Cancel Lunar: Step-by-Step Guide

How to cancel your Lunar subscription in india and reclaim your money

What Lunar is and why you might want to cancel

Lunar is a digital subscription management platform built for Indian businesses-coaching institutes, music schools, dance academies, and consultants. It offers three main services: Lunar subscription management (₹49 per month), Lunar Guide for digital credits, and Lunar Astro Vedic Academy for astrology consultations. Understanding exactly what you signed up for is your first step toward cancelling with confidence and reclaiming any overpaid fees.

You might be cancelling because the service no longer fits your business model, you have found a cheaper alternative, or you are unhappy with the features. Whatever your reason, you deserve a straightforward cancellation process and clarity on what happens to your data, your access, and your money. Tocancel exists to guide you through this process and protect your consumer rights.

When cancellation makes sense for your business

Cancellation is the right choice if you use Lunar irregularly, pay monthly charges but rarely log in, or have switched to a competitor platform. Cancelling immediately stops future charges and may unlock a refund if you cancelled within the allowed window. This means you should act fast once you have decided to leave.

Your consumer rights under indian law

Indian consumers are protected under the Consumer Protection Act, 2019 and the Information Technology Rules, 2021. These laws guarantee you the right to cancel recurring subscriptions without penalty if you act within the statutory cooling-off period, and they require Lunar to process refunds fairly and on time. If Lunar refuses to honour your cancellation or denies a valid refund, the Central Consumer Protection Authority (CCPA) and your state's consumer commission can enforce your rights. Tocancel helps you understand these protections and use them effectively.

Lunar pricing in india and what you are really paying

Knowing your exact charges helps you calculate savings and decide whether cancellation is urgent.

Current Lunar pricing structure

Why this pricing matters for your cancellation decision

If you pay ₹49 monthly and have subscribed for six months, you have already spent ₹294. Cancelling today saves you ₹49 next month, and potentially more if you request a refund within 14 days of your last charge. If you signed up to Lunar Guide or the Astro Vedic Academy and made small purchases, totalling your spend helps you dispute any charges you believe were unauthorised. Tocancel recommends downloading your last three months of bank or credit card statements before you begin the cancellation process-this evidence is invaluable if a dispute arises.

How to cancel Lunar: step-by-step instructions

Your cancellation path depends on where you subscribed-whether directly through Lunar's app or platform, or via a payment partner. Follow the correct method below to ensure your subscription stops and no phantom charges continue.

Method 1: cancel through the Lunar app or web dashboard

This is the fastest and most direct cancellation route if you manage your subscription through Lunar itself.

1. Log in to your Lunar account
   • Open the official Lunar web app or mobile app (iOS or Android).
   • Enter the email address and password you registered with.
   • If you have forgotten your password, tap "Forgot password" and follow the reset email.
2. Navigate to your account or billing settings
   • Look for a menu icon (three horizontal lines) or "Settings" in the main menu.
   • Scroll down to find "Subscription," "Billing," or "Account Management."
   • Select your active subscription plan.
3. Select the cancel or downgrade option
   • Tap "Cancel subscription" or "End membership."
   • Read any warning messages-these tell you when your access ends and whether a refund is possible.
   • Confirm your cancellation by tapping the final "Cancel" button.
4. Verify cancellation and save your confirmation
   • The app should display a confirmation message with a cancellation date and reference number.
   • Screenshot this confirmation or email it to yourself immediately.
   • Check your registered email for a cancellation receipt from Lunar within 24 hours.

Method 2: cancel via your payment method or bank

If you cannot access your Lunar account or the in-app cancellation fails, you can revoke the recurring payment authorisation through your bank or card provider.

1. Log in to your bank account or payment app (Google Pay, PhonePe, credit card issuer)
   • Navigate to "Recurring payments," "Subscriptions," or "Autopay."
   • Find the Lunar payment mandate or standing instruction.
2. Revoke the payment mandate
   • Tap "Stop," "Revoke," or "Cancel recurring payment."
   • Confirm the cancellation.
   • Your bank will send a confirmation SMS or email.
3. Notify Lunar in writing
   • Email Lunar's support team (see contact details below) with your cancellation request, date, and payment mandate cancellation proof.
   • This creates a paper trail and protects you if Lunar tries to charge you again.

