Cancel Carbonmade: The Right Way to Protect Your Portfolio

How to cancel Carbonmade and protect your creative portfolio before you go

Understanding Carbonmade and why creators decide to cancel

Carbonmade is a portfolio-building platform designed for creative professionals-photographers, designers, illustrators and digital artists who want to showcase their work online without learning to code. The service offers drag-and-drop editing, mobile-responsive templates and project management features that appeal to freelancers and small creative studios across India and globally.

You might be considering cancellation because your subscription costs have risen with currency fluctuations, you've migrated to a competitor like Squarespace or Wix, or you've simply outgrown the platform's feature set. Some creators report that customer support doesn't respond to their expectations, while others find the annual commitment no longer aligns with their business needs. Whatever your reason, Tocancel is here to walk you through your rights and the cancellation process step by step.

What you lose when you cancel Carbonmade

Carbonmade's account closure is permanent and irreversible. Your portfolio, all uploaded images, videos, project data and customisation settings will be deleted within 30 days of cancellation. The service does not emphasise data export options in its public policies, which means you could lose months of creative work if you don't back up your content first. This is why backing up your work before you cancel is non-negotiable-download every project, image and video to your local device or cloud storage.

Why refunds matter under indian law

Carbonmade's standard terms state that refunds are not guaranteed for active subscriptions. However, Indian consumer law may override this blanket policy if the service was defective, failed to deliver promised features, or was misrepresented to you. Under the Consumer Protection Act, 2019, you have the right to seek compensation for service failure or unfair contract terms. Documenting your cancellation reason-service downtime, missing features, billing disputes-creates a paper trail if you need to escalate with the consumer authority. Tocancel recommends recording screenshots of any service failures or misleading claims before you begin the cancellation process.

Carbonmade pricing and what you're paying in india

Carbonmade operates on a monthly or annual subscription model with three pricing tiers, all displayed in USD on the main website. When you subscribe via Google Play or Apple App Store, your local currency (INR) and applicable Goods and Services Tax (GST) are applied by those platforms, which often makes the real cost significantly higher than the USD equivalent suggests.

Official pricing tiers and real costs in rupees

Currency and GST impact on your final bill

The difference between USD pricing and your actual INR charge can be substantial. A Pro plan at USD 12 per month translates to approximately ₹1,000-₹1,200 monthly after GST conversion-making an annual commitment around ₹14,000-₹15,000 rather than the ₹11,500 the raw USD conversion might suggest. Exchange rates fluctuate daily, so your bank or payment processor may apply their own conversion margin on top of the platform's charges. Always check your exact billing amount in your payment confirmation email before committing to annual plans, and review your bank statement to catch any hidden charges. This transparency helps you make an informed decision about whether cancellation is justified by cost alone.

Step-by-step guide to cancelling Carbonmade

Your cancellation method depends on where and how you subscribed: directly via Carbonmade's website, through Apple App Store, or via Google Play. Each path requires a slightly different approach, so follow the instructions that match your subscription method.

How to cancel via the Carbonmade website

1. Log in to your Carbonmade account using your email address and password
   • Visit carbonmade.com and click Sign In in the top-right corner
   • Enter your registered email and password
2. Navigate to Account Settings
   • Click your profile icon or avatar in the top-right menu
   • Select Settings or Account Settings from the dropdown
3. Open the Plan or Subscription section
   • Look for a Billing, Plan or Subscription tab in the left sidebar
   • Click to expand your current plan details
4. Select the option to close or downgrade your account
   • Scroll to the bottom of the Plan section
   • Click Close Account, Cancel Subscription or Downgrade to Free (depending on your account type)
   • If prompted, select your reason for cancellation from the dropdown-this feedback is valuable for service improvement
5. Confirm cancellation
   • Read the confirmation message carefully-it will specify when your account closes and what happens to your data
   • Click the final Confirm or Cancel Subscription button
   • Take a screenshot of the confirmation page as proof
6. Check your email for a cancellation confirmation
   • Carbonmade will send a confirmation email within 24 hours to your registered address
   • Save this email as evidence of your cancellation request

Your access to premium features will terminate immediately, though your portfolio may remain viewable (depending on your plan) until the end of your billing cycle. After the cancellation date, your account and all data will be scheduled for deletion within 30 days.

