Cancel Solidworks: Step-by-Step Guide

How to cancel your Solidworks subscription in singapore: stop recurring charges and take control

Why you might cancel Solidworks and what your options are

Solidworks is a professional 3D computer-aided design (CAD) software suite published by Dassault Systèmes. It enables engineers, designers, and manufacturing teams to create detailed part models, assemblies, technical drawings, and simulations for product development and validation. In Singapore, you access Solidworks through two main routes: cloud-based subscriptions via the 3DEXPERIENCE platform, or traditional perpetual licenses purchased through authorised local resellers like SEACAD.

Your project cycle may have ended, your team size has shifted, or you have switched to a competitor like Fusion 360 or FreeCAD. Perhaps the annual cost in Singapore dollars (SGD) no longer justifies your usage frequency, or a trial period has revealed the software does not fit your workflow. Whatever your reason, taking action before your renewal date protects your budget and prevents unwanted charges from continuing.

Tocancel explains your rights clearly: stopping a subscription is your right, and companies must make cancellation straightforward. The challenge is knowing exactly where to send your cancellation request and what timeline to follow. This guide walks you through every step with clarity and empowerment.

Common reasons to cancel Solidworks

You may want to cancel if your project has finished, your organisation is restructuring its software licenses, or your team has downsized. Some users find the subscription cost is too high relative to how often they use the software. Others discover that a trial period has shown the interface or workflow does not match their needs. In each case, recognising early that you want to stop your subscription gives you the best chance to cancel before the next renewal date and avoid a full year of charges.

How Solidworks subscriptions work in singapore

Solidworks subscriptions in Singapore are typically billed in SGD and renew automatically unless you actively stop them. Most plans are named-user licenses tied to one individual user and accessed via your 3DEXPERIENCE account. Renewal notices are usually sent 30 to 60 days before the billing date, giving you a window to cancel before charges apply. If you purchased through a reseller like SEACAD, your renewal terms may differ slightly, so contact your reseller directly to confirm your exact renewal date and billing method.

Your subscription terms are outlined in your purchase agreement or account statement. Check your email records or login portal to find your next billing date; acting before that date is the fastest way to prevent the next charge.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your foundation when disputing charges or demanding a cancellation.

Key protections that apply to Solidworks subscriptions

Under the Consumer Protection (Fair Trading) Act, goods and services must be of merchantable quality, fit for purpose, and delivered within a reasonable timeframe. If Solidworks is faulty, misrepresented, or fails to perform as described, you have the right to demand repair, replacement, or a refund. The law also prohibits unfair contract terms and misleading claims, so if Dassault Systèmes has hidden cancellation fees, charged penalties for early exit, or made false promises about features, you can raise a formal complaint.

Auto-renewal practices are now subject to stricter scrutiny by Singapore's consumer authorities. They expect companies to make cancellation as easy as purchase. If Solidworks makes it deliberately difficult for you to cancel-for example, by requiring a phone call to an overseas number, charging an exit penalty, or obscuring the cancellation option-you have grounds to escalate.

Your right to escalate complaints

If Dassault Systèmes or SEACAD refuses to cancel your subscription or denies a legitimate refund, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of fair trading laws and can compel companies to refund charges or remove unfair contract terms. You can also seek mediation through the Small Claims Tribunal if the amount in dispute is below SGD 10,000, which covers most annual subscriptions.

Your legal position is clear: you have the right to cancel your subscription at any time, and companies must honour that request without imposing unreasonable barriers or fees.

Methods to cancel your Solidworks subscription

The correct cancellation method depends on how you purchased your subscription.

Cancelling through the 3DEXPERIENCE platform

If you purchased your Solidworks subscription directly via the 3DEXPERIENCE cloud platform, you can cancel through your online account dashboard. Log in to your 3DEXPERIENCE account, navigate to your subscription or billing settings, and look for a "Cancel subscription" or "Manage renewals" option. Most cloud-based subscriptions allow you to cancel online without contacting support, which is the fastest method.

