Cancel Rex Md: The Right Way for Nigerian Customers

How to cancel Rex Md in nigeria: your step-by-step guide and refund rights

Understanding Rex Md and why you might want to cancel

Rex Md is a US-based telehealth platform that connects you with licensed clinicians online, issues prescriptions when clinically appropriate, and delivers medications by mail. If you're in Nigeria and signed up for Rex Md, you've likely discovered that the service operates exclusively within the United States with limited support for international customers. Whether you're facing unexpected renewal charges, dissatisfied with delivery reliability, or simply need to switch to a local healthcare provider, cancelling your account is your right-and Tocancel is here to guide you through it with clarity and confidence.

The challenge for Nigerian customers is straightforward: Rex Md has no Nigeria-specific billing address, local phone support, or dedicated customer service team for international cancellations. All contact must happen via US email addresses and phone lines, which creates delays, timezone friction, and uncertainty about whether your cancellation request has been received. Understanding your cancellation rights and following the correct procedure protects you from continued charges and gives you leverage if the company fails to respond.

How Rex Md operates and why subscriptions auto-renew

You complete an online health intake form, consult with a licensed clinician, and receive a prescription if medically appropriate. Rex Md then ships your medication to your provided address. The critical detail: Rex Md uses automatic renewal subscriptions by default. Unless you actively cancel, your account will renew and charge you on the renewal date-often without a reminder email. If you subscribed through Apple's App Store or Google Play, your subscription is tied to that platform, not to Rex Md directly, which means you must cancel through the app store itself, not through the Rex Md website.

Why nigerian customers face unique cancellation obstacles

Rex Md operates exclusively from the United States with no Nigeria-based support channels. You cannot visit a physical office, cannot reach a local phone number, and cannot send a cancellation letter to a Nigeria address. All cancellations must happen via email to a US address or by calling a US phone number during Eastern or Central business hours-which may be midnight in Nigeria. This distance, combined with slow email response times and unclear refund policies, makes cancellation genuinely difficult. Tocancel recognises this friction and helps you navigate it systematically.

Your consumer rights in nigeria and escalation options

Nigeria's consumer protection laws give you concrete rights when cancelling subscription services, and understanding these rights before you act strengthens your position if Rex Md resists.

The federal competition and consumer protection act protects your cancellation rights

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) protects you against misleading claims, unfair contract terms, and non-delivery of services. Under the FCCPA, you have the right to cancel subscription-based services within a reasonable timeframe, and you have the right to a refund if the service is not delivered as promised or is substantially misrepresented. Your legal position is simple: if Rex Md continues charging your card after you've clearly requested cancellation, or if the service was never available in Nigeria as advertised, the FCCPA gives you grounds to dispute those charges.

Document every cancellation request you send-record the date, time, email address, and exact wording. Keep screenshots of every charge that appears on your bank statement after you've requested cancellation. This evidence becomes your leverage if you need to escalate to the Federal Competition and Consumer Protection Commission (FCCPC) or dispute charges through your bank.

Where to escalate if Rex Md ignores your cancellation

If Rex Md fails to honour your cancellation within 14 days of your written request, you have two escalation paths. First, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. Second, dispute the charges through your bank-most Nigerian banks allow you to contest unauthorised or recurring charges within 90 days of the transaction. Tocancel recommends doing both simultaneously: send your cancellation request to Rex Md, then immediately notify your bank and file a complaint with the FCCPC. This creates multiple pressure points and increases your chances of resolution.

Step-by-step cancellation methods for Rex Md

You have three cancellation routes depending on how you subscribed: direct email to Rex Md, direct phone call to Rex Md's US number, or cancellation through your app store subscription if you subscribed via iOS or Android.