How to cancel via apple app store (iOS)

1. Open the App Store on your iPhone or iPad
   • Tap the Account icon (profile silhouette) at the bottom right
2. Navigate to Subscriptions
   • Tap Subscriptions at the top of the screen
   • Find Carbonmade in the list of active subscriptions
3. Select Carbonmade and choose to manage or view details
   • Tap Edit next to the subscription if offered
   • Look for a Cancel Subscription or Turn Off Automatic Renewal option
4. Confirm cancellation
   • Follow the prompts to confirm you want to cancel
   • Take a screenshot showing the cancellation confirmation
5. Check your email for confirmation from Apple
   • Apple will send a separate confirmation email within minutes
   • Keep this email for your records

Your subscription will remain active until the end of your current billing period. After that date, you will no longer be charged and your access to Carbonmade will expire.

How to cancel via google play (Android)

1. Open the Google Play Store app on your Android device
   • Tap your Profile icon in the top-right corner
2. Go to Payments and Subscriptions
   • Tap Payments and subscriptions from the menu
   • Select Subscriptions
3. Find Carbonmade in your active subscriptions
   • Scroll through the list and tap on Carbonmade
4. Tap Cancel Subscription
   • You will see an option to Cancel subscription or Turn off auto-renewal
   • Tap Cancel subscription
5. Select your reason and confirm
   • Google may ask why you're cancelling-select the closest match
   • Tap Cancel subscription again to confirm
   • Screenshot the final confirmation screen
6. Wait for confirmation from Google Play
   • You will receive an email confirmation to your Google account email address
   • Save this email as proof of your cancellation

Your access will end at the end of your current billing cycle, and no further charges will appear on your Google Play account.

What happens after you cancel Carbonmade

Cancellation doesn't happen instantly-there's a transition period you need to understand so you're not surprised by what comes next. Once you've confirmed cancellation, your account enters a wind-down phase where your portfolio data is preserved only temporarily.

Timeline of events after cancellation

On the cancellation date, your premium features become unavailable immediately. Your portfolio may be hidden from public view, depending on your original plan settings. Within 24 to 48 hours, Carbonmade will send you a final confirmation email to your registered address. Within 30 days of cancellation, your account and all associated data-projects, images, videos, custom domains-will be permanently deleted from Carbonmade's servers. This is irreversible, so download everything before you confirm cancellation. If you downgraded to a free plan instead of fully cancelling, you may retain limited access for a period, but you will no longer have premium functionality.

Backing up your work before the deletion window closes

The 30-day window after cancellation is your only opportunity to recover your work if you didn't back it up beforehand. Export or download every project, image and video file to your computer or cloud storage (Google Drive, OneDrive, Dropbox). Take screenshots of your portfolio layout and any custom branding. If you've linked your Carbonmade portfolio to other services or social media, update those links to point to your new platform before your old portfolio disappears. This preparation prevents you losing weeks of creative work and maintains your professional reputation with clients who may be viewing your old portfolio links.

Refunds and your consumer rights under indian law

Your legal position is stronger than Carbonmade's standard terms suggest. Under the Consumer Protection Act, 2019, and the Information Technology (Intermediaries Guidelines) Rules, 2021, you have specific rights as a consumer in India, even when dealing with a foreign service provider.

When you qualify for a refund

Carbonmade's terms state that refunds are not given for active subscriptions. However, you may be entitled to a refund if you can demonstrate one of the following: the service was defective or failed to deliver promised features for a significant portion of your billing period; you were charged without authorisation or due to a billing error; the service terms were unfair or misleading; or your payment was processed incorrectly (double charging, wrong amount). If you cancelled within 7 days of subscribing and hadn't substantially used the service, you may also have grounds for a refund under the distance sale rules that apply to online purchases in India. Document the specific issue-screenshots of errors, dates of service downtime, emails to support that went unanswered-and compile this evidence before you request a refund.

