Cancel Carbonmade: The Right Way

How to cancel Carbonmade and protect your creative portfolio in singapore

What Carbonmade is and why creators use it

Carbonmade is a cloud-based portfolio platform designed for creatives-designers, photographers, artists and visual professionals-to build, host and showcase their work online. The service lets you upload media, create project galleries and customise portfolio pages without needing coding knowledge. Your portfolio lives on Carbonmade's servers, accessible from anywhere via the web dashboard.

If you're based in Singapore and subscribed to Carbonmade, you're paying in SGD for a service that stores your professional work. Before you cancel, it's worth understanding exactly what happens to your portfolio, your billing and your data. That clarity is your foundation for making an informed decision.

Key features and what you're paying for

Carbonmade offers three subscription tiers-Beginner, Professional and Unlimited-each with different project limits, video quality and support levels. You manage everything through a web dashboard; there's no dedicated mobile app for cancellation (if you subscribed via an app store, cancellation happens through your device's settings, not Carbonmade itself). The service is focused on showcasing finished work, not enterprise storage or backup.

Why you might want to cancel

You might cancel because you've found a cheaper alternative, switched to a different platform like Squarespace or Adobe Portfolio, no longer need a dedicated portfolio site, or want to consolidate services. Budget pressure is real, and every dollar counts when you're managing multiple subscriptions. The good news: cancelling Carbonmade is straightforward once you know the steps, and Tocancel is here to walk you through them.

Carbonmade pricing in singapore and what each tier includes

Here's what Carbonmade charges Singapore-based customers per month, converted to SGD.

Annual billing discounts and early cancellation costs

Carbonmade typically offers 1 to 2 months free if you pay annually instead of monthly-so an Unlimited plan at $31.50/month becomes roughly $346.50/year (10 months' charge) instead of $378/year. If you're on annual billing and want to cancel early, understand that refunds are discretionary and depend on Carbonmade's terms. We'll cover refund eligibility in detail below, because your money matters.

Should you cancel Carbonmade? the case for and against

Deciding whether to stay or leave is personal; here's a balanced look at the trade-offs.

Reasons to keep Carbonmade

If you're actively using your portfolio to land clients, attract galleries or build your professional reputation, Carbonmade delivers exactly what you need-a clean, fast portfolio site. The interface is intuitive, templates are professional and uploads are seamless. For freelancers and creatives earning money through their work, the monthly cost is often a small business expense. Some subscriptions are worth keeping because they directly support your income.

Reasons to cancel Carbonmade

You might cancel if your portfolio is static (you don't update it often), if you've switched to a more feature-rich platform like Webflow or Wix, if you're consolidating tools, or if you simply need to cut costs. Perhaps you've moved to a different country or changed careers. Budget constraints are legitimate, and Tocancel recognises that every subscription deserves scrutiny. Your decision to cancel is valid if it aligns with your current needs.

How to cancel Carbonmade step by step

Follow these steps to cancel your Carbonmade subscription directly through your account.

1. Log in to your Carbonmade account
   • Visit the Carbonmade login page and enter your email address and password
   • If you've forgotten your password, use the "Forgot password" link to reset it via email
2. Navigate to your account settings
   • Click your profile icon or avatar in the top-right corner of the dashboard
   • Select "Account settings" or "Billing" from the dropdown menu
3. Locate your subscription and billing information
   • Scroll to the "Subscription" or "Plan" section
   • You should see your current plan, next billing date and payment method
4. Click "Cancel subscription" or "Downgrade plan"
   • Look for a red button or link labelled "Cancel" or "End subscription"
   • Carbonmade may ask you to confirm your reason for leaving; this feedback helps them improve
5. Confirm your cancellation
   • Review the cancellation summary, including your final billing date
   • Click "Confirm cancellation" to finalise the request
6. Save your portfolio data before access ends
   • Download your project files, images and any custom content you created
   • Carbonmade typically grants access to your data for 30 days after cancellation; don't delay

Follow these steps carefully, and your subscription will be cancelled at the end of your current billing cycle. Tocancel recommends saving screenshots of your cancellation confirmation email for your records.

What happens after you cancel Carbonmade

Understanding the post-cancellation timeline protects you from unwanted charges.

Your portfolio access and data retention

Once you cancel, your portfolio remains live until your current billing period ends. For example, if you cancel on 15 January but your billing date is 25 January, your portfolio stays online until 24 January at 23:59. After that date, your portfolio goes offline and you lose access to the Carbonmade dashboard. Carbonmade typically allows you to download your work for 30 days after cancellation; this is your window to retrieve everything. Do not assume your data will be available forever-act within that 30-day window.