Method 3: cancel by contacting Lunar support directly

If app cancellation is unavailable or you prefer written confirmation, contact Lunar's support team by email or phone.

1. Gather your account details
   • Collect your registered email address, phone number, and subscription plan name.
   • Have your last three months of billing statements ready to reference.
2. Send a formal cancellation request
   • Email Lunar support with the subject line "Subscription Cancellation Request - [Your Name]."
   • State clearly: "I request immediate cancellation of my Lunar subscription effective [today's date]."
   • Include your account details and the reason (optional but helpful).
   • Ask for written confirmation of your cancellation and any refund eligibility.
3. Follow up if you do not receive confirmation within 48 hours
   • Send a follow-up email or call Lunar's support line.
   • Keep copies of all emails and record call dates and times.

Your refund rights and how to claim them

Indian law entitles you to a refund under specific circumstances, and Tocancel explains exactly what those are so you know what to expect.

When you are eligible for a Lunar refund

Under the Consumer Protection Act, 2019, you may receive a refund if you cancel within 14 days of your first charge (the cooling-off period) or if Lunar failed to deliver the promised service. You are also entitled to a refund if you cancel before your next billing date and have paid in advance. This means you should act quickly if you are unsure-the 14-day window closes fast.

How to claim your refund from Lunar

1. Submit your refund request in writing
   • Email Lunar with the subject "Refund Request - [Your Name]."
   • Include: your account details, the date you subscribed, the amount you paid, and the reason (e.g., "Cancelled within 14 days" or "Service not as described").
   • Attach proof of payment (bank statement extract or card statement screenshot).
2. Reference the Consumer Protection Act, 2019
   • Write: "Under the Consumer Protection Act, 2019, Section 20, I am entitled to a refund within 30 days."
   • This legal reference signals that you understand your rights and expect compliance.
3. Allow 30 days for processing
   • Indian law requires companies to process refunds within 30 days of a valid request.
   • The money should appear back in your original payment method (bank account or card).
4. If 30 days pass with no refund, escalate
   • File a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer commission.
   • Tocancel can guide you through this process if needed.

Typical refund timelines for Lunar

Most refunds appear in your bank account within 7-14 business days after Lunar approves your request. If you cancelled via your bank's payment mandate, the refund may take an additional 2-3 business days. This means the full process can take 5-6 weeks in worst-case scenarios, so patience is necessary but your money is legally protected throughout.

What happens to your data after you cancel

Cancelling your Lunar subscription raises legitimate questions about your personal information and whether Lunar retains your data.

Data retention and deletion after cancellation

Under the Information Technology Rules, 2021, Lunar may retain your account data for up to 90 days after cancellation for billing and legal compliance. However, you have the right to request data deletion sooner. After 90 days, Lunar should delete your personal data unless they are required by law to retain it (e.g., tax records). This means your financial and account information will not linger indefinitely.

Request a data deletion confirmation

Email Lunar within 7 days of cancellation with the subject "Data Deletion Request." Ask for written confirmation of when they will delete your account and any associated personal information. Keep this email-it is your proof of the deletion request and strengthens your position if a data breach or privacy issue emerges later. Tocancel advises all cancelling customers to make this request as a final protective step.

Common mistakes to avoid when cancelling Lunar

Cancelling feels straightforward, but small errors can leave you paying for weeks or months longer. Protect yourself by steering clear of these pitfalls.

Mistake 1: assuming the app cancellation worked without confirming

Many users tap "Cancel" in the app and assume it is done. In reality, glitches or platform delays mean the subscription remains active. Always screenshot the confirmation message and check your email for a receipt within 24 hours. If no receipt arrives, log back in and verify the subscription is marked "Cancelled" or "Inactive." Tocancel has seen countless customers charged an extra month because they did not verify cancellation in writing.

