Cancel Motion: The Right Way to Protect Your Rights

How to cancel Motion and protect your rights in india

Why you might cancel Motion

Motion is an AI-powered productivity application built to help you manage tasks, schedules, and projects from a single dashboard. The service combines task management, intelligent scheduling, and calendar synchronisation to streamline your workflow, whether you're working on notes, documents, or team projects.

You can subscribe to Motion through the Motion website or as an in-app purchase via the Apple App Store or Google Play Store. Your subscription renews automatically each month or year, and Motion charges your registered payment method on every billing cycle. This means charges continue unless you actively cancel before your next renewal date.

Motion's cancellation policy is restrictive: the service explicitly refuses cancellations and denies refunds once you purchase or subscribe, regardless of how long you've used it. However, Indian consumer protection law gives you stronger rights than Motion's policy suggests. Tocancel is here to walk you through your options and show you how to cancel Motion while protecting yourself from unwanted future charges.

Common reasons to cancel Motion

You might cancel Motion because you've switched to a different productivity tool that fits your workflow better, you don't use the AI features enough to justify the monthly cost, or the app doesn't integrate smoothly with tools you already rely on. Some users cancel because they prefer paying once rather than committing to ongoing subscriptions, while others realise after the free trial that the paid features don't match their needs.

Billing surprises also trigger cancellations. You may spot unexpected charges, foreign currency conversion fees if you're billed internationally, or auto-renewal charges that arrive without clear advance notice. If you see unauthorised or duplicate charges, cancel immediately and dispute the transaction with your payment provider.

Understanding motion's cancellation and refund policy

Motion's published policy ranks among the strictest in the productivity software space. The service states outright that cancellations are not permitted and that no refunds-partial or full-are available once you purchase or subscribe, no matter how recently you signed up or how little you've used the app.

This policy does not acknowledge a 14-day cooling-off period, technical fault exceptions, or any circumstances under which Motion will reverse a charge. However, Motion's blanket refusal does not have the final word under Indian law. The Consumer Protection Act, 2019 gives you legal safeguards that can override Motion's terms. Tocancel will show you how to invoke those rights if Motion refuses to cooperate.

Your cancellation options by platform

Your cancellation method depends entirely on which platform sold you Motion, because each platform manages billing independently.

If you subscribed through an app store

Most Motion users in India purchase via the Apple App Store or Google Play Store as in-app subscriptions. The key advantage is that Apple and Google, not Motion, control your subscription. You cancel through your store account, and the platform stops future charges on your behalf.

When you cancel an app store subscription, your next renewal is blocked immediately, but you keep using Motion until your paid period expires. This remains true even if Motion's terms claim cancellations aren't allowed-the app store's contract with you overrides Motion's policy. Tocancel recommends using this route because app store cancellations are fast, traceable, and protected by the app store's own consumer safeguards.

If you subscribed directly through Motion

If you purchased a subscription directly on Motion's website, you face a harder cancellation path. Motion explicitly forbids direct cancellations and refuses refunds on website purchases. No cancellation button exists in your Motion account because the company does not provide one.

Your only option is to contact Motion's support team directly and request manual cancellation. This requires persistence because Motion's published policy states it will refuse you. Your consumer rights under Indian law give you legal leverage to override that refusal-a point we cover in detail in the "Your consumer rights under Indian law" section below.

How to cancel Motion step by step

Follow the steps below based on where you purchased Motion. Each path is different, and using the correct method ensures your cancellation is recorded and future charges are stopped.

Cancel if you subscribed through the apple app store

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top-right corner (or click your account in the top menu on Mac).
3. Select "Subscriptions" or "Manage subscriptions" from the menu.
4. Find Motion in the list of active subscriptions and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (the button text depends on your subscription type).
6. Choose your reason for cancelling from the dropdown menu (optional, but helps Apple understand user needs).
7. Confirm your cancellation by tapping the final "Confirm" button.
8. You will receive an on-screen confirmation and an email to your Apple ID address confirming the cancellation date and your access end date.

Once you cancel, Motion stops charging you after your current billing period ends. You retain full access to Motion until that date, then your account becomes inactive. Tocancel recommends saving a screenshot of the cancellation confirmation for your records.

