Cancel Solvely: The Right Way to Recover Your Money

How to cancel Solvely in singapore and recover your money

What Solvely is and why you might want to cancel

Solvely is a subscription-based artificial intelligence homework and problem-solving assistant available on mobile apps and the web. The service offers automated explanations and interactive learning support across multiple subjects, with paid tiers unlocking expanded features like priority support and unlimited problem submissions. If you've signed up and decided the service no longer fits your learning needs, or if you're being charged unexpectedly, you have clear cancellation rights, and Tocancel is here to guide you through every step.

How Solvely charges you

Your billing relationship with Solvely depends entirely on where you subscribed. If you downloaded the app via Apple App Store or Google Play, those platforms handle your payment and renewal. If you signed up directly on Solvely's website, you're billed directly by Aignite Inc., Solvely's parent company. This matters because your cancellation method and your refund options change based on your subscription channel. Therefore, identifying your subscription source is your first essential step.

Why you should cancel immediately if you're not using it

Subscription services renew automatically unless you actively cancel them. Every week you delay costs you real money-subscription renewals in Singapore typically occur without sending additional payment confirmations, so it's easy to lose track. If Solvely no longer serves your learning needs, cancelling within 24 hours of discovering it prevents an unwanted charge. Tocancel recommends treating subscription cancellations like any other urgent financial task: do it now, then verify the cancellation went through.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Solvely. Understanding your legal position strengthens your negotiating power if the company resists a cancellation or refund request.

What the law says about digital subscriptions

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a contract for digital content within 14 days if you have not yet started using the service materially. However, if you have begun using Solvely extensively, you may lose this withdrawal right. The key phrase is "consent to immediate performance"-if you actively used the service beyond trial access, you typically cannot reclaim payment under this rule. Your legal position strengthens if the service fails to deliver what was promised, regardless of how much you've used it.

When you can demand a refund under singapore law

You retain a statutory right to a refund if Solvely fails to deliver what was promised. If the service is defective, inaccessible, or fundamentally different from its description, you can escalate to CASE (Consumers Association of Singapore) or file a dispute with your payment provider. Tocancel has seen consumers successfully recover funds when the service simply did not work as advertised. In practice, this means you can demand your money back without losing your right to cancel, even after the 14-day window.

Pricing and subscription tiers for Solvely

Solvely offers multiple pricing options, and understanding which tier you're paying for helps you verify you're cancelling the correct subscription and calculate any potential refunds.

If you've been charged more than these amounts, or if you've been charged for a tier you didn't select, document the transaction immediately in your payment provider's app and prepare this evidence for your cancellation or refund claim.

The clearest path to cancelling Solvely

Your cancellation method depends on where you pay, and following the exact steps for your subscription channel avoids delays or accidental charges.

Cancel through apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple's ecosystem. This is the most common method Tocancel sees in Singapore.

1. Open your iPhone or iPad and launch the App Store app.
   • Alternatively, go to Settings > [Your Name] > Subscriptions if you prefer the system settings route.
2. Tap your profile icon at the top right corner (it shows your photo or initials).
   • If you're using Settings, scroll down and select Subscriptions instead.
3. Select Subscriptions from the menu that appears.
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
4. Find Solvely in the list and tap it.
   • If you cannot see it, scroll down; it may be under "Expired Subscriptions" if you've already cancelled.
5. Tap Cancel Subscription (this button appears in red).
   • Apple will ask you to confirm your reason for cancelling; select the most accurate option and tap Confirm.
6. Check your email for Apple's cancellation confirmation within 5 minutes.
   • Save this email as proof for your records and for any future refund dispute.

Cancel through google play (Android)

If you subscribed via an Android phone or tablet, Google Play handles your billing and cancellation. The process is similar to Apple but accessed through a different interface.

1. Open Google Play on your Android device.
   • Tap your profile icon at the top right (your photo or initials inside a circle).
2. Select Payments and subscriptions.
   • This opens your Google Play billing hub.
3. Tap Subscriptions to view all active subscriptions.
   • You may see both active and paused subscriptions here.
4. Find Solvely and tap on it.
   • If you don't see it immediately, scroll or search for it by name.
5. Tap Cancel subscription (usually shown as a red or bold button).
   • Google will ask for your cancellation reason; provide honest feedback if requested.
6. Verify cancellation by checking your email for a confirmation message from Google Play.
   • This confirmation serves as your proof of cancellation.

