Cancel Craft Gin Club: Step-by-Step Guide

How to cancel Craft Gin Club and take back control of your subscription

Why you might want to cancel Craft Gin Club

Craft Gin Club delivers curated premium gin boxes every month, but the recurring cost adds up quickly. You're committing between £40 and £42 per month, which totals £480 to £504 annually. Over five years, that's roughly £2,400 on a single subscription alone.

Your reasons for cancelling are valid, whether your household budget has tightened, your gin collection has grown faster than you can enjoy it, or the initial excitement has simply faded into routine. At Tocancel, we believe you deserve a straightforward, friction-free cancellation process. This guide walks you through every method Craft Gin Club offers and explains your rights as a UK consumer.

Common reasons members cancel

You might be cancelling because discretionary spending feels less secure in your household right now. Perhaps you've stockpiled more gin than you realistically drink each month. You may have discovered you prefer exploring local craft gins from independent retailers instead of waiting for monthly curated boxes. Or the subscription simply doesn't align with your lifestyle anymore. None of these reasons need justification, and Tocancel is here to help you exit cleanly.

The cumulative cost of staying subscribed

Most members don't realise the true scale of their commitment until they calculate the total. At £40 per month, your annual spend reaches £480. Over three years, that's £1,440. Understanding this real financial impact helps you make a confident, informed decision about whether to stay or cancel.

Understanding Craft Gin club's pricing and billing structure

Before you cancel, it's worth understanding exactly what you're paying for and how your billing works, especially if you're on an annual plan.

Subscription tiers and billing options

Craft Gin Club offers three main subscription types, each with different costs and cancellation implications. The table below shows your options.

The monthly rolling subscription gives you maximum control because you can cancel without notice and your payment stops immediately. The annual prepaid plan locks your money away for 12 months and may not allow mid-year cancellation without a fee. If you're on an annual plan and considering cancelling within the first year, contact Craft Gin Club early to understand whether refunds are available.

What each monthly box includes

Your £40 subscription covers a 70cl bottle of premium gin (typically worth £30 to £45 retail), complementary tonics and mixers, gourmet snacks, and a detailed tasting magazine. If you're an active gin drinker, the value may justify the cost. However, if your motivation for cancelling is that boxes are piling up unopened, the perceived value drops significantly and cancellation becomes the right choice for your situation.

Your consumer rights and what they mean for you

As a UK consumer, you have legal protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 that apply to your Craft Gin Club subscription. Understanding these rights ensures you cancel confidently and know what to do if Craft Gin Club refuses your request.

Your legal position under UK consumer law

The Consumer Rights Act 2015 protects you when you enter a subscription contract. You have the right to cancel within 14 calendar days of purchasing your first box, provided you notify Craft Gin Club in writing (email counts as written notice). This is your statutory cooling-off period, and the company cannot charge you a cancellation fee during this window.

After the 14-day period, your cancellation rights depend on what Craft Gin Club's terms of service state. Most subscription boxes allow monthly cancellation with written notice (typically 7 to 10 days before your next billing date). If Craft Gin Club's terms don't clearly state how to cancel, or if the company makes cancellation deliberately difficult, that may breach the Consumer Rights Act 2015, which requires terms to be fair and transparent.

If Craft Gin Club refuses to cancel your subscription or charges you after you've submitted a valid cancellation request, you can escalate the complaint to the Financial Conduct Authority (FCA) or your local trading standards office. The FCA oversees dispute resolution for subscription services, and trading standards enforce consumer protection laws in your area.

Your right to a refund

Within the 14-day cooling-off period, you have the right to request a full refund of any subscription fees you've paid. After this period, refund rights depend on Craft Gin Club's cancellation policy and whether the box has already been dispatched. If you cancel before your next billing date and before the box ships, you should not be charged. However, if the box has already been sent, Craft Gin Club may not refund that month's payment. Tocancel recommends checking the company's full terms of service or asking their support team before you cancel to confirm their refund policy.

How to cancel Craft Gin Club: step-by-step methods

Craft Gin Club provides three main cancellation routes, each with different turnaround times and confirmation methods. Choose the method that works best for you.

Method one: online cancellation through your account dashboard

This is the fastest and most reliable method because you receive instant confirmation and have a digital record of your cancellation request.

1. Visit the Craft Gin Club website and log into your member account
   • Use the email address and password you registered with
2. Navigate to your account settings or membership management page
   • Look for tabs labelled "My account," "Membership," or "Subscription settings"
3. Find the option to manage or cancel your subscription
   • This may be labelled "Cancel membership," "Pause subscription," or "Manage your subscription"
   • If you cannot find this option, contact their support team
4. Select "Cancel subscription" and follow the prompts
   • Craft Gin Club may ask you to confirm your reason for cancelling or offer you a pause option
   • You are not required to provide a reason for cancellation
5. Confirm your cancellation and take a screenshot
   • A confirmation email should arrive within minutes
   • Save this email as proof of your cancellation request

This method leaves you with instant digital proof, making it the easiest to dispute if the company later claims you never cancelled. Most members complete this process in under two minutes.

