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Cancel Mycraftclub: The Right Way to Stop Your Subscription
Learn how to cancel Mycraftclub easily and get a refund. Trust Tocancel with a 4.8/5 rating for a hassle-free cancellation process.
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How to cancel Mycraftclub and reclaim your money as a new zealand subscriber
What is Mycraftclub and how does it work
Mycraftclub is a subscription box service that delivers curated craft kits to your door each month. You receive materials and detailed project instructions designed to help you complete creative activities on your own schedule. The service operates on a recurring monthly charge, meaning your payment processes automatically until you actively cancel your subscription.
You manage your Mycraftclub account through an online portal where you can view your billing history, update payment methods, and-most importantly-cancel whenever you choose. The company charges in USD (currently US$59.95 per month), which converts to New Zealand dollars at your bank's exchange rate, so your actual NZD cost varies slightly month to month.
Why Mycraftclub subscriptions often go unused
Craft subscription services appeal to people who want convenience and variety, but the reality doesn't always match the promise. Many New Zealand subscribers find that craft kits pile up unopened, costs creep up over time, or they simply forget they are being charged monthly. If you have reached the point where your Mycraftclub subscription no longer fits your life or budget, you have the right to cancel-and Tocancel is here to guide you through the process with clarity and confidence.
Your position under new zealand consumer law
Under the Consumer Guarantees Act 1993, you have the right to cancel subscription services, provided you follow the cancellation process outlined in the company's terms. New Zealand consumers are protected against unfair contract terms and hidden charges. Tocancel helps you understand these rights and exercise them effectively, so you can cancel without confusion or delay.
Pricing and what you are actually paying
Mycraftclub operates a single monthly subscription tier with no annual discount or alternative plan options available.
| Plan | Price (USD) | Price (NZD) | Billing cycle | Cancellation fee |
|---|---|---|---|---|
| Monthly craft box | US$59.95 | Approx. NZ$100-110 | Monthly recurring | None stated |
Your actual NZD charge depends on your bank's exchange rate on the day your payment processes. This means your monthly cost is never fixed, which frustrates many subscribers who budget in local currency. Unlike annual plans, Mycraftclub does not offer any discount for longer commitments, so you pay the same rate every single month.
If you have already paid for the current month and want to cancel immediately, check your company's refund policy-Tocancel can help you navigate whether you are entitled to a pro-rata refund if you cancel mid-cycle.
Should you cancel Mycraftclub or keep your subscription
Before you cancel, pause and ask whether the subscription still adds value to your life.
Reasons to keep your Mycraftclub subscription
- You actively complete the craft projects and genuinely enjoy them
- You appreciate receiving pre-curated materials that save you time sourcing supplies
- The monthly cost fits comfortably within your discretionary spending
- The service has helped you develop a consistent creative hobby or routine
- You share kits with family members or friends who use them regularly
Reasons to cancel Mycraftclub
- Your craft kits arrive unopened and pile up month after month
- The monthly charge no longer feels worth the value you receive
- You would prefer to select and buy craft materials yourself
- Your interests have shifted away from crafting entirely
- You forgot the subscription existed and did not realise you were still being charged
- You prefer to buy craft supplies in bulk from New Zealand retailers at your own pace
- The variable NZD cost makes budgeting difficult
If any of these reasons resonate with you, cancellation is the right choice. Tocancel has helped thousands of New Zealand consumers cancel subscriptions that no longer serve them, and we can help you do the same.
How to cancel Mycraftclub step by step
Mycraftclub offers a straightforward cancellation process through your online account, and you can complete it in minutes.
Cancel via the Mycraftclub website
This is the fastest and most direct method to cancel your subscription permanently.
- Visit the Mycraftclub website and log in with your email address and password
- If you have forgotten your password, click the "Forgot password?" link on the login page
- Follow the password reset instructions sent to your email inbox
- Complete the reset and log back in
- Navigate to your account settings or subscription management page
- Look for a menu option labelled "Account," "Subscription," "My subscription," or "Billing"
- Click into the subscription management section
- Find the option to cancel your subscription
- You may see a button or link that says "Cancel subscription," "Pause subscription," or "End subscription"
- Click on this option
- Confirm your cancellation when prompted
- Mycraftclub may ask you why you are cancelling-this feedback is optional but helpful
- You may see a retention offer (a discount or free month). Decide whether this tempts you to stay or whether you want to proceed with cancellation
- Click the final confirmation button to complete the cancellation
- Save or take a screenshot of your cancellation confirmation
- You will receive an email confirmation of your cancellation
- Save this email as proof that you cancelled on a specific date
- Note the cancellation date so you can verify no further charges occur
After you cancel, your subscription will end at the conclusion of your current billing cycle. Tocancel recommends keeping your cancellation confirmation email in a safe folder for at least 12 months-this protects you if any disputes arise.
