Cancel Deepswap: The Right Way

How to cancel Deepswap and claim your refund in singapore

Why you might want to cancel Deepswap

Deepswap is a subscription and credit-based AI service that lets you create face-swap videos and edited images using machine learning technology. You access the platform through web, iOS, or Android apps, and you pay either through one-time credit bundles or recurring subscription plans depending on how you signed up. If you've decided the service no longer fits your needs, or you've noticed recurring charges you don't recognise, cancelling now stops future billing immediately.

Common reasons to cancel

You might cancel Deepswap because you've finished a project, the subscription cost no longer justifies your use, or you've discovered competing tools that suit you better. Some users also cancel after realising they prefer one-off credit purchases rather than ongoing subscriptions. Others simply want to control their spending and remove services they no longer actively use.

What happens when you cancel

Cancelling stops future auto-renewal but does not automatically delete your account or erase your remaining credits. You'll usually keep access to your existing credits until you use them or your subscription period ends. Refund eligibility is strict: web purchases qualify only if you've used no credits and request a refund within 14 days; app store purchases follow each store's own refund window. At Tocancel, we help you understand exactly what you're entitled to before you take action.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including subscriptions like Deepswap. Understanding these rights puts you in control of your cancellation and helps you escalate if things go wrong.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, the trader (Deepswap) must not engage in unfair practices such as hiding cancellation options, making it deliberately hard to cancel, or charging without your explicit consent. Your legal position is clear: you have the right to cancel any subscription you no longer want, and the company must process your request without unnecessary delay. If Deepswap refuses to cancel your account despite your clear request, or if you notice unauthorised charges, you have grounds to escalate to the Consumers Association of Singapore (CASE). Tocancel advises keeping all evidence of your request and any rejection emails, as these form your complaint record.

When to escalate your complaint to CASE

If Deepswap doesn't cancel your account within 5 business days of your request, or if refund claims are rejected without valid reason, contact CASE at 6100 0315 or visit their website at www.case.org.sg. Keep screenshots of your cancellation request and any rejection emails; these are your evidence. CASE will investigate on your behalf and can pressure the company to comply with the law. This is your right as a Singapore consumer, and escalation is free.

How to cancel Deepswap on the iOS app store

If you purchased a Deepswap subscription through your iPhone or iPad, Apple handles your recurring billing and cancellation. The process takes less than two minutes and you can do it on any Apple device.

Step-by-step iOS cancellation

1. Open the App Store app on your iOS device.
   • Look for the profile icon in the bottom right corner and tap it.
2. Tap Subscriptions near the top of the screen.
   • You'll see all active subscriptions tied to your Apple ID.
3. Find Deepswap (or Deepswap AI) in the list and tap it.
   • If you see multiple entries, check the renewal date to confirm you're cancelling the right one.
4. Tap Cancel Subscription or Turn Off Auto-Renewal.
   • The app will ask why you're cancelling; you can skip this or provide feedback.
5. Confirm your cancellation by tapping the confirmation button.
   • You'll receive an email confirmation from Apple within minutes.
6. Take a screenshot of your cancellation confirmation.
   • Apple's email can sometimes take 24 hours to arrive, so the screenshot proves you acted immediately.

What to expect after iOS cancellation

Your subscription will stop renewing at the end of your current billing cycle. You keep access to Deepswap until that date, but you will not be charged again. Apple will send you a receipt showing the cancellation date. If you change your mind before the cycle ends, you can resubscribe at any time through the same menu.

How to cancel Deepswap on google play

If you purchased a Deepswap subscription through an Android phone or tablet, Google Play manages your billing and cancellation. The steps are similar to iOS but accessed through Google's platform.

