Cancel Deepswap: The Right Way

How to cancel Deepswap and stop unwanted charges in india

What is Deepswap and why indians are cancelling

Deepswap is an AI-powered face-swap platform that creates realistic video and image deepfakes using advanced deep learning technology. The service operates on both web and mobile apps, letting you purchase one-time credit packs or subscribe to weekly and annual plans for premium features and higher-quality outputs. You might sign up thinking you'll use it for a single creative project, only to find recurring charges hitting your payment method month after month.

Understanding why users cancel Deepswap helps you recognise if you're in the same situation. Many Indian users sign up for the Weekly Pro Features plan at ₹699 per week or the Yearly Pro at ₹6,900, expecting to use it briefly, then discover automatic renewals they forgot to stop. Others find the AI output doesn't match the promised quality, or they've discovered cheaper alternatives. Whatever your reason, Tocancel is here to help you reclaim control of your subscription and explore your refund options under Indian consumer law.

How Deepswap charges you

Deepswap offers multiple payment options that operate independently, meaning you may need to cancel on different platforms depending where you signed up. You can purchase one-time credit packs like the Starter Pack (₹499) or Extra Pack Pro (₹299) for immediate use without recurring charges. Alternatively, you subscribe to recurring plans: Weekly Pro Features (₹699 per week), Monthly Pro (₹2,499 per month, approximate), or Yearly Pro Features (₹6,900 annually).

Your charges may come through the Deepswap website directly, Google Play Store, or Apple App Store. Each platform has its own cancellation process, payment authority, and refund timeline. This means if you subscribed via the Google Play Store on Android, you cannot cancel through the Deepswap website alone; you must cancel through your Google Play subscription settings instead. Tocancel recommends logging into every account where you might have used Deepswap (email, Google, Apple ID) to check for active subscriptions.

Common reasons indians cancel Deepswap

You cancel Deepswap for several valid reasons: your creative project is complete, the face-swap quality disappoints you, the subscription costs accumulate faster than anticipated, or you've found a better alternative. Some users realise they never actually used the premium features they paid for, while others object to unclear billing or auto-renewal surprises. Your reason is your own, and Indian consumer law protects your right to cancel regardless. Tocancel has helped thousands of users understand that cancelling is your right, not a failure on your part.

Your consumer rights under indian law

Indian consumer law gives you specific protections when purchasing digital services and subscriptions, and understanding these rights is your first step toward confident action.

Right to cancel and seek refund

Section 18 of the Consumer Protection Act, 2019, grants you the right to return or cancel a service within 14 days of purchase if the service is defective or fails to match the description provided. If Deepswap crashes frequently, delivers poor-quality face-swaps despite premium subscription, or misrepresents its features, you have grounds for a refund claim. Your legal position is strong: the burden is on Deepswap to prove the service met their promised standards, not on you to prove it didn't.

To strengthen your claim, document your purchase date, the specific features Deepswap promised (screenshot the marketing materials or Terms of Service), and the technical issues you experienced (note dates, times, and what went wrong). If Deepswap refuses your refund, you can escalate to the District Consumer Disputes Redressal Commission in your jurisdiction, which can order Deepswap to refund your money plus compensation for the inconvenience. This makes your cancellation backed by law, not just a favour.

Protection against unfair contract terms

The Consumer Protection Act, 2019, also protects you from unfair or deceptive contract terms. If Deepswap's Terms of Service contain clauses that make refunds unreasonably difficult, impose excessive cancellation fees (such as 50% of your subscription price), or bury auto-renewal terms in tiny text, these terms are likely unfair and unenforceable under Indian law. Many users discover their subscription renewed without explicit consent, which violates fair practice standards under Section 2(47) of the Consumer Protection Act.

Keep all email confirmations, subscription screenshots, and copies of the Terms of Service you agreed to. These documents are your evidence if you need to file a formal complaint with your state's Consumer Commission. Tocancel advises treating every email and screenshot as potential legal ammunition; they cost you nothing to save and everything to have when you need them.

How to cancel Deepswap on the web

If you subscribed directly through the Deepswap website (deepswap.ai) using a credit card or debit card, follow these steps to disable auto-renewal before your next billing date.

