Cancel Acuity Scheduling: Step-by-Step Guide

How to cancel Acuity Scheduling and protect your subscription rights in india

Why you might cancel Acuity Scheduling

Acuity Scheduling is an online appointment booking platform that helps service professionals-salons, therapists, consultants, coaches and freelancers-manage client bookings, send automated reminders and collect payments from a single dashboard. If you run a small business in India, you may have chosen Acuity to reduce manual scheduling work and streamline your workflow.

However, your circumstances change. You might cancel because you've found a simpler, cheaper alternative, negotiated better rates elsewhere, or discovered the subscription cost no longer aligns with your business revenue. Whatever your reason, you have clear legal rights as an Indian consumer-and Tocancel is here to help you exercise them confidently and cleanly.

Common reasons indian businesses cancel

Many users cancel Acuity after switching to free tools like Google Calendar, moving to competitors like Calendly or Booking.com, downsizing their operations, or integrating scheduling into a custom website. Others find their monthly or annual spend unjustified once business slows. Your reason is valid-what matters is executing the cancellation correctly so you don't lose money or data.

Before you cancel: what you need to know

Acuity Scheduling operates under Squarespace, Inc. (a US-registered company) but serves Indian customers through its main platform. This means your cancellation is governed by both Acuity's internal policies and Indian consumer protection law. Tocancel advises you to act within your legal windows to maximise your refund eligibility and protect your rights.

Your consumer rights under indian law

Indian consumer protection law recognises your right to cancel digital services and claim refunds in specific circumstances. Understanding these rights is your foundation for a successful cancellation.

The consumer protection act, 2019 and your cooling-off period

Under the Consumer Protection Act, 2019, you have a statutory cooling-off period for distance purchases (services bought online). The standard window is 7 days from the date of purchase. However, Acuity Scheduling's own refund policy is more generous: if you cancel your annual subscription within 14 days of purchase, you receive a full refund with no questions asked. This means you benefit from two layers of protection-your legal entitlement plus Acuity's internal guarantee.

Your legal position: if Acuity refuses a refund you believe you deserve within these windows, you can escalate your complaint to the District Consumer Disputes Redressal Commission (DCDRC) in your state or file a case under the Consumer Protection Act. Tocancel recommends keeping screenshots of your billing page, cancellation request and any email confirmations as evidence.

Your rights after cancellation

Once you cancel, you have the right to receive written cancellation confirmation from Acuity, access your appointment history and client records for export within a reasonable timeframe (typically 30 days), and ensure no further charges appear on your payment method. If phantom charges occur after cancellation, you can dispute them with your bank or payment processor immediately-your bank has a responsibility to investigate unauthorised recurring debits.

Acuity must not retain your appointment data permanently; you own your client contact records. Request a data export before your access ends, then keep a copy for your records. This protects your business continuity if you switch platforms.

Acuity Scheduling pricing structure and refund policy

Your refund eligibility depends on your subscription plan and how long you have held the account. Below is a clear breakdown of Acuity's pricing tiers, billing cycles and refund terms for Indian customers.

Pricing and refund policy at a glance

Understanding your billing in indian rupees

Acuity displays prices in USD on its website, but your actual charge appears in Indian Rupees on your bank statement. The conversion rate applied is the rate on your purchase date-currency fluctuations between purchase and cancellation do not affect your refund amount. You will be refunded in INR based on the original converted charge. Always check your statement to confirm the exact INR amount you paid, as this determines your refund claim.

If you used a credit card, your refund will return to the same card within 5-10 business days after Acuity processes your request. If you used UPI or a digital wallet, the refund timeframe may vary by provider-typically 2-5 business days.

How to cancel Acuity Scheduling: step-by-step instructions

Cancellation method depends on how you signed up-directly through Acuity's website, via the App Store, or via Google Play. Follow the correct path for your account.

Cancel an Acuity Scheduling account (website signup)

If you created your account on Acuity's website and pay directly, follow these steps to cancel and request your refund.

