Cancel Acuity Scheduling: The Right Way

How to cancel Acuity Scheduling in singapore and protect your account

What is Acuity Scheduling and why you might cancel

Acuity Scheduling is a cloud-based appointment booking platform built for service professionals across Singapore who need to accept client bookings, send automated reminders, and process payments online. Whether you run a tutoring business, medical clinic, salon, coaching practice, or wellness studio, Acuity handles the scheduling infrastructure so you focus on delivering your service. The platform integrates with your calendar, payment processors (Stripe, Square, PayPal), and email systems, and your clients book appointments on a branded scheduling page you control.

You might cancel Acuity Scheduling for several reasons: you've found a competitor that better suits your workflow, your business model has changed, your subscription costs are no longer aligned with your revenue, or you're consolidating tools to reduce software bloat. Whatever your reason, understanding your cancellation rights under Singapore law strengthens your position and ensures you avoid unexpected charges.

Who uses Acuity Scheduling in singapore

Solo practitioners, small clinics, independent tutors, wellness coaches, and service-based businesses across Singapore use Acuity to eliminate manual scheduling and reduce no-shows. The platform scales from basic Starter plans (simple booking pages) through Standard and Premium tiers (custom forms, payment splits, team member access, and advanced reporting). Your subscription model determines your cancellation rights and refund eligibility.

How Acuity Scheduling charges you

Acuity operates on three purchasing channels in Singapore: direct web subscriptions (billed monthly or annually), App Store or Google Play app purchases, and integrations via Squarespace or other platforms. Your cancellation method and refund timeline depend on where you purchased your subscription. Direct web subscriptions offer the fastest, most transparent cancellation path; app and third-party platform purchases follow separate refund policies.

Understanding your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when dealing with Acuity Scheduling cancellations and billing disputes. Knowing your statutory rights prevents you from accepting unfair terms or missing refund windows that the law guarantees.

Your statutory rights as a singapore consumer

Under the Consumer Protection (Fair Trading) Act, Acuity must provide the service as described, be transparent about pricing and cancellation terms, and honour your cancellation request within the statutory timeframe. If you purchase an annual subscription directly via Acuity's website, you are entitled to a full refund if you cancel within 14 calendar days of purchase, no questions asked. This is your legal right, not a courtesy. Monthly subscriptions do not qualify for mid-cycle refunds but continue until the end of your current billing period, after which no further charges occur if you have cancelled.

If Acuity charges you after you cancel, or if payments continue without your authorisation, you can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the Infocomm Media Development Authority (IMDA) for dispute resolution. Document every cancellation confirmation email and screenshot as evidence; this protects you in any formal dispute.

Refund eligibility by subscription type

Your refund entitlement depends entirely on how you purchased your subscription. Web-direct annual subscriptions attract a full refund within 14 days of purchase; after 14 days, you forfeit refund rights but can still cancel to prevent future charges. Monthly subscriptions never qualify for mid-cycle refunds; instead, your access continues until the end of your billing period, then stops automatically. App Store or Google Play purchases follow Apple and Google's respective refund policies (typically 14-30 days), not Acuity's terms. If you purchased through Squarespace or another platform integration, contact that platform's support team for refund eligibility, as Acuity's terms do not apply.

Three ways to cancel Acuity Scheduling

Acuity offers three primary cancellation methods depending on where you purchased and how you manage your account. The web dashboard method (recommended) gives you instant confirmation, account data backup, and transparent proof of cancellation; email and support ticket methods take longer but work if dashboard access fails.

Cancel via the web dashboard (recommended)

This is the fastest, clearest path to cancellation. You retain control, receive immediate confirmation, and can back up your data before access expires.

