Cancel Motion: The Right Way

How to cancel Motion and protect your subscription rights in singapore

What is Motion

Motion is an AI-powered productivity application that manages your tasks, calendars, and focus time automatically. The service combines intelligent task scheduling with calendar synchronisation across multiple platforms, so your work stays organised without constant manual rescheduling. You access Motion through its web application or iOS and Android mobile apps, making it flexible to use from any device.

Motion operates on a subscription model with monthly and annual billing options, both charged in Singapore Dollars (SGD). The service typically offers a free trial period so you can test the platform before your first payment is due. This means you have an opportunity to evaluate whether Motion's AI-assisted workflow genuinely saves you time before you commit financially.

Core features and how they work

Motion's primary strength is its AI engine, which learns your work patterns and automatically reschedules tasks around your availability. The platform synchronises with your existing calendars from services like Google Calendar, Outlook, and Apple Calendar, pulling all your commitments into one view. When your schedule changes, Motion adapts automatically, creating protected focus time blocks so you can concentrate on high-priority work without interruption.

Your task history and project data remain stored on Motion's servers even after you cancel. You retain access to view this information unless you specifically request permanent deletion. This distinction matters: cancellation stops your billing, but your data doesn't vanish immediately unless you take additional action to remove it.

Subscription plans and pricing in singapore

Motion offers flexible billing cycles to suit different users. You can choose monthly or annual payment, with pricing displayed in SGD. The service gives you a free trial before charging, allowing you to confirm the platform fits your needs. Below is a breakdown of the typical Motion pricing structure in Singapore:

Your actual pricing may vary depending on current promotions or plan updates. Always verify the exact amount before your trial ends to avoid unexpected charges.

Understanding your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act gives you legal rights when purchasing subscription services like Motion, even though it's delivered entirely online. Understanding these protections empowers you to cancel confidently and escalate disputes if Motion fails to honour its obligations.

What singapore law protects

Under the Consumer Protection (Fair Trading) Act, Motion must not engage in misleading or deceptive conduct when advertising or delivering its service. This means the company cannot:

• Hide cancellation procedures in obscure locations or behind multiple clicks
• Charge you without clear consent or pre-authorisation
• Misrepresent the service's capabilities or features
• Refuse to provide refunds when the service fails to deliver as described

If Motion breaches these requirements, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). These authorities investigate breaches and can compel companies to refund consumers or remedy service failures. Your legal position is stronger than you might think: even if Motion's terms say "non-refundable," this clause does not override consumer protection law if the service fails to meet its advertised standard.

Your right to cancel and refund entitlements

You have the absolute right to cancel your Motion subscription at any time. Stopping future charges is your primary right. Refunds for already-paid amounts depend on two factors: whether you cancelled during the free trial and whether Motion failed to deliver the promised service.

If you cancel during your free trial before any charge is processed, you face no cost. If you've already paid and Motion has not performed as described-for example, the AI scheduling fails repeatedly, the app crashes, or calendar synchronisation doesn't work-you can request a refund through consumer channels. Document your issues clearly: screenshots, email records, and dates of failed attempts strengthen your case when you escalate to CASE or MTI.

Methods to cancel Motion

Your cancellation route depends on where you signed up: directly with Motion or through an app store like the Apple App Store or Google Play.

Cancel Motion through your account settings

If you created your Motion account directly on their website or in their web app, you cancel from your account's subscription management area. Follow these steps:

1. Open your web browser and go to Motion's login page
   • Visit motion.app or motion.com and look for the "Login" button in the top navigation
2. Sign in with your email and password
   • Use the same credentials you used to create your account
3. Navigate to your account settings
   • Click your profile icon (usually in the top-right corner)
   • Select "Account settings" or "Subscription" from the dropdown menu
4. Find the subscription management section
   • Look for "Billing," "Subscription," or "Plans" in the left sidebar
   • This section displays your current plan, next billing date, and payment method
5. Click "Cancel subscription" or "Stop billing"
   • Motion may ask you to confirm your decision or offer a discount to stay
   • Proceed with cancellation even if prompted with retention offers
6. Confirm cancellation
   • Motion will send you a confirmation email with a cancellation date
   • Save this email as proof of cancellation

Your access to Motion ends on the date shown in the confirmation email. You retain viewing access to your task history until that date, but after cancellation you cannot create new tasks or use the AI scheduling feature.

