Cancel Mojo: Step-by-Step Guide

How to cancel Mojo and stop recurring charges in the philippines

Why cancel Mojo and understand your position

You may be cancelling Mojo for many valid reasons: your business no longer needs a dedicated help desk platform, you have migrated to a competitor, or you simply want to reduce operating costs. Whatever your reason, you have the right to cancel without penalty and to understand exactly how the process works. At Tocancel, we help you take confident action on subscription services-and Mojo cancellation is no exception. Your first step is understanding what Mojo is and why its cancellation process requires clarity.

What Mojo offers and why clarity matters

Mojo is a cloud-based help desk and customer support platform designed for teams who manage customer inquiries, support tickets, and agent workflows. The service charges a recurring monthly subscription fee based on the number of support agents your team needs and which feature tier you select. You do not own the software; you rent access to it month by month. This means if you stop paying, your account and all stored data become inaccessible unless you export it first.

Because Mojo operates on automatic monthly renewal, it is essential you cancel before your next billing cycle to avoid unwanted charges. Understanding this timing is your first line of defence against surprise bills.

When to cancel Mojo

Cancel Mojo immediately if you have already decided to leave. Do not wait for your next billing date, because subscription services typically charge first and process cancellations after. Your cancellation takes effect on your renewal date, not on the day you submit the request. If your renewal date is within 7 days, contact Mojo support right away to clarify the exact timing-this small step can save you one unwanted month of charges.

Mojo pricing in philippine pesos

Mojo displays its pricing in USD on its website, but your bank converts charges to Philippine pesos at the time of billing.

Understanding mojo's three main pricing tiers

Below is a clear breakdown of Mojo's approximate monthly costs converted to Philippine pesos. These figures reflect typical USD-to-PHP exchange rates; your actual charge may vary slightly depending on your bank's conversion rate and any applicable fees.

How billing and currency conversion affect your invoice

Mojo does not offer Philippine peso billing directly. Your charges originate in USD from Mojo's systems, then your bank or payment processor converts them to pesos. This conversion incurs a small fee-typically 2-3% of the transaction value-which your bank adds to the final amount you pay. Always check your actual card statement to see what you were truly charged, not what Mojo's website displays. If you dispute a charge later, you will need your bank statement as evidence.

Pro tip: Log into your Mojo account and review your last three invoices before you cancel. Write down the exact amounts, dates, and reference numbers. This information protects you if you need to dispute an unauthorised charge with your bank or lodge a complaint with Tocancel.

Your consumer rights under philippine law

As a consumer in the Philippines, you have legal protections that apply to foreign subscription services like Mojo, and you must know them.

Republic act no. 7394 and your subscription protection

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield. This law requires subscription services to clearly disclose when automatic renewal will occur, provide an uncomplicated cancellation method, and process your cancellation request within a reasonable timeframe. If Mojo continues to charge you after you submit a valid cancellation request, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI), which enforces consumer law in the Philippines.

Your legal position is straightforward: Mojo must give you a simple way to cancel and must honour that cancellation. If the company makes cancellation deliberately difficult or unclear, that violates your consumer rights.

What to do if Mojo keeps billing you

If you cancelled Mojo but charges continue to appear on your card statement, follow this escalation path:

• Contact Mojo's support team within 14 days of the unwanted charge and request an immediate refund in writing (email or in-app chat). Keep copies of all correspondence.
• If Mojo does not respond or refuses, file a chargeback dispute with your bank or payment processor within 60 days of the charge. Your bank will contact Mojo on your behalf to recover the money.
• If the dispute is not resolved and you believe Mojo has violated the Consumer Act, file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1388. Tocancel can guide you through this process as well.

Your bank's chargeback system is a powerful tool-use it if Mojo refuses to stop charging you.

How to cancel Mojo step by step

Mojo requires you to cancel via your account dashboard on the website or mobile app; there is no mailing address or phone line for cancellations. This means you must log in to your account and navigate the cancellation interface yourself.

