Cancel Esalon: Step-by-Step Guide

How to cancel your eSalon subscription and stop unwanted hair colour charges

Why you might want to cancel eSalon

eSalon is a personalised hair colour subscription service that delivers custom-mixed formulas to your door every 6 to 8 weeks. You complete a detailed profile about your hair type and goals, and a colourist prepares a bespoke colour kit matched to your needs. The service offers recurring subscription plans with discounts to encourage repeat orders, but if the formula does not suit your hair, the cost is too high, or you simply want to stop the service, you have clear consumer rights in Ireland to cancel and reclaim your money.

Many customers in Ireland sign up for the convenience and quality, but discover after the first delivery that the colour does not match their expectations, the pricing is steep compared to high-street alternatives, or unexpected charges appear on their payment method. Whatever your reason, Tocancel is here to walk you through your cancellation options with confidence and clarity.

How eSalon subscriptions work

When you enrol in a recurring plan with eSalon, you authorise the company to charge your payment method on a schedule you select, typically every 6 or 8 weeks. Each shipment includes a fresh colour kit formulated to your specification. eSalon often applies a discount to recurring orders to reward loyalty, but this means you must actively cancel to avoid future charges. Your subscription will continue to renew automatically unless you take action to stop it.

Common reasons irish customers cancel

Customers cancel eSalon for several common reasons. The colour formula may not match your hair texture or tone after the first application. The subscription cost may feel too high relative to salon visits or supermarket alternatives. You might experience billing frustration, such as unexpected charges or difficulty reaching customer support to stop the service. Some customers report slow responses when they request cancellation, which can result in unwanted charges while they wait for confirmation. Whatever your situation, Tocancel encourages you to act quickly so you do not incur further charges while pursuing cancellation.

Pricing and billing plans at a glance

Understanding your plan type and billing cycle is essential to cancel on time and identify refund opportunities.

Prices are examples and may vary depending on your location in Ireland and the specific blend you select. Log into your eSalon account or check your email receipts to confirm your exact plan, the amount charged, and the date of your next scheduled billing. This information is vital because it tells you exactly when your next charge will occur and how much money you stand to lose if you delay cancellation.

Your consumer rights in ireland and how they protect you

Irish and EU consumer protection law gives you robust rights when cancelling a subscription service purchased online.

The consumer rights act 2022 and the 14-day cooling-off period

Under the Consumer Rights Act 2022, when you purchase a service at a distance (such as online), you have a 14-day cooling-off period from the date you receive your first delivery. During this window, you can cancel your subscription and request a full refund without providing a reason, provided you have not substantially used the product. This is a legal right, not a favour from eSalon. After the 14 days have passed, you still retain the right to cancel your recurring subscription at any time. However, once the cooling-off period expires, eSalon may charge you for goods already delivered, though they cannot impose cancellation penalties or hidden fees simply because you choose to stop the service.

Your legal position is clear: you can cancel at any time, and eSalon must process your cancellation without undue delay.

Your right to simple and transparent cancellation

Irish law requires eSalon to provide clear, easy-to-find information about how to cancel before you sign up. The cancellation process must be as straightforward and swift as the sign-up process itself. The company cannot hide cancellation behind multiple steps, require a phone call, or demand a reason for your cancellation. If eSalon makes cancellation deliberately difficult or ignores your cancellation request, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog. Tocancel recommends keeping records of all your cancellation attempts and communications, as these will support any complaint you file.

How to cancel your eSalon subscription

You have two main methods to cancel your eSalon subscription: online through your account, or by email to customer support.

Method 1: cancel online via your eSalon account

Cancelling through your online account is the quickest and most direct route.

1. Visit the eSalon website and log into your account using your email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset instructions sent to your email.
2. Navigate to "My Account" or "Account Settings" from the main menu.
   • Look for a section labelled "Subscription," "Upcoming Orders," or "My Plan."
3. Locate your active subscription plan in the list.
   • You may see a label such as "Flex Plan" or "Colour Plan" with the next delivery date.
4. Click "Turn Off My Plan," "Cancel Subscription," or "Pause" at the bottom of the plan details.
   • Some accounts display this button on the left side; others show it on the right.
   • If you see "Pause" instead, click it first to freeze future shipments, then proceed to cancellation.
5. Confirm your cancellation when prompted.
   • eSalon may ask why you are cancelling; this is optional feedback and does not affect your cancellation.
   • You may also see a retention offer (a discount to keep your subscription); ignore this if you are certain you want to cancel.
6. Save or screenshot your cancellation confirmation page or email.
   • This is your proof that you cancelled and protects you if eSalon charges you again by mistake.

Cancelling online typically takes 2 to 3 minutes and produces an instant confirmation.

Method 2: cancel by email

If you cannot access your online account or prefer written confirmation, email eSalon customer support.