Refunds and billing timeline

If you cancel mid-cycle (for example, on day 10 of a 30-day billing period), refunds depend on Carbonmade's policy. Most cloud services do not issue prorated refunds for cancellations made mid-cycle. If you paid for annual billing and cancel early, you may qualify for a refund, but this is at Carbonmade's discretion and not guaranteed. You should contact Carbonmade's support team in writing (email) within 7 days of cancellation if you believe you're entitled to a refund. Document everything: your cancellation date, billing date, amount paid and reason for cancellation. This evidence strengthens any refund claim.

Stopping automatic charges

After cancellation is confirmed, no further charges should appear on your credit card or bank statement. However, verify your next billing statement (usually within 7 to 14 days) to ensure no charge has been applied. If a charge appears after you cancelled, contact your bank immediately and ask them to reverse it. You can also dispute the charge with your bank as an unauthorised transaction. Simultaneously, contact Carbonmade support with your cancellation confirmation email and request an immediate refund. Your bank's intervention is a powerful lever if Carbonmade disputes your cancellation.

Your consumer rights and singapore's protection framework

Your legal position: when you cancel a digital subscription in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which requires that services be delivered as described and that billing be transparent.

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and deceptive billing practices. If Carbonmade refuses to cancel your account or continues charging after you've cancelled, this may violate your rights. Specifically, the Act requires that any cancellation process must be as easy as the sign-up process-if you subscribed with one click, you should be able to cancel with one click. If Carbonmade makes cancellation deliberately difficult or hidden, or if they continue charging after you've cancelled, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

How to escalate if Carbonmade refuses to cancel

If Carbonmade's support team ignores your cancellation request or claims they never received it, you escalate to CASE. Write a formal letter to Carbonmade (via email and registered post) stating your cancellation request, the date you made it, and your account email. Keep copies of all correspondence. If Carbonmade does not respond within 14 days, file a complaint with CASE online at www.case.org.sg. Tocancel strongly recommends keeping evidence of every interaction: screenshots, email confirmations, payment receipts and cancellation requests. This paper trail is your protection.

Your legal position is strong: you have the right to cancel without penalty if Carbonmade fails to deliver the service or continues charging after cancellation. Use CASE as your enforcement lever if the company ignores you.

Common mistakes when cancelling Carbonmade

Cancelling a digital subscription can feel stressful, and small errors can leave you stuck with unwanted charges. Here are the pitfalls to avoid.

Mistake one: confusing cancellation with downgrading

If you click "Downgrade plan" instead of "Cancel subscription", you'll move to a cheaper tier but remain a paying customer. Downgrading does not stop your charges; it only reduces them. If you want to stop paying entirely, select "Cancel subscription", not "Downgrade plan". Tocancel sees this confusion often, so read the button labels carefully before clicking.

Mistake two: not downloading your portfolio before the 30-day window closes

Your portfolio files, images and custom content are stored on Carbonmade's servers. After you cancel, you have roughly 30 days to download everything before access is permanently revoked. If you delay, your work may be lost forever. As soon as your cancellation is confirmed, log in and download all your project files. Treat this as urgent.

Mistake three: assuming cancellation was successful without confirmation

A cancellation request button click does not guarantee your subscription has been cancelled. Carbonmade should send you a confirmation email stating your cancellation date and final billing date. Check your inbox (and spam folder) for this email within 24 hours of cancellation. If you don't receive it, email Carbonmade support asking for written confirmation. Without that email, you have no proof of cancellation and cannot dispute charges if they continue.

Mistake four: not checking your next billing statement

Even after cancellation, log in to your online banking portal 7 to 14 days later and verify that no Carbonmade charge has appeared. Some subscriptions fail to cancel due to system errors or miscommunication. If a charge appears, contact your bank immediately. Do not wait. The longer you delay, the harder a chargeback becomes.

Timeline for cancelling Carbonmade and receiving your final invoice

Understanding the timeline helps you plan for access loss and final billing.

Refund eligibility and how to claim one

Carbonmade's refund policy depends on when you cancel relative to your billing cycle.

