Cancel Roman: The Right Way to Avoid Charges

How to cancel Roman and stop unwanted telehealth charges in the philippines

Why you might need to cancel Roman

Roman is a telehealth platform that delivers prescription treatments for men's health concerns directly to your home-conditions like erectile dysfunction, hair loss, and acne management. You receive treatment through an online consultation, a clinician review, a personalised plan, and ongoing medication refills on a schedule you choose. The core issue is that Roman operates as a recurring subscription service, not a one-time purchase you can delete and forget.

When you sign up, you commit to an ongoing refill cycle tied to your treatment plan. Charges recur automatically every month (or your chosen interval) unless you explicitly cancel the subscription or turn off auto-refill settings through your account, Apple App Store, or Google Play. Many users in the Philippines discover unexpected charges weeks or months after they stopped actively using the service. This happens because the cancellation process is not always obvious, and billing can originate from Roman directly, Apple, or Google-each requiring different steps to stop.

At Tocancel, we have guided thousands of consumers through subscription cancellations across healthcare, wellness, and telehealth platforms. Roman's cancellation process is straightforward once you understand where your billing comes from, but several hidden traps catch people off guard, especially when Apple or Google processes your payment instead of Roman directly.

Understanding what makes Roman different in the philippines

Roman operates as a foreign online service in the Philippines rather than a locally tailored platform. Pricing displays in US dollars, customer support hours run on US Central Time (Monday to Friday, 8:30 AM to 4:30 PM CT), and standard Philippine payment methods like GCash or Maya are not prominently featured. This means support responses may arrive late at night or early morning in Philippine time, creating real delays when you need urgent help cancelling.

Your legal position: Roman's operation as a foreign service does not exempt it from Philippine consumer protection law. The Consumer Act of the Philippines (Republic Act No. 7394) applies to any company charging Filipino consumers, regardless of where the company is based.

Common reasons to cancel Roman

Users cancel Roman for several clear reasons: the treatment proved ineffective, side effects became unmanageable, they found a more affordable alternative, they chose to switch to a local healthcare provider, or they spotted an unexpected charge from a subscription they forgot about. Whatever your reason, Tocancel recommends acting quickly because Roman's automatic refill cycle can hit your account with multiple unwanted charges if you delay.

Your consumer rights under philippine law

The Consumer Act of the Philippines protects your right to cancel subscription services without undue penalty, to receive transparent terms about billing cycles and auto-renewal before you are charged, and to request a refund if the service was misrepresented or if you were not given clear notice of recurring charges.

What the consumer act of the philippines guarantees you

Philippine law requires that companies disclose renewal terms clearly before charging you. If Roman's terms were unclear, if you were not explicitly informed of the auto-renewal policy before your first charge, or if you were not given a straightforward way to cancel, you have grounds to dispute the charge with your bank or payment provider. Tocancel advises you to keep records of all communications, charge dates, and cancellation attempts because these documents strengthen your position if you need to escalate.

If Roman refuses to process your cancellation or disputes a refund claim, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaints Center. The DTI investigates complaints about deceptive practices, hidden charges, and failure to honour cancellation requests. Filing a complaint is free and can pressure Roman to resolve the issue quickly.

Your rights if you cannot cancel directly

If Roman ignores your cancellation request or makes the process deliberately difficult, you have the right to request a chargeback through your bank or payment processor. A chargeback means your bank investigates the charge and, if justified, returns your money. You do not need Roman's permission to file a chargeback; you simply contact your bank and explain that you requested cancellation but were charged anyway. Your bank then reverses the charge during the investigation period.

For users who paid through Apple or Google, you have additional consumer protections within those platforms. Both Apple and Google have their own cancellation and refund policies that sometimes exceed Roman's own policies.

How to cancel Roman: step-by-step methods

Your cancellation path depends on whether you signed up directly through Roman, through the Apple App Store, or through Google Play. Each method requires different steps, and Tocancel recommends identifying your billing source first before attempting to cancel.

How to find out where you are being billed

Check your bank or credit card statement and look for the charge description. If it says "Roman" or "Ro," you are being billed directly by Roman. If it says "Apple" or "iTunes," you subscribed through the Apple App Store. If it says "Google" or "Google Play," you subscribed through Google Play. Your billing source determines which cancellation path you follow.

Cancellation steps if you signed up directly with Roman

1. Log into your Roman account on the Roman website or mobile app using your email and password.
   • If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account settings or profile section (usually found in the menu or bottom navigation).
   • Look for options labeled "Subscription," "Billing," "Plan," or "Account Settings."
3. Find your active subscription or plan and select "Cancel subscription" or "Pause subscription."
   • Roman may ask you to confirm your reason for cancellation (optional to answer).
   • Roman may offer you a discount or pause option to keep you as a customer; you can decline.
4. Confirm the cancellation by clicking the final confirmation button or responding "Yes" to the prompt.
   • You should receive an email confirmation immediately.
   • Save this email as proof of cancellation.
5. Verify that the cancellation took effect by checking your account status or waiting for your next billing date to pass without a charge.
   • Log in again after 2-3 days to confirm the subscription shows as "Cancelled" or "Inactive."
6. Contact Roman's support team if the subscription still shows as active or if you are charged again.
   • Use the in-app chat feature or email support at the address provided in this guide's cancellation address section.
   • Reference your cancellation confirmation email and the date you cancelled.