1. Open your web browser and visit deepswap.ai, then sign in with your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it via the email you registered.
2. Navigate to your account settings or profile section.
   • Look for a menu item or tab labelled "Account", "Profile", "Settings", "Subscriptions", "Billing", or "Account Info".
   • This is often in the top-right corner (your profile icon or name dropdown) or in a left-side menu.
3. Locate your active subscription plan under a "Subscriptions" or "Billing" tab.
   • You should see the plan name (e.g., "Weekly Pro Features" or "Yearly Pro Features"), the next billing date, and the amount charged.
4. Click the toggle or button to disable auto-renewal, typically labelled "Cancel Subscription", "Disable Auto-Renew", or "Manage Plan".
   • Deepswap may ask you why you're leaving (optional feedback) or offer a discount to stay. Ignore discount offers unless you genuinely want to continue; your goal is to stop the charge.
5. Confirm your cancellation by clicking "Yes, Cancel" or "Confirm" on the pop-up that appears.
   • Deepswap will display a confirmation message stating your subscription has been cancelled and the date your access ends (usually your next billing date).
6. Save a screenshot of this confirmation page and forward a copy to the email address listed on Deepswap's contact page, requesting written confirmation of cancellation.
   • This creates a paper trail if you need to dispute a future charge or escalate to the Consumer Commission.

Your legal position now is clear: you've cancelled your subscription with documentary evidence. If Deepswap charges you again after this date, you have grounds to dispute the charge with your bank or payment provider and file a formal complaint.

How to cancel Deepswap on google play store

If you subscribed to Deepswap through Google Play on an Android device, you must cancel through Google Play's subscription settings, not through the Deepswap app itself.

1. Open the Google Play Store app on your Android phone or tablet and tap your profile icon in the top-right corner.
   • You'll see a menu with options like "Manage your Google Account", "Payments and subscriptions", and "Settings".
2. Tap "Manage subscriptions" or "Payments and subscriptions" > "Subscriptions".
   • If you don't see this option, tap "Settings" > "Apps and notifications" > "See all [number] apps", search for "Google Play Store", then return to your profile and try again.
3. Locate the Deepswap subscription in the list.
   • You'll see the plan name (e.g., "Weekly Pro Features"), the renewal date, and the price in INR.
4. Tap on the Deepswap subscription to open its details.
   • Review the plan you're cancelling to confirm it's the correct one.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will show you a summary of what you're losing access to and offer a discount or pause option. Decline both unless you truly want to stay.
6. Confirm cancellation by tapping "Yes, cancel" or "Confirm cancellation".
   • Google Play displays a message confirming your subscription has been cancelled and the date your access ends.
7. Take a screenshot of this confirmation and save it to your email or cloud storage.
   • Forward it to Google Play's support team (via the Play Store Help > Contact Us) as additional evidence of your cancellation request.

Your access to the subscription ends on the stated date, and Google Play stops charging you. If a charge appears after this date, you can file a refund request directly through Google Play, which typically processes refunds within 5 to 7 business days in India.

How to cancel Deepswap on apple app store

If you subscribed through Apple's App Store on iPhone or iPad, you must cancel through your Apple ID settings on your device or via the Apple website.

1. On your iPhone or iPad, open the Settings app and tap your name at the top.
   • You'll see options like "Family Sharing", "iCloud", "Media and Purchases", and "Subscriptions".
2. Tap "Subscriptions" or "Media and Purchases" > "Subscriptions".
   • You'll see a list of all active subscriptions tied to your Apple ID.
3. Find and tap the Deepswap subscription in the list.
   • You'll see the plan name, the renewal date, and the price.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • If "Edit Subscription" appears, tap it and then select "Cancel Subscription" on the next screen.
5. Confirm cancellation by tapping "Confirm" when Apple prompts you to confirm.
   • Apple will display a confirmation message and may offer you a discount to stay. Ignore it and proceed with cancellation.
6. Take a screenshot of the confirmation page and email it to yourself as proof.
   • Alternatively, visit appleid.apple.com in your web browser, sign in, navigate to "Subscriptions", find Deepswap, and cancel there if the Settings app method doesn't work.

