Cancel Mojo: The Right Way to Regain Control

How to cancel Mojo in nigeria: take control of your subscription today

Why you might want to cancel Mojo

Mojo is an AI-powered wellness and coaching app that delivers relationship guidance, intimacy support, and personalised wellness content to users across Nigeria. You can access it via iOS (Apple App Store), Android (Google Play), or Mojo's website-each with its own payment and cancellation system. If the monthly subscription no longer aligns with your needs, your budget, or the value you're receiving, cancelling is your right as a consumer. At Tocancel, we help Nigerian users like you understand exactly how to stop unwanted charges and reclaim control of your spending. The process is straightforward once you know where to look and what steps to follow.

When cancellation makes sense

You might decide to cancel Mojo for many valid reasons: the subscription cost no longer justifies the content you're using, you've found an alternative service that suits you better, or you're tightening your budget. Whatever your reason, continuing a subscription you don't want costs you real money each month-money that could go toward priorities that matter more to you right now. Cancelling promptly stops future charges and gives you clarity on your financial commitments.

Why getting the cancellation method right matters

Many Nigerian consumers believe they've cancelled a subscription when they haven't-and keep paying monthly without realising it. Mojo continues charging your card or mobile money account until you cancel through the correct channel for your platform. Stopping those charges is quick once you follow the right steps, but requesting refunds for amounts already paid follows different rules depending on whether you subscribed via Apple, Google, or Mojo's website. Tocancel has guided thousands of Nigerian consumers through this exact situation, and we're here to walk you through it with clarity and confidence.

Your consumer rights when cancelling Mojo in nigeria

Nigerian consumer law gives you clear protections when managing subscriptions and digital services.

What the federal competition and consumer protection act (FCCPA) 2018 means for you

Under Nigeria's FCCPA 2018, Mojo must display its cancellation process, billing schedule, and refund rules clearly before you subscribe. You have the right to fair and transparent contract terms. If Mojo deliberately hides its cancellation option-for example, by burying it in account settings or requiring contact through non-existent support channels-this may breach consumer protection standards. Your legal position is strong: the law requires subscription services to make cancellation as straightforward as subscription itself.

If Mojo continues charging you after you've cancelled, or if the service fails to deliver what was promised, you can lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC is Nigeria's independent consumer authority and has the power to investigate, compel refunds, and penalise companies that breach consumer rights.

Your right to refunds under nigerian law

While Mojo's terms may state that subscriptions are non-refundable for cancellations, this blanket policy does not override consumer protection law in cases of unfair contract terms, misleading advertising, or service failure. If you subscribed based on false claims, experienced a technical fault that stopped you using the service, or cancelled within a reasonable trial period, you have grounds to request a refund. Before escalating, document everything: take screenshots of billing charges, note the dates you tried to cancel, and save any support messages. This evidence strengthens your position when dealing with payment platforms or the FCCPC.

How to escalate if Mojo refuses to cancel or refund

If Mojo or your payment platform refuses to process your cancellation or denies a legitimate refund request, your next step is to contact the FCCPC. You can file a complaint online at fccpc.gov.ng or contact them by phone to explain the situation. Include copies of your subscription agreement, billing records, screenshots of your cancellation attempt, and any correspondence with Mojo. The FCCPC takes subscription disputes seriously and will investigate on your behalf. Knowing this escalation path exists gives you confidence-you are not stuck paying an unwanted subscription.

How to cancel Mojo on android (Google play)

If you subscribed to Mojo through Google Play on your Android phone or tablet, you manage your subscription entirely through Google's system, not through Mojo itself.

Step-by-step cancellation on android

1. Open Google Play Store on your Android device
   • Tap your profile icon in the top right corner.
   • Select "Manage subscriptions" from the menu.
2. Find Mojo in your active subscriptions list
   • Scroll through to locate the Mojo subscription.
   • Tap on it to open the subscription details.
3. Tap "Cancel subscription"
   • You'll see a confirmation screen explaining what happens next.
   • Google will ask if you want to provide feedback on why you're cancelling (optional).
4. Confirm your cancellation
   • Tap "Cancel subscription" again to confirm.
   • Google sends a confirmation email to your registered account.