If you cannot find the cancellation option in your account dashboard, contact Dassault Systèmes Singapore support directly to request cancellation confirmation in writing.

Cancelling through an authorised reseller

If you purchased your Solidworks subscription through SEACAD or another authorised reseller in Singapore, you must contact that reseller directly to request cancellation. Resellers manage the renewal cycle on their end, so cancelling through your 3DEXPERIENCE account alone may not stop the reseller from billing you. Ask your reseller for written confirmation of your cancellation date and when billing will cease. Tocancel recommends always requesting written confirmation to protect yourself.

Formal written cancellation request

If the online method does not work or the reseller does not respond, send a formal written cancellation request to Dassault Systèmes Singapore. This creates a paper trail and strengthens your legal position if disputes arise later. Include your full name, account number or email, subscription start date, and the date you want the subscription to end. Email is acceptable, but sending a registered letter to the company address ensures the company cannot claim they never received your request.

Step-by-step process to cancel Solidworks

Follow these steps in order to cancel your Solidworks subscription and ensure no further charges occur.

Before you cancel: gather your account details

1. Log in to your Solidworks or 3DEXPERIENCE account and note your account email, subscription ID, and current billing date.
   • Check your most recent invoice or receipt to confirm the exact renewal date.
   • If you purchased through a reseller, note the reseller's name (e.g., SEACAD) and any reference number they gave you.
2. Check your email for any renewal reminders or billing notifications from the past 6 months.
   • These emails contain important details about your subscription terms and cancellation deadlines.
3. Review your purchase agreement or terms of service to understand your cancellation rights and any notice period required.
   • Most subscriptions require cancellation before the renewal date; acting late may lock you into another year.

Method 1: cancel through the 3DEXPERIENCE platform (fastest)

1. Visit the 3DEXPERIENCE login page and enter your credentials.
   • Use the email address associated with your Solidworks subscription.
2. Navigate to your account settings or subscription management section.
   • Look for tabs labelled "Billing", "Subscriptions", "Renewals", or "Account".
3. Find the cancellation option and select "Cancel subscription" or "Stop renewal".
   • The platform may ask you to confirm your reason for cancellation; answer honestly but do not feel obligated to explain in detail.
4. Complete any final steps (e.g., survey questions) and request a cancellation confirmation email.
   • Save this email in a dedicated folder for your records.
5. Allow 5 to 10 business days for the cancellation to process, then check your account again to confirm the subscription no longer shows as active.
   • If the subscription still appears active after 10 days, contact support immediately.

Method 2: cancel through your reseller

1. Contact SEACAD or your authorised reseller by phone, email, or online chat using the contact details on their website.
   • Have your purchase order number or subscription reference ready.
2. Clearly state that you want to cancel your Solidworks subscription effective immediately or on a specific date.
   • Specify whether you want to stop any automatic renewal scheduled in the future.
3. Ask the reseller to confirm your cancellation in writing and provide an expected date when billing will cease.
   • Request a confirmation email within 24 to 48 hours.
4. If the reseller does not respond within 3 business days, escalate by sending a formal email copying multiple support addresses or by filing a complaint with CCCS.
   • Tocancel advises keeping all correspondence to establish a clear timeline.
5. Monitor your account and credit card statements to confirm no further charges occur after the agreed cancellation date.
   • If a charge appears, contact the reseller and your bank immediately.

Method 3: formal written cancellation request

1. Prepare a cancellation letter or email with the following information:
   • Your full name and account email address.
   • Your subscription ID or purchase order number.
   • The start date of your subscription and the current renewal date.
   • A clear statement: "I hereby request cancellation of my Solidworks subscription effective [date], and I demand written confirmation of this cancellation."
2. Send the letter to Dassault Systèmes Singapore Pte. Ltd. via registered email and keep a copy for your records.
   • Registered email (requiring a read receipt) creates a legal record of delivery.
3. Allow 5 to 10 business days for a response and confirmation of your cancellation.
   • If no response arrives, send a follow-up email referencing your original request.
4. If Dassault Systèmes or the reseller fails to cancel or continues billing after your request, escalate to CCCS.
   • Provide CCCS with copies of all correspondence and proof of payment showing unauthorised charges.

