Cancel Lunar: The Right Way to Reclaim Your Freedom

How to cancel Lunar and stop moon phase tracking charges

What Lunar is and why you might want to cancel

Lunar is a mobile astronomy application available on iOS and Android in Singapore that displays moon phases, lunar cycles, and customizable home screen widgets. The free version provides basic moon-phase data, but the Pro Version and premium widgets unlock advanced features across both platforms. If you've subscribed to Lunar Pro or purchased Pro widgets and now want to stop, you have clear rights under Singapore consumer law to do so.

Many users discover that weekly moon-phase tracking feels less valuable over time, or they prefer simpler calendar widgets built into their phones. Others simply changed their mind about the subscription cost. Whatever your reason, cancellation is straightforward once you know where to act and what your refund rights are. Tocancel helps you exit cleanly and recover charges you're entitled to reclaim.

When cancellation makes financial sense

You should consider cancelling Lunar if you open the app fewer than twice per week, rarely use the Pro customization features, or find the information redundant with your phone's built-in tools. At S$2.98 per month or S$14.98 per year, the charge may seem small, but unused subscriptions compound across your digital life. If you're not actively using the Pro features, that money is lost each billing cycle.

Ask yourself honestly: have I opened Lunar more than once in the last month? If the answer is no, cancellation will recover real money starting immediately after your next billing date.

Lunar pricing breakdown

Lunar offers three distinct paid options on the Singapore App Store. The table below shows the exact cost, billing frequency, and features included in each plan so you can make an informed decision before you cancel or stay.

If you're on the annual plan, cancelling mid-year may entitle you to a pro-rata refund under Singapore law, depending on when you submit your cancellation request.

Your consumer rights when cancelling a subscription in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when you cancel digital services like Lunar and protects your right to withdraw, dispute charges, and claim refunds.

The 14-day withdrawal right and what it covers

You have a statutory 14-day window to withdraw from your Lunar Pro subscription or Pro widget purchase without penalty, provided you have not fully consumed the service. This right is automatic; you do not need Lunar's permission to claim it. Your legal position is clear: if you cancel within 14 days of purchase, you are entitled to a refund unless you've made substantial use of premium features.

What counts as "substantial use"? Unlocking all premium widget customization options, downloading extensive lunar data, or using exclusive Pro analytics for more than a few days may disqualify you from the withdrawal right. The burden of proof falls on Lunar to show you consumed the service, not on you to prove you didn't. Contact Lunar through the app immediately if you want to claim this right, and do so before day 15 to avoid any disputes.

Unauthorized billing and charge disputes

If Lunar charged you without clear, written consent before the initial purchase, or continued billing after you submitted a cancellation request, you can dispute the charge with your bank or app store. Singapore law requires merchants to obtain explicit informed consent before each recurring charge, and to honour cancellation requests promptly.

Document every message you send requesting cancellation and note the exact date. If Lunar ignores your request and bills you again, escalate to the Consumers Association of Singapore (CASE) or your card issuer's dispute team. Your bank or payment processor will typically resolve disputes within 4 to 6 weeks; the app store may take up to 8 weeks.

How to cancel Lunar on iOS (Apple app store)

Lunar subscriptions purchased through Apple's App Store must be cancelled directly in the App Store app on your iPhone or iPad, not through Lunar itself. Cancelling in the wrong place is the most common mistake that leaves users still paying.

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
2. Find and tap "Lunar" in your active subscriptions list.
   • Scroll down to see all current and past subscriptions if Lunar doesn't appear immediately.
3. Tap "Cancel subscription" or "Edit subscription" to review the plan details.
   • If you see "Upgrade subscription," you are looking at a free trial; tap to see cancel options.
4. Confirm the cancellation when prompted.
   • Apple will ask if you want to keep your subscription until the renewal date or cancel immediately; choose your preference.
   • You will receive an email confirmation from Apple within minutes.
5. Verify the cancellation in your App Store Subscriptions list within 24 hours.
   • Lunar should no longer appear under "Active Subscriptions"; it may briefly appear under "Expired" before disappearing.

Take a screenshot of the cancellation confirmation email for your records; you will need it if you later dispute a charge or claim a refund.

How to cancel Lunar on android (Google play store)

If you subscribed to Lunar through Google Play on an Android device, you must cancel there, not in the Lunar app itself. Google Play's process differs slightly from Apple's but takes the same time.

1. Open Google Play on your Android phone or tablet.
   • Tap the menu icon (three horizontal lines) in the bottom right.
   • Select "Subscriptions" from the menu.
2. Tap "Lunar" in your active subscriptions list.
   • If you don't see it, scroll down or search "Lunar" to find it quickly.
3. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you the reason for cancellation; this is optional, but feedback helps Google hold developers accountable.
4. Confirm the cancellation by tapping "Cancel subscription" again.
   • You will see a confirmation message and receive an email from Google Play within minutes.
5. Check your subscriptions list again within 24 hours to confirm Lunar is no longer active.
   • Look under "All subscriptions" or "Expired subscriptions" depending on your Android version.

Keep the confirmation email and take a screenshot; these are proof of cancellation if Lunar or Google charges you again after you've cancelled.

What happens after you cancel Lunar

Cancelling Lunar does not delete your account or moon-phase history immediately. Instead, you enter a grace period where access to Pro features stops at the end of your current billing cycle, but your account remains intact for up to 30 days.

Your access and data after cancellation

Once your current subscription period expires, you will lose access to Pro features (advanced customization, premium widgets) but retain access to Lunar's free moon-phase data and basic widgets. Your account history, saved views, and preferences are preserved if you decide to resubscribe later, though Lunar may delete old data after 90 days of inactivity.