How to request a refund from Carbonmade

Contact Carbonmade's support team with a formal written request. Email support(at)carbonmade.com with your account email, subscription dates, the reason for cancellation and the specific issue that led to your request. Include screenshots or documentation of service failures. Keep a copy of your email and note the date you sent it. Carbonmade has no legal obligation to respond within a specific timeframe for refund requests, but they should acknowledge your inquiry within 5 to 7 business days. If they refuse or do not respond within 30 days, you can escalate your complaint to the Indian consumer authority.

Escalating your complaint with india's consumer authority

If Carbonmade refuses your refund request or doesn't respond within 30 days, you have the right to file a complaint with the Central Consumer Protection Authority (CCPA) or your State Consumer Disputes Redressal Commission. You can file online at consumercomplaints.in or contact your local District Consumer Disputes Redressal Commission. Your claim must be in writing and must include your cancellation reason, evidence of the service defect or billing error, copies of your communications with Carbonmade and the amount you're claiming. The commission can order Carbonmade to refund your money, pay compensation for loss or inconvenience, and cover your legal costs. This is a free service available to all Indian consumers, and you do not need a lawyer to file a complaint. Tocancel recommends documenting everything-screenshots, emails, billing statements-before you file, as this evidence is your strongest argument.

Common mistakes to avoid when cancelling Carbonmade

Cancelling a subscription can feel straightforward, but small missteps often lead to unexpected charges, lost data or difficulty getting refunds later. Here's what catches most creators off guard.

Mistake one: cancelling your subscription but not your linked payment method

If you originally subscribed via Apple App Store or Google Play, cancelling through the Carbonmade website alone will not stop charges from your app store account. You must cancel through the same platform where you subscribed. Many creators cancel through the website and continue to be charged by their app store for weeks before they realise the error. Check your recent subscription activity on both your app store account and Carbonmade's account settings to confirm which channel is active, then cancel through that channel specifically.

Mistake two: deleting the app before confirming cancellation

Removing the Carbonmade app from your phone does not cancel your subscription. App deletion simply removes the software from your device, but your subscription continues in the background and you continue to be charged. Always cancel your subscription through your app store or the Carbonmade website before you delete the app. Otherwise, you risk forgetting about the active subscription and discovering unexpected charges months later on your bank statement.

Mistake three: not backing up your portfolio before cancellation

Once you cancel, you have only 30 days to download your work before Carbonmade's servers delete your account permanently. Many creators assume they can retrieve their work later or that Carbonmade will provide a backup. This is not the case. Start downloading your portfolio projects, images and videos to your computer or cloud storage at least one week before you cancel. Screenshot your portfolio layout and any custom domain links so you can recreate or redirect them later.

Mistake four: cancelling during annual billing without understanding the refund policy

If you paid for an annual plan and cancel midway through the year, Carbonmade will not refund the unused portion unless you have grounds under Indian consumer law. Before you cancel an annual subscription, calculate how many months remain, then contact support to ask about a partial refund explicitly. If they refuse and you believe the service was defective, document this refusal as part of your evidence if you later file a complaint with the consumer authority. Tocancel advises reviewing your cancellation reason carefully before you commit-sometimes downgrading to a monthly plan first allows you to exit more affordably at the next billing cycle.

Mistake five: not saving your cancellation confirmation

After you cancel, take a screenshot of the confirmation page and save the cancellation email Carbonmade sends you. If you're later charged after the cancellation date, you'll need this proof to dispute the charge with your bank or the consumer authority. Retain all cancellation emails and confirmations for at least one year, as Indian consumer law allows up to three years for filing complaints about service or billing issues.

Checklist before you cancel Carbonmade

Use this checklist to ensure you've covered all the necessary steps before you hit the cancel button. Going through this systematically protects your data, your refund eligibility and your peace of mind.