Cancel via email or postal contact
If you prefer not to cancel through the website or cannot access your account, you may also contact Mycraftclub directly to request cancellation.
- Gather the information Mycraftclub will need
- Your full name as it appears on your account
- Your email address associated with the subscription
- Your order or subscription number (visible in your account or billing emails)
- Compose a clear cancellation email
- State plainly: "I wish to cancel my Mycraftclub subscription effective immediately"
- Include all the information listed above
- Ask for written confirmation of your cancellation date
- Send your email to Mycraftclub's support address
- Check their website for the current support email address
- Send from the email address linked to your account for faster verification
- Wait for a written response
- Mycraftclub should respond within 5-10 business days
- They will confirm your cancellation in writing
- Keep this email as your proof of cancellation
Email cancellation takes longer than website cancellation, but it creates a clear paper trail-useful if you later need to dispute a charge with your bank or a consumer authority.
What happens after you cancel Mycraftclub
Understanding what occurs in the days and weeks after your cancellation helps you avoid confusion and catch any billing errors.
Timing and final charges
Your Mycraftclub subscription will end at the close of your current billing cycle. This means if you cancel mid-month, you may still receive one final craft kit before your access stops. You will not be charged again after your current billing period ends, provided your cancellation was processed successfully.
Check your bank or credit card statement 5-7 days after your cancellation date to confirm no new charges appear. If Mycraftclub continues to charge you after cancellation, you have the right to dispute the charge with your bank under New Zealand consumer protection rules.
Refunds and pro-rata credits
Mycraftclub's refund policy depends on when you cancel within your billing cycle. Some subscription services offer pro-rata refunds (a partial refund of unused days), while others do not. Review your cancellation confirmation email to see whether any refund is mentioned.
If you believe you are entitled to a refund and Mycraftclub does not offer one, you can lodge a dispute with your bank. Under the Consumer Guarantees Act, if you paid for services you did not receive, you may have grounds to request a chargeback. Tocancel can advise you on whether your situation qualifies for a refund claim.
Keeping your account data
After cancellation, you may lose access to your account portal within a few days or weeks. Before that happens, download or take screenshots of any information you want to keep (your order history, project details, etc.). Once your account is closed, retrieving this information becomes difficult.
Your consumer rights and what they mean
As a New Zealand consumer, you are protected by law when you cancel a subscription service.
The consumer guarantees act 1993
The Consumer Guarantees Act gives you clear rights over subscription services. These include the right to cancel without penalty (provided the company's terms allow it), the right to receive goods or services that match the description you were given, and the right to pursue a refund or compensation if the service fails to meet its promises.
If Mycraftclub misrepresents what is included in each month's kit, or if kits fail to arrive when promised, you can lodge a complaint with the Commerce Commission-New Zealand's enforcement body for consumer law. Tocancel recommends keeping all confirmation emails and receipts as evidence if you need to escalate a dispute.
Your right to cancel without penalty
Under standard consumer law, subscription services must provide a clear, straightforward cancellation process. They cannot charge you a cancellation fee or penalise you for leaving. If Mycraftclub's terms attempt to impose a cancellation fee, that term may be unfair and unenforceable under the Consumer Guarantees Act.
Disputing unauthorised charges
If Mycraftclub charges your account after you cancel, or if you cancel but charges continue, you can dispute the transaction with your bank. Your bank has a responsibility to investigate your dispute within a set timeframe and, if justified, reverse the charge. This process is called a chargeback, and it is a powerful consumer protection tool.
Contact your bank immediately if you spot unauthorised charges. Provide them with your cancellation confirmation email as evidence. Tocancel advises acting quickly-banks often have a 60-day window to investigate disputes, so do not delay.
Common mistakes people make when cancelling Mycraftclub
Cancelling a subscription sounds simple, but small oversights can leave you paying for months longer than you intended.
Forgetting to confirm the cancellation
Many people click "cancel" on the website, see a confirmation message, and assume they are done-only to be charged again the following month. Always wait for a confirmation email from Mycraftclub. If you do not receive one within 24 hours, log back into your account and verify that your subscription status shows as "cancelled" or "inactive." If it still shows as "active," repeat the cancellation process or contact support.
Cancelling but not checking your bank statement
Even when cancellation goes smoothly, occasional system errors mean charges slip through. Set a reminder in your calendar to check your bank or credit card statement one week after cancellation. Look specifically for any Mycraftclub charges. If you spot one, take a screenshot and contact your bank immediately to dispute it.
Not saving your cancellation confirmation
Your cancellation email is your proof. If a dispute arises weeks or months later, this email proves you took action and when. Save it to a dedicated folder or forward it to a backup email account. Do not rely on Mycraftclub's website retaining your cancellation history-once your account closes, that history may vanish.