Your subscription access ends on your next billing date-you'll keep using Mojo until then, after which no further charges apply. The cancellation is immediate in Google's system, so you have proof of cancellation right away. This is one of the cleanest cancellation paths available, and Tocancel recommends taking a screenshot of the confirmation for your records.

What happens after you cancel on google play

Google Play stops charging you after your current billing period ends. You retain access to Mojo until that date. After your subscription expires, you lose access to all premium features unless you resubscribe. If you want a refund for your most recent payment, Google Play allows refunds within 48 hours of purchase if you haven't used the service substantially. Request this refund directly through Google Play by going back to the subscription details and selecting "Request refund." Google processes these within 5 to 10 business days.

How to cancel Mojo on iOS (Apple app store)

If you subscribed to Mojo through the Apple App Store on your iPhone or iPad, Apple manages your subscription billing and cancellation.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad
   • Do not open the Mojo app itself.
2. Tap on your Apple ID name at the top of Settings
   • If you use Face ID or Touch ID to unlock your device, you're already signed in.
3. Select "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap on Mojo
   • The list displays every active subscription in one place.
5. Tap "Cancel Subscription"
   • Apple shows you the cancellation date and explains what you're losing access to.
   • Confirm that you want to cancel.
6. Receive confirmation
   • Apple sends a confirmation email to your registered Apple ID email address.

Your Mojo subscription ends on your next billing date. You keep using the app until then. After the billing date passes, Mojo will no longer charge your Apple ID. Apple's cancellation system is clear and secure, with full transparency about your next billing date. Save your confirmation email as proof of cancellation.

Requesting a refund on iOS

Apple allows refunds for app subscriptions within 14 days of the billing date if you haven't used the service substantially. To request a refund, go to the App Store, tap your profile icon, then "Subscriptions," select Mojo, and choose "Report a Problem." Explain why you're requesting a refund (service quality, accidental renewal, misleading description). Apple reviews your request and typically responds within 5 to 10 business days. If Apple denies your refund and you believe it's unfair, Tocancel recommends escalating to the FCCPC with your evidence, as Nigerian consumer law may override Apple's standard refund window in cases of unfair contract terms.

How to cancel Mojo via the website

If you subscribed to Mojo directly through its website rather than via an app store, you cancel differently.

Cancellation steps for website subscriptions

1. Visit Mojo's official website
   • Log in to your account using your email and password.
2. Navigate to your account settings
   • Look for a "Settings," "Account," or "Billing" menu (usually in your profile dropdown).
3. Find the subscriptions or billing section
   • This displays your active plan, billing date, and cancellation option.
4. Select "Cancel subscription" or "Manage subscription"
   • Mojo may ask why you're cancelling (feedback is optional).
5. Confirm your cancellation
   • The website shows a confirmation message and sends an email receipt.
   • Make a note of the effective cancellation date.

If you cannot find the cancellation option on the website, email Mojo's support team directly at [email protected] and request cancellation in writing. Ask for written confirmation of the cancellation and the final billing date. This email creates a paper trail, which is crucial if disputes arise later. At Tocancel, we strongly recommend requesting written confirmation for any website-based cancellations.

Refund requests for website subscriptions

Mojo's website refund policy typically states that subscriptions are non-refundable once purchased. However, this does not automatically apply if you cancelled within a reasonable trial period (usually the first 7 to 14 days) or if the service failed to deliver as described. Submit a refund request to Mojo's support team with details: your subscription date, the issue you experienced, and why you believe a refund is fair under Nigerian consumer law. If Mojo refuses, you can escalate to the FCCPC and cite the FCCPA 2018 as your legal basis.