Cancel Motion if you subscribed through apple app store

If you subscribed to Motion via the Apple App Store on your iPhone or iPad, cancel directly through your Apple ID settings:

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon in the bottom-right corner
   • On iPhone 12 and older, tap the user icon at the top-right instead
3. Select "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID
4. Find Motion in the list and tap it
5. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit Subscription," select it, then choose "Cancel Subscription"
6. Confirm the cancellation
   • Apple will ask you to confirm; proceed with the action
   • You receive an email confirmation from Apple

Your Motion subscription ends at the next billing date or immediately, depending on your plan. Apple provides a refund eligibility window of 14 days from purchase for accidental subscriptions or service failures; after 14 days, refunds depend on Motion's policy and CASE assessment.

Cancel Motion if you subscribed through google play

If you subscribed via Google Play on an Android device, use these steps to cancel:

1. Open Google Play on your Android device
2. Tap your profile icon (top-right corner)
   • Select "Manage your Google Account"
3. Go to the "Payments and subscriptions" tab
   • Tap "Subscriptions" if you don't see it listed
4. Find Motion and tap it
5. Select "Cancel subscription"
   • Google Play displays your cancellation reason options
   • Choose the reason that best describes why you're cancelling
6. Confirm cancellation
   • Google sends you a confirmation email
   • Save this for your records

Your Motion subscription ends at the end of the current billing period. Google Play allows refund requests within 48 hours of purchase if the app fails to meet expectations; beyond 48 hours, contact Motion or CASE for refund eligibility assessment.

What happens after you cancel Motion

Cancelling Motion is straightforward, but several actions follow your cancellation that you should understand and track. After you confirm cancellation, your access phase-out begins immediately, and your data remains on Motion's servers unless you request deletion.

Access and data retention

Once your cancellation is confirmed, Motion ceases billing on the next scheduled date. You retain read-only access to your account and task history until that cancellation date arrives. After the final billing period ends, your access to Motion's features is blocked: you cannot create new tasks, adjust scheduling, or use the AI engine.

Your historical data-task records, calendar events, and project information-remains stored on Motion's servers for a retention period (typically 90 days, but verify Motion's privacy policy). If you want Motion to delete your account and all associated data immediately, you must submit a formal data deletion request. Contact Motion's support team or go to your account settings and look for a "Delete account" or "Request data deletion" option. Tocancel recommends submitting this request in writing with your email address so you have proof of the request.

Checking final charges and recovery

Check your bank or credit card statement 5 to 7 days after cancellation to confirm Motion stopped charging. If you see a charge after your cancellation date, contact Motion's billing support immediately with your cancellation confirmation email as evidence. If Motion refuses to reverse the charge, escalate to your bank or credit card issuer and report the unauthorized transaction. Tocancel advises keeping all cancellation emails, confirmation screenshots, and bank statements together in case you need to file a formal dispute.

Refunds and your right to compensation

Your refund eligibility depends on whether you cancelled during the free trial or after paying, and whether Motion delivered the service as promised.

Free trial cancellations

If you cancel during your free trial before any charge is processed, you incur no cost and no refund is necessary. Mark your calendar with the trial expiry date so you cancel before payment is due. This is the simplest, risk-free path if you decide Motion doesn't suit your workflow.

Paid subscription refunds

If you've already paid for Motion, your refund depends on your grounds for cancellation and the payment method:

If Motion refuses a refund you believe you deserve, file a complaint with the Consumers Association of Singapore (CASE). Provide your cancellation proof, evidence of the service failure, and your communication history with Motion. CASE investigates and can compel Motion to refund or offer remedy. This process typically takes 4 to 8 weeks, but Tocancel has seen many consumers recover partial or full refunds through CASE escalation.

Common mistakes when cancelling Motion

Cancelling a subscription should be simple, but one misstep can leave you paying longer than intended. Here are the pitfalls to avoid so your cancellation goes smoothly.