Cancellation steps if you subscribed through apple app store

1. Open the Settings app on your iPhone or iPad.
   • For Android users with Apple subscriptions (via web), log into your Apple ID account online at appleid.apple.com.
2. Tap your name at the top of the Settings screen.
   • On Android or web, sign in to your Apple ID account.
3. Select "Subscriptions" from the menu that appears.
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
4. Find "Roman" or "Ro" in the subscription list and tap on it.
   • If you do not see it, scroll down or check the "Expired" section to confirm it is not already cancelled.
5. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will show you the end date of your current billing period.
   • Your subscription will automatically end on that date.
6. Request an app-level refund if you were charged unfairly.
   • On the same subscription detail screen, tap "Report a Problem" and select "Unintended Purchase" or "Charged Twice."
   • Apple reviews your request and may refund charges from the past 90 days.

Cancellation steps if you subscribed through google play

1. Open the Google Play Store app on your Android device.
   • For web access, go to play.google.com and log into your Google account.
2. Tap your profile icon in the top right corner.
   • On web, click your profile picture or initial in the top right.
3. Select "Payments and subscriptions" or "Manage subscriptions."
   • You will see a complete list of all active subscriptions.
4. Find "Roman" in the subscription list and tap on it.
   • Confirm you have found the correct subscription by checking the price and billing frequency.
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm.
   • Google will display the final billing date.
   • Your subscription will end on that date; you will not be charged again after that.
6. Request a Google Play refund if you believe you were overcharged or misled.
   • Go to Google Play Help and file a refund request within 48 hours of the disputed charge.
   • Google reviews your claim and may approve a refund for the most recent charge.

Timeline and what happens after you cancel

Understanding what happens after you cancel helps you avoid unexpected charges and confirms the process worked.

The cancellation timeline and access to your account

When you cancel Roman, your subscription ends at the end of your current billing period, not immediately. If you are billed on the 15th of each month and you cancel on the 8th, you will still have access to Roman until the 15th. You will not be charged on the next billing date. After that date, your account locks and you lose access to refill requests, clinician consultations, and medication deliveries.

Roman does not typically refund unused portions of a month you have already paid for, unless you cancel within a specific grace period (usually 3-7 days from your sign-up date). This is known as a "trial period refund" and varies by account. Check your original sign-up confirmation email to see if a trial period applies to your account.

What to do if charges continue after cancellation

If Roman charges you after your cancellation confirmation date, this is a billing error. Tocancel recommends taking these steps immediately.

• Log back into your Roman account and confirm the subscription status shows "Cancelled" or "Inactive."
• Check your email for a cancellation confirmation message; if you cannot find one, contact Roman's support team and request written confirmation that your subscription was cancelled.
• Contact your bank or payment processor and file a dispute for the unauthorized charge. Provide the cancellation confirmation email as evidence.
• If the charge came through Apple or Google, file a refund request directly through those platforms (see the cancellation steps above for instructions).

Refunds and what you can recover

Roman's refund policy depends on the timing and reason for your cancellation, and Tocancel recommends reviewing the specifics for your situation.

When Roman will refund your money

Roman offers a refund if you cancel within a grace period from your initial sign-up, typically 3 to 7 days. This trial period allows you to try the service and cancel without losing your money if it does not work for you. You must request this refund explicitly; Roman does not issue it automatically.

If you cancel after the trial period, Roman generally does not refund unused portions of a billing cycle you have already paid for. However, if you can demonstrate that Roman misrepresented the service, failed to disclose auto-renewal terms clearly, or violated Philippine consumer protection law, you have grounds to request a refund for the full amount or multiple unauthorized charges.

How to request a refund from Roman

Contact Roman's support team directly and request a refund. Include the following information in your request:

• Your account email address and name.
• The date you signed up and the date you cancelled.
• A screenshot of the cancellation confirmation email or account status showing "Cancelled."
• A clear explanation of why you believe you deserve a refund (for example, you cancelled within the trial period, you were charged after cancellation, or the service was misrepresented).
• Your preferred refund method (credit card refund, bank transfer, or other).

Roman's support team typically responds within 5 to 10 business days. If they deny your refund request, you can escalate to your bank (for a chargeback), to Apple or Google (for their platform-specific refunds), or to the Department of Trade and Industry (for a consumer complaint).

Roman pricing and billing breakdown

Understanding what you are paying for helps you evaluate whether cancellation is the right choice and supports refund negotiations if needed.

Prices are approximate and displayed in US dollars on Roman's platform. The PHP conversion depends on the exchange rate at the time of your charge. Your bank may also add a foreign transaction fee of 1% to 3%.

