Cancel Viber: The Right Way to Avoid Unwanted Charges

How to cancel Viber subscriptions and stop unwanted charges in india

Understanding Viber and what you can cancel

Viber is a free messaging and calling application that lets you send texts, make voice calls, and share photos and videos over the internet at no cost. However, Viber offers paid premium features and credit systems that can lead to recurring charges on your account.

The two main paid services are Viber Out, a pay-as-you-go calling credit system for landline and mobile numbers, and Viber Plus, a monthly subscription that unlocks premium features like exclusive stickers and advanced messaging tools. This guide from Tocancel walks you through cancelling either service, understanding your refund rights under Indian consumer law, and reclaiming your money if charges have already been deducted.

Which Viber payments can you cancel

If you have purchased calling credits through Viber Out or subscribed to Viber Plus, you can cancel those payments immediately. Cancelling your subscription stops all future charges but does not automatically delete your account, messages, or call history. Your basic free Viber messaging service will continue to function normally.

You cannot delete the Viber app in a way that cancels a paid subscription. Many users uninstall the app thinking charges will stop, but the subscription remains active and continues to bill you. This distinction matters significantly for protecting your wallet and your bank account.

Why cancellation matters under indian law

Under the Consumer Protection Act, 2019, you have the explicit right to know exactly what you are paying for, to cancel services without hidden penalties, and to receive a refund if charges are made without your proper consent. The Central Consumer Protection Authority (CCPA) enforces these rights and can investigate complaints against service providers who violate them.

Viber operates across multiple platforms including the web, Google Play Store, Apple App Store, and desktop applications. Each platform has different cancellation processes, and knowing which pathway applies to you prevents unwanted renewals and protects your payment information.

Stop your Viber charges right now: the core methods

Your cancellation method depends entirely on where and how you originally purchased the subscription.

Cancel Viber through the Viber app or website

If you purchased Viber Out credits or Viber Plus directly through the Viber application on your phone or via Viber's web interface using your credit or debit card, follow these steps to cancel immediately.

1. Open the Viber application on your phone or computer.
   • On mobile, the app is available on both Android and iOS devices.
   • On desktop or web, visit the Viber web login portal using your phone number or email.
2. Navigate to the Settings menu.
   • On mobile, tap the gear icon at the bottom or top right of your screen.
   • On web or desktop, click Settings in the main menu.
3. Look for options labelled Billing, Subscriptions, Account, or Payment Methods.
   • Different app versions may use different label names.
4. Select the specific subscription or Viber Out plan you want to cancel from the list.
5. Tap or click Cancel Subscription, Remove, or Stop Charging.
   • The exact wording varies by app version.
6. Follow all on-screen prompts to confirm your cancellation request.
7. Take a screenshot of your cancellation confirmation screen and note the exact date and time.
   • Tocancel recommends saving this screenshot to your device or email it to yourself as proof.
   • This evidence protects you if you need to dispute a charge later with your bank or payment provider.
8. Check your email for a cancellation confirmation from Viber within 24 hours.
   • If you do not receive confirmation within one business day, follow up by contacting Viber support.

Cancel at least 24 to 48 hours before your subscription renewal date. If Viber processes a renewal charge after your cancellation request, your bank may still debit your account, and you will need to request a refund.

Cancel Viber plus on google play store (Android devices)

If you subscribed to Viber Plus through the Google Play Store on an Android phone, you must cancel the subscription through Google Play itself, not within the Viber app. The app redirects all subscription management to Google Play.

1. Open the Google Play Store app on your Android phone.
   • This is the official app store for Android devices.
2. Tap your profile icon in the top right corner of the screen.
3. Select Manage your Google Account or Payments and subscriptions.
   • The exact menu option depends on your Android version and Play Store version.
4. Tap Subscriptions to view all your active subscriptions.
   • This shows every recurring charge linked to your Google account.
5. Find Viber in your active subscriptions list and tap it.
6. Tap Cancel subscription at the bottom of the page.
   • Google Play may ask you to select a cancellation reason (optional).
   • You do not need to provide a reason to cancel.
7. Confirm your cancellation by tapping Yes, cancel when prompted.
   • Google Play will immediately stop future charges.
8. You will receive a cancellation confirmation email from Google within minutes.
   • Check your inbox and spam folder if you do not see it immediately.

Simply uninstalling the Viber app from your phone does not cancel your subscription. Google Play will continue to charge your account monthly until you formally cancel through the steps above. Tocancel has helped thousands of consumers avoid this exact mistake.

Cancel Viber plus on apple app store (iOS devices)

If you subscribed to Viber Plus through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not within the Viber app itself.