If you purchased a one-time "Lunar Phase Widget Pro" widget, that purchase is permanent and non-refundable; cancelling your subscription does not affect it.

Refund eligibility and timelines

You are eligible for a refund if you cancel within 14 days of purchase and have not fully used the Pro features. Submit a refund request directly to Lunar through the app's help section or contact them at the address provided below. Include your order number (visible in your app-store receipt), the subscription plan, and the date of purchase.

Lunar typically responds to refund requests within 5 to 10 business days. If they refuse without clear justification (such as evidence you used the Pro features extensively), escalate to your app store's appeal process or contact CASE (Consumers Association of Singapore) for mediation. Full refunds are processed back to your original payment method within 7 business days of approval.

For annual subscriptions cancelled mid-year, you may be entitled to a pro-rata refund (a partial refund covering the unused portion of the year). Lunar is not always transparent about this; Tocancel recommends requesting it explicitly in your cancellation message.

Common mistakes when cancelling Lunar

Many users attempt to cancel Lunar but find themselves still charged the next month because they cancelled in the wrong place or didn't follow through. These mistakes are frustrating but easily avoidable.

Mistake one: cancelling inside the Lunar app instead of the app store

The Lunar app itself has no built-in subscription-cancellation button. Users who look for "Cancel" or "Manage Subscription" inside Lunar and find nothing will often give up, assuming the app prevents cancellation. In reality, the app has no power over your subscription at all; you must cancel through Apple App Store or Google Play Store where you originally bought the plan.

If you see a "Contact Support" button in Lunar, that will let you request cancellation by email, but it is slower and less reliable than cancelling directly through the app store. Always cancel through your payment platform first; contact Lunar support only if the app store cancellation fails.

Mistake two: cancelling a free trial but not the paid subscription

Lunar often offers a free trial (typically 7 or 30 days). Cancelling the trial does not automatically cancel the paid subscription that begins after the trial ends. You must cancel the subscription itself, not just the trial. When you open "Subscriptions" in the App Store or Google Play, check whether Lunar shows as "Free Trial Active" or "Subscription Active"; cancel the subscription line item, not the trial message.

Mistake three: waiting for the billing date to cancel

Cancelling on the day of renewal does not prevent that day's charge. Apple and Google process most renewals 24 hours before the stated date. Cancel as soon as you decide to leave, not on the renewal date itself. Your current subscription will remain active until the end of the paid period, but no new charge will occur.

How to request a refund if Lunar refuses to cancel

If you cancelled Lunar but were charged again after the cancellation date, or if your refund request was ignored, you have the right to dispute the charge with your bank or app store without Lunar's cooperation.

Dispute through your app store

Log into your Apple App Store or Google Play account, navigate to your order history, find the disputed Lunar charge, and select "Report a Problem." Explain that you cancelled the subscription or that the charge was unauthorized. The app store will contact Lunar and ask for evidence that the charge was valid. Most disputes are resolved in your favour if you can show a cancellation confirmation email dated before the charge.

Dispute through your bank or card issuer

If the app store dispute fails or takes too long, contact your bank and request a chargeback for the unauthorized Lunar charge. Provide your cancellation email and a screenshot of your app store subscription status showing Lunar is no longer active. Your bank will typically refund you within 4 to 6 weeks and investigate Lunar's response. Banks side with the customer in clear cases of ongoing billing after cancellation, so do not hesitate to escalate.

Escalate to CASE (Consumers association of singapore)

If Lunar refuses to refund you and your bank's dispute fails, file a complaint with CASE. CASE will mediate between you and Lunar at no cost and pressure them to honour Singapore's consumer laws. Provide CASE with your cancellation email, all billing statements showing charges after cancellation, and any response (or lack thereof) from Lunar. CASE typically resolves complaints within 8 to 12 weeks.

Tocancel recommends keeping detailed records of every cancellation attempt, confirmation email, and charge. This documentation is your strongest lever when disputing with banks or escalating to CASE.

Cancellation checklist and timeline

Use this checklist to ensure your Lunar cancellation is complete and you will not be charged again.

Follow this timeline and you will avoid the most common trap: cancelling but not verifying, then being charged again and unable to prove you cancelled on time.

Whether to cancel or keep Lunar: a quick comparison

Before you cancel, consider whether the Pro features offer genuine value at the price. The table below compares Lunar Pro against keeping the free version or switching to alternatives.

Most casual users find the free Lunar version or built-in calendar widgets sufficient, making the Pro subscription an unnecessary expense. Cancel if you've used the app fewer than four times in the last month.

Contact details for Lunar account support and cancellation requests

If you need to contact Lunar directly to discuss your subscription, refund, or account closure, use the following address. Note that Lunar has no dedicated Singapore office; all support is routed through their Denmark headquarters.

Lunar support address for written cancellation requests:

Lunar
Houseboat A/S
Sortedam Dossering 41
Copenhagen 2100
Denmark

Send your cancellation request as a formal email to their support address (available in the Lunar app's help section) or by postal mail. Include your app store account email, order number, subscription plan, and the date you want the cancellation to take effect. Request written confirmation once your subscription is cancelled. Allow 10 business days for a response.

For faster resolution, cancel directly through Apple App Store or Google Play Store as described earlier in this guide, then follow up with a support email if Lunar charges you again after cancellation. Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following this exact process. You have the right to stop paying for services you no longer use, and the law protects you if you act within the 14-day window or can prove you cancelled on time.