Cancel SolidWorks: Step-by-Step Guide

How to cancel your SolidWorks subscription in india and claim your refund

Why engineers and designers cancel SolidWorks

SolidWorks is a professional 3D CAD and product design software widely used by engineers, product designers, and manufacturing teams across India. You use it to create detailed mechanical designs, run simulations, manage assemblies, and generate production-ready drawings. Whether you've purchased a subscription plan, a perpetual license through a reseller, or a cloud-based 3DEXPERIENCE offering, the software represents a significant investment in your workflow.

If you've decided SolidWorks no longer fits your budget, project timeline, or design needs, that's a valid reason to cancel. Cost is often the primary driver: annual subscription fees in India run into tens of thousands of rupees, and when budgets tighten or projects end, that expense becomes impossible to justify. Some users switch to free alternatives like FreeCAD or lower-cost competitors. Others find the learning curve steeper than expected or discover their workflow doesn't require SolidWorks' advanced simulation and PDM features.

Unused licenses represent pure waste. If your team has moved to a different CAD platform, completed a project, or downsized headcount, cancelling unused seats immediately stops recurring charges and protects your cash flow. At Tocancel, we help you identify exactly when you can cancel and what refunds apply to your specific situation.

When to cancel versus pause your subscription

Cancellation is permanent and ends your access at the end of your paid billing period. If you think you might return to SolidWorks in three to six months, pausing your subscription (by disabling auto-renewal) keeps your license intact and stops charges without losing your investment. Most resellers allow you to disable auto-renewal up to 30 days before your renewal date without penalty.

If you're certain SolidWorks isn't part of your future, full cancellation is the right move. At Tocancel, our step-by-step guidance ensures you cancel correctly the first time, avoiding common traps that delay refunds or leave you with surprise charges on your credit card.

Your consumer rights when cancelling SolidWorks in india

India's Consumer Protection Act, 2019 grants you specific rights that apply to software subscriptions like SolidWorks, even when purchased from international vendors like Dassault Systèmes.

What the consumer protection act, 2019 guarantees you

You have the legal right to cancel any unsatisfactory purchase within a reasonable timeframe. For digital products and subscriptions, courts and the Central Consumer Protection Authority typically recognize a 30-day window as reasonable, though some vendors offer shorter windows. SolidWorks resellers often cite 15 days for initial purchases, but this does not override your statutory rights if the software fails to deliver promised functionality.

Your legal position is straightforward: if SolidWorks fails to perform as advertised, causes data loss, or charges your card after you've cancelled, you can file a complaint with your district consumer commission. The burden is on Dassault Systèmes India Pvt. Ltd. to prove you received exactly what you paid for.

You also have the right to transparency before you subscribe. Vendors must clearly disclose auto-renewal terms, cancellation procedures, and refund eligibility in plain language. If SolidWorks or a reseller buries this information, makes cancellation deliberately difficult, or hides contact details for support, that violates consumer protection standards and gives you grounds for escalation.

How to escalate if SolidWorks refuses to cancel or refund

Document everything from the start. Take screenshots of your subscription page, save all cancellation requests by email, and note the exact date you submitted each request. Keep records of any charges that occur after you've cancelled.

If SolidWorks support or a reseller refuses to cancel or denies a refund you're entitled to, file a complaint with the Central Consumer Protection Authority (CCPA) or your district consumer commission. You can file online through the National Consumer Disputes Redressal Commission portal at consumercomplaints.gov.in. Include copies of your cancellation requests, payment confirmations, and correspondence with SolidWorks support. The company must respond within 21 days, and if they fail to do so, the commission can order them to refund your money plus award compensation for the inconvenience you've suffered.

How to cancel your SolidWorks subscription step by step

Your cancellation path depends on how you purchased SolidWorks: directly from Dassault Systèmes, through an authorized reseller, or via a cloud-based 3DEXPERIENCE account.