Step-by-step cancellation process

Follow these exact steps to cancel your Mojo subscription:

1. Log into your Mojo account using your email and password on the Mojo website or app.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your account settings or billing section.
   • Look for tabs or menu items labelled "Settings," "Billing," "Subscription," or "Account Management."
   • On mobile, this is often in a hamburger menu (three horizontal lines) in the top right corner.
3. Find the subscription or billing details page.
   • Locate your active plan name and renewal date.
   • Take a screenshot of this page for your records.
4. Select the option to cancel, downgrade, or manage your subscription.
   • Look for a button or link that says "Cancel subscription," "Cancel plan," or "Downgrade."
   • If you cannot find it, scroll down or look for a "More options" or "Advanced settings" link.
5. Complete the cancellation form.
   • Mojo may ask you why you are cancelling. Answer this question; companies often use feedback to improve their service.
   • Confirm that you understand your cancellation takes effect at the end of your current billing cycle.
   • Click "Confirm cancellation" or the equivalent button.
6. Save your cancellation confirmation.
   • Mojo will display a confirmation message and may send you a confirmation email. Download or print this page and save it.
   • Write down the cancellation date, confirmation number (if provided), and any reference ID shown on screen.

What happens immediately after you cancel

Once you submit your cancellation request, Mojo will process it within 24-48 hours. Your account does not disappear at once; instead, it remains active until your current billing cycle ends. On your renewal date, Mojo will not charge you, and your account access will terminate. You will lose access to all tickets, chat history, and stored data unless you export or back up your information before the cancellation date takes effect. If you need to preserve any customer data, export it immediately after you cancel and before your renewal date arrives.

Mojo will not refund you for unused time in your current billing month. For example, if you cancel on day 5 of a 30-day cycle, you will not receive a pro-rata refund for the remaining 25 days. This is standard in the subscription software industry, but you should know it.

Understanding refunds and your cancellation timeline

Refund eligibility depends on when you cancel and whether you have a legal right to cooling-off protection.

When Mojo will and will not refund you

Mojo typically does not offer refunds once your billing cycle has begun. However, the Consumer Act of the Philippines grants you a cooling-off period in certain circumstances. If you signed up for Mojo within the last 14 days and can demonstrate that the service was misrepresented or that the cancellation process was deliberately obscured, you may have grounds to request a full or partial refund. This is not automatic; you must make a formal complaint and provide evidence.

Here is what you need to know about Mojo refunds:

• No pro-rata refunds are offered for partial months.
• Annual prepayments may qualify for refunds if you cancel within your cooling-off window, but Mojo rarely promotes this option.
• If you were charged after submitting a cancellation request, contact Mojo within 14 days of that charge and request a reversal. This is not a discretionary refund; it is a correction of a billing error.

Timeline: when your cancellation takes effect

Understanding this timeline protects you from surprise charges:

If you cancel on the 10th of the month and your renewal date is the 25th, Mojo will charge you one final time on the 25th, then your account closes. This means you will pay for 15 days of unused service. To minimize this waste, cancel immediately after you receive your most recent invoice or renewal notice.

Common mistakes to avoid when cancelling Mojo

Many users make preventable errors that result in unwanted charges or lost data. You can avoid these traps by staying alert and following a clear checklist.

Mistakes that leave you exposed

The most common mistake is cancelling your payment method (credit card, bank account) without formally cancelling your Mojo subscription first. If you remove your card before cancelling Mojo, the company may flag your account as delinquent and send you collections notices. Instead, cancel your subscription through Mojo's dashboard first, then remove your payment method 48 hours after your final renewal date has passed.

Another frequent error is failing to export your data before the cancellation date. Once your account terminates, you cannot retrieve old tickets, customer messages, or agent notes. If you need any of this information, export it to CSV or PDF before your access ends. Mojo usually provides an export function in the settings menu.

A third trap is assuming that cancelling your Mojo account also cancels any linked integrations or third-party apps. If you connected Mojo to Slack, email, or other tools, those integrations may remain active and attempt to sync data even after Mojo closes. Manually disconnect any third-party integrations before your cancellation date takes effect.

After your Mojo cancellation is complete

Once your cancellation takes effect and your account closes, your responsibilities continue to ensure you do not face surprise charges.

Steps to take after cancellation

Within one week of your account termination date, log into your bank's app or website and verify that no additional charges appear from Mojo. Set a calendar reminder for 30 days after your cancellation to perform a final check. If an unexpected charge does appear, contact your bank immediately and reference the cancellation confirmation you saved earlier.

