Cancel MyCraftClub: The Right Way

How to cancel MyCraftClub and reclaim your subscription fees

Understanding MyCraftClub and why you might want to cancel

MyCraftClub operates as a rolling subscription service that delivers curated craft boxes to your door each month. Your subscription renews automatically unless you actively cancel, which means understanding your contract before you take action gives you the confidence to proceed without losing money.

When you subscribe to MyCraftClub, you enter a continuing supply contract governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws give you specific legal protections, including the right to cancel within 14 days of receiving your first box without penalty, and the right to cancel at any time afterwards on reasonable notice. MyCraftClub must provide you with clear terms about billing cycles, cancellation deadlines, and any minimum commitment periods before you complete your purchase.

The service works through automatic monthly renewal. Each billing cycle, MyCraftClub charges your payment method and dispatches a box of craft supplies, materials, and project instructions to your address. This continues indefinitely until you cancel. Many subscribers don't realise how far in advance they need to notify MyCraftClub to stop their next delivery, which is why visiting Tocancel helps you understand your exact cancellation deadline before you submit your request.

How MyCraftClub's automatic renewal works

Your subscription renews automatically on the same date each billing cycle unless you cancel beforehand. MyCraftClub typically processes charges several days before your box dispatches, which creates a critical timing consideration for cancellation. If you submit your cancellation request after the payment has already been taken, you may need to pursue a refund separately rather than preventing the charge altogether. Your legal position is clear: under the Consumer Contracts Regulations 2013, you have the right to cancel at any time, but the timing of your request determines whether you can stop the next charge or must reclaim it afterwards.

Your contract and what "continuing supply" means

A continuing supply contract means MyCraftClub is obliged to deliver goods to you at regular intervals, and you are obliged to pay for those deliveries. The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period from the date you receive your first box, during which you can cancel without penalty and receive a full refund. After that period expires, you can still cancel at any time, but you may lose that box's value if it has already been dispatched or is in preparation. This is why Tocancel recommends acting quickly once you decide to cancel.

MyCraftClub subscription costs and membership tiers

Knowing what you're paying and which tier you hold helps you calculate refunds and understand what notice period applies to your specific contract.

Subscription pricing breakdown

Billing cycles and advance payment implications

MyCraftClub charges your payment method before dispatching each month's box. This advance billing means your cancellation deadline falls several days before your next box would ship. If you miss that deadline, the charge processes and you'll need to request a refund after the fact. Tocancel advises checking your subscription renewal date immediately so you can calculate backwards to identify your actual cancellation deadline.

Some subscribers prepay for multiple months or purchase annual subscriptions at a discount. If you've made an upfront payment, your refund entitlements become more complex. You may be entitled to a pro-rata refund for unused months, calculated as the total amount you paid divided by the number of months in your term, multiplied by the number of months remaining. Keep your payment receipts and subscription confirmation email so you can reference them when claiming your refund.

Reasons to cancel MyCraftClub

Understanding why you want to cancel helps you communicate clearly with MyCraftClub's customer service team and strengthens your position if you need to escalate your cancellation request.

Common reasons subscribers cancel

You might cancel because the craft projects no longer match your interests or skill level. Perhaps you've accumulated unused boxes and realise the subscription doesn't fit your lifestyle. You may have discovered that the materials quality or project instructions don't meet your expectations. Financial circumstances change, and monthly charges become unaffordable. Some subscribers discover they can purchase individual craft supplies more cheaply elsewhere, making the subscription poor value. Others cancel because they've moved house and the delivery address has changed, or they've simply lost motivation to complete the projects. Whatever your reason, you have the legal right to cancel without justifying your decision to MyCraftClub.

When to cancel to save the most money

The best time to cancel is immediately after you receive a box and before the next billing cycle begins. Check your email receipts or account dashboard for your exact renewal date. If your renewal date is the 15th of each month, aim to submit your cancellation request by the 10th to allow processing time and prevent the next charge. If you've already been charged for a forthcoming box you don't want, Tocancel recommends submitting your cancellation request immediately and then requesting a refund for that box within 14 days of the charge.

How to cancel MyCraftClub step-by-step

Cancelling MyCraftClub requires you to contact their customer service directly, as the service does not offer automated cancellation through an online portal.