Timeline and billing: when your cancellation takes effect

Understanding the exact timing of your cancellation is critical to avoid surprise charges.

How the cancellation timeline works

Most Solidworks subscriptions renew on the same date each year or month. If you cancel before that date, the company must stop billing. However, if you cancel after the renewal date has passed, you may be charged for the next period. This means the date you request cancellation is as important as the date you want it to take effect.

Dassault Systèmes and resellers typically allow 30 to 60 days between a renewal notice and the actual billing date. This window gives you time to cancel without incurring charges. If you receive a renewal notice and want to cancel, act within two weeks to ensure your request is processed before the billing date. Tocancel recommends setting a phone reminder on the renewal notice date so you do not forget.

What happens after cancellation

Once your cancellation is confirmed, your access to Solidworks will be revoked on the effective date. If your subscription includes cloud storage or file sync, you retain access to your files during any notice period but lose access once the cancellation date arrives. Download or export any critical files at least one week before the cancellation takes effect. You may also lose access to customer support and software updates, so plan accordingly.

Your billing will stop on the cancellation date, meaning no further charges will appear on your credit card or invoice. If a charge does appear after your confirmed cancellation, contact your bank immediately to dispute it and provide copies of your cancellation confirmation email to CCCS.

Refunds: when you are entitled to money back

Whether you receive a refund depends on your cancellation timing and the company's refund policy.

When Solidworks must refund you

If you cancel before the renewal date and no charges have yet been applied, no refund is due because you have stopped the future charge. However, if Dassault Systèmes or the reseller has already charged you for the next period when you cancel, you have the right to a refund under the Consumer Protection (Fair Trading) Act. This applies even if the subscription agreement says "no refunds", because unfair contract terms are not enforceable in Singapore.

If you purchased the subscription within 14 days and the company misrepresented the software's capabilities or features, you have the right to cancel and demand a full refund regardless of when the charge was made. The 14-day cooling-off period applies to most distance purchases (including online subscriptions).

How to claim a refund

If you believe you are entitled to a refund, contact Dassault Systèmes or your reseller in writing and state clearly: "I request a refund of SGD [amount] for charges incurred on [date]. I am entitled to this refund because [reason: e.g., the subscription was cancelled before the renewal date, or the software was misrepresented]." Include a copy of your cancellation confirmation and the invoice showing the charge.

If the company refuses or does not respond within 14 days, escalate your complaint to CCCS. Provide CCCS with your correspondence, proof of payment, and a statement of why you believe the refund is justified. CCCS can compel the company to refund you if it finds the company's conduct unfair.

Tocancel has helped thousands of consumers recover refunds by following this clear escalation path and maintaining detailed records of all communications.

Pricing and subscription options for Solidworks in singapore

Understanding your subscription tier helps you make an informed cancellation decision.

The subscription tier you hold affects which cancellation method is fastest. Self-serve cloud subscriptions cancel in minutes; reseller and team licences require formal contact and may take 5 to 10 business days.

Common mistakes to avoid when cancelling Solidworks

Cancelling a subscription can feel daunting, but many users make preventable errors that delay refunds or leave them exposed to continued charges.

Mistake 1: waiting until after the renewal date to cancel

If you delay cancellation until after your renewal date, you will be charged for another full year of subscription. Many users receive a renewal notice and assume they have unlimited time to decide, only to discover a charge has already been applied. Act within 14 to 30 days of receiving a renewal notice to ensure your request is processed before billing occurs. Set a calendar reminder the moment you receive a renewal email so you do not forget.