Mojo subscription pricing in nigeria

The table below shows typical Mojo subscription tiers available to Nigerian users.

Prices fluctuate based on promotions and currency exchange rates. Confirm your exact billing amount before you cancel, as this is essential for any refund dispute. Tocancel recommends checking your payment app (Apple ID, Google Play, or bank statement) to see the exact amount Mojo charged you in your last billing cycle.

Common mistakes when cancelling Mojo

Many Nigerian consumers think they've cancelled Mojo when they haven't-only to be shocked by a charge on their next billing date. Understanding what goes wrong helps you avoid the same trap.

Mistake 1: deleting the app without cancelling the subscription

Deleting Mojo from your phone does not cancel your subscription. The app is simply the interface; your subscription exists in Apple's, Google's, or Mojo's system independently. After you delete the app, your subscription continues and charges you every month. Always cancel your subscription through the official cancellation process before deleting the app. At Tocancel, this is the most common error we see among Nigerian users-don't let it catch you out.

Mistake 2: assuming the company will remind you before the next charge

Mojo sends a billing reminder, but many users miss or ignore it, assuming they cancelled. The company is under no obligation to prevent charges if you failed to complete cancellation. It is your responsibility to ensure cancellation is complete before your next billing date. Check your confirmation email and your subscription status one day before your expected billing date to confirm cancellation is active.

Mistake 3: contacting Mojo support instead of using the automated cancellation system

Some users email Mojo's support team requesting cancellation but never receive a reply, or the reply arrives after another charge has already processed. The automated cancellation systems on Apple App Store, Google Play, and Mojo's website are instant and create immediate proof of cancellation. Use the automated system first. Contact support only if the automated system fails or you cannot locate the cancellation option. When you do contact support, ask for written confirmation of cancellation and a reference number.

Mistake 4: not keeping proof of cancellation

Without screenshots or confirmation emails, you have no evidence that you cancelled if disputes arise. Save every confirmation message, take screenshots of the cancellation screen showing the effective date, and store these in a folder on your phone or cloud drive. This proof is invaluable if you need to escalate to the FCCPC or dispute a charge with your bank.

What happens after you cancel Mojo

Cancellation is not instantaneous-understanding the timeline prevents confusion in your final days of access.

Your access period after cancellation

When you cancel Mojo, your subscription does not end immediately. You retain full access to all premium features until your current billing cycle ends. For example, if you subscribe on the 15th of each month and cancel on the 20th, you keep using Mojo until the 14th of the next month. On the 15th, your subscription expires and you lose access to premium content. The remaining days are yours to use-take advantage of them.

Billing after cancellation

Once your subscription expires, Mojo will not charge you again unless you manually resubscribe. Your payment method (debit card, credit card, or mobile money account) is released from future Mojo charges. Check your bank statement or payment app one week after your expected cancellation date to confirm no charge appeared. If a charge appears after cancellation, this is a billing error, and you should contact your bank or payment provider immediately.

Reactivating your Mojo subscription later

If you change your mind, you can resubscribe to Mojo at any time through the same platform (Apple, Google, or website). Your previous data may or may not be retained-this depends on Mojo's data retention policy. Contact Mojo support to ask whether your account history will be restored before you resubscribe.

How to dispute a charge if Mojo continues billing after cancellation

If Mojo charges you after you've cancelled, act quickly to protect yourself.

Step 1: verify cancellation status

Check your Apple ID, Google Play, or Mojo account to confirm the subscription shows as "Cancelled" or "Expired." Sometimes the app displays a confusing "Pending cancellation" status, which means you haven't completed cancellation. If this is the case, complete the cancellation immediately through the correct system.

Step 2: contact your payment provider

If Mojo has charged you after cancellation, contact Apple, Google, or your bank (whoever processed the payment) and request a refund. Explain that you cancelled the subscription and were charged in error. Provide your confirmation email and screenshots as evidence. Apple and Google process these refund requests within 5 to 10 business days. Your bank may take 7 to 14 days.

