Cancel Viber: The Right Way to Stop Charges

How to cancel Viber in singapore and stop unwanted charges

What is Viber and why singaporeans cancel

Viber is a cross-platform messaging app that lets you send texts, make voice and video calls, and share photos and files with other Viber users for free. The service also offers paid add-ons: Viber Out (credits to call non-Viber phone numbers), destination-specific calling plans, and Viber Plus (a premium tier offering ad-free messaging, custom stickers, invisible mode, and priority support). In Singapore, these subscriptions are billed in SGD and typically renew automatically each month unless you cancel them.

You might decide to cancel your Viber subscription for several reasons: you have switched to WhatsApp or Telegram, you no longer use international calling features, or you want to stop recurring charges hitting your App Store or Google Play account. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence.

Understanding viber's subscription structure

Most Viber subscriptions are processed through your device's app store (Apple App Store on iOS or Google Play on Android) or through Viber's own in-app payment system. This means your cancellation method depends on where you originally purchased the subscription. Understanding which payment platform holds your subscription is the critical first step to cancelling successfully and avoiding future charges.

Your legal position under singapore law

As a consumer in Singapore, you are protected under the Consumer Protection (Fair Trading) Act (CPFTA). This law gives you the right to cancel subscriptions and recurring charges within a reasonable timeframe, and you are entitled to a refund if a service fails to deliver as advertised. If Viber or your payment processor refuses to refund you after cancellation, you can escalate your complaint to the Consumer Association of Singapore (CASE) or the Consumers Association of Singapore Secretariat. Tocancel recommends keeping records of all cancellation requests and confirmation emails as evidence.

Viber pricing in singapore: what you are paying for

Here is a breakdown of Viber's current subscription options available to users in Singapore so you know exactly what charges you may incur and what you are paying for.

Your billing cycle and renewal date are shown in your App Store or Google Play account. Note that Viber Plus often launches with a discounted trial (for example, S$2.98 for the first month) before jumping to the full price on renewal. Tocancel advises cancelling immediately after your trial ends if you do not intend to pay the full subscription rate.

Finding your active subscriptions

If you are unsure which subscription you hold, you can check your payment history through your app store or by logging into your Viber account. On iOS, open Settings, tap your name, select Subscriptions, and find Viber (listed as "Rakuten Viber" in some regions). On Android, open Google Play, tap your profile icon, select Subscriptions, and look for any active Viber plans. You can also open Viber itself and navigate to More (bottom right menu) and then Viber Out to see active calling plans at a glance.

How to cancel Viber on iOS (Apple app store)

If you subscribed to Viber through your iPhone or iPad via the Apple App Store, you must cancel through your Apple ID settings, not through the Viber app itself.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select Subscriptions from the menu.
4. Find and tap Viber (or "Rakuten Viber" depending on your region and purchase history).
5. Tap Cancel Subscription or Edit Subscription, then select Cancel.
   • Apple may show a confirmation prompt offering to continue your subscription at a discounted rate; ignore this if you want to cancel fully.
   • You may also see offers to pause your subscription for one month; select "Cancel Subscription" to stop all charges.
6. Confirm your cancellation by tapping again if prompted; you should receive an email confirmation from Apple within minutes.

Your subscription will remain active until the end of your current billing cycle. For example, if you cancel on 15 March and your renewal date is 20 March, you keep access until 20 March, then the subscription stops. Write down your cancellation date and the date your service ends so you have proof if a charge appears later. Tocancel recommends setting a phone reminder for your renewal date to verify that no charge has been applied.

Important warning about app deletion

Simply deleting the Viber app from your phone will not cancel your App Store subscription. Your subscription will continue to renew and charge you every month until you explicitly cancel it in your Apple ID settings. This is one of the most common mistakes Singaporean users make, and Tocancel strongly recommends checking your Apple ID subscriptions immediately if you deleted Viber without cancelling first. You may be able to request a refund for unwanted charges within 90 days of the charge date by contacting Apple Support.

How to cancel Viber on android (Google play)

If you subscribed to Viber through an Android device via Google Play, you must cancel through your Google Play account, not through the Viber app.

Step-by-step cancellation on android

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top right corner).
3. Select Subscriptions from the menu.
4. Find and tap Viber from your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
   • Google Play may ask you to select a reason for cancellation (for example, "I no longer use this subscription"); select the reason that applies to you.
   • You may be offered a discounted renewal rate; skip this offer if you want to cancel completely.
6. Confirm your cancellation by tapping the final confirmation button; you will receive an email from Google confirming the cancellation.

Like iOS, your service remains active until the end of your current billing period. After that date, Viber will no longer charge your Google Play account. Keep your confirmation email as proof of cancellation. If you see a charge after your cancellation date, contact Google Play Support immediately with your cancellation confirmation and request a refund.

Cancelling Viber out and destination plans on android

If you have purchased Viber Out calling credits or a destination-specific calling plan (for example, unlimited calls to India or China), you will see these listed as separate subscriptions in your Google Play account. Cancel each one individually by following the same steps above. Tocancel recommends checking your subscriptions list carefully, as some users have multiple active plans they forgot about.