Mistake 2: cancelling in your 3DEXPERIENCE account but ignoring your reseller

If you purchased through SEACAD or another reseller, cancelling your account online may not stop the reseller from billing you. The reseller controls the renewal cycle independently, so you must contact the reseller directly. Many users discover this too late and are charged again despite cancelling online. Always confirm with your reseller in writing that your subscription has been cancelled at their end.

Mistake 3: not requesting written confirmation

Cancelling over the phone or in a live chat without requesting written confirmation leaves you vulnerable if charges continue. Support staff may forget to process your request, or the company may deny you ever called. Always ask for a confirmation email, and save it. This email is your proof of cancellation if disputes arise later.

Mistake 4: not checking if a charge was already applied

Before cancelling, check whether the next billing date has already passed or whether a charge was applied this month. If it was, you are entitled to a refund, not just cancellation of future charges. Many users miss refunds because they assume "cancellation" means stopping future charges only. Review your invoice history to identify any charges made within the last 60 days.

Mistake 5: ignoring the cooling-off period for new subscriptions

If you purchased Solidworks within the last 14 days online, you have a statutory 14-day cooling-off period under the Consumer Protection Act. You can cancel for any reason and demand a full refund, even if the company's terms say "no refunds". Many users do not know this and miss their window. If you are within 14 days of purchase, invoke your cooling-off right immediately in your cancellation request.

Taking time to avoid these pitfalls ensures your cancellation is processed smoothly and you do not lose money to avoidable charges.

What to do after your Solidworks subscription is cancelled

Cancelling is only the first step; managing the transition protects your data and budget.

Immediate steps: the first week after cancellation

Within one week of your confirmed cancellation date, log into your Solidworks account one final time to download or export any files you need. If your subscription included cloud storage or project collaboration features, access will be revoked once the cancellation date passes, so retrieve everything in advance. Export files in standard formats (e.g., STEP, IGES, PDF) to ensure compatibility with alternative software.

Cancel or remove any payment methods linked to your Solidworks account to prevent accidental re-subscription or surprise charges. Check your email settings to unsubscribe from Solidworks marketing and product update emails, which can create confusion if you accidentally re-subscribe later.

Monitoring and verification: weeks two to four after cancellation

Monitor your bank account and credit card statements for the first month after cancellation to confirm that no further charges appear. If Dassault Systèmes or your reseller attempts to charge you after the cancellation date, contact your bank immediately to dispute the charge and request a chargeback. Keep your cancellation confirmation email handy so you can provide proof to your bank.

Log into your 3DEXPERIENCE account periodically (at least twice in the first month) to verify that your subscription still shows as cancelled. If it reappears or shows as "active", contact support immediately to reaffirm your cancellation.

If you are switching to alternative software

Once Solidworks is cancelled, document the key features or workflows you relied on so you can evaluate alternatives systematically. Popular CAD alternatives in Singapore include Fusion 360, FreeCAD, Onshape, and LibreCAD. Many of these offer free trials, so test each before committing to a new subscription. Tocancel recommends using the time between cancellation and starting new software to evaluate at least two alternatives and compare costs.

Create a transition checklist: list all files that need to be migrated, any team members who need access to new software, and the timeline for switching. This prevents gaps in your design capability and keeps your team informed.

When to escalate to consumer authorities

If your cancellation request is ignored or your refund is refused, the Competition and Consumer Commission of Singapore is your enforcement channel.

Signs you should escalate

Escalate to CCCS if Dassault Systèmes or your reseller refuses your cancellation request without legal justification, continues billing you after you have requested cancellation in writing, or denies a refund you are entitled to under the Consumer Protection (Fair Trading) Act. Also escalate if the company makes it deliberately difficult to cancel-for example, by hiding the cancellation button, requiring you to call an overseas number, or imposing unexpected fees.