Cancel if you subscribed through google play store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view all active subscriptions.
5. Find and tap Motion in the list.
6. Tap "Cancel subscription" at the bottom of the screen.
7. Select your reason for cancelling (optional).
8. Tap "Cancel subscription" again to confirm.
9. Google sends a confirmation email to your registered Google account with the cancellation date and your access end date.

After you cancel, Google stops all future charges immediately. You keep using Motion until your current paid period runs out, then your subscription ends. Store your confirmation email safely for proof of cancellation.

Cancel if you subscribed directly through motion's website

1. Visit Motion's customer support page or contact form (typically found in the app's settings or on the Motion website footer).
2. Select "Billing" or "Subscription" as your enquiry category.
3. Write a clear, direct cancellation request: "I want to cancel my Motion subscription effective immediately. Please confirm the cancellation date and when my access will end."
4. Include your full name, registered email address, and the email address associated with your Motion account.
5. Send the enquiry and wait for Motion's initial response (this can take 2-5 business days).
6. If Motion refuses (likely, given their policy), reply citing your consumer rights under the Consumer Protection Act, 2019 (see the section below for specific language to use).
7. If Motion still refuses after 7 days, escalate your complaint to the Central Consumer Protection Authority or your state consumer court.
8. Keep copies of all emails and support tickets-these are your evidence of attempting cancellation in good faith.

Direct website cancellations are slower and require documentation, but Tocancel emphasises that Motion's refusal to cancel is not legally binding under Indian consumer law. Your persistent, written request creates a paper trail that courts and consumer authorities recognise.

Your consumer rights under indian law

Motion's cancellation ban looks absolute on paper, but Indian consumer protection law gives you stronger rights than the company's terms suggest.

The consumer protection act, 2019 and your cooling-off period

The Consumer Protection Act, 2019 grants you a blanket 14-day cooling-off period for distance contracts-purchases made online or via app. This means you have the right to cancel Motion within 14 days of purchase and receive a full refund, regardless of what Motion's policy says. Motion's blanket refusal to allow cancellation or refunds directly contradicts this legal protection.

Your legal position: if you purchased Motion within the past 14 days, you have an unconditional right to cancel and claim a refund. Motion cannot override this right with its own terms. File a formal complaint with the consumer authority if Motion refuses.

Defective service and technical faults

If Motion fails to deliver what it promised (the app crashes frequently, features don't work as described, or you cannot access core functionality), you have grounds to cancel under the Consumer Protection Act's "goods or services not as described" clause. A faulty service is not your responsibility to continue paying for.

If technical issues prevent you from using Motion, document the problems with screenshots or video evidence and contact Motion support. State clearly: "Motion is not delivering the service as described. I am cancelling due to defect and requesting a refund." This language invokes consumer law, not Motion's discretionary policy.

Unauthorized or duplicate charges

If Motion charged you twice in one cycle, charged you after you attempted to cancel, or billed you without clear advance notice, these are violations of consumer protection rules. You have the right to demand cancellation, a refund of unauthorised charges, and compensation.

Contact your bank or payment provider immediately to dispute the duplicate or unauthorised charge. Provide your dispute request in writing to Motion simultaneously, citing the specific charge amount, date, and why you believe it was wrong. Tocancel advises keeping all payment statements as evidence.

What to expect after cancellation

Cancelling Motion does not happen instantly-there are timelines and steps that happen after you press the cancellation button.

Access during and after your billing period

Once you cancel, Motion stops charging you after your current billing period ends. You retain full access to the app, your data, and all features until midnight on your expiry date. After that date, Motion deactivates your account and you can no longer log in.

Download or export any data you need (tasks, notes, schedules) before your access ends. Motion's refund policy does not guarantee data retention after cancellation, so act before the final day.

Refund timelines for app store cancellations

If you cancelled through Apple or Google, the app store processes refunds to your original payment method within 5-10 business days. You may see the credit appear as a pending transaction before it fully settles. Check your bank or card statement rather than trusting the app store's email alone.