Not checking your trial expiry date

Motion's free trial runs for approximately 14 days, but your exact end date depends on when you signed up. If you do not cancel before this date, you are automatically charged. Set a phone reminder 3 days before your trial ends so you have time to cancel if you've decided not to continue. Check your Motion account settings now to see your exact trial expiry date and next billing date.

Cancelling only on the app without removing payment details

If you cancel Motion through the mobile app but fail to remove your payment method from your app store account, Motion may still charge you if their systems detect an active subscription. After cancelling on Motion's website or app, go to your Apple ID settings (for iPhone) or Google Play settings (for Android) and verify that Motion is no longer listed under your active subscriptions. Remove the app store payment method if you're not using other subscriptions.

Accepting a discount offer instead of cancelling

When you attempt to cancel, Motion may offer a 20%, 30%, or even 50% discount to keep you subscribed. If your reason for cancelling is that you don't use the service or that it doesn't meet your needs, accepting a discount simply delays the inevitable and locks you into another billing cycle. Proceed with cancellation if you've made your decision. Discounts are retention tactics; they do not improve Motion's value if the service doesn't suit you.

Failing to save your cancellation confirmation

Screenshot or download your cancellation confirmation email immediately. If a billing dispute arises later, this proof that you cancelled on a specific date is critical evidence. Without it, Motion may claim you were still an active subscriber, and Tocancel has observed that disputes without proof take significantly longer to resolve through CASE or your bank.

Should you cancel Motion or keep it

Deciding whether to cancel Motion depends on your productivity needs, budget, and how much time the app actually saves you. Use this comparison to guide your decision:

Honest reflection matters: if you haven't opened Motion in two weeks, the app is not delivering value, regardless of its AI features. Cancelling is the right choice.

Tocancel's quick cancellation checklist

Use this checklist to ensure your Motion cancellation is complete and protected:

• Note your current Motion billing date and trial end date (check account settings now)
• Log into Motion and navigate to your account subscription settings
• Click "Cancel subscription" and confirm the cancellation in Motion's interface
• If you subscribed via Apple App Store or Google Play, cancel through the app store as well
• Screenshot your cancellation confirmation and save the confirmation email to a folder
• Wait 5 to 7 days, then check your bank or credit card statement for any charges after the cancellation date
• If a charge appears after cancellation, contact Motion's billing support with your confirmation email attached
• If Motion refuses to refund or stop charging, escalate to CASE (Consumers Association of Singapore) with all proof
• Request data deletion from Motion if you want your account and task history removed entirely

Motion cancellation contact information

If you encounter issues cancelling Motion or need to escalate a billing dispute, use these contacts:

Motion support: Visit motion.app and look for the "Help" or "Contact us" link, or email their support team directly (check your account page for the current support email).

Consumers Association of Singapore (CASE): If Motion refuses to cancel, process your refund, or stop charging, file a complaint with CASE at www.case.org.sg or call 6100 0820. CASE investigates subscription disputes and holds companies accountable.

Ministry of Trade and Industry (MTI): For broader consumer protection concerns or if CASE cannot resolve your dispute, escalate to MTI at www.mti.gov.sg or contact their Consumer Protection Division.

Your bank or credit card issuer: If Motion continues charging after cancellation, contact your bank's dispute department immediately and report the unauthorized transaction. Provide your cancellation proof.

Final thoughts on cancelling Motion

Cancelling Motion is straightforward when you follow the steps outlined above and save your confirmation. Your rights under Singapore's Consumer Protection (Fair Trading) Act are clear: you can cancel at any time, and Motion cannot make the process intentionally difficult or unclear. If you face barriers, Tocancel encourages you to document them and escalate to CASE or your bank.

The key is to act before your trial ends or before the next billing date, and to save every confirmation email as evidence. Many consumers delay cancellation thinking they'll do it "next week," only to discover they've been charged for a month they didn't want. Set a reminder now. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying organised and persistent. You have the power to stop charges immediately and reclaim control of your spending. Cancel with confidence, and use the escalation paths outlined here if Motion resists your request.