Cancel Roman: The Right Way to Navigate Your Subscription

How to cancel Roman in nigeria and reclaim your health privacy

What Roman is and why nigerians subscribe

Roman, a US-based telehealth platform operating from Bloomingdale, Illinois, connects you with licensed doctors for online medical consultations and prescription medications delivered internationally, including to Nigeria. The service specializes in treating conditions like sexual health concerns, hair loss, skincare issues, and chronic conditions through subscription-based plans. If you've subscribed to Roman from Nigeria, you're using a cross-border digital health service-which means cancelling requires extra care to protect your payment information and secure any refunds owed to you.

How roman's subscription model works

Roman charges you in US dollars (USD) for both initial consultations and ongoing medication subscriptions. You pay an upfront consultation fee (typically $0 to $50 USD), then monthly subscription fees ranging from $25 to $100+ USD per treatment, with international shipping costs added separately. Your Nigerian bank converts these USD charges to NGN at the prevailing exchange rate, often resulting in substantially higher naira costs than the dollar amount suggests. Automatic billing occurs on your renewal date unless you cancel before that date.

Why nigerian customers cancel Roman

Nigerians discontinue Roman subscriptions for several practical reasons: unfavorable USD-to-NGN exchange rates making treatment unaffordable, slow or unreliable delivery to Nigeria, the medication proving ineffective, or discovering cheaper local healthcare alternatives. Many users also cancel after completing their treatment course or after realizing the cross-border delivery model doesn't suit their needs. Tocancel recognizes that cancelling a health service requires transparency and confidence-you have the right to stop payments whenever you decide the service no longer serves you.

Your consumer rights when cancelling Roman in nigeria

Nigerian law protects your right to cancel any subscription service, and you should understand these protections before taking action.

What the federal competition and consumer protection act 2018 guarantees you

The Federal Competition and Consumer Protection Act (FCCPA) 2018, enforced by the Federal Competition and Consumer Protection Commission (FCCPC), grants you the explicit right to cancel any subscription agreement without penalty or undue delay. The Act requires that service providers like Roman clearly disclose their cancellation terms before you subscribe. If Roman fails to provide transparent cancellation instructions or charges you after you've cancelled, you can lodge a formal complaint with the FCCPC. This legal framework means you are not obligated to continue paying Roman once you decide to stop-the burden is on Roman to process your cancellation promptly and cease all charges.

Your legal position in plain language

You have the legal right to cancel Roman at any time. Roman must stop charging you within one billing cycle after you submit a valid cancellation request. If Roman continues to bill you after cancellation, you can dispute those charges with your bank and file a complaint with the FCCPC. Tocancel emphasizes that you are protected by law-Roman cannot lock you into an indefinite contract or make cancellation deliberately difficult.

Roman's pricing structure for nigerian users

Understanding what you pay helps you identify all charges before cancelling and verify refunds.

How Roman bills nigerian customers

Roman charges your payment method (credit card, debit card, or digital wallet) in US dollars. The service does not offer a Nigeria-specific pricing tier-all charges convert from USD to NGN through your bank's exchange rate at the time of billing. Consultation fees appear on your statement first, followed by monthly subscription charges on your renewal date. Shipping fees, if not included in your plan, are billed separately. This multi-currency structure often surprises Nigerian customers because the final NGN amount on their bank statement exceeds their initial USD estimate.

Pricing breakdown table for nigerian subscribers

How to cancel Roman step-by-step

Follow this process to stop your Roman subscription and protect your payment information.

Step-by-step cancellation process

1. Log in to your Roman account on the Roman website or mobile app using your registered email and password.
   • If you cannot remember your password, use the "Forgot Password" link on the login page.
   • Ensure you are logged into the account associated with your subscription charges.
2. Navigate to your account settings by clicking your profile icon or username in the top-right corner.
   • Look for "Account," "Settings," or "My Account" in the dropdown menu.
   • Select this option to access your subscription and billing information.
3. Find your active subscriptions in the billing or subscription section.
   • Look for a label like "My Subscriptions," "Active Plans," or "Billing Management."
   • Roman may list each medication subscription separately-identify all active treatments.
4. Select the subscription you wish to cancel and click the "Cancel," "Pause," or "Manage" button next to it.
   • Roman may offer a pause option (temporary stop without full cancellation) or permanent cancellation.
   • Choose permanent cancellation to stop all charges completely.
5. Confirm the cancellation reason if Roman prompts you to provide feedback.
   • Roman may ask why you're cancelling-this is optional feedback, not a requirement to proceed.
   • You can skip this step if you prefer not to provide a reason.
6. Verify cancellation via email confirmation by checking your registered email address within 24 hours.
   • Roman sends a confirmation email stating the cancellation date and final charges.
   • Save this email as proof of cancellation for your records.
7. Monitor your bank account for the next 1-2 billing cycles to ensure no further charges appear.
   • If charges continue after cancellation, contact your bank immediately to dispute them.
   • Provide the cancellation confirmation email as proof to your bank.