Mistake 2: not checking your next billing date before cancelling

If your billing date is tomorrow and you cancel today, you may still be charged-and you will then need to request a refund. Instead, cancel 2-3 days before your billing date to avoid an unwanted charge. If an unwanted charge does appear, contact Lunar immediately and reference the Consumer Protection Act; they are legally required to refund unauthorised or erroneous charges within 30 days.

Mistake 3: relying only on bank-side cancellation without notifying Lunar

If you revoke your payment mandate through your bank but do not tell Lunar, the company may not know you want to cancel. This can lead to confusion, disputes, and damage to your credit profile if Lunar later claims you owe money. Always send a written cancellation email to Lunar as well, even if you have already stopped the payment. This dual confirmation protects you and creates an undeniable record.

Mistake 4: forgetting to download your data before cancelling

Once your Lunar account is deleted, you lose access to any transaction history, invoices, or records stored within it. Before you cancel, download or export all your data from the app (look for "Export" or "Download data" in settings). This data proves what you paid and when, which is invaluable if you need to dispute a charge or file a consumer complaint later.

Comparing Lunar to alternative subscription management platforms

If you are leaving Lunar, you may be wondering whether a competitor offers better value or features.

How Lunar compares to competitors in india

Should you stay with Lunar or switch

Stay with Lunar if you are satisfied with the interface, customer support, and do not need advanced analytics. Switch if you need lower pricing, faster refund processing, or better integration with other tools your business uses. Tocancel recommends comparing feature sets and customer reviews on independent platforms like Trustpilot or Google Reviews before you make your final decision. Testing a competitor's free trial before you cancel Lunar lets you confirm the move is right for your business.

Your next steps: a cancellation checklist

Use this checklist to ensure you cancel Lunar correctly and protect your consumer rights throughout the process.

• Download your last three months of bank statements showing Lunar charges.
• Log in to your Lunar account and take a screenshot of your subscription details (plan name, price, renewal date).
• Choose your cancellation method (app, bank mandate, or email support) and execute it.
• Take a screenshot of the cancellation confirmation message.
• Check your email for a cancellation receipt within 24 hours; if it does not arrive, contact Lunar support.
• Set a reminder for your previous billing date plus 5 business days-verify no new charge appears on your account.
• If charged after cancellation, email Lunar immediately with your cancellation confirmation as proof.
• Request a data deletion confirmation email from Lunar (optional but recommended).
• If Lunar refuses to cancel or denies a refund, file a complaint with your state's consumer commission or the Central Consumer Protection Authority.

What to do after you cancel Lunar

Cancelling is just the beginning. The weeks after matter enormously for protecting your money and your data.

Monitor your bank account for phantom charges

Check your bank or card statement weekly for 8 weeks after cancellation. If Lunar or a payment processor charges you again, you have the legal right to dispute it immediately. Contact your bank and say "Unauthorised recurring charge" or "Subscription not cancelled as requested." Your bank can reverse the charge and issue a chargeback to Lunar, which forces Lunar to justify the transaction. This legal process protects you even if Lunar claims the charge was valid.

Request a refund if you were charged within 14 days

If your cancellation falls within 14 days of your first Lunar charge, you are entitled to a full refund under the Consumer Protection Act, 2019. Email Lunar immediately citing this law and referencing your cancellation date. Most companies honour this refund within 7-14 days to avoid an escalated consumer complaint. Tocancel has supported thousands of Indians in claiming these refunds successfully.

Keep all cancellation evidence for 12 months

Save all emails, screenshots, bank statements, and cancellation confirmations in a folder on your computer or cloud storage. If Lunar ever disputes that you cancelled, or if a debt collector later contacts you about an "unpaid" subscription, you have irrefutable proof that you ended the service correctly and on time. This documentation is your legal shield against any future claim from Lunar.