1. Send an email to the eSalon customer support address.
   • Use a subject line such as "Cancel my eSalon subscription" or "Request to cancel my recurring plan."
2. In the email body, include the following information:
   • Your full name as it appears on your eSalon account.
   • The email address linked to your account.
   • Your account number (if you have it; check your order emails or account page).
   • A clear statement: "I request to cancel my eSalon subscription effective immediately. Please confirm cancellation and the date my subscription will stop."
3. Send the email and keep a copy for your records.
   • Note the exact date and time you sent the email.
4. Wait for eSalon to reply with cancellation confirmation within 5 to 7 business days.
   • If you do not receive a reply within 7 days, send a follow-up email or contact support via their website contact form.
5. Save the confirmation email showing that your subscription has been cancelled.
   • This email is your evidence that you cancelled and the date on which cancellation took effect.

Email cancellation takes slightly longer than the online method but creates a written record that protects you if there is a dispute.

Refunds and what you can claim back

Your right to a refund depends on when you request cancellation and whether you used the product.

If you cancel within the 14-day cooling-off period

If you cancel within 14 days of receiving your first eSalon delivery and have not used the colour, you are entitled to a full refund of the subscription charge. eSalon must return your money within 14 days of receiving your cancellation request. To qualify, the colour kit must be unopened and unused. If you have applied the colour to your hair, eSalon may argue you have used the product substantially and can refuse the full refund, though they may offer a partial refund at their discretion. To protect your refund claim, cancel as soon as you realise the colour is not suitable, before opening or using the product.

If you cancel after the 14-day period

After 14 days, you still have the legal right to cancel your subscription, but eSalon can charge you for the colour kit already delivered. You will not receive a refund for that shipment. However, if you cancel before your next billing date, eSalon cannot charge you again. For example, if your next delivery is due on 1 March and you cancel on 20 February, you will not be charged on 1 March. Tocancel advises checking your account for the exact next billing date so you know exactly when to cancel to avoid an additional charge.

How to request a refund

Include a refund request in your cancellation email or note. Write: "I request cancellation and a full refund on the grounds that I cancelled within the 14-day cooling-off period and have not used the product." If eSalon refuses or delays your refund, you can escalate to your bank or card provider and request a chargeback, or you can file a formal complaint with the Competition and Consumer Protection Commission (CCPC) in Ireland. Tocancel recommends keeping all proof: order confirmations, delivery dates, and cancellation emails.

What to do after you have cancelled

Cancellation is not complete until you have confirmed it in writing and checked your bank account for unwanted charges.

Confirm your cancellation is active

Log back into your eSalon account within 2 to 3 days of cancelling to verify that your subscription is no longer listed as active. If your plan still appears in your account, email support again with a clear cancellation request. Do not assume the cancellation worked until you see it removed from your account dashboard.

Monitor your bank statements

Check your bank account or credit card statement for the next 8 weeks to ensure eSalon does not charge you again. If a charge appears after your cancellation date, contact your bank immediately and dispute the charge. Provide your bank with your cancellation confirmation email as proof. Many banks can reverse unauthorized charges within 30 to 60 days, so act quickly if you spot a post-cancellation charge.

Unsubscribe from marketing emails

eSalon may continue to send you promotional emails even after you cancel. These emails often include links to reactivate your subscription or tempt you with special offers. Scroll to the footer of any eSalon email and click "Unsubscribe" to stop marketing communications. This is a legal requirement under Irish and EU email marketing law, and eSalon must honour your request within 10 days.

Common mistakes to avoid when cancelling

Many customers delay or complicate their cancellation by making simple errors that cost them money or create confusion.

Mistake 1: cancelling too late in your billing cycle

If your next charge is due in 2 days and you cancel on the final day, eSalon will still charge you because the payment has already been processed. Tocancel recommends cancelling at least 5 to 7 days before your next billing date to ensure the company has time to stop the charge. Check your account for your exact next delivery date and cancel well in advance.

Mistake 2: using social media to request cancellation

Messaging eSalon via Facebook, Instagram, or Twitter may feel quick, but these channels do not create a legally binding record of your cancellation. Always use the official online form in your account or email the support address. Social media messages can be missed, deleted, or disputed, leaving you with no proof of your request.

Mistake 3: assuming "Pause" means cancellation

Some eSalon accounts offer a "Pause" button that temporarily stops shipments. Pausing is not the same as cancelling. A paused subscription will resume automatically after a set period (often 3 months), and you will be charged again. If you want to stop completely, click "Cancel" or "Turn Off My Plan," not "Pause."

Mistake 4: not keeping cancellation confirmation

Screenshots and emails fade from memory. If eSalon charges you after you cancel, you need proof that you requested cancellation. Save your confirmation email, take a screenshot of the confirmation page, and note the date and time of cancellation. Store these in a folder on your computer or phone so you can quickly produce them if you need to challenge a charge with your bank.