How to cancel Viber subscriptions billed directly by Viber

Some Viber subscriptions, particularly Viber Plus and calling plans, may be billed directly through Viber's payment system rather than through your app store.

Cancelling a direct Viber subscription

1. Open the Viber app and tap the More button (three horizontal lines) at the bottom right.
2. Select Account or Settings (the label varies by app version).
3. Look for a section called Subscriptions, Billing, or Viber Out.
4. Find your active subscription and tap it.
   • If you see a Renews on [date] message, this confirms the subscription is active and will auto-renew.
5. Tap Cancel Subscription, Unsubscribe, or Remove Subscription (exact wording varies by region and app version).
6. Confirm the cancellation and note the date your subscription ends.
7. Take a screenshot of your confirmation for your records.

After cancelling a direct Viber subscription, you should receive a confirmation email at the email address linked to your Viber account. If you do not receive a confirmation email within 24 hours, repeat the cancellation steps or contact Viber Support through the app. Your subscription will stop renewing after your current billing cycle ends. If a charge appears after the cancellation date, you can request a refund from Viber Support with your cancellation confirmation as evidence.

Contacting Viber support for billing issues

If you cannot find your subscription in the Viber app menu or if you have already been charged after attempting to cancel, contact Viber Support directly. Within the Viber app, tap More, then select Help or Support, then choose Contact Us. You can also email Viber's support team with a description of your issue, your phone number, and your Viber username. Include your cancellation date and any confirmation emails you have received. Viber typically responds to billing inquiries within 48 to 72 hours and can process refunds for unwanted charges.

Timeline and what to expect after cancellation

Understanding the cancellation timeline helps you plan and avoid unexpected charges.

Immediately after you cancel

Once you submit your cancellation request, your payment processor (Apple, Google, or Viber) will send you a confirmation email. This email is your proof of cancellation and should include your subscription name, the date it was cancelled, and the date your access ends (usually the end of your current billing cycle). Keep this email for at least six months. Your Viber account remains fully functional until your subscription period ends; you lose access to premium features (such as ad-free messaging or unlimited international calls) only after that date.

At the end of your billing cycle

On your renewal date, no charge will be applied to your payment method. Your subscription status changes from "Active" to "Cancelled" or "Inactive" in your app store or Viber account. If you see a charge on this date, this is a billing error and you should immediately contact your payment processor or Viber Support with your cancellation confirmation email.

Within 90 days of cancellation

If you were charged after cancelling, you can request a refund from your payment processor. Apple allows refund requests up to 90 days after a charge; Google Play has a 48-hour refund window for app purchases but extends it for subscriptions charged after cancellation. Viber may also refund charges if you provide evidence of your cancellation request. Tocancel advises submitting refund requests promptly with your cancellation confirmation email attached.

Your consumer rights and protections in singapore

As a consumer in Singapore, you have clear legal protections when cancelling subscriptions and services.

Protection under the consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair contract terms and misleading claims about services. Under this law, Viber and payment processors must allow you to cancel subscriptions without unreasonable barriers, and they cannot charge you after you have cancelled. If Viber or your payment processor refuses to honour your cancellation or continues to charge you, you have the right to lodge a complaint with the Consumer Association of Singapore (CASE).

Your right to a refund

You have the right to request a refund if a service fails to deliver as advertised. For example, if Viber Out calling credits do not work or if you were charged for a subscription you did not actively renew, you can request a refund. Payment processors (Apple and Google) typically refund subscription charges if you cancel within the first 48 hours of a renewal charge. Viber may offer refunds for calling credits that expire or are unused. Your legal position is that the burden of proof lies with the service provider to prove you authorised the charge; if you have evidence of cancellation, the refund should be granted.

Escalation if the company refuses to refund

If Viber or your payment processor refuses to refund you after cancellation, escalate your complaint to the Consumer Association of Singapore (CASE). You can file a complaint online at case.org.sg or call CASE at 6100 0315. CASE is an independent non-profit organisation that mediates consumer disputes at no cost to you. Provide CASE with your cancellation confirmation email, billing statements showing unwanted charges, and a written explanation of your attempts to resolve the issue with Viber or your payment processor. CASE will investigate and may compel a refund if the company is found to have breached consumer law. Tocancel recommends keeping all documentation for at least 12 months.

Common mistakes to avoid when cancelling Viber

Many Singaporean users make preventable errors when cancelling Viber, resulting in continued charges and frustration. Below are the most common pitfalls and how to avoid them.

Mistake one: deleting the app instead of cancelling the subscription

As mentioned earlier, deleting Viber from your device does not cancel your subscription. Your subscription continues to renew and charge your payment method every month until you explicitly cancel it in your app store or Viber account. Many users discover unwanted charges months later when they realise the app deletion was not sufficient. Always cancel in your payment settings first, then delete the app.