Cancelling a direct dassault systèmes subscription or license

1. Log in to your Dassault Systèmes account at www.3ds.com
   • Use the email address associated with your subscription
   • If you've forgotten your password, use the "Forgot password" link to reset it
2. Navigate to your account settings or subscription management page
   • Look for sections labeled "My Subscriptions", "Active Licenses", or "Billing"
   • Identify the SolidWorks product and billing period
3. Select the subscription you wish to cancel
   • Verify the renewal date and any outstanding balance
   • Check whether you're within the refund window (typically 15 to 30 days from purchase)
4. Click "Cancel Subscription" or "Request Cancellation"
   • You may be asked to confirm your reason for cancellation (this is optional, but helps Dassault Systèmes improve their service)
   • Do not skip this step even if it feels unnecessary
5. Receive a cancellation confirmation email
   • Save this email immediately as proof of your cancellation request
   • The email will contain your cancellation reference number and the date your access will end
6. Verify the cancellation on your next billing cycle
   • Check your credit card or bank statement 3 to 5 business days after your renewal date
   • You should see no charge if cancellation was successful

Cancelling via an authorized reseller

If you purchased SolidWorks through a reseller such as a local distributor or value-added reseller (VAR) in India, you must contact them directly to cancel. Many resellers do not allow online cancellation through the Dassault Systèmes portal.

1. Locate your original purchase invoice or sales order
   • Find the reseller's name, phone number, and email address
   • Note your license agreement number or subscription ID
2. Contact the reseller's support or sales team in writing
   • Send an email with the subject line: "Request to cancel SolidWorks subscription - License ID [your ID]"
   • Include your full name, organization, and the dates of your subscription
   • State clearly that you wish to cancel and request confirmation of the cancellation date and any applicable refunds
3. Request written confirmation of cancellation
   • Ask the reseller to provide a cancellation letter or email confirming the date your access will end
   • Do not accept verbal confirmation alone
4. Follow up if you do not hear back within 5 business days
   • Send a reminder email and copy in a second contact at the reseller if possible
   • If still no response, escalate to Dassault Systèmes directly (contact details below)

Cancelling a cloud-based 3DEXPERIENCE account

1. Log in to your 3DEXPERIENCE platform account at www.3dexperience.3ds.com
   • Use your registered email and password
2. Navigate to "Account Settings" and then "Subscription" or "Billing"
   • Look for active cloud instances or platform subscriptions
3. Select the service you wish to cancel and click "Manage Subscription"
   • Review the cancellation terms and any early termination fees
4. Choose your cancellation method
   • Select "Cancel at end of billing period" (no penalty) or "Cancel immediately" (may incur charges)
   • If you choose immediate cancellation, confirm any associated fees
5. Confirm and save your cancellation request
   • You will receive an immediate confirmation email
   • Screenshot this email as proof

SolidWorks pricing and refund eligibility in india

Understanding SolidWorks pricing and refund policies helps you calculate what you're entitled to recover when you cancel.

Refund eligibility depends on when you cancel. If you cancel within 15 to 30 days of your purchase (the window varies by reseller), you're entitled to a full refund. If you cancel after the refund window closes but before your next renewal, you may receive a pro-rata refund for the unused portion of your subscription, depending on the reseller's policy.

Always check your original sales agreement or invoice for the exact refund terms that apply to you. At Tocancel, we help you understand these terms and ensure you claim every rupee you're entitled to.

What happens after you cancel SolidWorks

Cancellation doesn't happen instantly; there are important steps you must take to protect your work and ensure no surprise charges appear after you're done.

Before your access ends

You have until your subscription end date to download and export all your project files. SolidWorks files are in .sldprt (parts), .sldasm (assemblies), and .slddrw (drawings) format. Export critical designs to neutral formats like STEP (.stp) or IGES (.igs) so you can open them in free software like FreeCAD if needed.

Back up any PDM (Product Data Management) files or vault data associated with your account. If your team shares a PDM vault, notify your vault administrator before the cancellation date so they can migrate data if necessary.

On your cancellation date

Your SolidWorks software will either stop responding or display a license error when you try to open it. This is normal. Your cloud-based 3DEXPERIENCE account (if you used one) will become read-only, meaning you can view but not edit files.

Check your email for a cancellation confirmation from Dassault Systèmes or your reseller. This confirms the exact date your subscription ended.

After cancellation

It's natural to worry about what happens to your work and account. Monitor your credit card or bank statement for 7 to 10 days after your cancellation date to confirm no additional charges appear. If you see a charge, contact your bank immediately and provide them with your cancellation confirmation email. Request a chargeback if the company refuses to refund the duplicate charge.