If a refund does not arrive within 10 business days, contact Apple or Google support directly-they can trace the refund and reissue it if needed. Tocancel recommends filing a complaint with your bank if neither the app store nor Motion responds within 14 days.

What happens to your Motion account after cancellation

After your access expires, Motion keeps your account dormant rather than deleting it immediately. Your data remains on Motion's servers but locked behind your login credentials. You cannot recover access without resubscribing and paying again.

If you want to fully delete your Motion account and associated data, contact Motion support separately and request account deletion. This is a different action from cancellation and may take 30 days to process. Motion is not obligated to delete your data if you do not explicitly request deletion.

Motion pricing and subscription tiers

Understand what you're paying for before deciding whether cancellation is right for you.

If you subscribed to Motion Pro, your monthly cost is approximately ₹599, which equals ₹7,188 annually if you commit for a year. Cancelling even one month into an annual plan saves you ₹6,589 in unused subscription fees, making the effort to invoke your consumer rights worthwhile.

Common mistakes to avoid when cancelling Motion

Cancellation can feel frustrating, especially when a company's policy seems unchangeable. Here are the pitfalls that slow down or complicate your cancellation.

Assuming motion's policy is final

Motion's published refusal to allow cancellation or issue refunds is not final under Indian law. Many consumers read Motion's "no refunds" statement and give up, assuming the company has absolute power. You do not. The Consumer Protection Act overrides Motion's terms on refunds, cooling-off periods, and defective services. Tocancel emphasises that you have legal rights Motion cannot take away by publishing a strict policy.

Cancelling only through the app

Some users uninstall Motion, thinking that ends their subscription. It does not. Deleting the app from your phone does not cancel your subscription-Motion still charges you on renewal day. You must cancel through the platform where you bought the app (Apple, Google, or Motion's website). Uninstalling is not cancellation.

Not saving proof of cancellation

After you cancel, screenshot or print your confirmation screen and save the confirmation email. If Motion charges you again by mistake, you need proof you cancelled. Without documentation, Motion can claim it never received your cancellation request. Tocancel advises storing confirmations in a dedicated folder-digital or physical-for all subscriptions.

Missing the 14-day cooling-off window

You have 14 days from purchase to cancel under the Consumer Protection Act without needing to give a reason. After 14 days, your right to an automatic refund is weaker (though you can still cancel if the service is faulty or Motion breaches its terms). Calculate your purchase date now and mark your calendar for day 14 if you're still within the window.

Contacting Motion through social media or informal channels

Tweeting at Motion or messaging via Instagram may feel faster, but these channels are not official cancellation requests. Always use Motion's formal support form or email address so your request creates a documented record. Informal messages can be ignored or dismissed as non-binding. Tocancel recommends using official support channels and keeping copies of every message you send.

Comparison: Motion versus alternatives

Before you cancel, consider whether Motion is the right tool for you or if an alternative better matches your needs and budget.

If you cancel Motion because its cost feels high or you do not use the AI features, Todoist and TickTick offer comparable task management at lower prices with more flexible cancellation policies. If you use Motion's scheduling AI heavily, weigh whether the ₹599 monthly cost delivers enough value to justify staying. Tocancel's role is to ensure you cancel confidently if you decide to leave, knowing your rights are protected.

Checklist: before and after you cancel Motion

Use this checklist to ensure your cancellation is complete and your data is safe.

Before you cancel

• Note your Motion account email and the email address of your payment method (Apple, Google, or credit card).
• Download or screenshot any important tasks, notes, or data you created in Motion-do not assume you can retrieve them after cancellation.
• Calculate the date you purchased Motion (you have 14 days for a cooling-off refund if applicable).
• Check your last three bank or credit card statements to confirm Motion's exact monthly or annual charge amount.
• Review Motion's cancellation address and support contact details (often found in the app settings under "Help" or "Support").
• If you used Motion as part of a team or commercial account, confirm whether you or your organisation is the subscriber-this affects who can cancel.

