2022 and your cooling-off period

Ireland's Consumer Rights Act 2022 grants you a 14-day cooling-off period from the date you first became a member. During this window, you can cancel and receive a full refund without penalty, even if you have already received your first box. This is a legal right backed by statute, not a courtesy the company may withdraw.

After the 14-day cooling-off period expires, you retain the right to cancel at any time. However, the company may then charge you for goods or services already delivered to you. The law requires the company to provide clear, transparent notice of cancellation deadlines and billing dates in plain language before charging you. If Craft Gin Club fails to do this, your cancellation rights become stronger and you may have grounds to dispute charges.

Your legal position is this: within 14 days, you can cancel and keep your money; after 14 days, you can cancel anytime but the company may charge for what you have received.

What to do if the company refuses to cancel

If Craft Gin Club ignores your cancellation request or continues charging after you have cancelled, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), which is Ireland's primary consumer protection authority. The CCPC investigates unfair contract terms, misleading billing practices and failure to honour cancellation requests. You can file a complaint online at www.ccpc.ie at no cost.

Keep detailed records of every cancellation attempt: emails you send, screenshots of your account settings, customer service chat transcripts, and payment statements from your bank. This documentation is your evidence if you need to dispute a charge with your bank or lodge a formal complaint with the CCPC.

Document everything, and know that the CCPC will support your right to cancel.

How to cancel your Craft Gin Club membership

Cancelling through Craft Gin Club's online account portal is the fastest, most transparent and most documented method available to you.

Step-by-step cancellation via your online account

1. Log into your Craft Gin Club account
   • Visit the Craft Gin Club website and enter your email address and password
   • If you have forgotten your password, use the 'Forgot password' link to reset it
2. Navigate to the Account Details tab or section
   • This is typically found in a menu labelled 'My Account', 'Profile' or 'Settings'
   • Look for a link or button that says 'Account Details' or 'Subscription Settings'
3. Select the option to cancel your membership
   • You will see a button or link that says 'Want to cancel your membership', 'Cancel subscription' or similar wording
   • Click this option to begin the cancellation process
4. Follow the guided cancellation steps
   • The system may ask you why you are cancelling; you can answer honestly or skip this question
   • You may be offered a discount to stay; decline this if you have made your decision
   • Confirm your cancellation by clicking the final 'Confirm cancellation' or 'Submit' button
5. Screenshot your cancellation confirmation
   • Once the cancellation is complete, take a screenshot of the confirmation message or save any confirmation email
   • This proves you cancelled within the deadline and protects you against further charges
6. Check your email for a cancellation confirmation
   • Craft Gin Club should send you a confirmation email within a few hours of your cancellation
   • If you do not receive this email within 24 hours, contact customer support to verify your cancellation went through

Critical timing: the 23rd of the month deadline

This is the most important detail: you must cancel before the 23rd of the month to avoid being charged for the next box. If today is the 24th or later, you have already been charged for next month. In that case, you can still cancel for the month after next, or you can request a refund of the charge you just received if you believe it was unfair.

Set a calendar reminder for the 20th of each month if you are even considering cancellation, so you never miss the deadline.

Understanding refunds and charges

Your refund eligibility depends on when you cancel and whether you are within the 14-day cooling-off period.

Within the 14-day cooling-off period

If you cancel within 14 days of joining, you are entitled to a full refund of all fees paid, including the cost of your first box. Craft Gin Club should process this refund to your original payment method within 14 days of your cancellation. You do not need to return the gin or any items already received.

After the 14-day period

Once 14 days have passed, Craft Gin Club may charge you for the current and upcoming boxes. However, if you cancel before the 23rd of the month, you will not be charged for the following month's box. Any charges applied before your cancellation deadline are legitimate under the subscription agreement.

If you were charged for a box after submitting a cancellation request before the 23rd, this is an error and you have grounds to dispute the charge with your bank or escalate to the CCPC.

Tracking your refund

After cancelling, monitor your bank statement for the refund. It typically appears within 5 to 14 working days. If your refund does not arrive within this timeframe, contact Craft Gin Club's customer support with your cancellation confirmation and ask for a refund status update.

Keep your cancellation confirmation and refund receipt for your records.

Pricing breakdown and what you are paying for

Understanding your subscription cost helps you decide whether cancellation makes financial sense.

If you have been a member for several months, the total cost of your subscription may be substantial, making cancellation a financially sensible decision.