If roman's website cancellation option is unavailable

If you cannot find a self-service cancellation button in your account settings, contact Roman's customer support directly. Email their support team at [email protected] or visit their contact page on their website. In your message, clearly state: "I request to cancel my Roman subscription effective immediately. Please confirm cancellation and provide a refund for any unused services." Include your account email, subscription start date, and recent transaction ID from your bank statement. Tocancel advises you to keep a dated copy of this email-written requests create a documented record that protects you if disputes arise.

What happens after you cancel

Understanding the post-cancellation period protects you from surprise charges and helps you track refunds.

The cancellation timeline

Roman processes cancellations within one billing cycle, meaning no new charges appear after your current billing date passes. If you cancel mid-cycle, you typically retain access to your medications until your current subscription period ends. Roman does not automatically issue refunds for unused portions of a monthly subscription-most telehealth services operate on a use-it-or-lose-it billing model. However, if you cancel before your next renewal date and no medication has shipped for that period, contact Roman's support team to request a prorated refund. Monitor your bank statement for 30 days after cancellation; legitimate refunds from Roman typically process within 5-10 business days after cancellation is confirmed.

Accessing your medical records after cancellation

After cancelling Roman, your medical records and consultation history remain accessible through your account for record-keeping purposes. You can download these records (typically as PDF files) before your account is permanently deleted, which may occur 90 days after cancellation. This is important because your local Nigerian doctor may need access to your Roman prescription history and medical notes. Tocancel recommends you save copies of your complete medical file before the account is deleted, as recovery becomes impossible afterward.

Understanding refund rights when cancelling Roman

Refund eligibility depends on when you cancel relative to your billing cycle and whether medications have shipped.

When Roman refunds you

Roman issues refunds in these specific scenarios: you cancel before your renewal date and no medication order has been processed for the next billing cycle; you cancel within 14 days of your first charge and have not received medication (often called a "cooling-off" or trial period); or Roman fails to deliver medication within the promised timeframe to Nigeria. The refund is processed back to your original payment method (credit card, debit card, or digital wallet) within 5-10 business days. If 30 days pass without a refund appearing in your account, contact Roman again and escalate to your bank's dispute resolution team if necessary.

Why Roman refuses some refund requests

Roman does not refund subscription fees for months already completed, even if you only used the medication for part of that month. The company also does not refund consultation fees once a doctor has provided a consultation. If Roman's shipping delays cause late delivery to Nigeria, refund requests require documentation of the late arrival. If a medication was defective or lost in transit, Roman typically reshapes the order rather than refunding-though you can request a refund for a replacement order if you prefer. Understanding these limits helps you decide whether cancellation with partial refund is preferable to pausing your subscription temporarily.

Common mistakes when cancelling Roman

Cancelling a health subscription can feel overwhelming, but avoiding these pitfalls protects your money and privacy.

Mistake 1: assuming cancellation happens automatically after you stop using the service

Stopping medication use does not cancel your subscription. Roman's system continues billing automatically on your renewal date unless you actively submit a cancellation request. Many Nigerian users discover unexpected charges weeks later because they assumed non-use equals automatic cancellation. Always initiate cancellation manually through your account or by contacting support-do not rely on Roman to detect that you've stopped using the service.

Mistake 2: cancelling through your bank instead of through Roman directly

Disputing Roman charges with your bank before cancelling your account creates confusion and may trigger temporary account locks. Your bank will likely refund the disputed charge, but Roman's system may not recognize the cancellation, leading to further billing attempts. The correct approach is to cancel through Roman first, then dispute any subsequent unauthorized charges if they occur. This sequence protects your relationship with your bank and creates a clear record with Roman.

Mistake 3: failing to save your cancellation confirmation email

Roman's confirmation email is your proof of cancellation. Without it, you cannot challenge unauthorized charges to your bank or file a complaint with the FCCPC. Screenshot or forward the confirmation email to a permanent folder immediately after receiving it. Include the cancellation date, any refund amount mentioned, and Roman's reference number if provided.