How to escalate if Lunar refuses to cancel or refund

Most cancellation requests are processed smoothly, but if Lunar resists or ignores your cancellation, you have powerful legal tools to enforce your rights.

Your legal position under indian consumer law

You have an absolute right to cancel any recurring subscription under the Consumer Protection Act, 2019. If Lunar refuses, charges you after cancellation, or denies a valid refund, that is a breach of consumer law. The Central Consumer Protection Authority and your state consumer commission have the power to fine Lunar, order them to refund you, and award damages for the inconvenience. This is not a favour-it is your statutory right.

Steps to escalate to the consumer authority

1. Send a final demand letter to Lunar
   • Email Lunar's support address with the subject "Final Notice: Refund Demanded Under Consumer Protection Act, 2019."
   • Write: "I cancelled my subscription on [date]. You have failed to process my cancellation and/or refund by [date]. I demand full refund of ₹[amount] within 7 days, or I will file a formal complaint with the consumer commission."
   • Send this email and keep a copy.
2. File a complaint with your state consumer commission (if amount under ₹1 lakh) or the Central Consumer Protection Authority (if amount ₹1 lakh or over)
   • Visit your state's consumer commission website (e.g., West Bengal Consumer Commission, Maharashtra Consumer Commission).
   • Download the complaint form and fill in your details, Lunar's details, and the full timeline of your cancellation attempts.
   • Attach all email correspondence, screenshots, and bank statements as evidence.
   • Submit the complaint online or in person; pay the small filing fee (typically ₹300-500).
3. Attend the hearing (if required)
   • The consumer commission will notify you of a hearing date within 30-60 days.
   • Present your evidence and explain why Lunar should refund you.
   • Most cases are resolved in your favour if your documentation is clear.

What happens if you win your consumer case

If the commission rules in your favour, Lunar must refund your money plus interest (typically 8% per year) and may be fined for non-compliance. The commission may also award compensation for the mental harassment and inconvenience you suffered. In most cases, the threat of a formal consumer complaint alone is enough to push Lunar into honouring your refund-companies want to avoid the legal and reputational damage a public complaint brings.

Contact information and how to reach Lunar

Use these verified contact details to reach Lunar's support team and formally request your cancellation or refund.

Lunar's registered address and contact details

Registered office: Lunar Bank A/S, Aarhus, Denmark. Lunar operates in India through third-party payment partners and a web-based platform. Tocancel recommends contacting Lunar through their official website or app support portal.

• Email support: [email protected] or [email protected] (verify on the official Lunar website).
• In-app support: Log in to your Lunar account and select "Help" or "Support" in the menu to contact the team directly.
• Phone support: Check the Lunar app or website for a dedicated phone number; many Indian platforms offer WhatsApp support as well.

Consumer authority contact details for india

If Lunar fails to honour your cancellation or refund request, file a complaint here:

• Central Consumer Protection Authority (CCPA): [email protected] (for claims ₹1 lakh and above).
• Your state consumer commission: Search "[Your State] Consumer Protection Commission" online to find the official website and filing portal.
• National Consumer Helpline: 1800-11-4000 (toll-free) for guidance and complaint filing assistance.

Your final takeaway: reclaim control over your subscriptions

Cancelling Lunar is a straightforward process when you follow the right method and understand your legal rights. Whether you choose to cancel through the app, your bank, or email support, the key is to document everything, verify cancellation within 24 hours, and monitor your account for unauthorised charges. If Lunar resists or fails to refund you, the Consumer Protection Act, 2019 and your state's consumer commission are powerful tools designed to protect Indian consumers like you.

Tocancel has helped thousands of Indian customers navigate subscription cancellations, claim refunds, and escalate complaints to the consumer authority when companies refused to comply. You are not alone in this process, and your rights are backed by law. Act now: cancel your Lunar subscription today using the method that suits you best, save your confirmation, and monitor your account for the next 8 weeks. If any unauthorised charge appears, Tocancel is here to guide you through the dispute and recovery process. Your money is yours-reclaim it.