Method two: email cancellation to the membership team

If the online option isn't working or you prefer direct contact, you can email your cancellation request to Craft Gin Club's membership team. This creates a written record that satisfies the Consumer Rights Act 2015.

1. Compose an email to [email protected] with your cancellation request
   • Include your full name, email address, and membership number
   • State clearly: "I request cancellation of my Craft Gin Club subscription effective immediately" (or your preferred end date)
   • If you're within the 14-day cooling-off period, also request a full refund
2. Send the email and wait for a confirmation response
   • Craft Gin Club should respond within 3 to 5 working days
   • If you don't receive a response within 7 days, follow up with a second email
3. Save the confirmation email as your proof of cancellation

Email cancellation is as legally binding as online cancellation under UK consumer law, provided you include clear, unambiguous language. Keep all correspondence in one folder for future reference.

Method three: postal cancellation by registered mail

If you want to send a formal written notice by post (and you have concerns about the company ignoring email requests), send your cancellation letter to Craft Gin Club's registered office address.

1. Write a cancellation letter that includes
   • Your full name, address, and membership number
   • A clear statement: "I request cancellation of my Craft Gin Club subscription with immediate effect"
   • Your preferred cancellation date (if not immediate)
   • A request for a refund if you're within the 14-day cooling-off period
2. Send the letter via Royal Mail Special Delivery (recorded delivery)
   • This provides proof of postage and delivery
   • Cost is approximately £10 to £15
3. Keep your Royal Mail receipt as proof
   • The receipt shows the company received your letter

Postal cancellation is the most formal method and creates an undisputable paper trail. Use this option if you've already tried email or online cancellation without success, or if you need to escalate a dispute with the company.

What happens after you cancel

Cancelling your subscription doesn't end immediately; understanding the timeline helps you avoid surprise charges.

The cancellation timeline

When you cancel Craft Gin Club, the date your subscription ends depends on when you cancel and your billing cycle. If you cancel before your next billing date and before your next box ships, you will not be charged. However, if your billing date has already passed or the box is already in transit, you may be charged for that final month. Tocancel recommends cancelling at least 7 to 10 days before your billing date to ensure no additional charges appear on your account.

After your cancellation is confirmed, check your bank statement or credit card within 2 to 3 weeks to verify that Craft Gin Club has not attempted to charge you again. If an unexpected charge appears, contact your bank immediately and ask them to dispute it as an unauthorised subscription charge.

What to do with your final box

If your final box arrives after you've cancelled, you are not obligated to return it unless Craft Gin Club explicitly states otherwise in their terms (which would be unusual for food and drink items). The box is yours to keep, enjoy, or give away. However, if you receive a box you didn't request after cancellation, contact the company immediately and ask for clarification.

Confirming your cancellation is complete

Approximately 2 to 3 weeks after cancellation, log back into your Craft Gin Club account and verify that your membership status shows as "Cancelled" or "Inactive". If your account still shows as active, email the membership team again and escalate the issue. Tocancel has helped thousands of consumers cancel subscriptions; one of the most common problems is that the company claims the cancellation was never received, so document every step.

Refunds: what you're entitled to and how to claim them

Your refund rights depend on when you cancel relative to your billing date and whether you're within the 14-day cooling-off period.

Cooling-off period refunds (within 14 days)

If you purchased your Craft Gin Club subscription within the last 14 calendar days and you change your mind, you have the right to a full refund of any fees paid, provided you cancel before the first box is dispatched. To claim this refund, submit your cancellation request and explicitly state: "I am exercising my right to cancel under the Consumer Contracts Regulations 2013 and request a full refund." Craft Gin Club should process your refund within 14 days of receiving your cancellation request.

Refunds after the 14-day period

After the cooling-off period ends, Craft Gin Club is not legally required to offer a refund unless you cancel before your next billing cycle and before your next box ships. This means if your billing date is 20 days away and you cancel today, you should not be charged for the next box. However, if your billing date is tomorrow, you may be charged for that final month. Always check the exact date of your next billing cycle before you cancel.

How to claim a refund

When you submit your cancellation (whether online, by email, or by post), include the phrase: "Please confirm whether I am eligible for a refund and process it within 14 days." If Craft Gin Club charged you for a box after your cancellation request was confirmed, you can ask your bank to issue a chargeback. A chargeback is a dispute process where your bank investigates the charge and may recover the money if the company cannot prove you authorised it. This is your protected right under UK banking regulations.

