Cancel Feeling.Me: Step-by-Step Guide for Nigerians

How to cancel Feeling.Me in nigeria and stop unwanted charges

Why you might want to cancel Feeling.Me

Feeling.Me is an international dating and social platform with headquarters in London, operated by FEELING MED LTD. The service works on a freemium model-you get basic features free, but premium features and in-app functions require paid subscriptions or credit packages.

Many users in Nigeria subscribe to recurring plans (Premium, Premium PLUS, or VIP) or purchase credit packages directly within the app. These charges renew automatically and appear regularly on your bank statement or mobile bill. Whether you are cancelling due to budget constraints, dissatisfaction with matches, or simply not using the service anymore, you have clear consumer rights that protect you.

This guide walks you through every cancellation method, your legal protections, and how to avoid refund traps. Tocancel is here to ensure you understand your options and take confident action to stop these charges.

Understanding Feeling.Me charges and billing

Before you cancel, you need to know exactly what you are paying for on Feeling.Me.

The three types of charges on your account

Feeling.Me operates three separate billing systems, and each requires a different cancellation approach:

• Recurring subscription plans-These renew automatically on a weekly, monthly, or annual schedule. They appear as "Feeling.Me Premium" or similar on your statement.
• One-time credit purchases-You buy a credit package (for example, 100 credits for ₦5,000) and spend down the balance as you use in-app features. These do not renew automatically.
• Mobile network billing-Charges processed through MTN, Airtel, Glo, or 9Mobile appear on your airtime bill or data bundle deduction, not as a separate transaction.

Identify which of these three applies to you before you proceed with cancellation.

Current Feeling.Me pricing in nigeria

Prices vary based on your location within Nigeria and any active promotional offers. Always check your account settings to confirm your exact billing amount before cancelling.

Your consumer rights under nigerian law

Nigerian law gives you strong protections when cancelling digital services like Feeling.Me, and you should understand what leverage you have.

The federal competition and consumer protection act protects you

Nigeria's Federal Competition and Consumer Protection Act 2019 (FCCPA) is the primary law that governs your rights as a consumer. Under this law, you have the right to transparent pricing, clear terms and conditions, and fair treatment when you cancel a service. If Feeling.Me fails to honour a cancellation request or continues charging you after you have cancelled, you have grounds to escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

Your legal position is clear: once you submit a valid cancellation request, Feeling.Me must stop charging you. If they do not, you can file a complaint with the FCCPC, which has the authority to investigate and compel refunds.

Refunds and cooling-off periods

The FCCPA does not mandate a 14-day cooling-off period for digital services purchased online in the same way it does for physical goods. However, Feeling.Me's own terms allow refunds for unused credit packages up to 180 days after purchase under certain conditions. Subscription cancellations do not typically trigger automatic refunds for the current billing period unless the service fails to deliver or breaches its terms.

If you cancel mid-cycle, you generally lose the remainder of that billing period-this is standard practice. However, if you can prove the service was not delivered or did not function as advertised, you have grounds to request a refund through Tocancel's escalation process or directly to the FCCPC.

Additional protections for mobile network billing

If you are paying through MTN, Airtel, Glo, or 9Mobile, additional protections apply under your network operator's terms. You can request refunds directly from your network operator if Feeling.Me does not comply with cancellation requests. Contact your network's customer service and cite the transaction reference number from your bill.

Keep all receipt emails, bank statements, and screenshots of your charges. These form your proof if you need to escalate to the FCCPC or file a dispute with your bank.

How to cancel Feeling.Me on iOS and android

The fastest way to cancel your Feeling.Me subscription is directly through the app, and the process takes fewer than five minutes on either platform.

Cancellation steps for iOS (iPhone or iPad)

1. Open the Feeling.Me app and tap the menu icon (three horizontal lines) at the bottom right or top left of your screen.
   • If you cannot find the menu, look for "Settings" or "Account" at the bottom of your home screen.
2. Navigate to Settings or Account, then select Subscriptions or My Subscriptions.
   • You should see all active recurring plans listed with the next billing date clearly displayed.
3. Tap on the plan you want to cancel (for example, "Premium Monthly").
   • A detail screen will open showing your renewal date and payment method.
4. Tap Cancel Subscription or Turn Off Auto-Renewal.
   • The exact wording depends on your app version.
5. Confirm the cancellation when prompted.
   • You should see a message saying "Your subscription will end on [date]."
6. Take a screenshot of the cancellation confirmation screen for your records.
   • This proof protects you if Feeling.Me continues to bill you after cancellation.