Step-by-step google play cancellation

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap Manage my subscriptions or Subscriptions.
   • You'll see all active subscriptions linked to your Google account.
3. Select Deepswap from the list.
   • Double-check the renewal date matches your billing cycle.
4. Tap Cancel subscription.
   • Google will ask you to confirm and may offer retention discounts; you do not have to accept these.
5. Confirm the cancellation by tapping the final confirmation button.
   • You'll see a confirmation message on screen and receive an email from Google Play.
6. Save a screenshot of the confirmation for your records.
   • This protects you if Google later disputes when you cancelled.

What to expect after google play cancellation

Your subscription will stop renewing at the end of your current billing period. You retain access to Deepswap until that date, but you will not be charged further. Google Play sends a cancellation receipt to your registered email address. If you need to resubscribe later, you can do so through the same menu without any penalty.

How to cancel Deepswap on the web

If you signed up for Deepswap directly on their website using a credit card or other payment method, you must cancel through your account settings. Web cancellations often offer the best refund terms within the 14-day window.

Step-by-step web cancellation

1. Go to the Deepswap website and log into your account.
   • Enter your email and password on the login page.
2. Navigate to Account Settings or Billing.
   • This is typically found in a menu at the top right or in your profile dropdown.
3. Look for Subscriptions, Billing Plans, or Active Plans.
   • You'll see your current subscription and its renewal date.
4. Click Cancel Subscription or Cancel Plan.
   • The site may ask for your reason; provide honest feedback if you wish, but you're not obliged to.
5. Confirm your cancellation by clicking the final confirmation button.
   • You'll see a confirmation message on screen and receive a confirmation email.
6. Screenshot the confirmation page and email for your records.
   • This is your proof of cancellation if you later need to contact support.

Claiming a refund on web cancellations

Web purchases qualify for a refund only if you've used no credits and request a refund within 14 days of purchase. To claim, email Deepswap's support team with your order number, purchase date, and cancellation screenshot. Tocancel recommends sending this email within 48 hours of cancellation to avoid delays. State clearly that you want a refund, not just a subscription cancellation, and keep a copy of your email for your records. The company should respond within 5 business days; if they don't, escalate to CASE with your email evidence.

Pricing and credit structures

Understanding what you're paying for helps you decide whether to cancel. Deepswap offers both subscription plans and one-off credit purchases, each with different terms.

If you're on a monthly subscription and have used very few or no credits, you have the strongest case for a refund. Annual subscriptions are more expensive, so cancelling early protects more of your money. Pay-as-you-go credits are non-refundable, so only purchase what you plan to use immediately.

Common mistakes that delay cancellation

Cancellation should be straightforward, but small errors can cause unnecessary delays or failed attempts. Protect yourself by avoiding these pitfalls.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription and deleting your account are two separate actions. Cancelling stops recurring charges but keeps your account and credits intact. If you want to fully erase your account, you'll need to contact Deepswap support separately after cancellation. At Tocancel, we advise cancelling first, confirming the subscription is gone, and then requesting account deletion if you wish. This gives you time to retrieve any work or data before permanent deletion.

Mistake 2: not taking a screenshot of your cancellation

Email confirmations can be delayed or lost in spam filters. A screenshot taken immediately after clicking "confirm" is proof that you cancelled on a specific date. If the company later claims you never cancelled, your screenshot is your strongest evidence. This is especially important if you file a complaint with CASE.

Mistake 3: cancelling through the wrong platform

If you subscribed through the iOS App Store but try to cancel on the web, nothing happens because Apple controls your billing, not Deepswap. Always cancel where you subscribed: App Store for Apple, Google Play for Android, and the web platform for direct signups. Check your original purchase receipt if you're unsure which platform you used.

Mistake 4: waiting until after the refund window closes

You have only 14 days from purchase to request a refund on web subscriptions. If you wait longer, the company can refuse refund requests even if you've used no credits. Mark your calendar or set a phone reminder for day 13 if you think you might want a refund. Tocancel recommends deciding within the first week to give yourself a safety margin.

What to do after cancellation

Your cancellation is only complete once you've confirmed it's been processed and checked that you're no longer being charged. Take these steps to protect yourself.