Common mistakes to avoid when cancelling Roman

Cancelling a subscription can feel stressful, especially when unexpected charges appear on your account. The good news is that most cancellation mistakes are preventable if you know what to watch for.

Mistake one: assuming the app deletion cancels your subscription

Deleting the Roman app from your phone does not cancel your subscription. The app is just a way to access the service; the subscription itself lives in Roman's billing system. You must cancel through your account settings, not by deleting the app. Thousands of users delete the app, believe they have cancelled, and then receive a surprise charge months later.

Mistake two: confusing "pause" with "cancel"

Roman offers a pause option that temporarily stops refills for 30 days. After 30 days, Roman automatically resumes your subscription and charges you unless you pause again or cancel outright. If you choose to pause, set a phone reminder to cancel fully before the pause period ends, or you will be charged.

Mistake three: cancelling through the wrong channel

If you subscribed through Apple, you must cancel through Apple-not through the Roman app. Cancelling through Roman's app alone will not stop Apple from billing you. The same applies to Google Play subscriptions. Always cancel through the same channel where you signed up.

Mistake four: not saving your cancellation confirmation

After you cancel, Roman sends you a confirmation email. Save this email permanently; you will need it if a dispute arises. Without proof of cancellation, it becomes much harder to win a chargeback or refund claim.

Mistake five: waiting too long to cancel if unhappy with the trial

Roman's trial refund window is typically 3 to 7 days from sign-up. After that, cancelling mid-cycle does not recover your money. If you are unhappy, cancel immediately to preserve your refund eligibility. Tocancel recommends checking your confirmation email for the exact trial end date.

Escalation: what to do if Roman ignores your cancellation request

If Roman does not respond to your cancellation request, does not process your cancellation, or continues to charge you after you cancelled, you have formal channels to escalate.

Step one: formal written request

Send a formal cancellation request via email to Roman's support address (provided in the cancellation address section below). Include the phrase "I hereby request cancellation of my subscription effective immediately" and attach evidence of your original sign-up (confirmation email or account screenshot). Keep a copy for your records. This creates a paper trail.

Step two: chargeback through your bank

If Roman does not respond within 7 business days or refuses to cancel, contact your bank and file a chargeback dispute for unauthorized recurring charges. Provide your written cancellation request and any confirmation emails as evidence. Your bank then investigates and may reverse the charges.

Step three: department of trade and industry complaint

If the chargeback fails or you want to pursue additional pressure, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaints Center. You can file online at consumeronline.gov.ph or visit a local DTI office. Explain that Roman violated the Consumer Act of the Philippines by ignoring your cancellation request or failing to disclose auto-renewal terms clearly. The DTI investigates and can order Roman to refund your money or face penalties.

Keep or cancel: decision framework

Before you commit to cancellation, consider whether your reason aligns with your long-term health needs.

How to contact Roman and send your cancellation request

If you need to escalate your cancellation or have not received a response, use the official contact channels below.

Roman's primary support channels

In-app chat: Open the Roman app, navigate to the menu, and select "Contact Support" or "Help." This is the fastest method if your account is still active.

Email address for cancellations and returns: Roman accepts cancellation and billing inquiries at their general support email. Specify "Cancellation Request" in the subject line and include your full name, email, and account phone number.

Mailing address for formal written correspondence: Attention: Returns, Roman corporate address (see address details below). Send certified mail or tracked courier so you have proof of delivery.

US phone line: Roman's customer service operates Monday to Friday, 8:30 AM to 4:30 PM US Central Time. This is outside typical Philippine business hours, but you can leave a voicemail with your cancellation request.

Roman contact address for cancellation requests

Send written cancellation requests or disputes to:

Attention: Returns / Customer Service
Roman LLC
1101 West River North Drive
Chicago, Illinois 60610
United States of America

Include your full name, email address, phone number, account creation date, and the date you are requesting cancellation to take effect. Request written confirmation of receipt.

Final takeaway: your path forward

Cancelling Roman is straightforward once you identify where you are being billed-directly through Roman, through Apple, or through Google Play. Each channel requires different steps, but all three paths take fewer than 5 minutes. The key is to act quickly, save your confirmation email, and verify the cancellation worked by checking that you are not charged on your next billing date.

If Roman charges you after you cancel, do not assume it is your mistake. File a chargeback with your bank, request a refund through Apple or Google if applicable, and escalate to the Department of Trade and Industry if Roman refuses to respond. Your consumer rights under Philippine law protect you, and the burden is on Roman to prove the charge was authorized.

Tocancel has helped thousands of consumers cancel recurring subscriptions across healthcare, wellness, and digital services. Whether you are cancelling because the treatment did not work, side effects became unmanageable, or you simply want to explore other options, you have every right to do so without penalty. Use this guide as your step-by-step roadmap, keep your confirmation emails, and remember that Tocancel is here if you need clarity on your next steps. Visit Tocancel.com to learn more about cancelling other services and protecting your consumer rights in the Philippines.