Cancel a direct website subscription (Aignite inc.)

If you signed up directly on Solvely's website rather than via an app store, you are billed by Aignite Inc., Solvely's parent company. This method requires you to contact the company directly.

1. Log into your Solvely account on the website.
   • Navigate to Account Settings or Billing Settings (usually found in a gear icon or profile menu).
2. Look for a Subscriptions or Manage Billing section.
   • Many SaaS platforms allow self-service cancellation here; check thoroughly before moving to the next step.
3. If no cancellation option appears, send a written cancellation request to the billing address.
   • Use the address provided below under "Billing and cancellation address for direct subscriptions".
   • Include your email address, full name, and the subscription ID or account number (visible on your invoice).
   • Write: "I request immediate cancellation of my Solvely subscription effective today. Please confirm cancellation and any applicable refund within 5 business days."
4. Send via registered mail or email (if an email address is listed on the company website).
   • Keep proof of sending, such as a delivery confirmation or email read receipt.
5. Follow up if you don't receive confirmation within 7 business days.
   • This delays is unusual; escalate to CASE or your payment provider if the company doesn't respond.

Timeline and what happens after you cancel

Understanding what happens in the hours and days after you submit your cancellation prevents confusion and helps you catch problems early.

Immediate cancellation timeline

When you cancel through Apple App Store or Google Play, your subscription stops immediately. However, access to premium features typically remains until your current billing cycle ends, meaning you don't get cut off mid-month. For example, if your next renewal date is 15 March and you cancel on 8 March, you usually retain access until 15 March, when your subscription officially lapses. This is not a refund; it is simply the service honouring the billing period you've already paid for.

What to check immediately after cancellation

The first 24 hours after cancellation are critical. Log back into your Solvely account and verify that your subscription status shows "Cancelled" or "Active until [date]"-never "Active." Check your email for a confirmation message from your payment provider. If you see no cancellation confirmation after 24 hours, your cancellation may not have gone through; repeat the steps above or contact support directly. Tocancel recommends taking a screenshot of your cancellation confirmation as proof for your records.

Monitoring for unauthorized charges

Even after cancellation, always monitor your bank or credit card statements for unexpected charges. Set a phone reminder for your next would-be renewal date; if a charge appears after that date, you have proof the cancellation failed. Report any unauthorised charge to your payment provider immediately-this is your strongest lever for recovering money if Solvely continues billing.

Refund rights and how to claim your money back

Cancellation and refunds are separate actions. Cancelling stops future charges, but recovering money you've already paid depends on when you cancel and why.

Refund eligibility in singapore

Under the Consumer Protection (Fair Trading) Act, you can request a refund within 14 days of purchase if you have not materially used the service. In practice, this means if you paid last week and barely opened Solvely, you have a strong claim to a full refund. If you've been actively using Solvely for weeks, your refund claim becomes weaker under this rule, though you still retain rights if the service is defective or misrepresented. Additionally, if you subscribed via impulse or under misleading marketing, CASE (Consumers Association of Singapore) may support your refund claim even outside the 14-day window.

How to request a refund

Your refund path depends on your subscription channel:

• Apple App Store: Open your cancellation confirmation email from Apple and tap "Request a refund" if the option appears (visible for subscriptions cancelled within 14 days of first charge). If no option appears, contact Apple Support directly and reference your cancellation date and subscription ID.
• Google Play: Go to Google Play > Account > Payments and subscriptions > Subscriptions > Solvely > scroll down to "Refunds" and tap "Request a refund" if eligible. Google typically allows refunds within 48 hours of the charge for new subscriptions.
• Direct website (Aignite Inc.): Reply to your cancellation confirmation email or contact support with your invoice number and reason for refund. Include a clear statement: "I request a full refund of SGD [amount] for subscription charges from [date] to [date] under the Consumer Protection (Fair Trading) Act, as I have used the service minimally."

If the company refuses your refund, escalate to CASE or your payment provider's dispute process. Tocancel has seen refund claims succeed when consumers document their usage (or lack thereof) and cite consumer protection law clearly.

Common mistakes that delay or prevent cancellation

Many people inadvertently make their cancellation process harder than it needs to be. Cancelling is stressful, and small missteps can cost you time and money. Here are the traps to avoid.