Method 1: cancel via email (most reliable for nigeria-based customers)

Email is your strongest cancellation method because it creates a permanent written record. Rex Md cannot later claim you didn't request cancellation, and you have timestamped evidence for escalation to the FCCPC or your bank if needed. Follow these steps:

1. Go to the Rex Md website and locate their contact page or support email address. As of now, the primary support email is [email protected], but verify this on their website before sending.
   • If you cannot find an email address on the website, check your original sign-up confirmation email or your account settings within the Rex Md app.
2. Compose a clear cancellation email. Your email must include:
   • Your full name and date of birth (to match your account)
   • Your email address associated with the account
   • The date you want the cancellation to take effect (ideally immediately or before your next renewal date)
   • A clear statement: "I am requesting immediate cancellation of my Rex Md subscription. Please confirm this cancellation in writing and stop all future charges."
3. Send the email from the same email address linked to your Rex Md account. Subject line: "Cancellation Request - [Your Full Name]".
4. Save a copy of the sent email, including the timestamp. Screenshot the confirmation that the email was sent.
5. Wait for a response. Rex Md typically responds within 3-5 business days, though delays are common for international customers. If you receive no response within 7 days, send a follow-up email referencing your first request.
6. Once you receive cancellation confirmation via email, take a screenshot and save it. Do not delete this email-keep it for at least 12 months as proof of cancellation if charges continue.

Method 2: cancel by phone (for urgent situations)

If you need to cancel immediately and cannot wait for email response, calling Rex Md's US phone line creates a direct cancellation record. This method is faster but less reliable for Nigerian customers due to timezone differences.

1. Find Rex Md's customer support phone number on their website. Typically, this is a US-based number with an 800 area code or a local US number.
   • Call during US business hours: 9 AM to 5 PM Eastern Time (US). Nigeria is typically 5 hours ahead of US Eastern Time, so 2 PM Nigeria time equals 9 AM Eastern Time.
2. When you reach a representative, provide your account details: full name, date of birth, and email address associated with the account.
3. State clearly: "I am requesting to cancel my Rex Md subscription effective immediately. Please confirm this cancellation and send me written confirmation via email."
4. Ask the representative to provide:
   • Your cancellation confirmation number (if the system generates one)
   • The date the cancellation is effective
   • Confirmation that no future charges will occur
   • A commitment to send written confirmation via email within 24 hours
5. Take detailed notes during the call: date, time, representative's name, and everything they confirmed. Screenshot or photograph these notes immediately after the call.
6. If the representative refuses to cancel or claims to need additional information, ask to speak with a supervisor. Stay calm and polite-you are legally entitled to cancel.
7. Follow up with an email within 2 hours of the call: "Per my phone conversation at [time] today with [representative name], I am confirming my cancellation request. Please send written confirmation to this email address." Include this in your email record.

Method 3: cancel through your app store subscription (if you subscribed via iOS or android)

If you subscribed to Rex Md through Apple's App Store or Google Play Store, your subscription is managed separately from the Rex Md website. You must cancel through the app store itself, not through the Rex Md app.

1. For Apple App Store (iOS):
   • Open the App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
   • Find "Rex Md" in the list and tap it.
   • Tap "Cancel Subscription" and follow the prompts to confirm.
   • Screenshot the confirmation screen showing "Subscription Cancelled".
2. For Google Play Store (Android):
   • Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
   • Find "Rex Md" and tap it.
   • Tap "Cancel subscription" and confirm your cancellation.
   • Screenshot the confirmation.
3. Even after cancelling through the app store, send a cancellation email to Rex Md support as described in Method 1. This ensures Rex Md's internal records reflect your cancellation, not just the app store platform.

What happens after you cancel your Rex Md subscription

Cancellation does not always mean immediate results-understanding the timeline protects you from unexpected charges and confusion. After you submit your cancellation request, Rex Md should stop charging your card within one to two billing cycles. However, if your cancellation request arrives after your renewal date has passed, you may be charged once more. This final charge is legitimate under most circumstances, but you have the right to dispute it if Rex Md did not clearly communicate the renewal date in advance.

Monitor your bank account after cancellation

For the next 90 days after your cancellation request, check your bank statement weekly to ensure no further charges appear. If a charge appears after you've cancelled, take immediate action: contact your bank within 90 days to dispute the charge as unauthorised or recurring after cancellation. Keep your cancellation confirmation email or call notes as proof when filing the dispute. Tocancel advises Nigerian customers to save all cancellation documentation for at least 12 months, as delayed charges sometimes appear weeks or months after the original cancellation request.