Common mistakes to avoid when cancelling

Many members cancel incorrectly and end up charged for extra months or unable to prove they cancelled. Don't let this happen to you.

Mistake one: assuming pausing equals cancelling

Some subscription services offer a "pause" option that temporarily freezes your membership but keeps you enrolled. If you click "pause," your subscription will resume after the pause period ends, and you will be charged again. If your goal is to cancel permanently, always select "cancel," not "pause." Read the confirmation message carefully to ensure it says "cancelled" and not "paused."

Mistake two: cancelling without saving confirmation

You must keep proof of your cancellation request in case Craft Gin Club later claims you never cancelled or attempts to charge you again. Screenshot any online cancellation confirmation, save confirmation emails, and keep your Royal Mail receipt if you cancel by post. These documents are your evidence if you need to dispute a charge with your bank or escalate to trading standards.

Mistake three: cancelling too close to your billing date

If you cancel just one day before your billing date, Craft Gin Club may have already processed your next charge. To avoid this, always cancel at least 7 to 10 days before your billing date. You can usually find your exact billing date in your account settings or on your most recent invoice. Cancelling early gives the company enough time to stop your next charge before it goes through.

Mistake four: not checking your bank statement afterward

Even after you cancel, unauthorised charges sometimes slip through. Check your bank statement or credit card statement every 2 to 3 weeks for 3 months after cancellation to confirm Craft Gin Club has not charged you again. If you spot a charge you didn't authorise, contact your bank immediately and ask them to dispute it. Your bank is required to investigate subscription disputes under UK banking standards.

Craft Gin Club cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself from unexpected charges.

Comparison: should you cancel, pause, or stay subscribed

Before you cancel, consider whether another option might better suit your situation right now.

If your budget is tight but you still enjoy the subscription, ask Craft Gin Club whether they offer a lower-tier subscription or less frequent deliveries (such as every 2 months instead of monthly). Some subscription services will negotiate lower costs to keep members. However, if you've decided you no longer want the service, cancellation is the right choice, and Tocancel is here to guide you through every step.

Where to escalate if Craft Gin Club refuses to cancel

Most cancellations are processed smoothly, but occasionally a company refuses to cancel or continues charging after you've submitted a valid request. If this happens to you, you have legal remedies.

Step one: contact Craft Gin club's complaints department

Email [email protected] and copy in any complaints email address if one is listed on their website. Be clear and firm: "I submitted a cancellation request on [date]. I have received confirmation from [your email / online account]. I have not authorised any further charges. Please confirm the cancellation is complete within 5 working days or I will escalate this complaint to my bank and trading standards."

Step two: dispute the charge with your bank

If Craft Gin Club continues to charge you after you've cancelled, contact your bank immediately and ask them to issue a dispute (also called a chargeback). Explain that you cancelled your subscription and the company is charging you without authorisation. Your bank is required to investigate subscription disputes under the Consumer Rights Act 2015 and the Payment Services Regulations 2017. Most disputes are resolved in your favour if you can show proof of your cancellation request.

Step three: report the company to trading standards or the FCA

If Craft Gin Club refuses to cancel or continues charging despite bank disputes, report them to your local trading standards office (find yours via citizensadvice.org.uk) or the Financial Conduct Authority. These agencies investigate consumer complaints and can issue enforcement actions against companies that breach consumer law. Tocancel regularly reports persistent offenders to these authorities, and your complaint adds to their evidence that a company is operating unfairly.

Contact and cancellation address for Craft Gin Club

Use the following contact details when you cancel.

• Email address: [email protected]
• Website: Visit the member login section to access your account cancellation settings
• Postal address: Check your account settings or your most recent invoice for the registered office address. If unavailable, contact them via email first and ask for the postal address before sending a cancellation letter.

Always use email as your first method because it creates an instant written record. If email fails, escalate to postal notice or contact your bank.

Summary: take action today

Cancelling Craft Gin Club is straightforward once you understand your rights and follow the correct process. You have the right under the Consumer Rights Act 2015 to cancel your subscription, and the company must honour that request promptly. Whether you're cancelling because your budget has changed, your gin stockpile is too large, or the subscription simply no longer fits your lifestyle, your reason is valid and requires no justification.

Use the online cancellation method for instant confirmation, cancel at least 7 to 10 days before your billing date to avoid surprise charges, and keep your confirmation email as proof. Monitor your bank statement for the next 3 months to ensure no unauthorised charges appear. If Craft Gin Club refuses to cancel or continues charging after your request, contact your bank to dispute the charge and report the company to trading standards.

At Tocancel, we've helped thousands of consumers cancel unwanted subscriptions and reclaim their money. Your subscription should work for you, not against you, and taking control of your spending is always the right decision. Start your cancellation today using the method that works best for you, and take back your money.