1. Log into your Acuity Scheduling account at acuityscheduling.com
   • Enter your email address and password.
   • If you have forgotten your password, click "Forgot password" and check your email for a reset link.
2. Navigate to your account settings
   • Click the profile icon (usually top-right corner) or select "Settings" from the dashboard menu.
   • Look for a "Billing" or "Subscription" section.
3. Select your active subscription plan
   • You will see your plan name, renewal date and payment method.
   • Look for a "Cancel subscription" or "Manage plan" button.
4. Confirm cancellation
   • Acuity will ask you to confirm your reason for cancellation and offer downgrade options.
   • Select "Cancel subscription" rather than downgrade if you want to exit completely.
5. Request your refund immediately (if eligible)
   • If you are within 14 days of annual purchase, state this clearly in any dialogue box or email to support.
   • Take a screenshot of the cancellation confirmation.
6. Contact Acuity Scheduling support if no refund is offered
   • Email support at [email protected] with your order number, purchase date and reason for refund.
   • Reference the 14-day refund guarantee if applicable and cite your invoice.
   • Keep a copy of this email for evidence.

Cancel via app store (iOS)

If you subscribed to Acuity through your Apple device, you must cancel via App Store settings rather than the app itself.

1. Open the App Store app on your iPhone or iPad
   • Tap the profile icon at the bottom-right.
2. Select "Subscriptions"
   • You will see all active subscriptions.
3. Find Acuity Scheduling
   • Tap the subscription name to view details.
4. Tap "Cancel subscription"
   • Confirm the cancellation when prompted.
   • Apple will show your refund status.
5. Request a refund (if within 48 hours)
   • Apple offers refunds for accidental purchases or if you cancel within 48 hours of signing up.
   • If you are eligible, Apple will refund to your registered payment method.

Cancel via google play (Android)

If you subscribed via Google Play on an Android device, follow these steps.

1. Open the Google Play Store app
   • Tap the profile icon (top-right).
2. Select "Payments and subscriptions"
   • Then choose "Subscriptions".
3. Tap Acuity Scheduling
   • View your subscription details.
4. Select "Cancel subscription"
   • Google will ask if you want to continue or cancel.
   • Confirm cancellation.
5. Track refund status
   • Google typically processes refunds within 48 hours if you cancel within 48 hours of purchase.
   • Your refund will return to your registered payment method.

What happens immediately after you cancel

Once you confirm cancellation, your Acuity account enters a grace period. You need to act quickly to protect your data and confirm your refund is processing.

Your access after cancellation

After you cancel, Acuity will allow you to view and export your appointment history and client contact records for a limited time-usually 30 days. Do not wait: log back in within 48 hours and export all your data (appointments, client emails, notes, payment history) to a CSV file or PDF. This ensures you retain a copy of your business information if you need to migrate to another platform or keep records for tax purposes.

Your calendar integrations (Google Calendar, Outlook) will disconnect once your subscription ends. Any upcoming appointment reminders will stop being sent automatically.

Confirming your refund

After cancellation, monitor your email for a refund confirmation from Acuity. If you are within the 14-day annual refund window or 48-hour app refund window, the refund should process within 5-10 business days (for direct website purchases) or 2-5 business days (for App Store or Google Play). Check your bank statement or payment app to see the refund credit.

If 10 business days pass and you see no refund, email Acuity support again with your cancellation confirmation number and original invoice. Tocancel recommends keeping all emails and screenshots until the refund clears your account.

Common cancellation mistakes to avoid

Many users rush their cancellation or overlook critical details-and end up losing money or access to their data. These are the traps Tocancel sees most often.

Mistake 1: cancelling only the app without cancelling the subscription

Deleting the Acuity app from your phone does not cancel your subscription. You will continue to be charged. You must cancel the subscription through your account settings or the App Store/Google Play settings, not just uninstall the app.

Mistake 2: missing the 14-day refund window

If you are just one day past 14 days, you lose your refund eligibility on annual plans. Mark your calendar on purchase day and cancel within the window. Tocancel strongly advises cancelling on day 12 or 13 if you are unsure, to avoid any timezone or processing delays.

Mistake 3: not exporting your data before access ends

After cancellation, you have only 30 days to export your appointment history, client list and payment records. If you delay, you may lose access permanently. Export everything within 48 hours of cancellation confirmation.

Mistake 4: failing to dispute phantom charges

If Acuity charges you after your cancellation date, do not assume it is a mistake that will resolve itself. Contact your bank immediately and dispute the charge as an unauthorised recurring debit. Your bank can reverse the charge and Acuity will have to justify the transaction-most cannot, and your bank will refund you.