Comparing Carbonmade to alternative portfolio platforms

Before you cancel, it's worth understanding what alternative platforms offer, so your migration is smooth and you don't end up paying more elsewhere. The table below compares Carbonmade to three popular alternatives available to creators in India.

When migrating to a new platform, check whether it offers a free trial or money-back guarantee. Many competitors offer 14 to 30 days free trial, which lets you set up your new portfolio before you fully cancel Carbonmade. This overlap period is valuable-it ensures your work is live on the new platform before your old portfolio disappears.

Your consumer rights and how tocancel can help

As a consumer in India purchasing services online, you have clear legal protections even though Carbonmade is a foreign company. The Consumer Protection Act, 2019, applies to all e-commerce transactions involving Indian consumers, and the CCPA actively enforces these rights when companies refuse refunds or provide defective services.

Your legal protections summarised

You have the right to receive the service as described and advertised. If Carbonmade's platform was unavailable, buggy or lacked promised features, you can claim compensation. You have the right to cancel at any time (though you may forfeit refunds for active subscriptions unless there was a defect). You have the right to fair contract terms-Carbonmade cannot impose terms that are grossly unfair or misleading. You have the right to a refund if you cancel within 7 days of purchase and haven't substantially used the service. You have the right to file a complaint with the Central Consumer Protection Authority (CCPA) or your District Consumer Disputes Redressal Commission if Carbonmade refuses a valid refund claim. These rights are yours automatically; you don't need to negotiate or beg for them.

Why documentation matters

If you ever need to pursue a refund or file a consumer complaint, your evidence is everything. Screenshots of service downtime, email records of unresponded support requests, billing statements showing charges, and your cancellation confirmation all become crucial. Tocancel strongly advises keeping a separate folder on your computer with all Carbonmade-related documentation-emails from the company, payment confirmations, screenshots of billing errors or service failures. If you do file a consumer complaint, this evidence dramatically strengthens your case and often leads to faster resolution.

Final steps and contact information

Once you've cancelled Carbonmade, you still have important follow-up actions to complete within the next 30 days. Your data doesn't vanish overnight, but the window for recovery is fixed and firm.

Immediately after you cancel

Save your cancellation confirmation email and screenshot to a permanent folder. Monitor your bank statement and email for any unexpected charges from Carbonmade or your app store over the next two billing cycles. Update any website links, social media profiles or business cards that pointed to your Carbonmade portfolio-replace them with your new portfolio URL or a direct email/contact link. If you requested a refund, note the date of your request and follow up with Carbonmade if you haven't heard back after 30 days.

Within seven days of cancellation

Download all remaining content from your Carbonmade portfolio if you haven't already. Check that all your files are successfully saved to your computer or cloud storage. If any files are missing or corrupted, try downloading again-Carbonmade typically allows re-download during the 30-day wind-down period.

Contact information for escalation

If Carbonmade ignores your cancellation request or refuses a valid refund claim, you can file a complaint with India's consumer protection system. Contact the Central Consumer Protection Authority (CCPA) at consumercomplaints.in or visit your nearest District Consumer Disputes Redressal Commission. Alternatively, contact your State Consumer Protection Authority. You can also report billing or fraud concerns to your bank or payment processor and request a chargeback if Carbonmade continues to charge you after cancellation.

How tocancel helps thousands of consumers every year

Tocancel has guided thousands of creators, freelancers and subscription users through exactly this process-protecting their data, securing refunds and cancelling services with confidence. Whether you're concerned about data loss, worried about unfair refund policies or simply unsure which cancellation method to use, Tocancel provides clear, actionable guidance rooted in your consumer rights. Our step-by-step cancellation guides for Carbonmade and hundreds of other platforms are designed to save you time, money and stress. After you cancel, remember: your rights don't disappear. If Carbonmade breaches your agreement or refuses a fair refund, Tocancel's resources and the CCPA are there to back you up. Visit Tocancel.com for more cancellation guides, consumer rights information and support documents tailored to India's legal framework.