Verify your cancellation immediately

Within 24 hours, return to the platform where you cancelled and check your account status. On iOS, go back to Subscriptions and confirm Deepswap is no longer listed or shows "expired". On Google Play, check that the subscription shows a cancellation date. On the web, your billing page should show "No active subscription" or display a "Resubscribe" button instead of "Manage". Take a second screenshot at this stage as final proof.

Monitor your next billing date

If your cancellation was successful, you should not be charged on your next renewal date. Monitor your bank or payment method on that date. If a charge appears, contact your bank immediately to dispute it as unauthorised and provide your cancellation screenshots. Then email Deepswap's support team with evidence of the erroneous charge and demand a full refund. Tocancel advises keeping your bank statements for at least 90 days after cancellation so you can prove the charge occurred.

Delete saved payment methods (optional)

For extra security, remove Deepswap from your saved payment methods on iOS, Google Play, or your bank's app. This prevents accidental re-subscription if the company's system malfunctions or if your account is compromised. You can re-add your payment method anytime if you decide to resubscribe later.

Refund eligibility and timelines

Refund terms differ significantly depending on where you subscribed. Knowing your timeline and eligibility is critical to protecting your money.

Web platform refunds

Web purchases are eligible for a refund only if you have not used any credits and you request the refund within 14 days of purchase. To claim, email Deepswap's support address with your order number, purchase date, and explanation. Include your cancellation screenshot. The company should respond within 5 business days; if they refuse without good reason, escalate to CASE with your email chain and cancellation proof. CASE will contact Deepswap on your behalf and demand a refund if you meet the 14-day and zero-usage criteria.

IOS app store refunds

Apple processes refunds separately from Deepswap. You have up to 14 days from purchase to request a refund through the App Store. Go to your purchase history, find the Deepswap charge, tap "Report a Problem", and request a refund. Apple typically responds within 2 to 3 business days. If Apple refuses, you can contact Deepswap directly with proof that you requested a refund from Apple, and they may override the decision. Note: if you've made multiple charges within 14 days, Apple may grant a partial refund rather than the full amount.

Google play refunds

Google Play offers a 48-hour refund window for most app subscriptions, shorter than Apple's 14 days. Open the app's page in Google Play, scroll to your purchase, tap "Refund", and select your reason. Google usually approves refunds within 24 hours if you're within the 48-hour window. After 48 hours, refund requests are rarely approved unless you can prove the charge was fraudulent or unauthorised. Tocancel advises requesting a Google Play refund immediately if you want your money back, then following up with a CASE complaint if Google refuses.

Comparison: cancellation by platform

Your cancellation experience depends entirely on which platform you used to subscribe. This table shows how they compare.

The iOS App Store offers the most generous refund terms (14 days) and the most reliable refund process because Apple independently verifies requests. If you subscribed through iOS, your best path to a refund is requesting it directly from Apple within 14 days. Google Play's 48-hour window is very tight, making it harder to get a refund. Web cancellations give you the longest refund window (14 days) but rely on Deepswap's cooperation; if the company refuses, you must escalate through CASE.

Escalation: what to do if Deepswap refuses

Sometimes companies ignore cancellation requests or reject refund claims without valid reason. You have legal protections to force them to comply.

Step 1: document everything

From the moment you decide to cancel, keep copies of every communication. Screenshot your cancellation confirmation, the date and time you cancelled, any rejection emails, and your bank statement showing the erroneous charge if one occurs. Save all of this in one folder on your computer. This documentation is your legal evidence and will be essential if you need to involve CASE or pursue the matter further.

Step 2: contact Deepswap directly

If you don't receive a cancellation confirmation within 24 hours, or if you're charged after cancelling, email Deepswap's support team immediately. Use a subject line like "Cancellation Not Processed - Urgent" and attach your cancellation screenshot. Ask for written confirmation that your subscription is cancelled. Give them 3 business days to respond. Keep a copy of this email and any reply you receive.