After you cancel

• Save a screenshot or PDF of your cancellation confirmation page immediately after cancelling.
• Wait for the cancellation confirmation email and forward it to your personal email for archiving.
• Set a calendar reminder for your access end date to confirm Motion has locked your account as promised.
• Check your next statement (30 days after cancellation) to confirm no charge from Motion appears.
• If a charge does appear, dispute it with your bank within 7 days and provide your cancellation confirmation as evidence.
• If Motion charges you again after your paid period should have ended, contact your payment provider and file a consumer complaint with the Central Consumer Protection Authority or your state's consumer court-Tocancel can help you draft this complaint.

Escalation: what to do if Motion refuses to cancel

If Motion ignores your cancellation request or explicitly refuses to cancel your subscription, you have legal escalation paths.

Document your cancellation attempt

Before escalating, ensure you have written evidence of your cancellation request. Send an email to Motion's official support address stating: "I am formally requesting cancellation of my Motion subscription effective immediately. I have made this request [on date]. If you do not confirm cancellation within 7 days, I will file a complaint with the consumer protection authority." Keep this email and any response (or lack of response) as proof.

File a complaint with the central consumer protection authority

If Motion refuses to cancel or continues charging you after your requested cancellation date, file a complaint with the Central Consumer Protection Authority (CCPA) at ccpa.org.in or contact your state's consumer court. Under the Consumer Protection Act, 2019, Motion's refusal to honour a lawful cancellation request is a violation, and the authority can order Motion to refund you and pay compensation for the inconvenience and mental agony.

Your complaint should state: (1) the date you purchased Motion, (2) the dates you requested cancellation, (3) Motion's refusal to comply, (4) the amount charged, and (5) the specific Consumer Protection Act section Motion violated (typically Section 2(1)(7) on unfair contract terms). Tocancel can help you phrase this complaint in formal language the authority recognises.

Dispute the charge with your bank or card issuer

If Motion continues to charge you after you requested cancellation, contact your bank or credit card company and dispute the charge as "unauthorised" or "subscription not cancelled as requested." Banks and card issuers can reverse charges and freeze Motion's merchant account if the company repeatedly violates customer cancellation requests. Provide your cancellation request emails as proof.

Contact details for cancellation and complaints

Use these contact methods when cancelling Motion or escalating a complaint.

Motion's official support and cancellation address

Motion does not publish a separate postal address for cancellation requests. For subscription and billing enquiries, contact Motion through:

• In-app support: Open Motion on your device, navigate to Settings, and select "Help" or "Contact Support."
• Website support form: Visit Motion's official website and locate the "Contact Us" or "Support" link, typically in the footer.
• Email (general): Motion may list a support email in the app or website footer-use this for your formal cancellation request.

When contacting Motion, use the subject line: "Subscription cancellation request for [your email address]" and include your full name, registered account email, and the date you want the cancellation to take effect.

Escalation contacts: consumer authorities in india

For complaints under ₹1 lakh, file with your district consumer court. For larger or national complaints, escalate to the CCPA. Tocancel recommends starting with the CCPA's website (ccpa.org.in) to download complaint forms and understand current procedures for your region.

Summary: take control of your Motion subscription now

Motion's strict cancellation and no-refund policy appears final until you understand your consumer rights. The Consumer Protection Act, 2019 gives you a 14-day cooling-off period, protection against defective services, and the power to challenge Motion's refusal to cancel. You are not trapped by Motion's terms-you have legal leverage that Motion must respect.

If you subscribed through an app store, cancellation is straightforward: navigate to your subscriptions, tap cancel, and confirm. Apple and Google will stop charging you and protect your refund rights. If you subscribed directly through Motion's website, you must contact Motion's support team in writing and cite your consumer rights if they refuse. Escalation to the CCPA or your state consumer court is your final recourse, and it works: consumer authorities regularly order refunds and compensation against subscription services that ignore cancellation requests.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by knowing exactly where to go, what to say, and what rights they have. Whether Motion is no longer useful, too expensive, or technically faulty, you can cancel confidently. Save your cancellation confirmation, set a reminder for your access end date, and verify no further charges appear on your next statement. If Motion persists in charging you after cancellation, escalate immediately to the consumer authority with your documented proof of cancellation requests. Tocancel is here to guide you through every step.