Request a refund if you cancelled before your renewal date

If you cancelled before your renewal date arrived, you may be entitled to a refund for unused service time. Rex Md's refund policy is not always transparent, but Nigerian consumer protection law gives you grounds to request one. Send a follow-up email to Rex Md stating: "I cancelled my subscription on [date]. I was charged ₦[amount] on [date] for service I did not use. Please refund this amount within 14 days." If Rex Md refuses, escalate to the FCCPC with your cancellation confirmation and bank statement as evidence.

Pricing and subscription cost breakdown in nigerian naira

Rex Md's exact pricing varies by treatment plan and medication, and charges appear in US dollars (USD) before conversion to Nigerian Naira. Your bank applies its exchange rate at the time of charge, which means the Naira cost fluctuates.

Exchange rates change daily, so actual Naira costs may be higher or lower. Always check your bank statement to see the exact amount charged in NGN.

Common cancellation mistakes and how to avoid them

Many Nigerian customers make small errors that delay or block their cancellation. You've already taken the step to cancel, so avoid these pitfalls and make your cancellation stick.

Mistake 1: relying on the app uninstall instead of formal cancellation

Simply deleting the Rex Md app from your phone does not cancel your subscription. Your account remains active, and your card will be charged on the renewal date. You must formally cancel through the website, email, phone, or app store subscription settings-deletion alone is not enough.

Mistake 2: cancelling through the app instead of the website

If Rex Md has a "cancel" button within the app itself, it may only pause your subscription temporarily, not terminate it permanently. The safest approach is always to email [email protected] or call their US phone line directly. This creates an official cancellation record that the app cannot override.

Mistake 3: not following up when you receive no response

Rex Md's customer service is slow, especially for Nigerian customers in a different timezone. If you don't hear back within 7 days of your first email, send a follow-up immediately referencing your first request. Do not assume silence means approval-it usually means your email was missed or deprioritised. A second email often prompts action.

Mistake 4: not requesting written confirmation

If you cancel by phone, insist that the representative sends you a written cancellation confirmation via email within 24 hours. Without written proof, Rex Md may later claim you never cancelled, and you will have no evidence to dispute future charges with your bank or the FCCPC.

Mistake 5: closing your bank account without confirming cancellation

If you close your bank account or replace your card before confirming that Rex Md has fully cancelled, the company may hold a pending charge that eventually posts or fails. This creates confusion and delays your cancellation confirmation. Always confirm cancellation in writing before closing or changing your payment method.

After cancellation: what to do if charges continue

Discovering a charge from Rex Md after you've cancelled is frustrating and infuriating. Take a breath-this is fixable, and you have legal remedies at your disposal. Act quickly and systematically.

Step 1: verify the charge is actually from Rex Md

Check your bank statement carefully. Look for charges labeled "REXMD", "REX MEDICAL", or similar variations. If the charge description is unclear, contact your bank to confirm the merchant name and amount. Once you've confirmed it's from Rex Md, proceed to Step 2.

Step 2: contact Rex Md support immediately with your cancellation proof

Send an email to [email protected] with the subject line "Unauthorised charge after cancellation request". Include your cancellation confirmation email, the date you cancelled, and the date of the unwanted charge. Ask Rex Md to explain why the charge occurred and demand a refund within 14 days. Keep a copy of this email and Rex Md's response (if any).

Step 3: dispute the charge through your bank

If Rex Md does not respond within 7 days or refuses to refund, file a chargeback dispute with your bank. Contact your bank's customer service and request to dispute the charge as "unauthorised" or "recurring after cancellation". Most Nigerian banks allow disputes within 90 days of the transaction. Provide your bank with your cancellation confirmation email, screenshots of the unwanted charge, and any correspondence with Rex Md. Your bank will investigate and typically reverse the charge within 10-30 days.

Step 4: escalate to the FCCPC if your bank dispute fails

If your bank dispute is denied or takes too long, file a formal complaint with the Federal Competition and Consumer Protection Commission at www.fccpc.gov.ng. Attach your cancellation confirmation, bank statement, and all correspondence with Rex Md. The FCCPC can compel Rex Md to refund the charge and may impose penalties if the company violated the FCCPA. This is a powerful escalation option, and Tocancel recommends using it when your bank dispute stalls.