If you paid Mojo via a third-party payment processor (such as a digital wallet or subscription management app), ensure that Mojo is removed from that service as well. Some payment processors require you to manually disconnect subscriptions even after the provider has cancelled them on their end. Check your PayPal, Apple ID, or Google Play account and remove Mojo from your linked subscriptions list.

Keep your cancellation confirmation email and screenshots for at least 12 months. If Mojo attempts to charge you after the cancellation date, you will need proof that you formally cancelled. Tocancel recommends storing this documentation in a dedicated folder on your computer or in cloud storage.

Protecting yourself from re-billing

Some subscription services attempt to re-bill users months after cancellation by arguing that the cancellation request was not valid. To protect yourself, send Mojo a follow-up email to their support address (if you can locate it) confirming your cancellation and stating that you do not authorize any future charges. Write this email within 48 hours of your cancellation and keep a copy. If Mojo does charge you again, this email becomes evidence that you took reasonable steps to prevent it.

Comparing Mojo to alternative help desk platforms

Before you finalize your cancellation, you may want to compare Mojo to other customer support platforms to ensure you are making the best choice for your business.

How Mojo compares on price and features

The table below shows how Mojo stacks up against similar help desk solutions available to Philippine users:

Mojo's Team plan offers good value for small to medium-sized teams that prioritize agent capacity and automation. However, if you need a lower starting cost or email-first support, Freshdesk or Help Scout may serve you better. At Tocancel, we help you weigh these factors so you can cancel with confidence and choose a service that truly fits your needs.

Your cancellation checklist

Use this checklist to ensure you cancel Mojo correctly and protect yourself from future charges.

• Log into your Mojo account and note your renewal date and current plan tier.
• Take a screenshot of your billing details page before you cancel.
• Export any customer data, tickets, or chat logs you need to preserve.
• Disconnect any third-party integrations (Slack, email, etc.) linked to Mojo.
• Navigate to your account settings and click "Cancel subscription."
• Complete the cancellation form and save the confirmation page.
• Save the cancellation confirmation email that Mojo sends you.
• Within 48 hours, send Mojo a follow-up email confirming that you do not authorize future charges.
• Wait 24-48 hours, then log back into Mojo to verify that the cancellation is reflected in your account.
• On your scheduled renewal date, verify that no charge appears on your card statement.
• Set a calendar reminder for 30 days after your renewal date to perform a final check.
• Store all cancellation documentation for 12 months.

Real user experiences and ratings

Mojo holds a 4.5 out of 5 star rating based on user reviews, indicating that most customers are satisfied with the product itself. However, common feedback suggests that users appreciate Mojo's automation features and agent-capacity pricing, but some mention that the user interface can be steep for new teams and that customer support response times vary. When it comes to cancellation, users have reported that the process is accessible through the dashboard but that Mojo does not clearly explain the timing of when cancellations take effect. This lack of transparency is precisely why Tocancel exists: to give you clarity and confidence.

If you decide to stay with Mojo, consider reaching out to support and requesting clearer communication about renewal dates and cancellation timing. If you decide to leave, follow the step-by-step process above and keep your cancellation records safe.

Contact information for Mojo cancellation support

Mojo does not provide a dedicated mailing address for subscription cancellation. All cancellations must be processed through your account dashboard on the Mojo website or mobile app. Mojo's registered office address in the UK is listed for legal purposes only and is not the correct channel for managing your subscription.

To cancel, log into your account directly and use the cancellation feature in your settings. If you encounter a technical issue and cannot access your dashboard, contact Mojo's customer support team through their in-app chat or help center. Keep records of any support conversations you have with Mojo.

Taking confident action: your next steps

You now have all the information you need to cancel Mojo safely and protect your rights as a consumer in the Philippines. Remember: you have the legal right to cancel any subscription service, and companies like Mojo must honour that right without delay or deception. If Mojo continues to charge you after you cancel, you have recourse through your bank's chargeback system and through the Department of Trade and Industry.

Do not delay your cancellation if you have already decided to leave. The sooner you submit your cancellation request, the sooner your renewal cycle ends and your charges stop. Keep all your cancellation documentation and monitor your bank statements for the next 30 days.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute fraudulent charges, and recover money from companies that ignored their cancellation requests. If you need further guidance on cancelling Mojo or any other service, visit Tocancel.com for step-by-step instructions, consumer rights resources, and templates you can use to contact service providers. Your right to cancel is your right to control your own finances and your own choices.