Cancel Mojo: The Right Way to Save Money

How to cancel Mojo and stop paying for unused design templates

Why you might want to cancel Mojo

Mojo is a mobile design app that offers thousands of customisable templates for social media content across Instagram, Facebook, TikTok and beyond. The Pro subscription gives you access to premium templates, unlimited exports, advanced fonts and stock photo libraries. However, subscription costs accumulate quickly, and if you're no longer actively creating content, cancelling makes sound financial sense.

Your reasons for cancelling are valid. You may have switched to a cheaper alternative like Canva or Adobe Express, stopped creating social media content altogether, or simply want to reduce monthly spending. Perhaps you forgot the charge was running or discovered you're paying for a service you never actually use. Whatever your situation, Tocancel is here to guide you through cancellation without unnecessary delays or complications.

When cancellation makes sense

Cancel Mojo if you haven't opened the app in several weeks, if the monthly or annual charge no longer justifies your usage, or if you've found a tool that better suits your needs. You might also cancel temporarily and resubscribe during a busy content creation season without penalty.

The key is acting quickly. The longer you delay, the more you'll pay for a service gathering dust on your phone. Review your subscription status every quarter to catch forgotten charges before they add up.

Common reasons users delay cancellation

Many people continue paying unnecessarily because they don't review bank statements regularly or because Mojo sends unclear payment reminders. Some users believe they've cancelled through their app but haven't fully completed the process with their payment provider. Others hold onto the subscription "just in case" but never use it, throwing away money month after month without recognising the waste.

Understanding mojo's subscription plans and pricing

Your cancellation experience depends on which billing plan you're currently on and when your next payment is due.

Current Mojo subscription options

Mojo operates monthly and annual payment structures. Here's what you're likely paying:

If you're on an annual plan, you've paid a larger upfront amount. Check your email receipts or your payment method's transaction history to confirm your exact billing cycle and amount. This information is crucial when determining your refund eligibility after cancellation.

What Mojo pro includes

The Pro subscription unlocks access to hundreds of professionally designed templates across business promotions, social media posts, stories, announcements and seasonal content. You export designs without watermarks, use premium fonts and design elements, and access animated templates that add movement to your posts.

Pro members benefit from unlimited saves and exports, regular template library updates aligned with current trends, and access to stock photo libraries. Basic editing tools let you customise text, adjust colours, upload your own images and manage layers.

Once you cancel, you'll lose access to these premium features within 24 hours and be downgraded to the free version with limited templates and watermarked exports.

Your consumer rights and what they mean for you

Under United Kingdom law, you have clear rights when cancelling a subscription service.

Your legal protections under the consumer rights act 2015

The Consumer Rights Act 2015 protects you as a consumer when dealing with digital services like Mojo. This law gives you the right to cancel a subscription within 14 days of purchase without giving a reason, provided you cancel before the service is fully delivered. If Mojo failed to provide clear cancellation information upfront, you may be entitled to extend this cooling-off period to one year.

Your legal position is this: Mojo must make cancellation at least as easy as signing up. If they've hidden the cancellation process or made it deliberately difficult, they're breaching consumer law. The Competition and Markets Authority (CMA) enforces these rights on your behalf.

Your right to cancel after the cooling-off period

After 14 days, you can still cancel at any time, but the service can charge you for the period you've used (up to your next billing date). If you're on a monthly plan, you can cancel effective from your next renewal date. If you're on an annual plan, you may still cancel, but Mojo can charge you for the months already used if you want out before the year ends.

However, if Mojo's cancellation terms are unclear or buried in fine print, the CMA may consider them unfair. Tocancel recommends checking whether Mojo clearly displayed their cancellation policy when you signed up - if not, you have stronger grounds to demand a full refund.

How to cancel Mojo step by step

Cancellation routes depend on how you access Mojo and where you pay.

Cancel through your app store (iOS or android)

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not the app itself.