Mistake 5: not keeping cancellation evidence

Screenshot your cancellation confirmation, take a picture of your email confirmation, and save any support emails. If Acuity later claims you never cancelled or disputes your refund, you have written proof. This evidence is crucial for any escalation to the Consumer Protection Act authority in your state.

If Acuity refuses your refund: escalation options

Most cancellations and refunds process smoothly, but Tocancel knows some users face resistance. If Acuity denies your refund claim despite your eligibility, use these formal channels to recover your money.

Step 1: request escalation to Acuity management

Email Acuity support with the subject line "Refund escalation request - Consumer Protection Act." Include your order number, purchase date, cancellation date, reason for refund, and a clear statement that you are within the 14-day window (if true). Ask for a manager's response within 7 days. Many companies reverse decisions once they see a formal escalation.

Step 2: file a complaint with the relevant district consumer disputes redressal commission

If Acuity ignores your request after 14 days, you can file a formal complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your state. You will need to provide your cancellation evidence, payment proof, all email communication, and a written statement of facts. The DCDRC has the authority to order Acuity to refund you plus compensation for unfair trade practice. Filing is low-cost (₹500-₹5,000 depending on claim amount) and requires no lawyer.

Tocancel recommends contacting your state's DCDRC office for the correct filing procedure and fee. You can also escalate to the National Consumer Disputes Redressal Commission (NCDRC) if the DCDRC ruling is unsatisfactory.

Step 3: dispute the charge with your bank or payment processor

Simultaneously, contact your bank or payment provider (credit card company, UPI issuer, digital wallet provider) and file a dispute for an unauthorised charge or failure to deliver service. Provide your cancellation confirmation as evidence. Your bank can reverse the charge within 60 days of the transaction, and most will do so if you provide proof you cancelled.

Comparison: Acuity vs alternative scheduling tools

Before you cancel, consider whether another platform might serve you better. This comparison can help you decide whether cancellation is right for you or whether you should downgrade first.

If you are switching to a free tool or a cheaper provider, Tocancel advises you to set up your new system first, export all your Acuity data, then cancel. This minimizes business disruption and ensures continuity of client bookings.

Cancellation checklist for indian users

Use this checklist to ensure you cancel correctly and protect your refund and data rights.

• Check your purchase date and verify you are within 14 days (annual) or 48 hours (app) for refund eligibility.
• Log into your Acuity account and take a screenshot of your billing page showing your plan and next renewal date.
• Export all your appointment history, client contact list and payment records to a file or CSV.
• Navigate to settings and select "Cancel subscription."
• Confirm cancellation and take a screenshot of the confirmation message.
• Save the cancellation confirmation email that Acuity sends you.
• If you are eligible for a refund, reply to the confirmation email requesting your refund explicitly, citing the 14-day policy or app store rules.
• Monitor your bank statement for the refund credit within 5-10 business days.
• If no refund appears after 10 days, send a formal refund request to support with all evidence attached.
• If Acuity refuses, gather all evidence and prepare to escalate to your state's DCDRC.

Your rights summary and next steps

Cancelling Acuity Scheduling is a straightforward process if you know your rights and follow the correct steps. You have a statutory 7-day cooling-off period under Indian consumer law, plus Acuity's own 14-day refund guarantee on annual plans. This means you can cancel and recover your money if you act within these windows. Tocancel empowers you to cancel confidently by providing clear, legal guidance and escalation options if the company resists.

Your key takeaways: cancel via your account settings (website), App Store or Google Play depending on how you signed up; export all your data within 48 hours; request your refund immediately if eligible; and keep all cancellation evidence. If Acuity refuses your refund, you have formal channels-the District Consumer Disputes Redressal Commission in your state-to recover your money legally.

Tocancel has guided thousands of consumers through service cancellations across India, and we stand with you to ensure you keep what is rightfully yours. If you face resistance from Acuity, we recommend documenting everything, sending a formal escalation email citing the Consumer Protection Act, 2019, and filing a DCDRC complaint if necessary. Your money is your own-cancel with confidence.

Contact information for Acuity Scheduling

Acuity Scheduling is owned by Squarespace, Inc., a US-registered company. For cancellation and refund inquiries, contact support at [email protected] or use the support portal within your account settings. For formal complaints or if support does not respond within 7 days, you may file a complaint with the District Consumer Disputes Redressal Commission in your state or email Squarespace's legal team (contact details available through their main website). Tocancel recommends always keeping a record of your support communication for potential escalation.