On iOS, subscriptions are managed through Apple's system, so cancelling within the app cancels through Apple automatically. You do not need to contact Apple separately unless the cancellation fails.

Cancellation steps for android

1. Open the Feeling.Me app and tap the menu icon (three horizontal lines, usually at the bottom or top of the screen).
   • Look for "Settings," "Account," or "Profile" if the menu is not visible.
2. Go to Settings or Account, then tap Subscriptions or My Subscriptions.
   • All active recurring plans will be listed here with their renewal dates.
3. Select the subscription you want to cancel.
   • A details page will show your next billing date and payment method.
4. Tap Cancel, Cancel Subscription, or Turn Off Auto-Renewal.
   • Different versions of the app use different button labels.
5. Confirm the cancellation by tapping Yes or Continue.
   • You will see a confirmation message with your final billing date.
6. Screenshot the confirmation page immediately.
   • This is your proof that you cancelled on a specific date.

Android subscriptions may be managed through Google Play. If the cancellation does not work through the app itself, you can cancel directly through Google Play (see the next section).

Cancel through google play (Android users)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner) and select Manage your Google Account.
3. Go to the Payments and subscriptions tab.
4. Tap Subscriptions.
   • You will see all active subscriptions linked to your Google account.
5. Find Feeling.Me in the list and tap it.
6. Tap Cancel subscription.
   • Google will ask you to confirm; tap Yes to proceed.
7. Take a screenshot of the cancellation confirmation.
   • Google will send you a confirmation email within a few minutes.

If you cancel through Google Play but the Feeling.Me app continues to show your subscription as active, contact Tocancel for escalation support-this indicates a technical issue on Feeling.Me's side.

Cancelling mobile network billing

If Feeling.Me is charging you through your mobile operator, you must cancel the subscription at the source.

How to stop charges via MTN, airtel, glo, or 9Mobile

1. Contact your mobile network's customer service by dialling their helpline:
   • MTN: *198# or 0803 999 0199
   • Airtel: *121# or 0701 999 0000
   • Glo: *100# or 0805 220 0000
   • 9Mobile: *200# or 0809 999 0999
2. Tell the representative that you want to unsubscribe from all Feeling.Me charges.
   • Provide the exact transaction date and amount from your last charge.
3. Request a confirmation message or reference number showing the unsubscription.
   • Save this reference for your records.
4. Ask your network operator to review the last 3 months of your bill for any Feeling.Me charges and request refunds if applicable.
   • Many networks will refund unauthorized or unwanted charges.

After you unsubscribe from your mobile network, monitor your next two billing cycles to confirm no further Feeling.Me charges appear. If they do, contact Tocancel for help filing a formal complaint with the FCCPC.

What happens after you cancel

Cancellation does not always feel complete the moment you press the button-knowing what to expect next removes the uncertainty and lets you move forward with confidence.

Your access after cancellation

After you cancel, you retain access to the Feeling.Me app until the end of your current billing period. For example, if your next renewal date is 15 February 2024 and you cancel on 1 February 2024, you can use premium features until 15 February. After that date, your account reverts to the free tier.

You do not lose your account or profile. You can log in anytime and reactivate a paid subscription if you choose to return.

Refund timeline and what to expect

If Feeling.Me owes you a refund (for example, for unused credits), the refund process takes 5 to 14 business days depending on your payment method. Refunds to bank accounts take longer than refunds to mobile wallets.

If 14 days have passed and you do not see a refund, escalate to Tocancel with a screenshot of your cancellation confirmation and original payment receipt. We can file a formal complaint with the FCCPC on your behalf.

Preventing re-subscription

After you cancel, Feeling.Me may send you marketing emails or in-app offers to reactivate your subscription. These are normal. Delete the emails or ignore the offers-cancellation is permanent unless you actively choose to resubscribe.

Check your bank statements for the two billing cycles following cancellation to confirm no further charges appear. If unexpected charges do appear after your cancellation date, report them immediately to your bank and document them for an FCCPC complaint.

Common mistakes that delay or block cancellation

Many users find themselves stuck in a cancellation loop because they miss a critical step or use the wrong method-you can avoid these traps entirely with the right approach.