Mistake 5: accepting retention offers without reading the fine print

When you attempt to cancel, eSalon often displays a discount offer to tempt you to stay. If you click the discount, your subscription may reactivate under new terms. If you are certain you want to cancel, ignore these offers and proceed directly to confirmation. Only accept a discount if you genuinely want to keep the service.

Comparing eSalon to similar services

If you are cancelling eSalon because you prefer another option, here is how similar hair colour subscription services compare on pricing and cancellation ease.

If cost is your concern, supermarket box dyes are cheaper but offer no personalization. If quality is important, a traditional salon offers professional application, though at a higher price. Tocancel's role is to help you cancel eSalon smoothly and claim any refund due; your next choice is entirely up to you.

Escalation: what to do if eSalon refuses to cancel

If eSalon ignores your cancellation request, continues to charge you, or claims you cannot cancel, you have formal escalation options backed by Irish law.

Step 1: send a formal cancellation letter

If email is ignored, send a formal cancellation letter by registered post to eSalon's address (obtain this from their website "Contact Us" page). Use clear language: "I formally request cancellation of my eSalon subscription effective immediately. I expect confirmation and cessation of charges within 7 days. Failure to comply may result in a complaint to the Competition and Consumer Protection Commission."

Step 2: file a complaint with the CCPC

If eSalon does not respond within 7 days, lodge a complaint with the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie. The CCPC is Ireland's official consumer enforcement body and has power to investigate companies that breach consumer rights. Provide your cancellation attempts, email records, and proof of continued charges. The CCPC can order eSalon to refund you and impose fines if the company has acted unfairly.

Step 3: dispute the charge with your bank

Contact your bank or credit card provider immediately and report any charges after your cancellation date as unauthorised or disputed. Provide your cancellation confirmation as evidence. Your bank can reverse the charge and investigate the merchant on your behalf. This is a fast way to reclaim your money while your CCPC complaint is being processed.

Tocancel has helped thousands of consumers navigate these steps and recover refunds from companies that refused to cancel. You are not alone, and your rights are legally enforceable.

Key checklist before you cancel

Use this checklist to ensure you cancel eSalon correctly and protect yourself.

• Log into your eSalon account and note your next billing date and the amount charged.
• Decide whether you are within the 14-day cooling-off period and eligible for a full refund.
• Choose your cancellation method: online account (fastest) or email (creates a record).
• Before you cancel, screenshot or download your account details showing your active plan.
• Complete your cancellation using the method you chose.
• Save your cancellation confirmation email or screenshot.
• Write down the date and time you cancelled.
• Wait 2 to 3 days, then log in again to confirm your subscription is no longer active.
• Monitor your bank statement for the next 8 weeks for unwanted charges.
• Unsubscribe from eSalon marketing emails to stop promotional messages.
• If you are owed a refund, email support with your cancellation confirmation and request payment within 7 days.
• If eSalon does not respond or charges you again, file a complaint with the CCPC and dispute the charge with your bank.

What happens if you do not cancel and let your subscription continue

If you ignore your eSalon subscription, charges will continue to accumulate in your account and on your bank statement.

eSalon will charge you every 6 or 8 weeks (depending on your plan) until you cancel. At €23.50 per shipment on a 6-week cycle, you will spend approximately €94 every 6 months, or €188 per year, without taking action. Over 2 years of inactivity, you could lose €376 or more. These charges are entirely within eSalon's rights unless you explicitly cancel, because you signed a recurring subscription agreement. The only way to stop them is to take action now. Tocancel encourages you to cancel today so you keep control of your money and avoid surprise charges.

Summary: how tocancel helps you cancel eSalon with confidence

Cancelling eSalon is straightforward when you know your rights and follow the correct steps. You have two fast methods: log into your account and click "Turn Off My Plan," or email support with a clear cancellation request. Irish law protects you with a 14-day cooling-off period for full refunds and an unlimited right to cancel recurring subscriptions at any time. If eSalon refuses to cancel or continues to charge you, you can escalate to the Competition and Consumer Protection Commission or dispute the charge with your bank.

Tocancel has created this guide to empower you to cancel eSalon without delay and claim any refund due. Keep your cancellation confirmation, monitor your bank statement, and act quickly if a charge appears after you cancel. Tocancel is here to remind you that your consumer rights are not negotiable, and companies like eSalon must respect them. If you need further support, Tocancel's platform and team are ready to help you escalate or challenge any unfair charge.

Cancel today and take back control of your money.

ESalon customer support address

For email cancellation requests, contact eSalon's support team at the address listed on their official website under "Contact Us." Tocancel recommends sending your cancellation email to the customer support address and keeping a copy for your records. If the website does not display an address, look for a contact form and note the date you submitted it.