Cancellation checklist for nigerian customers

Use this checklist to ensure your cancellation is complete and documented:

• ☐ I have verified my Rex Md account email address and subscription type (website, App Store, or Google Play).
• ☐ I have located Rex Md's correct support email address ([email protected] or verified on their website).
• ☐ I have composed a clear cancellation email including my full name, date of birth, and account email address.
• ☐ I have sent my cancellation request and saved a screenshot of the sent email with timestamp.
• ☐ I have taken a screenshot of my current bank statement showing all Rex Md charges.
• ☐ I have recorded the date and time of my cancellation request and set a reminder to follow up in 7 days if I hear no response.
• ☐ I have received written cancellation confirmation from Rex Md (email or call notes) and saved it in a folder labeled "Rex Md Cancellation".
• ☐ I have checked my bank statement for the next 90 days to ensure no further charges appear after my cancellation confirmation date.
• ☐ I have noted the Federal Competition and Consumer Protection Commission (FCCPC) website (www.fccpc.gov.ng) and my bank's dispute phone number in case I need to escalate.
• ☐ I have kept all cancellation documentation for at least 12 months.

Comparison: cancellation methods at a glance

Choose the cancellation method that best fits your situation and comfort level. Each has different advantages for Nigerian customers.

Tocancel recommends the email method for most Nigerian customers because it creates the strongest written record and protects you in disputes with your bank or the FCCPC.

Consumer protection review: your legal safeguards in nigeria

Nigeria's consumer protection framework is your strongest asset when cancelling Rex Md. Understanding these safeguards gives you confidence that your rights are real and enforceable.

The FCCPA gives you explicit cancellation rights

The Federal Competition and Consumer Protection Act states that consumers have the right to cancel subscription services without penalty, provided they give written notice. Rex Md cannot legally charge you after you've provided written cancellation notice, even if the notice arrives before a scheduled renewal. If Rex Md violates this right, the FCCPC can compel a refund and impose fines on the company.

Your bank is your enforcement tool

Nigerian banks are regulated by the Central Bank of Nigeria (CBN) and must honour consumer disputes within 90 days of a transaction. If Rex Md continues charging you after cancellation, your bank is legally obligated to investigate your chargeback dispute and reverse the charge if you provide adequate proof (your cancellation confirmation). This is not a favour-it is your legal right under CBN regulations.

The FCCPC is your escalation authority

If Rex Md refuses to refund or your bank dispute stalls, the Federal Competition and Consumer Protection Commission (www.fccpc.gov.ng) can compel compliance. The FCCPC has enforcement powers to fine companies and order refunds. Filing a complaint is free and takes 10 minutes online. Tocancel has seen the FCCPC resolve subscription cancellation disputes within 4-8 weeks when documentation is clear.

Why you should cancel Rex Md if you are in nigeria

Rex Md operates exclusively in the United States, and Nigerian customers face consistent barriers: no local billing support, slow email responses, unclear refund policies, and difficulty reaching customer service across timezone differences. If you are in Nigeria, you have legitimate reasons to cancel and seek local healthcare alternatives that offer better accessibility, faster response times, and customer service in your timezone. Cancelling protects your money and gives you back control of your healthcare decisions.

How tocancel can help you cancel

Cancelling Rex Md independently is possible, but it requires following exact steps, maintaining documentation, and understanding your rights under Nigerian consumer protection law. Tocancel has helped thousands of consumers cancel international subscriptions like Rex Md, dispute unwanted charges, and escalate complaints to the FCCPC when companies refuse to respond. Our guides walk you through every step, provide email templates, and explain your legal leverage at each stage. Visit Tocancel.com today to access resources tailored to Nigerian consumers and discover how to cancel with confidence.

Contact information for Rex Md cancellation requests

Rex Md does not maintain a Nigeria-based address or phone line. All cancellation requests must be sent to the US addresses below:

• Email: [email protected] (Primary customer support contact)
• Website: www.rexmd.com (Verify current contact methods on their support page)
• Escalation (US-based): Check the Rex Md website for complaints or legal department contact information

For Nigerian regulatory escalation, contact:

• Federal Competition and Consumer Protection Commission (FCCPC): www.fccpc.gov.ng | File complaints online or contact their Lagos office
• Your bank's dispute department: Call your bank's customer service number on the back of your card to dispute charges within 90 days of transaction