Mistake 4: not checking your statement for 30 days after cancellation

Some users cancel Roman, believe the process is complete, and then fail to notice a surprise charge 3 weeks later when Roman's system fails to process the cancellation. Review your bank statement weekly for the month following cancellation. If an unauthorized charge appears, contact your bank within 60 days (the legal dispute window) to challenge it.

How to escalate if Roman refuses to cancel

If Roman's website cancellation fails or customer support ignores your cancellation request, escalate through official channels.

Step-by-step escalation process

1. Send a formal written cancellation request to Roman's support email, including all necessary details: your full name, account email, subscription start date, and a clear statement: "I hereby request cancellation of my Roman subscription effective immediately."
2. Allow 7 business days for Roman to respond. Document the date you sent the email and the date of any response.
3. If Roman does not respond within 7 days, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng or contact their helpline.
4. Include in your FCCPC complaint: copies of all emails sent to Roman, your cancellation request, Roman's response (or lack thereof), and evidence of continued billing after your cancellation attempt.
5. Simultaneously dispute the charges with your bank or payment provider by requesting a chargeback or transaction reversal. Provide your cancellation documentation as evidence.

The FCCPC investigates complaints against companies that violate consumer rights and can order Roman to cease billing, issue refunds, and pay penalties. Tocancel has helped thousands of consumers escalate cancellation disputes successfully through the FCCPC-you are not alone in this process, and regulatory action works.

Checklist before and after cancelling Roman

Use this checklist to ensure you complete every step and protect yourself throughout the cancellation process.

Keep Roman versus cancel Roman: comparison table

Use this table to decide whether cancelling Roman makes sense for your situation.

How tocancel supports your cancellation

Tocancel (tocancel.com) is designed specifically to help Nigerian consumers navigate complex cancellations and understand their consumer rights.

What tocancel provides

Tocancel offers step-by-step cancellation guides for dozens of international and Nigerian services, including Roman. Each guide includes the exact email addresses, contact forms, and mailing addresses where you can submit cancellation requests. Tocancel's guides explain your legal rights under Nigerian consumer protection laws, including the FCCPA and the role of the FCCPC. If you encounter a service that refuses to process your cancellation or continue billing after you cancel, Tocancel provides templates for formal complaint letters and escalation documentation. Tocancel also tracks user experiences and ratings, so you can see how many other Nigerians have cancelled the same service successfully.

Why use tocancel for Roman cancellation

Cancelling a US-based service from Nigeria creates unique challenges: unclear communication, time zone delays, and uncertainty about your legal protections across borders. Tocancel bridges this gap by translating your rights into plain Nigerian context and providing a structured cancellation process. Tocancel's address database includes Roman's primary contact point in Illinois and any support email addresses. More importantly, Tocancel has helped thousands of consumers cancel Roman successfully-you can read their experiences and ratings to understand what to expect.

Contact Roman for cancellation or inquiries

Use these contact details to initiate or confirm your Roman cancellation.

Roman's primary contact information

Email for cancellation requests: [email protected]

Website account management: Visit your account settings at getroman.com after logging in

Mailing address (for formal written notice):

Roman
Bloomingdale, Illinois
USA

When writing to Roman by post, include your account email, full name, and a clear cancellation statement. Request written confirmation of cancellation and any refund eligibility. Allow 10-14 business days for postal delivery plus processing time.

Nigerian regulatory contact for disputes

If Roman refuses to cancel or continues billing after cancellation, file a complaint with:

Federal Competition and Consumer Protection Commission (FCCPC)
Website: www.fccpc.gov.ng
Email: [email protected]
Phone: +234 (0) 803 999 7777

Include copies of all correspondence with Roman, your cancellation request, and evidence of unauthorized charges in your complaint.

Final summary: take control of your Roman subscription today

Cancelling Roman from Nigeria is straightforward when you follow the steps outlined in this guide. Your consumer rights under Nigeria's Federal Competition and Consumer Protection Act protect your right to cancel at any time without penalty. Start by logging into your Roman account and accessing the cancellation option in settings. If that option is unavailable, send a formal email to [email protected] stating your cancellation request clearly. Save the confirmation email, monitor your bank account for 30 days, and escalate to the FCCPC if Roman continues billing after you cancel. Tocancel has helped thousands of consumers cancel unnecessary subscriptions and reclaim control over their finances-you deserve the same clarity and support. Visit Tocancel.com today to access templates, escalation guides, and community ratings for Roman and other services you may want to cancel. Your decision to cancel is valid; your money is yours to protect.