Mistake 1: cancelling only in the app, not on the platform

Some users open the app, tap through the settings, but do not complete the final cancellation step. They assume the cancellation is done when it is not yet confirmed. Always tap the final confirmation button and screenshot the confirmation message. If you are not sure whether your cancellation went through, log out and log back in. If the subscription still appears in your settings, it is still active.

Mistake 2: not checking the payment platform (Apple or google)

If you cancel only in the Feeling.Me app but not through Apple or Google, the subscription may renew anyway at the payment platform level. Always cancel in both places: first in the Feeling.Me app settings, then verify cancellation in Apple App Store or Google Play settings.

Mistake 3: ignoring mobile network charges

If you are paying through MTN, Airtel, Glo, or 9Mobile, cancelling in the Feeling.Me app does not stop the mobile network charges. You must contact your network operator directly. Many users cancel in the app but continue to see charges on their mobile bill because they skipped this step.

Mistake 4: not keeping proof of cancellation

Screenshots matter. If Feeling.Me continues to bill you after cancellation, you need evidence that you cancelled on a specific date. Save the cancellation confirmation screen, the date and time it was taken, and your bank statement showing the last charge. This is your strongest proof if you escalate to the FCCPC.

Always collect and store your proof before you close the cancellation window.

If Feeling.Me refuses to cancel or continues to bill you

If you have followed all the steps above and Feeling.Me still refuses to honour your cancellation or charges you after your cancellation date, you have formal remedies available.

Step 1: gather your evidence

Collect the following documents before you escalate:

• Screenshots of your cancellation confirmation (with date and time visible)
• Copies of bank statements or mobile bills showing the charges and your cancellation date
• Any emails from Feeling.Me or your payment processor confirming cancellation
• A record of all dates you attempted to cancel and any responses from customer support

Step 2: contact Feeling.Me directly (London headquarters)

Before escalating to the regulator, send a formal written request to Feeling.Me's headquarters:

Feeling.Me (FEELING MED LTD)
London, United Kingdom
Contact: [email protected]

Write a clear email stating: (1) the date you cancelled, (2) your user ID or email address on the account, (3) the charges that continued after cancellation, and (4) the amount you are owed. Attach all screenshots and bank statements. Give them 10 business days to respond.

Step 3: file a complaint with the FCCPC

If Feeling.Me does not respond or refuses to refund you within 10 business days, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC):

Federal Competition and Consumer Protection Commission
Plot 1679A Cado Close, Off Ahmadu Bello Way
Victoria Island, Lagos
Nigeria
Email: [email protected]
Phone: +234 (0)1 461 9024

Include your evidence, the amount owed, and a summary of Feeling.Me's failure to honour your cancellation. The FCCPC has the authority to investigate, compel refunds, and impose penalties on non-compliant service providers.

Tocancel can help you prepare and file this complaint if you are unsure of the process. Do not hesitate to reach out.

Tocancel's checklist before you cancel

Use this checklist to ensure you complete cancellation correctly the first time:

• Identify which type of charge applies to you: recurring subscription, one-time credit, or mobile network billing.
• Log into your Feeling.Me account and note your next billing date and current subscription plan.
• If paying via iOS, open the app and navigate to Settings > Subscriptions. Tap your active plan and select Cancel.
• If paying via Android, open Google Play > Profile icon > Payments and subscriptions > Subscriptions > Feeling.Me > Cancel.
• If paying via mobile network, contact your operator (MTN, Airtel, Glo, or 9Mobile) and request unsubscription.
• Screenshot the cancellation confirmation screen immediately with visible date and time.
• Save your bank statement or mobile bill as proof of your last charge.
• Monitor your next two billing cycles to confirm no further charges appear.
• If charges continue, gather all evidence and contact Tocancel or the FCCPC for escalation.

Tick off each item as you go. This simple discipline prevents the majority of post-cancellation disputes.

Summary: your path to cancellation

Cancelling Feeling.Me is straightforward when you know your rights and follow the correct steps. Nigerian law protects you through the Federal Competition and Consumer Protection Act, and the FCCPC stands ready to enforce those rights if Feeling.Me refuses to comply.

Remember: you have the right to cancel anytime, the right to know why you are being charged, and the right to a refund if the service fails. Tocancel has helped thousands of consumers navigate exactly this situation, and your consumer rights are non-negotiable.

Take action today. Follow the steps above, keep your proof, and do not let unwanted charges drain your account. If you encounter resistance, Tocancel and the FCCPC are here to ensure Feeling.Me respects your cancellation request and your money.