1. Open the Settings app on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Tap your name and Apple ID at the top of the Settings screen.
3. Select Subscriptions.
   • This shows all subscriptions linked to your Apple ID account.
4. Find and tap Viber in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may offer you a discount or trial to keep your subscription.
   • You can ignore these offers and proceed with cancellation.
6. Confirm your cancellation by following the on-screen prompts.
   • Your subscription will stop at the end of your current billing period.
7. Apple will send a confirmation email to your registered Apple ID email address.
   • Save this email as proof of cancellation.

Deleting the Viber app from your iPhone does not cancel your subscription through the Apple App Store. You must use the Settings method above to stop all charges.

Refunds and what you can claim under indian consumer law

Your right to a refund depends on when you cancelled relative to your billing cycle and whether charges were made without your clear consent.

When you are entitled to a refund

You can claim a refund in these specific situations:

• You cancelled before your renewal date but Viber charged you anyway. You are entitled to a full refund of that charge.
• You did not authorise the subscription at all, or the charge was made due to fraud or account compromise. You can request a refund and file a complaint with your payment provider.
• Viber did not clearly disclose the subscription terms, charges, or auto-renewal policy before you paid. The Consumer Protection Act, 2019 requires all charges to be transparent and explicit.
• You cancelled within a reasonable trial period. If you subscribed to Viber Plus expecting a free trial and were charged without clear notice, you have grounds for a refund.

How to request a refund

Take action on refunds immediately because banks and payment providers often enforce strict time limits (typically 60 to 90 days) for disputing charges.

1. Contact your bank or payment provider directly.
   • If you used a credit or debit card, call the bank's customer service number on the back of your card.
   • If you used a digital wallet (Google Pay, Apple Pay, Paytm), contact that service's support team.
   • Explain that you want to dispute the Viber charge as unauthorised or unwanted.
2. Provide your payment provider with your cancellation screenshot and confirmation email.
   • This evidence proves you cancelled before the charge occurred.
3. Your bank will initiate a "chargeback" or dispute investigation.
   • This process typically takes 7 to 30 days.
   • The bank will contact you with the outcome.
4. If your bank denies the refund, file a complaint with the Reserve Bank of India (RBI) Ombudsman Scheme.
   • The RBI oversees all banking disputes in India.
   • You can file a complaint at https://www.rbi.org.in under the Banking Ombudsman section.
   • This is free and does not require a lawyer.

Keep detailed records of every charge, every cancellation attempt, and every email from Viber or your payment provider. Tocancel advises all consumers to photograph or screenshot every step of the refund process.

Viber subscription pricing in india

The following table shows typical subscription costs you may encounter. Prices are approximate and may change.

Compare these costs against free alternatives like WhatsApp or the native calling features on your phone. If you rarely use Viber's premium features, cancellation saves you significant money each month.

Common mistakes people make when cancelling Viber

Many consumers believe they have cancelled when they have not, leading to unexpected charges and frustration. Understanding these pitfalls protects your account and your money.

Uninstalling the app instead of cancelling the subscription

This is the single most common mistake. Deleting the Viber app from your phone does nothing to stop subscription charges. The subscription exists independently of the app installation. Viber's servers continue to process your monthly billing even if the app no longer sits on your device.

Always cancel the subscription through Settings (on your phone or through the app store) before or instead of uninstalling the app. Tocancel strongly recommends cancelling at least 48 hours before your renewal date to give Viber time to process your request.

Cancelling in the wrong location

If you purchased your subscription through Google Play, you must cancel through Google Play. If you purchased through the Apple App Store, you must cancel through Apple Settings. If you purchased directly through the Viber app, you must cancel within the app itself.

Cancelling in the wrong platform will not work. For example, if you cancel within the Viber app but your subscription is actually managed by Google Play, Google Play will still charge you. Check your original purchase email to confirm which platform processed your payment.

Missing the renewal date deadline

Viber's renewal date is fixed on your subscription. If you cancel one day after renewal, you have already been charged for the next month. Some users cancel believing they have prevented the charge, only to discover their bank account has been debited anyway.

Cancel at least 2 to 3 days before your renewal date to provide a safety margin. Screenshot the renewal date from your subscription settings so you can set a phone reminder.

Not saving cancellation proof

If Viber charges you after you have cancelled, you need evidence that you completed the cancellation. Screenshots of your cancellation confirmation, the date and time stamped on your phone, and the cancellation email from Viber or the app store are your strongest defences in a refund dispute.

Without proof, your bank or the payment provider may side with Viber, claiming you authorised the charge. Tocancel emphasizes that photographic evidence is your only reliable protection against disputed charges.

What happens after you cancel your Viber subscription

Cancellation takes effect immediately, but your access to premium features depends on your app store's policy.