1. Open your device settings.
   • iPhone: Settings > [Your Name] > Subscriptions > Find Mojo > Tap "Cancel subscription"
   • Android: Google Play > Profile > Payments and subscriptions > Subscriptions > Select Mojo > Tap "Cancel subscription"
2. Confirm cancellation when prompted. You'll receive an email confirmation from your app store.
3. Check your email for the cancellation receipt. This proves you cancelled on the date shown.
4. Note your cancellation date and confirmation number for your records - you may need this if Mojo charges you again by mistake.

Cancel through mojo's website or direct contact

If you subscribed directly through Mojo's website or via another method, contact them directly.

1. Visit Mojo's website and navigate to your account settings or subscription management page.
2. Look for "Manage subscriptions," "Billing" or "Account" sections - the exact label varies.
3. Select your current plan and choose "Cancel subscription." You may see a survey asking why you're leaving - this is optional to complete.
4. Follow the on-screen prompts to confirm cancellation. Screenshot the final confirmation screen.
5. If you cannot find the cancellation option online, contact Mojo directly at +44 1708 687440 or via their website contact form.
6. Request written confirmation of your cancellation via email. Keep this for your records.

Cancel via postal notice

If Mojo requires written notice (check your terms), send a cancellation letter by recorded delivery to ensure proof of posting.

1. Write a brief letter stating your name, email address linked to your Mojo account, subscription plan and the date you wish to cancel (your next billing date is the standard effective date).
2. State clearly: "I hereby cancel my Mojo subscription effective [date]. Please confirm this cancellation in writing."
3. Send to Mojo's customer service address via Royal Mail Special Delivery. Keep your proof of posting.
4. Request email confirmation once they receive your letter.
5. If no cancellation is confirmed within 10 working days, escalate to the CMA with your proof of posting as evidence.

Refunds and what to expect after cancellation

Timing and refund eligibility depend on your plan and when you cancel.

Refund eligibility within the cooling-off period

If you cancel within 14 days of first purchasing Mojo Pro, you're entitled to a full refund under Consumer Rights Act 2015, Section 62. This applies even if you've used the service. You must request the refund explicitly - most refunds won't happen automatically.

Contact Mojo and state: "I am cancelling within my 14-day cooling-off period and request a full refund." Mojo must refund you within 14 days of your cancellation request.

Refunds after the cooling-off period

After 14 days, refund eligibility depends on your subscription plan and Mojo's terms. On monthly plans, you'll typically lose any remaining credit on your current month if you cancel mid-cycle. On annual plans, Mojo often refuses refunds for early cancellation, though this may be challengeable if their terms were unclear.

Request a refund anyway, especially if you cancelled due to a service fault, billing error or unclear cancellation information. Many companies will refund under pressure. If Mojo refuses, you can escalate to the CMA.

Timeline for receiving your refund

Refunds normally take 5 to 10 working days to appear in your account once Mojo processes them. If your payment was through Apple or Google, the refund goes back to your app store account, which you must then withdraw to your bank. This can take an additional 3 to 5 working days.

If you don't see your refund after 14 days, contact Mojo again with your cancellation confirmation number and ask for a refund reference number. Keep this conversation for escalation evidence.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, but these mistakes are easy to prevent with the right approach.

Mistake one: cancelling only through the app, not the app store

Many users delete Mojo from their phone thinking that stops charges. It doesn't. If you downloaded Mojo through Apple App Store or Google Play, you must cancel your subscription through that app store account, not just inside the Mojo app itself. Deletion leaves your subscription active and Mojo will keep charging you.

Always cancel through your app store first, then delete the app if you wish.

Mistake two: cancelling but not confirming the cancellation took effect

Tapping "cancel subscription" sometimes doesn't complete the process. Always wait for a confirmation email from Mojo or your app store. If you don't receive one within 24 hours, assume the cancellation failed and try again or contact support directly.

Screenshot your cancellation screen and save the confirmation email. These prove you took action on the correct date if disputes arise later.

Mistake three: assuming tocancel or similar guides guarantee cancellation

Tocancel and similar consumer guides like this one provide directions, but Mojo remains responsible for processing your request. Read your actual cancellation confirmation from Mojo or your app store, not just this guide. Different users sometimes face different screens or options depending on their account status or app version.