Cancellation via email or online contact form

1. Log in to your MyCraftClub account and navigate to the settings or account management section
   • Look for a "Contact us" or "Help" link, typically located in the footer of the website or app
   • Select the email or contact form option
2. Write a clear cancellation request that includes your full name, email address, and account number
   • State: "I wish to cancel my MyCraftClub subscription effective immediately"
   • Include your billing email and the email address associated with your account
   • Request written confirmation of your cancellation
3. Specify whether you want to cancel before or after your next renewal date
   • If you want to cancel before the next charge, state this clearly and ask them to confirm the exact cancellation date
   • If a charge has already been processed, request a refund in the same email
4. Send your request and keep a copy for your records
   • Screenshot the confirmation page or save the email for evidence
   • Note the date and time you submitted your request
5. Wait for a response within 5-7 working days
   • MyCraftClub should respond with written confirmation of your cancellation
   • Check your spam folder if you don't receive a response within this timeframe
6. Verify the cancellation by checking your account or payment method
   • Log in to your MyCraftClub account and confirm your subscription is marked as cancelled
   • Check your bank or card statements to ensure no further charges appear after your cancellation date

Cancellation via phone or live chat

If MyCraftClub offers phone or live chat support, this method can be faster than email. You'll provide the same information: your name, email address, and account number. Ask the representative to send you written confirmation of your cancellation via email so you have documented proof. Record the name of the person you speak to and the time of the call for your records. Tocancel recommends using email or a contact form instead where possible, because written communication creates an audit trail that protects you if a dispute arises later.

Your consumer rights during cancellation

The law gives you specific protections when cancelling a subscription service, and understanding these rights ensures you don't accept unreasonable terms or fees.

The 14-day cooling-off period

Under the Consumer Contracts Regulations 2013, you have 14 days from the date you receive your first MyCraftClub box to cancel without penalty. During this period, you can request a full refund, and MyCraftClub cannot charge you cancellation fees. If you've already paid for the box, they must refund you. This cooling-off period is an absolute legal right and applies even if MyCraftClub's terms and conditions suggest otherwise. If MyCraftClub refuses to honour your cooling-off right, you can escalate your complaint to the Competition and Markets Authority (CMA) or your local Citizens Advice Consumer Service.

Cancellation rights after the cooling-off period

After 14 days, you still have the legal right to cancel your subscription at any time. However, MyCraftClub may charge you for the current billing cycle if you cancel after they've already dispatched or prepared your box. You cannot be charged cancellation fees or early termination charges simply for deciding to end your subscription. If a box has not yet been dispatched, you may be entitled to a refund for that billing period. Tocancel recommends requesting this in writing and referencing the Consumer Rights Act 2015, which protects your right to cancel continuing supply contracts.

Refund timelines and your rights

MyCraftClub must process any refund you're entitled to within 14 days of receiving your cancellation request. The refund should be returned to the original payment method you used. If 14 days pass and the refund hasn't appeared, you have the right to pursue a chargeback through your bank or credit card company. Request the refund in writing and keep copies of all correspondence. If MyCraftClub refuses to refund you or ignores your request, contact your payment provider and ask them to reverse the charge on your behalf.

Understanding your refund entitlements

Calculating what you're owed when you cancel depends on your billing history and the exact timing of your cancellation request.

Refund scenarios and what you can claim

If you cancel within 14 days of receiving your first box, you're entitled to a full refund of all amounts paid. If you cancel after the 14-day cooling-off period but before your next renewal date, and that box has not yet been dispatched, you may be entitled to a refund for that billing period. This typically requires you to submit your cancellation request before MyCraftClub's internal cut-off time (usually 48 to 72 hours before dispatch). If your cancellation request arrives after the box has been dispatched, you may not be refunded for that box, but you are entitled to cancel your subscription and prevent further charges.

If you've prepaid for three, six, or twelve months at a discount, your refund is calculated pro-rata. For example, if you paid £90 for three months (£30 per month) and cancel after one month, you've received one month of service. You're entitled to a refund of £60 for the two months you didn't use. If you've received some boxes but not all of them, calculate the pro-rata amount based on boxes delivered versus boxes owed under your prepaid term.

How to calculate your pro-rata refund

Use this formula: (Total amount paid ÷ Number of billing periods in your contract) × Number of unused billing periods = Your refund. For example: You pay £150 for six months of Basic boxes at £25 per month. After three months, you cancel. Your refund is (£150 ÷ 6) × 3 = £75. Keep this calculation when you submit your refund request so you can reference it if MyCraftClub disputes your claim. Tocancel can help you verify this calculation if you're unsure.

What happens after you cancel MyCraftClub

The cancellation process doesn't end when you submit your request-you need to monitor your account and payment method to ensure the cancellation is complete and no further charges appear.

Confirming your cancellation is active

After you receive written confirmation from MyCraftClub that your subscription is cancelled, log into your account and verify that your subscription status shows as "Cancelled" or "Inactive". Check your payment method (debit card, credit card, or PayPal) for 30 days after your cancellation to ensure no further charges appear. If a charge appears after your cancellation date, this is unauthorised and you can dispute it with your bank. Set a reminder on your calendar for one month after cancellation to review your statements.