Mistake 1: cancelling on the wrong platform

If you subscribed through Apple App Store, cancelling directly through Solvely's website won't work. Apple controls the billing, so Apple controls the cancellation. The same applies to Google Play. Tocancel frequently sees consumers cancel in one place, assume it's done, then get charged again because they cancelled in the wrong location. Before you cancel, confirm exactly where your subscription lives: check your payment method or receipt to see whether Apple, Google, or Solvely itself is the merchant.

Mistake 2: not saving your cancellation confirmation

A confirmation email is your legal proof that you requested cancellation on a specific date. If a charge appears later and you have no proof, the payment provider defaults to trusting the company. Screenshot your cancellation confirmation or save the email in a dedicated folder labelled "Subscriptions Cancelled." This takes 30 seconds and protects you for months.

Mistake 3: assuming access ends immediately

Many people cancel and then panic when they can still log in. This is normal; your access typically lasts until the end of your current billing cycle. If you cancel on 10 March and your renewal date is 25 March, you'll retain access until 25 March. This is not an error; it's the service honouring your paid period. However, if you lose access before your renewal date, contact support immediately-this suggests a technical fault.

Mistake 4: not checking for recurring charges weeks later

Subscription failures often appear quietly. A charge occurs, no notification email arrives (due to spam filters or outdated contact info), and you don't notice until reviewing your statement months later. Set a calendar reminder for one week after your renewal date (not before-the charge must appear first) to check your statement explicitly. This early warning system catches billing failures before they stack up.

How to confirm your subscription is truly cancelled

Verification is not paranoia; it's due diligence. Follow this checklist to confirm Solvely is no longer charging you.

• Receive a cancellation confirmation email from your payment provider (Apple, Google, or Aignite Inc.) within 24 hours.
• Log into your Solvely account and confirm your subscription status shows "Cancelled," "Inactive," or displays your access end date (e.g., "Access ends 15 March 2025").
• Check your payment method in Solvely's account settings; your card should no longer be listed as an active payment method for renewal.
• Review your bank or credit card statement 7 to 10 days after cancellation to confirm no new charge appears.
• Set a calendar reminder for your original renewal date plus one day; if no charge appears, cancellation is confirmed.

If any of these steps reveal a problem, contact your payment provider immediately and reference your cancellation confirmation email.

Pricing comparison and when to cancel vs. keep

Sometimes cancelling isn't the only option. Use this table to evaluate whether you should cancel, pause, or stay subscribed based on your situation and the cost.

Where to escalate if Solvely refuses to cancel or refund

If Solvely ignores your cancellation request or denies a refund you're entitled to, you have legal escalation paths. In Singapore, the watchdog authority is CASE (Consumers Association of Singapore). File a complaint with CASE if the company has not responded within 14 days, refuses a refund without justification, or continues charging after you've cancelled. Tocancel recommends escalating early; companies respond faster when they know a third party is watching. Alternatively, your bank or payment provider (Apple, Google, credit card issuer) can reverse a charge as part of a formal dispute process, though this typically requires evidence of your cancellation request.

Billing and cancellation address for direct subscriptions

If you need to send written cancellation or refund demands to Aignite Inc. (Solvely's parent company), use this address. Aignite Inc. maintains its primary registered office in Delaware, USA, for legal purposes, but all cancellation and billing inquiries should be directed to their communications channel specified on their website or your invoice.

Registered cancellation address (Aignite Inc.): Refer to the contact details listed in your Solvely account under "Contact Support" or your most recent invoice. If no contact method appears, check Solvely's website for a "Contact Us" page. Many SaaS companies require email submission rather than postal mail for faster processing. Send your cancellation request from the email address registered to your Solvely account, include your full name and account ID, and request a read receipt to confirm delivery.

Summary and next steps

Cancelling Solvely is straightforward when you follow the correct path for your subscription type. If you subscribed via Apple App Store, cancel in the App Store; if via Google Play, cancel there; if directly via the website, contact Aignite Inc. in writing. You have 14 days to request a refund if you haven't used the service materially, and you retain refund rights indefinitely if the service is defective or misrepresented. Monitor your bank statements after cancellation to catch any billing errors, and escalate to CASE or your payment provider if the company refuses your cancellation or refund request.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money by following these exact steps and knowing their rights under the Consumer Protection (Fair Trading) Act. Your subscription is yours to control, and Tocancel empowers you to take decisive action. Cancel today, verify tomorrow, and reclaim your money confidently.