1. Open a web browser and log in to your Acuity Scheduling account at acuityscheduling.com.
   • Enter the email address and password associated with your subscription.
   • If you use single sign-on (Google, Facebook, or another provider), log in via that method.
2. Navigate to your account settings menu.
   • Click your profile icon or avatar in the top-right corner of the dashboard.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Locate the Billing or Subscription section.
   • Look for a "Billing", "Plans", "Subscription", or "Payment" tab within Settings.
   • This page displays your current plan, renewal date, and payment method.
4. Click the "Cancel Subscription" or "Cancel Plan" button.
   • Acuity will ask why you are cancelling; select the reason that applies to you.
   • This feedback helps Acuity improve, but your cancellation is not conditional on your answer.
5. Confirm your cancellation by clicking the final "Confirm" or "Yes, Cancel" button.
   • Acuity will display a confirmation message on screen and send a confirmation email to your registered address.
   • Screenshot this confirmation page and save the email for your records.
6. Back up your data before access expires.
   • Export your client list, appointment history, and any custom forms to CSV or PDF via the Settings or Reports section.
   • Your access will end at the conclusion of your billing cycle (end of month for monthly plans, end of annual term for annual plans).

Cancel via email support

If you cannot log in or prefer written confirmation, email Acuity's support team to request manual cancellation.

1. Compose an email to Acuity's support address (typically [email protected] or via the Contact form on their website).
   • Subject line: "Request to Cancel Subscription - [Your Name]"
   • Include your full name, email address associated with your account, and current subscription plan (Starter, Standard, or Premium).
   • State clearly: "I request to cancel my Acuity Scheduling subscription effective immediately."
2. Specify your refund timeline if within the 14-day window.
   • If you purchased within the last 14 days, include: "I purchased this subscription on [date] and am within the 14-day refund window. Please confirm my eligibility for a full refund."
   • If beyond 14 days, include: "I understand I am beyond the 14-day refund period and request that no further charges apply after [end of current billing cycle]."
3. Request written confirmation.
   • Ask Acuity to reply with a cancellation confirmation email including the effective cancellation date and any refund amount.
   • Save this email as proof of cancellation.

Cancel via the Acuity support ticket system

If email does not yield a response within 5 business days, open a support ticket directly through your account dashboard.

1. Log in to your Acuity Scheduling account and click "Help" or the support icon.
   • Select "Contact Support" or "Submit a Ticket" from the menu.
2. Create a new support ticket with the subject "Cancel My Subscription".
   • Describe your request clearly: "I wish to cancel my Acuity Scheduling subscription effective [date]. Please confirm the cancellation and any applicable refund."
3. Include your subscription details and proof of purchase.
   • Attach a screenshot of your current billing page and the date of purchase if you have it.
4. Monitor your ticket until Acuity confirms the cancellation in writing.
   • Acuity typically responds within 2-3 business days; follow up if you do not hear back.

Acuity Scheduling pricing plans in singapore (SGD)

Your cancellation eligibility depends partly on which plan you currently hold. Below is a breakdown of Acuity's standard pricing as of 2026, billed in SGD for Singapore customers.

Prices fluctuate based on promotional offers, currency conversion, and plan customisation. Always check your invoice to confirm the exact amount you were charged. Annual subscriptions are the only Acuity plans that guarantee a full refund within 14 days; monthly plans lock you in until the next renewal date, after which no further charges occur if you have cancelled.

What happens after you cancel Acuity Scheduling

Cancellation does not equal instant account deletion. Understanding the post-cancellation timeline prevents confusion and ensures you retain access to your data long enough to migrate to a new tool.

Your access timeline after cancellation

Once you cancel, your Acuity Scheduling account remains active until the end of your current billing cycle. If you are on a monthly plan and cancel mid-month, you retain full access (including client bookings, payment processing, and email reminders) until the last day of that month. If you are on an annual plan, access continues until the anniversary of your purchase date. After the billing cycle ends, Acuity disables your account and your booking page goes offline; your clients will no longer see your scheduling link or be able to book appointments.

Data export and backup before the deadline

Always export your data before access expires. Acuity does not automatically delete your data, but you lose the ability to access or export it once your account is disabled. Inside your account settings, locate the "Export" or "Data" section and download your client list, appointment history, payment records, and custom forms to CSV or PDF format. Store these files on your computer or cloud storage (Google Drive, OneDrive, Dropbox) so you can migrate client information to a new scheduling tool if needed.