Recovering any unauthorised charges

If MyCraftClub charges you after you've cancelled, don't panic-you have legal protection. Contact your bank or payment provider immediately and explain that you cancelled the subscription and the charge is unauthorised. Your bank can reverse the charge through a process called a chargeback. Provide your bank with copies of your cancellation request, MyCraftClub's confirmation email, and your account statements showing the unauthorised charge. Your bank has up to 120 days to investigate and typically rules in your favour if you provide clear evidence of cancellation.

Unsubscribe from marketing emails

Cancelling your subscription does not automatically remove you from MyCraftClub's marketing mailing list. You may continue to receive promotional emails even after cancellation. Find the "Unsubscribe" link at the bottom of any marketing email and click it to remove yourself from their mailing list. Alternatively, contact MyCraftClub's customer service and request that they remove your email address from all marketing communications. Tocancel recommends doing this at the same time you submit your cancellation request to prevent confusion later.

Common mistakes to avoid when cancelling

Cancelling a subscription can be frustrating, especially when you've lost interest or discovered the service isn't right for you. Here are the pitfalls that catch many subscribers off guard.

Missing your cancellation deadline

The biggest mistake is submitting your cancellation request after MyCraftClub has already charged you for the next billing cycle. Their payment processing typically happens 48 to 72 hours before your box dispatches. If you submit your cancellation after this cut-off, you'll be charged for that box and must claim a refund afterwards instead of preventing the charge. Check your renewal date today and submit your cancellation request at least five working days before that date to ensure processing time.

Cancelling through the wrong channel

Don't attempt to cancel by simply deleting your account, logging out, or assuming your subscription will lapse if you stop using it. MyCraftClub will continue charging you unless you explicitly cancel. The subscription won't expire on its own. Use the official contact methods listed on their website or app. Tocancel advises using email rather than phone so you have written proof of your cancellation request if a dispute arises later.

Not requesting written confirmation

Always ask MyCraftClub to send you written confirmation of your cancellation via email. If you cancel by phone and don't receive a confirmation email within 24 hours, send a follow-up email stating: "I am writing to confirm that I cancelled my subscription on [date] during a phone call with [representative name]. Please send me written confirmation of this cancellation." This creates a paper trail that protects you if MyCraftClub later claims you never cancelled.

Forgetting to check for refund eligibility

Many subscribers cancel without realising they're entitled to a refund. If you cancel within 14 days of receiving your first box, you're entitled to a full refund. If a box hasn't been dispatched, you may be entitled to a refund for that billing period. Don't accept a "cancellation confirmed" response without asking whether you're eligible for a refund. If you're not offered one automatically, ask in writing: "Am I entitled to a refund under the Consumer Contracts Regulations 2013 given that my cancellation request arrived on [date]?"

Checklist for cancelling MyCraftClub

Use this checklist to ensure you've completed every step of the cancellation process and haven't missed any refund or confirmation.

Comparing cancellation options and services

If you've tried to cancel MyCraftClub without success or feel overwhelmed by the process, you have options for getting professional help.

When to use professional cancellation services

Professional cancellation services like Tocancel can help you cancel subscriptions when the company ignores your requests or disputes your refund claim. These services are especially useful if you've submitted multiple cancellation requests and received no response, or if MyCraftClub refuses to refund you despite your clear eligibility. Tocancel specialises in dealing with difficult cancellations and has helped thousands of consumers cancel subscriptions and recover refunds from companies that ignore consumer rights. You pay a small fee (typically £5 to £15), but this is often far less than the refund you recover. If you decide to go this route, gather copies of all your previous cancellation attempts, payment receipts, and email responses from MyCraftClub before you contact them.

Escalating to the CMA if MyCraftClub refuses to cooperate

If MyCraftClub ignores your cancellation request or refuses to process your refund after you've given them a formal written deadline, you can escalate your complaint to the Competition and Markets Authority (CMA). Write to MyCraftClub stating: "I am giving you 14 days to respond to my cancellation request dated [date] and process my refund of £[amount]. If you do not comply by [date 14 days from now], I will escalate this complaint to the Competition and Markets Authority." Send this by email and keep a copy. If they don't respond within 14 days, you can submit a formal complaint to the CMA with all your evidence (emails, receipts, cancellation requests, and this final warning).