What happens after you cancel

Cancellation does not end instantly, and you should know what to expect in the days and weeks ahead.

Your final box

If you cancelled before the 23rd, you will not receive another box. If you cancelled after the 23rd, you will receive one final box for the month you have already been charged for. After that, no further boxes will arrive.

Account access

Craft Gin Club typically deactivates your account shortly after cancellation. You will no longer be able to log in or update your profile. This is normal and expected.

Marketing emails

You may continue to receive promotional emails from Craft Gin Club even after cancellation. You have the right to unsubscribe from these by clicking the 'Unsubscribe' link at the bottom of any email, or by contacting customer support with your request in writing.

Re-joining later

If you change your mind and want to rejoin in the future, you can create a new account and sign up again. You will not be penalised for your previous cancellation.

After cancellation, monitor your bank statements for a few weeks to confirm no further charges appear.

Common mistakes people make when cancelling

Cancellation is straightforward, but small errors can leave you vulnerable to unexpected charges or a failed cancellation.

Assuming customer service will cancel for you

Some customers contact Craft Gin Club's customer service team and ask them to cancel verbally or via email, then assume the cancellation is complete. Customer service may note your request, but only a cancellation submitted through your own account portal creates a documented, timestamped record. Always cancel through your account yourself to create undeniable proof.

Missing the 23rd deadline

This is the most common and costly mistake. If you delay until the 24th or later, you will be charged for the next box. Mark the 20th in your calendar now to remind yourself with a three-day buffer.

Not saving your cancellation confirmation

If you do not screenshot or save your cancellation confirmation, and Craft Gin Club's system later claims you never cancelled, you have no evidence to defend yourself. Save this confirmation immediately.

Cancelling without checking your 14-day window

If you are within 14 days of joining and cancel after the 23rd, you are still entitled to a full refund of all charges, even if you have already been charged for the next box. Do not accept a partial refund; claim the full amount under the Consumer Rights Act 2022.

Use Tocancel's guides to navigate these pitfalls with confidence.

Comparison: should you cancel or keep your membership

Before you finalise your cancellation, consider whether the service still delivers value for you.

If three or more factors in the 'Cancel' column apply to you, cancellation is the right choice.

Reviewing Craft Gin Club before you decide

Real customer feedback can help you decide whether to persist or cancel.

Common customer complaints

Customers have reported that selection consistency varies month to month, delivery sometimes arrives later than promised, and the gin styles occasionally do not suit their preferences. Some members feel the monthly cost is better value than buying equivalent bottles at retail, while others believe they could assemble a more curated collection by purchasing directly from distilleries.

Common praise

Satisfied members appreciate the discovery element of new small-batch gins, the included magazine and tasting notes, and the convenience of doorstep delivery. Members who love exploration and do not mind variety tend to renew their memberships.

If you are a explorer of new flavours, keep your membership; if you prefer control over your selection, cancel.

Taking action with tocancel

Cancelling your Craft Gin Club membership is a simple, legal right that you can exercise in minutes. Tocancel has helped thousands of consumers cancel unwanted subscriptions with clarity and confidence, and we have built our guides to arm you with the knowledge and courage to act.

Log into your account today, navigate to Account Details, and select the option to cancel before the 23rd of the month. Save your cancellation confirmation. Monitor your bank statement over the next 14 days to confirm no further charges appear. If Craft Gin Club refuses to honour your cancellation or continues charging you after your confirmed cancellation, file a complaint with the Competition and Consumer Protection Commission at www.ccpc.ie.

You own your financial choices. Tocancel empowers you to reclaim control of your subscriptions and spend your money on what matters to you. Whether you cancel today or tomorrow, know that Tocancel is here to guide you through every step of the process with clarity, empathy and authority.

Contact information for Craft Gin Club

If you need to escalate your cancellation or dispute a charge, use these contact details:

Customer Support: Visit the Craft Gin Club website and use the 'Contact Us' or 'Help' link to reach their customer service team via email or live chat.

Formal complaint (Ireland): Competition and Consumer Protection Commission (CCPC), Adurondack House, 43/47 Sheridan Street, Dublin 7, D07 H6X3, Ireland. Phone: 01 402 5555. Website: www.ccpc.ie.

Chargeback dispute (if charged unfairly): Contact your bank or payment provider and request a chargeback or dispute for unauthorised charges.

Tocancel recommends keeping all correspondence and proof of cancellation for your records.