If you were charged a renewal fee after submitting a cancellation request, this is a billing error. At Tocancel, we recommend you escalate immediately to the district consumer commission with proof of your cancellation request, because the company has violated your explicit instruction to cancel.

Common cancellation mistakes that delay your refund

Many users cancel SolidWorks but don't receive their refund because they make one of these avoidable mistakes. Don't let this happen to you.

Disabling auto-renewal instead of cancelling outright

Turning off auto-renewal stops future charges, but it does not cancel your current subscription or trigger a refund for the current billing period. If your refund window is still open, you must actively request cancellation, not just disable auto-renewal. Always look for a button or option that says "Cancel subscription" rather than "Disable auto-renewal".

Not saving cancellation confirmation

If a refund dispute arises, your cancellation confirmation email is your only proof that you requested cancellation on a specific date. Screenshot or download this email immediately. If Dassault Systèmes later claims they never received your request, this email protects you.

Cancelling through the wrong channel

If you bought SolidWorks through a reseller, cancelling through the Dassault Systèmes portal may not work. The reseller controls your license, so you must cancel through them. Cancelling through the wrong channel wastes precious time during your refund window.

Missing the refund window deadline

Refund windows close quickly: typically 15 to 30 days from purchase. If you cancel outside this window, you're unlikely to receive a refund for the current period, though you may stop future charges. Always cancel as soon as you decide SolidWorks isn't right for you.

Not following up on delayed refunds

Refunds should appear in your account within 5 to 7 business days. If 10 days pass with no refund, contact SolidWorks support immediately. Many refund delays happen because the company hasn't processed the cancellation, not because you're ineligible. A simple follow-up email often triggers the refund to process.

Checklist for cancelling your SolidWorks subscription

Use this checklist to ensure you cancel correctly and claim your refund.

How to contact dassault systèmes for SolidWorks cancellation in india

If you need to cancel your SolidWorks subscription or escalate a refund dispute, use these official contact addresses for Dassault Systèmes India Pvt. Ltd.

Support center address (Pune)

For all cancellation correspondence and support inquiries, send your written request to:

Dassault Systèmes India Pvt. Ltd.
Plot 15, Rajiv Gandhi IT Park
Phase 2, Off Western Express Highway
Pune 411014
Maharashtra, India
Phone: +91-20-6703 8000
Email: [email protected]

Include your subscription ID, full name, and the date you wish to cancel. Request a written cancellation confirmation in reply.

Registered office (Delhi)

For formal complaints or escalations, you may also contact the registered office:

Dassault Systèmes India Pvt. Ltd.
Regd. Office: A-82, 8th Floor
Sector 10, Noida
Uttar Pradesh 201301
India

Consumer commission escalation

If Dassault Systèmes refuses to cancel or refund your money, file a complaint with the Central Consumer Protection Authority or your district consumer commission:

National Consumer Disputes Redressal Commission
Online portal: consumercomplaints.gov.in
Phone: 1800-114-000 (toll-free, Monday to Friday, 9:30 AM to 5:30 PM)

At Tocancel, we've helped thousands of consumers cancel software subscriptions, claim refunds, and escalate complaints when companies refused to listen. You have clear legal rights under the Consumer Protection Act, 2019, and Tocancel is here to ensure you understand and exercise them.

Why you should cancel SolidWorks now if you've decided to switch

Delays cost money. Every day you wait to cancel SolidWorks is a day closer to your next billing cycle, which may push you outside the refund window. At Tocancel, we recommend you submit your cancellation request today if you've decided the software no longer serves your needs.

Your consumer rights are on your side. India's Consumer Protection Act, 2019 gives you the power to cancel unfair contracts, demand refunds, and escalate disputes if companies ignore your cancellation requests. The only barrier is taking action.

Tocancel exists to make that action simple, clear, and confident. Visit Tocancel today to confirm your cancellation path, verify your refund eligibility, and submit your cancellation request with the right wording and evidence. Thousands of engineers and designers have successfully cancelled SolidWorks and recovered their money through Tocancel. Your cancellation is next.