Always verify cancellation directly with the source - check Mojo's website, your app store account or your email inbox - before assuming you're cancelled.

Mistake four: not checking for unexpected charges after cancellation

Some companies retry failed cancellations or charge again by mistake. Review your bank statement or app store account for 60 days after cancellation to catch any rogue charges. If Mojo charges you after you've cancelled, report this immediately and request a refund as an unauthorised transaction.

After cancellation: what happens next

Cancellation brings change, and knowing what to expect helps you avoid surprises.

Access to your Mojo account and content

Once cancellation is effective, you lose access to Pro features within 24 hours. You're automatically downgraded to Mojo's free tier. This means no more unlimited exports, premium fonts or full template library. Any designs you've already created remain accessible, but you can no longer export them without Mojo's watermark unless you've saved them as files already.

If you need to preserve designs before your cancellation takes effect, download or export them now in a format you control (JPG, PNG or PDF).

Unsubscribe from Mojo emails and notifications

After cancellation, you may still receive marketing emails from Mojo encouraging you to resubscribe. You have the right to unsubscribe from these emails. Click the unsubscribe link in any Mojo email, or contact them at +44 1708 687440 to request removal from their mailing list.

Under the Privacy and Electronic Communications Regulations (PECR), Mojo cannot legally send you marketing emails without your consent after you unsubscribe.

Resubscribing if you change your mind

You can resubscribe to Mojo at any time if your circumstances change. New subscribers sometimes receive introductory offers, so check the app before reactivating your Pro subscription. However, Tocancel recommends exploring free alternatives like Canva's free tier or Pixlr before committing to another subscription.

Checklist: confirm your cancellation is complete

Use this checklist to verify your cancellation succeeded and protect yourself from future charges.

Comparing Mojo to alternative design tools

Before you go, consider whether another tool might better suit your needs and budget.

Tocancel recommends testing free versions of Canva and Adobe Express before committing to another paid subscription. Many users find Canva's free tier covers their needs without ongoing charges.

Contact details and escalation information

Keep these details if you encounter problems during or after cancellation.

Mojo customer support contact information

Primary contact: +44 1708 687440

For written cancellation notices, contact Mojo via their website contact form to request their postal address. They are legally required to provide this information on request.

If Mojo has a registered office address in your confirmation emails or terms of service, you can send written cancellation notice there via recorded delivery.

Escalation to the CMA if Mojo refuses to cancel

If Mojo refuses your cancellation request, ignores you, or keeps charging after you've cancelled, escalate to the Competition and Markets Authority. The CMA enforces the Consumer Rights Act 2015 and takes action against companies that break cancellation law.

Report the issue at www.citizensadvice.org.uk or contact the CMA directly. You'll need your cancellation evidence (emails, screenshots, bank statements) and a record of your complaint to Mojo.

Chargeback and payment provider protection

If Mojo continues charging you after cancellation and ignores your refund requests, contact your bank or payment provider and request a chargeback. Under section 75 of the Consumer Credit Act 1974 (for credit cards) and Visa/Mastercard rules, your bank can recover unauthorised charges on your behalf.

Provide your bank with cancellation proof and evidence that Mojo continued charging. Most banks will side with you on clear cancellation disputes.

Your next steps: cancel Mojo with confidence

Cancelling Mojo is straightforward once you know your rights and the correct process. You have clear legal protections under the Consumer Rights Act 2015 - Mojo must make cancellation easy, and they cannot legally keep charging you after you've cancelled. If you subscribed through an app store, cancel there. If you subscribed directly, cancel through Mojo's website or contact them at +44 1708 687440. Within 14 days of purchase, you're entitled to a full refund with no questions asked. After that period, you can still cancel effective from your next billing date, though refunds may not apply depending on their terms.

Don't delay. Every day you wait costs you money. Take action today using the step-by-step guide above, collect your cancellation confirmation, and verify that Mojo has stopped charging you within 48 hours. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim wasted money - and we're confident you can do this too. If Mojo refuses to cooperate, you have the CMA and your payment provider behind you. Tocancel stands with consumers who take action to protect their wallets and their rights.