Using chargebacks as a final resort

If all other methods fail and MyCraftClub continues to charge you after you've cancelled, contact your bank or credit card company and request a chargeback. Explain that you cancelled the subscription, MyCraftClub is refusing to honour your cancellation, and you want them to reverse the unauthorised charges. Your bank will investigate, typically within 30 days, and usually rules in your favour if you provide evidence of cancellation. Chargebacks should be your last resort, but they're a powerful tool when a company refuses to respect consumer rights. Tocancel recommends trying all other methods first, but never hesitate to use this option if you're being exploited.

Your legal position and consumer protection

Understanding the law that protects you when cancelling a subscription gives you confidence and authority in your dealings with MyCraftClub.

Consumer contracts regulations 2013 and your rights

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are your primary legal protection. These regulations give you the right to cancel a distance contract (like an online subscription) within 14 days of making your purchase, with no penalty or fee. For continuing supply contracts like MyCraftClub, the 14-day period starts from the date you receive your first box, not the date you place your order. After 14 days, you retain the right to cancel at any time, but the company may charge you for the current billing cycle if the goods have already been delivered or are in preparation.

Consumer rights act 2015 protections

The Consumer Rights Act 2015 reinforces your rights and creates a legal duty for MyCraftClub to provide goods that are of satisfactory quality, fit for purpose, and as described. If MyCraftClub delivers boxes that don't match the description on their website, or materials of poor quality, this is a breach of contract and gives you the right to cancel immediately and claim a refund. You don't need to wait for the 14-day cooling-off period to expire if the service is fundamentally not what was promised.

What to do if MyCraftClub violates your rights

If MyCraftClub refuses to honour your cancellation right or disputes your refund claim, you can lodge a formal complaint with your local Citizens Advice Consumer Service. This free service investigates complaints and can take action against companies that breach consumer law. Write a letter outlining what you've tried, when you submitted your cancellation request, and what response (or lack of response) you received from MyCraftClub. Include copies of all relevant emails, receipts, and your cancellation request. Send this to your local Citizens Advice office with copies to MyCraftClub, giving them 14 days to respond before you escalate to the CMA. Tocancel can guide you through this process if needed.

How to contact MyCraftClub for cancellation

MyCraftClub requires you to contact them directly to cancel, as they do not offer automated online cancellation. Use the methods below to submit your cancellation request.

Email and contact form

Visit the MyCraftClub website and locate the "Contact us" or "Help" section. Use their email address or online contact form to submit your cancellation request. Include your full name, account email address, subscription reference number (if available), and a clear statement: "I wish to cancel my MyCraftClub subscription effective immediately." Request written confirmation of your cancellation via email within 24 hours. If you don't receive a response within 5 working days, send a follow-up email referencing your original request date and asking for confirmation of receipt.

Phone support

If MyCraftClub offers phone support, call during their stated business hours. Have your account details ready: full name, email address, and subscription reference number. Inform the representative that you wish to cancel your subscription effective immediately and ask them to email you written confirmation of your cancellation. Record the date, time, and name of the representative you speak to. If you don't receive written confirmation within 24 hours, send an email to MyCraftClub stating what you discussed and requesting written confirmation.

Postal address (if applicable)

Some subscription services accept cancellation requests by post, though this is slower. Check MyCraftClub's website for a customer service address. Write a letter stating your name, account email, subscription reference number, and your cancellation request. Request written confirmation of your cancellation and include a self-addressed stamped envelope. Send your letter by registered post so you have proof of delivery. Keep a copy of your letter for your records. Postal cancellation can take 14 to 21 days to process, so this method should only be used if email or phone contact fails.

Summary and next steps

Cancelling MyCraftClub is straightforward when you understand your rights and follow a clear process. You have the legal right to cancel your subscription at any time under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your first step is to identify your next renewal date and submit a written cancellation request at least five working days before that date. Request written confirmation from MyCraftClub and monitor your payment method for 30 days to ensure no further charges appear.

If you're cancelling within 14 days of receiving your first box, you're entitled to a full refund. If you cancel after 14 days but before your next renewal date, you may be entitled to a refund for an undispatched box or a pro-rata refund if you've prepaid for multiple months. Calculate what you're owed and request your refund in writing with clear reference to your subscription terms and the Consumer Contracts Regulations 2013.

If MyCraftClub refuses to cancel or disputes your refund, escalate your complaint to the Competition and Markets Authority or your local Citizens Advice Consumer Service. Use a chargeback as a final resort if all other methods fail. Throughout the process, keep copies of every email, receipt, and cancellation request you submit. Tocancel has helped thousands of consumers cancel subscriptions like MyCraftClub and recover refunds when companies refuse to cooperate. If you feel stuck or unsure about your next step, Tocancel is ready to support you in taking confident action and protecting your consumer rights.