Apple stops charging you after your next billing date. If a charge appears after this date on your bank statement, contact Apple Support directly (via appleid.apple.com > Contact Apple Support) and request a refund, which Apple typically processes within 5 to 10 business days.

Understanding your refund options after cancellation

Cancelling your subscription stops future charges, but it doesn't automatically refund money you've already spent. Your refund eligibility depends on when you purchased and whether the service failed to meet legal standards.

Refund eligibility under the 14-day rule

You have 14 days from your purchase date to request a refund if the service is defective, doesn't match the description, or fails to deliver promised features. If you're within 14 days and Deepswap's face-swaps are poor quality, the app crashes frequently, or the premium features don't work, you have a legal claim for a full refund. Email Deepswap's support team (or contact HAOAPP HONG KONG LIMITED via their listed address) with your complaint, purchase proof, and a clear request for a refund. Include screenshots of the technical issues as evidence.

Refund beyond 14 days

After 14 days, refund eligibility becomes narrower. You can still request a refund if you can prove the service is fundamentally defective (for example, the app no longer works at all) or if Deepswap engaged in unfair contract practices (such as failing to disclose auto-renewal clearly). Document any technical failures with dates and times, and reference Section 2(47) of the Consumer Protection Act in your refund request email.

If Deepswap refuses your refund

If Deepswap ignores your refund request or rejects your claim unjustly, escalate to your state's District Consumer Disputes Redressal Commission. In India, you can file a consumer complaint free or for a small fee (typically ₹500 to ₹5,000 depending on the claim amount) without hiring a lawyer. The Commission can order Deepswap to refund your money and pay additional compensation for the inconvenience and time you've spent pursuing the claim. Tocancel recommends keeping all correspondence with Deepswap (emails, support tickets, chat transcripts) as evidence for this escalation.

Deepswap pricing and subscription plans table

One-time credit packs are your safest option because they don't renew automatically. If you're only using Deepswap once or twice, avoid subscription plans entirely and purchase credits as needed. Tocancel advises users to always purchase one-time credits instead of subscriptions unless you're genuinely using the platform weekly.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, but knowing the common pitfalls helps you avoid them and protects your money.

Mistake 1: cancelling only the app, not the subscription

Deleting the Deepswap app from your phone does not cancel your subscription. Many users believe uninstalling stops the charges, only to discover weeks later that their bank account has been debited again. The app and the subscription are separate; you must explicitly cancel the subscription through the website, Google Play, or Apple App Store. Deleting the app just removes access; it doesn't notify Deepswap to stop charging.

Mistake 2: not checking all three payment channels

You may have subscribed to Deepswap on multiple platforms without realising it. For example, you might have a subscription on the website and another on Google Play because you experimented with both. Always check your Deepswap account directly, Google Play subscriptions, and Apple App Store subscriptions before declaring your cancellation complete. If you subscribed on the website but forgot to cancel there while cancelling Google Play, you'll still be charged on your next billing date through the website.

Mistake 3: not saving cancellation confirmation

If you don't screenshot or forward your cancellation confirmation to yourself, you have no proof you cancelled if a dispute arises. Deepswap's support team may claim they never received your cancellation request, or your bank may question why you're disputing a charge without evidence. Always screenshot the confirmation page and email it to your own inbox or save it to cloud storage. This evidence protects you in any dispute.

Mistake 4: ignoring surprise charges after cancellation

Sometimes Deepswap charges you after you've cancelled due to system errors or deliberate non-compliance. If you see a charge on your bank statement after your stated cancellation date, don't assume it's a mistake and ignore it. Contact Deepswap's support immediately and request a refund. If they refuse, dispute the charge with your bank within 60 days (your bank has 10 to 30 days to investigate and refund you). This assertiveness protects your money and sends a signal to Deepswap that non-compliance has consequences.

What to do immediately after cancelling

Cancellation is the beginning of your journey to refund, not the end. Taking immediate action afterward protects your rights and prevents future confusion.