Your access after cancellation

When you cancel Viber Plus, your premium features become unavailable at the end of your current billing period. For example, if your subscription renews on the 15th of each month and you cancel on the 10th, you retain access to premium stickers and features until the 15th. After the 15th, those features are locked and you revert to the free Viber tier.

Your basic Viber messaging, calling, and video call functions never disappear. Cancelling a paid subscription does not delete your account or your messages. You can continue to send texts and make calls over the internet for free indefinitely.

Viber out credits after cancellation

If you purchased Viber Out calling credits (not a subscription), cancelling does not expire your unused credits. Credits are stored in your account and do not have an expiry date. You can use them to call landlines and mobiles whenever you want, as long as your Viber account remains active.

If your account is deleted, unused credits are forfeited. Therefore, keep your account active if you have credits remaining, even if you cancel the Viber Plus subscription.

Your consumer rights and what indian law guarantees

The Consumer Protection Act, 2019 explicitly protects your right to cancel subscriptions and to be informed before any charge is made.

Your legal position on subscription cancellations

Under Section 6 of the Consumer Protection Act, 2019, you have the right to be protected against unfair and restrictive trade practices. This includes:

• The right to know all subscription terms, charges, and auto-renewal dates before you pay. Viber must clearly disclose these in plain language, not hidden in lengthy terms and conditions.
• The right to cancel a subscription without unreasonable penalties or procedures. Viber cannot require you to call a phone number, write a letter, or jump through excessive hoops to cancel.
• The right to a refund if charges are made without your clear, informed consent. If Viber charged you but never clearly explained the cost or auto-renewal policy, you can demand a refund.
• The right to file a complaint with the Central Consumer Protection Authority (CCPA) if Viber violates these rights. The CCPA can investigate Viber's practices and order them to refund consumers and change their policies.

How to escalate a complaint if Viber refuses to help

If Viber does not respond to your cancellation or refund request within 7 days, or if your bank refuses your chargeback, you can file a formal complaint with the Consumer Protection Authority in your state or with the CCPA.

You do not need a lawyer to file a complaint. Visit the CCPA website at https://www.ccpa.gov.in to file your complaint online. Provide screenshots of all charges, your cancellation attempts, and copies of any correspondence with Viber. The CCPA will investigate for free and can award you compensation for losses.

Checklist: cancelling Viber safely

Use this checklist to ensure your cancellation is complete and protected.

Deciding whether to cancel or keep Viber

Cancelling your subscription makes sense only if you do not regularly use Viber's premium features. Evaluate your actual usage before deciding.

Add up all your monthly subscriptions (Viber Plus, Viber Out credits, streaming services, and others). If your total monthly subscription costs exceed 5% of your monthly income, cancelling non-essential subscriptions like Viber Plus is a smart financial move.

How to contact Viber if cancellation fails

If you have tried the steps above and your cancellation did not work, or if Viber has continued to charge you after you cancelled, you have the right to contact Viber directly and demand a resolution.

Viber support channels

Viber does not publish a public customer service phone number for India. Your options for contact are:

• In-app support: Open Viber, go to Settings, and look for Help or Support. You can submit a support ticket describing your cancellation issue.
• Email support: Search your email for previous Viber receipt emails. They typically contain a support email address. Reply directly to explain your problem.
• Official website: Visit Viber's help center or FAQ section online. Some issues can be resolved through documentation or automated responses.
• Social media: Viber maintains official accounts on Twitter, Facebook, and Instagram. Public complaints sometimes receive faster responses than private inquiries.

Viber's registered office address

Viber's corporate headquarters and registered entity is located at:

Rakuten Viber Media S.à.r.L.
4, Rue du Puits Romain
Luxembourg, L-8070
Luxembourg

You can send a formal written complaint to this address if Viber refuses to respond to your cancellation or refund request through other channels. Include copies of your cancellation screenshots, billing statements, and any correspondence. Send the letter via registered mail so you have proof of delivery.

For complaints specific to your payment or bank account, Tocancel always recommends first filing a chargeback dispute with your bank or payment provider, as this is faster and often more effective than contacting Viber directly.

Take control of your Viber account today

Unwanted subscription charges happen to millions of consumers every year. The difference between those who recover their money and those who do not is action. You now understand your rights under Indian consumer law, you know exactly how to cancel Viber on your specific device, and you know how to claim a refund if Viber continues to charge you after cancellation.

Cancel your Viber Plus subscription or Viber Out credits right now using the platform-specific steps above. Screenshot your cancellation confirmation. Note your renewal date. Verify that no charge appears after that date. If a charge does appear, contact your bank immediately with your evidence.

If you encounter resistance from Viber or your bank, you have the Central Consumer Protection Authority on your side. The CCPA exists to protect you from unfair billing practices, and filing a complaint is free and does not require a lawyer. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their finances. Your money is yours to protect, and you have the legal tools to do it.