Step 3: file a complaint with CASE

If Deepswap doesn't respond or refuses to cancel after 3 business days, contact the Consumers Association of Singapore at 6100 0315 or visit www.case.org.sg. Provide CASE with your cancellation screenshot, the date you cancelled, any emails from Deepswap, and your bank statement showing the unwanted charge. CASE will contact Deepswap on your behalf and investigate whether the company broke the Consumer Protection (Fair Trading) Act. This is free and takes about 4 to 8 weeks. Tocancel advises CASE as your most powerful tool; companies are far more responsive when a regulator is involved.

Step 4: dispute the charge with your bank

If Deepswap charges you after cancellation, contact your bank's fraud or dispute team within 30 days of the charge. Provide your cancellation proof and explain that you cancelled the subscription and did not authorise the charge. Most banks reverse unauthorised charges within 2 to 3 weeks. File your dispute even if you're also pursuing a refund through CASE; the two processes work in parallel and increase your chances of recovering the money.

Your rights and deepswap's obligations

Singapore's Consumer Protection (Fair Trading) Act is your legal safety net. It applies to every subscription service, including Deepswap, and it places strict duties on the company to treat you fairly.

What Deepswap must do under the law

Deepswap must provide a clear, easy way for you to cancel your subscription without jumping through hoops or contacting support multiple times. The company cannot hide its cancellation option or make cancellation deliberately difficult. It must process your cancellation without unnecessary delay and send you written confirmation. It must stop charging you at the end of your current billing cycle. Deepswap cannot refuse a refund within 14 days if you've used no credits unless it has a valid, transparent refund policy published before you subscribed. Your legal position is strong: the law assumes you have the right to cancel unless the company can prove otherwise.

What you must do to protect your rights

You must cancel clearly and deliberately; a half-hearted message doesn't count as a valid cancellation request. You must meet the refund deadline (14 days for web, 14 days for iOS, 48 hours for Google Play) and the usage criteria (no credits used). You must keep evidence of your cancellation and any refund request. You must escalate to CASE if the company ignores your request after 5 business days. Tocancel reminds you that following these steps protects your legal rights and gives you the strongest possible claim if you need to involve regulators.

Key takeaways and next steps

Cancelling Deepswap is your right, and you now have the tools and knowledge to do it confidently. Decide which platform you used (iOS, Google Play, or web), follow the steps above for that platform, and take a screenshot immediately. If you want a refund, submit your request within the refund window: 14 days for iOS and web, 48 hours for Google Play, provided you've used no credits. If the company refuses or doesn't respond within 5 business days, contact CASE at 6100 0315 or www.case.org.sg with your cancellation proof and they will investigate on your behalf. Do not delay; refund deadlines are strict and passing them weakens your claim.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Whether you're leaving Deepswap to save money, switch to a better tool, or simply regain control of your spending, you now have a clear roadmap and the law on your side. Take action today, document everything, and remember that CASE is your free escalation point if the company doesn't cooperate. Your money, your choice, your rights.

Contact information for Deepswap support

If you need to contact Deepswap directly for cancellation confirmation, refund appeals, or account issues, use their support email or in-app help centre. Deepswap is headquartered in Hong Kong and does not have a Singapore office, so communication may take 2 to 5 business days depending on timezone differences. Always email rather than use live chat, as emails create a written record you can share with CASE if needed. When you email, include your order number, subscription date, and cancellation date, and be clear about whether you're requesting cancellation, a refund, or both.

For regulatory complaints in Singapore, contact the Consumers Association of Singapore directly: phone 6100 0315, email [email protected], or visit www.case.org.sg. CASE operates Monday to Friday, 9am to 5pm SGT. Provide them with your cancellation screenshot, email chain with Deepswap, and bank statement showing the disputed charge. CASE will assign your complaint a reference number and contact Deepswap on your behalf at no cost. Tocancel supports your right to a fair resolution and encourages you to escalate immediately if the company doesn't respond within the expected timeframe.