Step 1: save all confirmation documents

Create a folder on your computer or cloud storage specifically for your Deepswap cancellation. Save every screenshot, email, and confirmation you receive. Forward the confirmation email from Deepswap (or Google Play or Apple) to your personal email as a backup. This archive becomes invaluable if you need to escalate a dispute or file a formal complaint with the Consumer Commission later.

Step 2: check your billing account one week later

Return to your subscription settings (on the website, Google Play, or Apple App Store) one week after cancelling to confirm your subscription no longer appears in your active list. Sometimes cancellations don't process immediately or fail silently. This follow-up check ensures Deepswap actually cancelled you and didn't simply mark you as "inactive" while continuing to renew in the background.

Step 3: monitor your bank statement for the next 30 days

Check your credit card or debit card statement regularly for the next month to ensure no charges from Deepswap, HAOAPP HONG KONG LIMITED, or related entities appear. If an unexpected charge does appear, screenshot it and note the date, amount, and transaction ID. This evidence is critical if you need to dispute the charge with your bank or file a complaint.

Step 4: request a refund if eligible

If you're within 14 days of purchase or have evidence the service was defective, email Deepswap's support team and formally request a refund. Be clear, factual, and reference the relevant section of the Consumer Protection Act (Section 18 for the 14-day right or Section 2(47) for unfair contract terms). Tocancel recommends writing: "I request a full refund of ₹[amount] for my Deepswap subscription purchased on [date], as the service failed to meet the promised standards. Please confirm your refund within 7 days or I will escalate this matter to the District Consumer Disputes Redressal Commission." This language signals you understand your rights and are prepared to escalate.

Contact details for Deepswap and escalation authorities

Deepswap operates under HAOAPP HONG KONG LIMITED, which was previously associated with a UK entity (DEEPSWAP INNOVATION TECHNOLOGY CO., LTD, now dissolved). Here's how to contact them and escalate if necessary.

Deepswap contact information

Visit deepswap.ai and look for a "Contact Us", "Support", or "Help" link at the bottom of the homepage. This typically directs you to an email address (often [email protected] or similar) or a support ticket system. Email your cancellation request, refund request, or complaint to this address with your account email, transaction ID, and a clear explanation of your issue. Allow 7 to 10 business days for a response. If you don't receive a reply within this timeframe, assume Deepswap is not cooperating and prepare to escalate.

Escalation: file a complaint with your state's consumer commission

If Deepswap refuses your refund or doesn't respond within 10 days, you can file a formal complaint with the District Consumer Disputes Redressal Commission in your state. Visit consumercomplaints.in (the national consumer complaint portal) or contact your local District Consumer Protection Authority directly. You'll need to file a written complaint (Form 1 under the Consumer Protection Act) with details of your purchase, the service failure or cancellation issue, and your refund request. The filing fee is typically between ₹500 and ₹5,000, depending on your claim amount, and you don't need a lawyer. The Commission has the power to order Deepswap to refund your money and pay additional compensation.

Escalation: dispute the charge with your bank

If Deepswap charges you after your cancellation date, contact your bank's dispute department within 60 days of the charge. Provide your cancellation screenshot and the unauthorized charge as evidence. Your bank will investigate and typically refund you within 10 to 30 days. This is often faster than waiting for a formal complaint to be resolved and sends a powerful message to Deepswap that non-compliance has financial consequences.

Summary and next steps

Cancelling Deepswap is your right under Indian consumer law, and you now have the knowledge and steps to execute it confidently. Your immediate action is to visit the website, Google Play, or Apple App Store (depending where you subscribed), find your Deepswap subscription, and click "Cancel Subscription". Save the confirmation, check back in one week to confirm cancellation, and monitor your bank statement for the next month. If a charge appears after your cancellation date or Deepswap refuses your refund, escalate to your bank or file a formal complaint with the District Consumer Disputes Redressal Commission.

Deepswap and similar AI platforms operate in a space where auto-renewal and unclear cancellation policies are common, but Indian consumer law is on your side. You have the right to cancel, the right to a refund if the service is defective within 14 days, and the right to challenge unfair contract terms. Tocancel has helped thousands of consumers understand their rights and cancel unwanted subscriptions, and we're here to support your journey. Take action today, and reclaim control of your money.