Step 3: report to Mojo support

Email Mojo at [email protected] with the subject line "Billing error: Unauthorized charge after cancellation." Include your account email, the charge date, the amount charged, your cancellation confirmation, and screenshots. Request a full refund. Keep this email for your records-it creates a written trail showing you've made a legitimate complaint.

Step 4: escalate to the FCCPC if needed

If Mojo or your payment provider refuses to refund an unauthorised charge, lodge a complaint with Nigeria's Federal Competition and Consumer Protection Commission. You can report the issue online at fccpc.gov.ng or contact them by phone. Include copies of your cancellation confirmation, billing records, and correspondence with Mojo. The FCCPC has the authority to compel Mojo to refund you and can penalise the company for unfair billing practices. Tocancel recommends escalating sooner rather than later-the FCCPC responds faster to recent disputes.

Comparison: cancellation methods and refund windows

The table below compares cancellation timelines and refund policies across platforms.

Google Play offers the shortest refund window (48 hours), while Apple gives you 14 days. If you're unhappy with Mojo, request a refund immediately after your first billing date-do not wait. Tocancel advises acting within these windows, as claims outside them are harder to process.

Contacting Mojo: cancellation addresses and channels

If automated cancellation fails or you need to escalate, use these official contact points.

Mojo contact information

Email support: [email protected]

In-app support: Open Mojo, navigate to Settings or Help, and look for a "Contact Us" or "Support" button.

What to include in a cancellation email:

• Your full name as registered on the Mojo account
• Your account email address
• Subscription plan (monthly/annual/free trial)
• Date you attempted to cancel
• The platform through which you subscribed (Apple/Google/website)
• Screenshots of any errors or inability to complete cancellation
• Your request for cancellation confirmation and the effective date

Ask Mojo to confirm the cancellation date, the final billing date, and whether you're eligible for a refund. Request a reference number for tracking. Follow up if you don't receive a reply within 3 business days.

If Mojo support does not respond

If Mojo fails to respond within 5 business days or refuses to cancel your subscription, escalate to the FCCPC. The FCCPC treats subscription disputes as consumer protection violations and can force Mojo to cancel and refund. Visit fccpc.gov.ng to file a complaint online, or contact the FCCPC by phone. Include all evidence: your cancellation request email, screenshots, billing records, and proof that Mojo ignored your cancellation request. The FCCPC takes non-responsive companies seriously.

Key takeaways: your action plan

Cancelling Mojo in Nigeria is straightforward when you follow the right process. Here's what you need to do:

Before you cancel: Note your next billing date, take a screenshot of your current subscription status, and decide whether you want to request a refund.

Cancellation step: Use the automated cancellation system on your platform (Google Play, Apple App Store, or Mojo website). Do not delete the app and assume you've cancelled-always use the official cancellation process.

After cancellation: Save your confirmation email, check that your subscription shows as "Cancelled," and verify no charge appears one week after your next billing date.

If problems arise: Contact your payment provider (Apple, Google, or your bank) first, then escalate to Mojo support if they don't resolve it, and finally file a complaint with the FCCPC if the company continues to ignore you.

Your legal protection: Nigeria's Federal Competition and Consumer Protection Act 2018 gives you the right to cancel subscriptions easily and request refunds if Mojo's practices are unfair or misleading. The FCCPC enforces these rights on your behalf at no cost to you.

Tocancel has helped thousands of Nigerian consumers cancel unwanted subscriptions and recover overcharged amounts. Whether you're cancelling because Mojo doesn't fit your life anymore or because the cost no longer makes sense for you, you have the right to stop paying. Use this guide, follow the steps, and keep your proof. If you encounter resistance, remember that the FCCPC is on your side. You are in control-take action today, and reclaim your money.