Cancelling on the wrong date
If you want your cancellation to take effect on a specific date (for example, before your next charge), cancel before that date arrives. Some subscriptions process charges on the same day each month (e.g., the 15th). If your billing date is the 15th and you cancel on the 20th, you will still be charged on the 15th of the next month. Know your billing date and plan accordingly.
Assuming a pause is the same as a cancellation
Some subscription services let you "pause" rather than fully cancel. Pausing typically means your subscription remains active but charges are suspended temporarily. When the pause period ends, charges resume automatically. If you want to cancel permanently, ensure you select "cancel subscription" rather than "pause subscription."
How to check if your Mycraftclub cancellation worked
Peace of mind comes from knowing your cancellation actually took effect.
| Check point | When to check | What you should see |
|---|---|---|
| Cancellation confirmation email | Within 24 hours of cancelling | An email from Mycraftclub confirming your subscription has been cancelled and stating the effective date |
| Your account status (website) | Immediately after cancelling | Your subscription status changes from "active" to "cancelled," "inactive," or "ended" |
| Your bank statement | 7 days after your billing date | No new Mycraftclub charge appears |
| Follow-up email from Mycraftclub | 30 days after cancelling | Mycraftclub may send a "we miss you" email, but this does NOT mean you are still charged |
If your bank statement shows a charge after cancellation, contact your bank within 60 days to dispute it. Tocancel recommends marking your calendar to check your statement the week after your next would-be billing date, just to be certain.
Alternative actions if Mycraftclub refuses to cancel
In rare cases, a company refuses to process a cancellation or claims they never received a request. You have legal recourse.
Document everything and escalate
If Mycraftclub ignores your cancellation request, gather all evidence: your cancellation confirmation email (if you received one), screenshots of your account showing you attempted to cancel, copies of your support emails, and your bank statements showing ongoing charges. Compile this into a single file or folder.
Contact the commerce commission
The Commerce Commission is New Zealand's consumer protection regulator. If Mycraftclub refuses to honour your cancellation request or continues charging you after you cancel, you can lodge a formal complaint with the Commerce Commission. Visit their website to submit a complaint online. Include your documentation and explain clearly what happened and what you want (cancellation and refund, for example).
The Commerce Commission will investigate and can compel Mycraftclub to refund you if they find the company violated consumer law. This process takes time but is free and carries real authority.
Dispute the charge with your bank
Contact your bank and ask them to reverse any charges from Mycraftclub that occurred after your cancellation date. Provide your cancellation confirmation as evidence. Under New Zealand banking rules, your bank must investigate within 60 days. If they agree the charge was unauthorised, they will refund you and may block future charges from the same merchant.
Comparison: cancelling Mycraftclub vs other subscription services
Understanding how Mycraftclub's cancellation process compares to similar services can help you spot patterns in how you manage subscriptions going forward.
| Service | Cancellation method | Refund policy | Cancellation ease |
|---|---|---|---|
| Mycraftclub | Website or email | End of current cycle; no pro-rata refund stated | Straightforward once you log in |
| Other craft boxes (generic) | Website, phone, or email | Varies; some offer pro-rata refunds | Ranges from easy to deliberately difficult |
| Streaming services (e.g. Netflix) | Website only | Access ends immediately; no refunds | Very easy (2-3 clicks) |
Mycraftclub's cancellation process is reasonably customer-friendly compared to some subscription services that hide the cancel button or force you to call. However, check your specific confirmation to confirm whether any pro-rata refund applies to your situation.
Contact information for Mycraftclub cancellation
If you choose to cancel by postal mail or need the company's address, here is the only contact address Mycraftclub publishes in their Terms and Conditions:
Mycraftclub operates without a New Zealand-based postal address. For cancellation, use the website portal (recommended) or email support address listed on their website. If you cannot locate an email address, check your account confirmation or most recent billing statement-these typically include support contact details.
When writing to Mycraftclub, include your full name, email address, subscription number, and a clear statement that you wish to cancel effective immediately. Request written confirmation of your cancellation date. Keep a copy of any correspondence you send.
Take control and cancel with confidence
Cancelling Mycraftclub is straightforward when you follow the steps outlined above and understand your rights as a New Zealand consumer. Whether you cancel via the website or email, always save your confirmation, check your bank statement one week after your billing date, and dispute any unauthorised charges immediately with your bank.
You do not need permission or a reason to cancel a subscription you no longer want. The Consumer Guarantees Act protects your right to cancel, and if Mycraftclub refuses or continues charging after cancellation, the Commerce Commission can intervene on your behalf.
Tocancel has helped thousands of New Zealand consumers cancel subscriptions they no longer use, recover refunds they were entitled to, and resolve billing disputes with companies that refused to cooperate. Whether you are cancelling Mycraftclub today or planning to cancel another service in the future, Tocancel provides clear guidance, legal context, and the confidence you need to take action. Visit Tocancel now to explore more cancellation guides tailored to New Zealand consumers-your rights are worth protecting.