Refunds and when you receive them

If you qualify for a refund (annual subscription within 14 days), Acuity typically processes the refund to your original payment method within 5-10 business days of cancellation. Check your bank statement or credit card account under the transaction date plus 10 days. If no refund appears after 10 business days, contact Acuity support with your cancellation confirmation email and request a refund status update. Keep all cancellation confirmation emails until the refund is visible in your account.

Common cancellation traps and how to avoid them

Many Singapore-based business owners accidentally incur unwanted charges or lose refund eligibility by overlooking deadlines or misunderstanding terms. Here are the pitfalls to watch for and how to sidestep them.

Trap 1: missing the 14-day refund window

The 14-day refund window is strict. If you purchase an annual subscription on 1 January and wait until 16 January to cancel, you forfeit your refund. Mark your purchase date on your calendar and set a phone reminder for day 12 if you are uncertain about keeping your subscription. If you are within 14 days, include the exact purchase date in your cancellation email so Acuity cannot dispute your eligibility.

Trap 2: assuming account deactivation stops charges

Deleting your account or removing your payment method does not cancel your subscription. Acuity treats these as separate actions. You must explicitly select "Cancel Subscription" in the Billing section of Settings; removing your card or deactivating your account may actually trigger an error when Acuity tries to process your renewal, leading to missed invoices and account suspension. Always cancel the subscription first, then delete the account if you wish.

Trap 3: confusing monthly and annual billing terms

Monthly subscriptions and annual subscriptions have different cancellation rules. A monthly plan cancelled mid-cycle does not refund the current month; it stops future charges at the next renewal date. An annual plan cancelled within 14 days of purchase refunds the full amount. An annual plan cancelled after 14 days does not refund but stops charging after the annual term ends. Confirm your billing cycle (monthly or annual) before cancelling so you know what to expect.

Trap 4: not documenting your cancellation proof

If Acuity's systems fail to process your cancellation or you later receive unexpected charges, your cancellation confirmation email is your only proof. Screenshot the web dashboard confirmation screen immediately after cancelling, and save every email from Acuity about your cancellation. If a dispute arises, you can escalate to CASE (case.org.sg) with this documentation in hand, which strengthens your complaint significantly.

Trap 5: cancelling through a third-party platform (App store, google play, squarespace)

If you purchased Acuity through the App Store, Google Play, or a Squarespace integration, cancelling in the Acuity web dashboard may not work. Instead, you must cancel through the platform where you purchased. For App Store, go to Settings > [Your Name] > Subscriptions > Acuity Scheduling > Cancel Subscription. For Google Play, open the Play Store app > Account > Subscriptions > Acuity Scheduling > Cancel. For Squarespace, contact Squarespace support directly. Acuity cannot process these third-party cancellations, and support may take longer to reflect the change in Acuity's systems.

How to use tocancel to protect yourself during cancellation

Tocancel is your partner in transparent, stress-free cancellations. Tocancel provides detailed step-by-step guides (like this one), checklists, and verified cancellation contact information for hundreds of services, including Acuity Scheduling. Before you cancel, visit Tocancel (tocancel.com) to confirm the latest cancellation methods, check for any service updates, and access a cancellation checklist tailored to Acuity Scheduling.

Tocancel also archives user reviews and common issues, so you can see whether other Singapore businesses have faced billing problems after cancellation. If you cancel Acuity through Tocancel's verified instructions and encounter a problem, Tocancel's escalation guides help you file complaints with CASE or IMDA backed by consumer law references. Thousands of users trust Tocancel to ensure their cancellations are legally compliant and fully documented, turning a stressful process into a predictable one.

Key steps to cancel Acuity Scheduling: your checklist

Before you cancel, print or save this checklist to ensure you complete every step and protect your account.