Mistake two: ignoring the renewal date

Your subscription renewal date is shown in your app store or Viber account settings. If you cancel close to this date, your subscription may renew before your cancellation takes effect, and you will be charged for another month. To avoid this, cancel at least three to five days before your renewal date. Write down your renewal date or set a phone reminder so you do not forget.

Mistake three: not keeping cancellation confirmation

If a charge appears after you cancel, you will need proof that you submitted a cancellation request. Many users delete confirmation emails or screenshots immediately after cancelling, then struggle to prove they cancelled when a dispute arises. Save your cancellation confirmation email in a folder on your computer or take a screenshot of the cancellation screen and store it in your cloud storage (Google Drive, OneDrive, or Dropbox). This evidence is essential if you need to claim a refund or escalate to CASE.

Mistake four: cancelling the wrong plan

If you have multiple active Viber subscriptions (for example, Viber Plus and a destination calling plan), you must cancel each one separately. Many users cancel one plan and assume all subscriptions have stopped, only to discover a second plan still renewing. Before you assume your subscription has been fully cancelled, check your app store subscription list one more time to confirm no other Viber plans are active.

Mistake five: not checking for foreign payment methods

If you subscribed to Viber in another country (for example, when you were travelling) and did not update your payment method, your subscription may still be billed in a foreign currency or from a foreign payment processor. This can make cancellation confusing because you may not recognise the charge on your credit card statement. Log into your Apple ID or Google Play account and check that your registered country is Singapore and your payment method is a Singapore-based card or bank account. If you see subscriptions registered to a different country, cancel them in that country's app store settings.

What happens after your Viber subscription ends

Understanding what occurs after cancellation helps you confirm the process has worked and plan for any service interruption.

Access to features after cancellation

After your subscription billing cycle ends, you lose access to the premium features you were paying for. For Viber Plus, you will see ads again, and you will not be able to use custom stickers or invisible mode. For Viber Out or destination calling plans, you will no longer be able to make calls to non-Viber numbers unless you purchase credits separately. However, you retain full access to free Viber features: messaging other Viber users, making video calls within Viber, and sharing files with contacts. Your Viber account and contact list remain intact.

Checking your subscription status

After your cancellation date has passed, log into your app store account and navigate to your subscriptions. Your Viber subscription should no longer appear in the active subscriptions list, or it should be marked as "Cancelled," "Expired," or "Inactive." On your device, you can also check the Viber app settings to confirm no active subscription is listed. If your subscription still appears as active after the renewal date, contact your payment processor or Viber Support immediately.

Reactivating your subscription later

If you change your mind after cancelling, you can reactivate your Viber subscription at any time by purchasing the plan again in your app store or through the Viber app. Your Viber contact history and messages remain saved, so you will see your previous conversations when you reactivate. However, if you want to buy a calling plan again, you will typically pay the full price (not a discounted trial rate) unless Viber is running a special promotion.

Comparison of cancellation methods: choose your path

Different cancellation routes suit different situations. Use this table to identify the fastest method for your circumstances.

For most Singaporean users, cancelling via your app store (Apple or Google Play) is the fastest and safest method. Tocancel recommends this approach because you have direct evidence of cancellation in your payment account, and your payment processor's refund policies are legally enforced. If you encounter resistance from Viber, escalate to your payment processor first before contacting CASE.

Your checklist for cancelling Viber successfully

Use this checklist to ensure you have completed every step and protected yourself from unwanted charges.

• Identify where you subscribed (Apple App Store, Google Play, or Viber directly).
• Log into your payment account and locate your active Viber subscription.
• Note your renewal date and the current billing cycle end date.
• Cancel your subscription using the correct method for your payment platform.
• Take a screenshot of the cancellation confirmation screen.
• Save the confirmation email from your payment processor or Viber.
• Wait for the current billing cycle to end without being charged.
• Check your app store subscription list one week after the renewal date to confirm the subscription is no longer active.
• Review your payment method's transaction history to confirm no charge was applied on the renewal date.
• If a charge appears, contact your payment processor with your cancellation confirmation within 90 days to request a refund.

This checklist takes approximately 15 minutes to complete but protects you from billing disputes for months to come.

Why tocancel helps you cancel with confidence

Tocancel is your guide to cancelling subscriptions and services across Singapore without confusion or hidden charges. We provide step-by-step instructions tailored to each platform, track your consumer rights under Singapore law, and connect you with escalation channels (such as CASE) if companies refuse to honour your cancellation. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds for billing errors, and understand their legal protections. Whether you are cancelling Viber, streaming services, or gym memberships, Tocancel gives you the clarity and confidence to act.

Your Viber subscription can be cancelled in two to three minutes using the step-by-step methods outlined above. Start with the method that matches your device (Apple or Android), keep your confirmation email, and monitor your billing account to verify the cancellation worked. If Viber or your payment processor refuses to refund you, you have legal protections under Singapore's Consumer Protection (Fair Trading) Act, and Tocancel recommends escalating to CASE. You have the right to cancel anytime, and no company should continue charging you after you have cancelled. Take action today using Tocancel's guide, and reclaim control of your subscriptions.