You should also escalate if the company misrepresented Solidworks' features or capabilities in marketing materials, causing you to purchase under false pretences. The Consumer Protection Act prohibits misleading claims, and CCCS can compel refunds if you prove the misrepresentation caused you loss.

How to file a complaint with CCCS

Visit the CCCS website (www.cccs.gov.sg) and navigate to the "Consumer Complaints" or "File a Complaint" section. You can file online or by post. Provide the following information: your name and contact details, the name of the company (Dassault Systèmes Singapore Pte. Ltd. or your reseller), a clear description of the issue, copies of all correspondence, and proof of payment or charges. Tocancel advises attaching your cancellation confirmation email, the company's refusal or non-response, and your bank statements showing the disputed charge.

CCCS typically investigates within 30 to 60 days and will contact the company to request their response. If CCCS finds the company violated fair trading laws, it can compel a refund, order the company to honour your cancellation, or impose penalties. While CCCS does not represent you in court, a finding in your favour strengthens your legal position significantly.

Your right to escalate is a powerful tool. Companies are more likely to cooperate when they know you are prepared to involve a consumer authority.

Comparing Solidworks cancellation with competitor software

Understanding how Solidworks' cancellation process compares to alternatives helps you make a more informed choice for your next CAD tool.

Solidworks ranks in the middle for consumer-friendliness. Its self-serve cancellation is a strength, but its refund policy is stricter than Fusion 360 or Onshape. If consumer-friendly cancellation is important to you, Onshape or Fusion 360 may be better choices.

Contact information and formal cancellation address

Send formal written cancellation requests to the following address to create a legal record.

Dassault systèmes singapore pte. ltd. (official entity)

Address: Dassault Systèmes Singapore Pte. Ltd., 1 Marina Boulevard, #28-00, Singapore 018936

Email: Contact through your 3DEXPERIENCE account support portal or search for "Dassault Systèmes Singapore support" on their official website for the current support email address.

Phone: +65 6334 1288 (during business hours, Monday to Friday, 9am-6pm Singapore Time)

When sending a formal cancellation letter, use registered email with read receipt or send a hard copy by registered post. Include your account email, subscription ID, the date you want the subscription to end, and a request for written confirmation within 5 business days.

SEACAD (authorised reseller)

If you purchased through SEACAD, contact them directly using the contact information on their website (seacad.com.sg or search for "SEACAD Singapore Solidworks"). Request cancellation and written confirmation of the cancellation date and effective billing end date.

Escalation: competition and consumer commission of singapore (CCCS)

Website: www.cccs.gov.sg

Address: CCCS, 8 Shenton Way, #01-01, Singapore 068811

Email: [email protected]

Phone: +65 6100 0888

File a complaint with CCCS if Dassault Systèmes or your reseller refuses to cancel, continues billing after cancellation, or denies a refund. Provide all correspondence, proof of payment, and a summary of the issue. CCCS investigates within 30 to 60 days and can compel the company to refund you or honour your cancellation.

Your next steps: take action today

Cancelling your Solidworks subscription stops unnecessary charges and returns control of your software spend to you. The process is straightforward once you know the right channel: check your renewal date, choose your cancellation method (self-serve portal for direct subscriptions, reseller contact for purchases through SEACAD), and request written confirmation. Monitor your statements for the first month to ensure the cancellation took effect.

If challenges arise-a reseller that ignores your request, a charge that appears after cancellation, or a refund that is denied-escalate to CCCS. Your consumer rights under the Consumer Protection (Fair Trading) Act are real and enforceable, and CCCS is there to protect you.

Tocancel has guided thousands of consumers through software subscription cancellations and refund disputes. Visit tocancel.com today for templates, escalation guides, and updates on consumer rights in Singapore. Our comprehensive resources help you cancel with confidence and recover money owed to you. Do not hesitate to reach out if you need clarification on your next steps. Act now, before your next renewal date arrives.