• Confirm your purchase date: Note whether you purchased within the last 14 days (eligible for full refund) or beyond 14 days (no refund, but cancellation stops future charges).
• Identify your subscription type: Check whether your plan is monthly or annual, and confirm your renewal date.
• Confirm your purchase channel: Cancel via the Acuity web dashboard if you purchased directly; use App Store / Google Play / Squarespace settings if you purchased through those platforms.
• Export your data: Download your client list, appointment history, forms, and payment records to CSV or PDF before your access expires.
• Initiate cancellation: Use the web dashboard method (fastest) or email support if you cannot log in.
• Collect confirmation: Screenshot the confirmation screen and save the confirmation email.
• Verify the refund (if eligible): Check your bank account or credit card within 5-10 business days of cancellation for the refund.
• Monitor your account: Confirm no further charges appear on your next billing date; if they do, escalate to CASE with your cancellation proof.

When to escalate your cancellation to CASE or IMDA

If Acuity ignores your cancellation request, continues charging after you cancel, or refuses a refund you are entitled to under the Consumer Protection (Fair Trading) Act, do not accept the outcome. Escalate to Singapore's consumer authorities immediately.

Your legal position and escalation rights

The Consumers Association of Singapore (CASE) handles disputes between consumers and businesses over unfair billing, false claims, or breach of contract. If Acuity charges you after cancellation, CASE can investigate and, in many cases, recover your money. The Infocomm Media Development Authority (IMDA) handles complaints specific to digital services and online transactions; if Acuity's website or app functionality is at fault (e.g., the cancellation button does not work), IMDA can enforce correction. You have the right to file a complaint with either body at no cost.

How to file a complaint

Visit case.org.sg and complete the online complaint form, or call 6100-0820 during business hours. You will need your account details, proof of payment (invoice or receipt), cancellation confirmation email, and evidence of unauthorised charges (bank statement). CASE typically investigates within 14-30 days and will contact Acuity on your behalf. Document everything in writing; phone calls and verbal promises are harder to prove in disputes. If CASE cannot resolve the matter, they will advise you on legal options, including small claims court or arbitration.

Comparing Acuity Scheduling to similar tools

Before you cancel, consider whether Acuity actually meets your needs or if you are jumping to a competitor that might not be better. Below is a quick comparison of Acuity against three popular alternatives used by Singapore service professionals.

If you are cancelling because Acuity is too expensive, Calendly or Square Appointments offer lower entry prices. If you need native payment processing without third-party integrations, Square Appointments is built on Square's infrastructure and may be simpler. If you are consolidating tools, HubSpot's free CRM includes basic scheduling and is a lower-cost alternative if you already use HubSpot for marketing. Before you cancel Acuity, test your alternative for 7-14 days to ensure it handles your workflow without friction.

Contact information and final steps

After you cancel Acuity Scheduling, keep these contacts for reference if issues arise.

Acuity Scheduling support and contact details

Acuity Scheduling does not publish a Singapore-specific office address; the company operates as a US-based SaaS provider. Contact them via email at [email protected] or through the support ticket system inside your account dashboard. Response time is typically 2-3 business days; if you are escalating a billing dispute or requesting a refund, include your cancellation confirmation and purchase date in your first message to speed up resolution.

Singapore consumer authorities

Consumers Association of Singapore (CASE): case.org.sg | Phone 6100-0820 (weekdays, 8.30 am - 5.00 pm) | File a complaint for unfair billing, breach of contract, or unauthorised charges.

Infocomm Media Development Authority (IMDA): imda.gov.sg | Email [email protected] | File a complaint if Acuity's website, app, or payment processing fails to function as advertised.

Your cancellation is within reach

Cancelling Acuity Scheduling is straightforward if you follow the right method, document every step, and know your consumer rights under Singapore law. Whether you cancel via the web dashboard, email, or support ticket, you hold the power to stop charges and reclaim your data. If Acuity resists or charges you unfairly after cancellation, CASE and IMDA exist to enforce your rights at no cost to you.

Tocancel has helped thousands of consumers cancel subscriptions safely and securely by providing verified instructions, checklists, and escalation guidance. Visit Tocancel (tocancel.com) today to confirm the latest Acuity cancellation steps, access our step-by-step checklist, and explore reviews from other Singapore businesses who have cancelled. Your cancellation journey is just a few clicks away-start now and take control of your software costs.