When you're eligible for a refund

You may be eligible for a refund if you cancel within 7 to 14 days of initial purchase (this grace period varies; check Carbonmade's terms). If you paid for annual billing upfront and cancel more than 30 days in, refunds are typically at Carbonmade's discretion and not automatic. If Carbonmade failed to deliver the service (your portfolio was always offline, or your files were corrupted), you have strong grounds for a refund under the Consumer Protection (Fair Trading) Act. The company must provide the service as described; if it doesn't, you can demand your money back.

How to request a refund

Send a formal email to Carbonmade support with the subject line "Refund request: [your account email]". Include your account email, the cancellation date, the reason for cancellation and the amount paid. State clearly: "I paid $X for my subscription from [date] to [date] and cancelled on [date]. I request a full refund." Attach screenshots of your cancellation confirmation and final invoice. Give Carbonmade 14 days to respond. If they refuse or don't respond, escalate to CASE with copies of all correspondence. Tocancel advises putting everything in writing; verbal requests leave no evidence.

If Carbonmade denies your refund

Document the denial and contact your bank. Ask your bank to initiate a chargeback (reversal) of the transaction. Provide your bank with copies of your cancellation request, Carbonmade's denial and any correspondence showing a service failure. Your bank can often succeed where the company refuses. This is your consumer protection safety net.

How to avoid cancellation problems with Carbonmade in future

Prevention is easier than fighting for refunds later.

Read carbonmade's cancellation policy before you subscribe

Before you pay for any subscription, scroll to the bottom of Carbonmade's website and read their Terms of Service or Cancellation Policy. Look for refund eligibility, notice periods and data retention timelines. If the policy is hidden or unclear, that's a red flag. Screenshot the policy for your records. If Carbonmade later changes the policy after you've subscribed, your original screenshot proves what you agreed to.

Keep a subscription audit spreadsheet

List every subscription you pay for: service name, monthly cost, billing date, cancellation method and log-in credentials (stored securely). Update it monthly. This audit helps you spot unused services quickly and prevents zombie subscriptions. Many people discover they're paying for services they forgot they owned-your spreadsheet prevents that waste.

Set a calendar reminder for your Carbonmade billing date

On the day before your billing date, log in to Carbonmade and verify that you still want to be a paying customer. If not, cancel immediately. This 24-hour buffer gives you a chance to cancel before charges apply, potentially qualifying you for a prorated refund depending on Carbonmade's policy.

Comparing Carbonmade with alternative portfolio platforms

If you're cancelling Carbonmade, you may be considering alternatives. Here's how other platforms compare.

Tocancel recommends comparing these platforms side-by-side before you cancel Carbonmade, so you know exactly where you're moving your portfolio and whether the new service justifies any setup effort.

Checklist before you cancel Carbonmade

Use this checklist to ensure you've covered everything before you submit your cancellation.

• Log in to your Carbonmade account and verify your current plan and next billing date
• Download all your portfolio files, images, videos and custom content to your computer or external hard drive
• Screenshot your cancellation policy (from Carbonmade's Terms of Service) for your records
• Write your cancellation request in the account settings and click "Cancel subscription" (not "Downgrade")
• Screenshot the on-screen confirmation message
• Check your email (including spam folder) within 24 hours for a cancellation confirmation email from Carbonmade
• Save that email and any follow-up correspondence in a dedicated folder
• Check your bank statement 7 to 14 days after your billing date to ensure no charge has been applied
• If a charge appears, contact your bank immediately to initiate a chargeback
• If Carbonmade ignores your cancellation request, file a complaint with CASE (Consumers Association of Singapore) within 30 days of the incident

Final thoughts and next steps

Cancelling Carbonmade puts you back in control of your spending and your data. You now understand your subscription cost, your cancellation rights under Singapore's Consumer Protection (Fair Trading) Act, and the exact steps to cancel without losing access to your portfolio or falling victim to hidden charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, and we've seen that knowledge and planning prevent almost all cancellation problems. Your next step is simple: log in to Carbonmade, download your portfolio, and submit your cancellation request today. If you encounter any resistance from Carbonmade, escalate to CASE immediately-your rights are clear, and the law is on your side. Tocancel is here to support your journey to transparent, intentional subscriptions, and we encourage you to visit Tocancel.com for guides on cancelling any service you no longer need.

Carbonmade contact and cancellation address

Email: [email protected]

Website: www.carbonmade.com

Cancellation method: via your Carbonmade account dashboard under Account Settings > Subscription

Refund inquiries: [email protected]

For escalations in Singapore, contact:

Consumers Association of Singapore (CASE)
Email: www.case.org.sg/lodge-a-complaint
Phone: +65 6100 0315