Cancel My Social Calendar: The Right Way

How to cancel My Social Calendar and stop unwanted renewal charges in the philippines

Why you might want to cancel My Social Calendar

My Social Calendar is a membership service that promises curated social events, a personal event coordinator, and priority booking across your calendar. In theory, it saves you time hunting for social experiences. In practice, many members in the Philippines find themselves trapped in automatic renewal cycles, hit with unexpected charges in foreign currency, or frustrated by slow email support when they try to exit.

The core issue: My Social Calendar charges you in US dollars (USD), which means your actual monthly cost depends on your bank or e-wallet's exchange rate on billing day. That hidden cost, combined with a 30-day free trial that most people forget to cancel before it ends, creates a perfect storm for unwanted charges. You deserve clarity on what you are paying and how to stop it - and Tocancel is here to guide you through that process.

The membership trap: free trials and automatic renewal

When you sign up for My Social Calendar, the service offers a 30-day free trial across all membership tiers. That sounds fair until you realize the cancellation instructions are not visible on the signup page, the pricing page, or anywhere obvious. This design choice - burying the cancellation path - is why thousands of trial users wake up to their first charge without understanding how it happened.

Your membership renews automatically on day 31 unless you cancel before your billing date. No second email reminder. No pop-up warning. Just a charge in your account. If you are paying with a Philippine credit card or e-wallet, you will see the charge converted to Philippine pesos (PHP), which makes tracking your spending even harder.

Why cancellation matters urgently in the philippines market

My Social Calendar does not maintain a Philippines-specific support channel or pricing page. All communication happens via email at [email protected], with no published phone number, live chat, or local office. Response times often stretch 2 to 5 business days - and if your cancellation request gets lost or ignored, proving you sent it becomes difficult without documented evidence.

Tocancel recommends that you treat this cancellation as urgent, because the longer you wait, the closer you move toward your next renewal date. Screenshot everything: your current plan, the renewal date, your billing statement, and any support replies. These records protect your rights under Philippine consumer law if a charge appears after you thought you had canceled.

My Social Calendar pricing and what you actually pay

Understanding the real cost of your membership - in Philippine pesos - helps you decide whether cancellation makes financial sense.

The PHP estimates above assume an exchange rate of 1 USD = 56.5 PHP, but your actual charge will vary based on your bank or payment provider's rate on the day of billing. Always check your billing statement in PHP to confirm what you were truly charged - this is your proof of payment for future disputes.

If you are on a 3-month or 6-month plan, your renewal window is longer, which gives you more time to spot the charge. However, if you are on the 1-month plan, your renewal arrives every 30 days, so cancellation deadlines come around faster. Either way, you must cancel before your next billing date to avoid the charge.

Your consumer rights under philippine law

As a consumer in the Philippines, you have clear legal protections against unfair billing and hidden charges under the Consumer Act of the Philippines (Republic Act No. 7394), also known as the Consumer Protection Code.

What philippine consumer law says about automatic renewal

Under the Consumer Protection Code, any merchant charging you for a recurring service must provide clear, written terms about the renewal date, the cost in local currency, and the cancellation method - all visible before you pay your first bill. If My Social Calendar buried this information or made cancellation unreasonably difficult, the company may have violated your rights.

Your legal position is simple: you have the right to cancel any recurring service within a reasonable timeframe, and you must not face hidden charges or obstacles to exit. If My Social Calendar charged you after you attempted to cancel, or if your cancellation request was ignored, you can escalate the complaint to the Department of Trade and Industry (DTI) Consumer Protection Group.

Unwanted charges and your refund rights

If My Social Calendar charged you without your clear consent, or if you cancelled but were still billed, you have the right to request a refund. Under the Consumer Protection Code, merchants must process legitimate refund requests within 30 days. If the company refuses or does not respond, you can file a formal complaint with the DTI, which will investigate and potentially force the company to issue the refund plus penalties.

Document everything: your cancellation email, the company's reply (or lack of reply), your billing statements showing the unwanted charge, and any screenshots of your account status. This evidence is your weapon if you need to escalate to the DTI.

How to cancel My Social Calendar step by step

Follow this method to cancel your membership and create a paper trail that protects you.

1. Log in to your My Social Calendar account from your web browser or mobile app.
   • Go to the membership or account settings page.
   • Look for a "Manage Subscription," "Billing," or "Plans" section.
   • If you cannot find a cancellation button, note the exact page you looked at - this will matter later.
2. Attempt to cancel directly in the app or website.
   • If you see a "Cancel Subscription" or "End Membership" button, click it and follow the prompts.
   • Take a screenshot of each screen as you go through the cancellation flow.
   • If the app asks for feedback on why you are cancelling, you do not have to answer - just proceed to the cancellation confirmation.
   • Screenshot the final confirmation message that shows your cancellation is complete.
3. If in-app cancellation does not work, send a formal cancellation email to [email protected].
   • Use this subject line: "Cancellation request for My Social Calendar membership [your email address]"
   • Write clearly: "I request that you cancel my My Social Calendar membership effective immediately. Please confirm cancellation within 48 hours and provide a confirmation number."
   • Include your account email, full name, and the date your membership is set to renew.
   • Send this email from the account email address linked to your My Social Calendar membership.
   • Keep a copy of the sent email for your records.
4. Monitor your email for a cancellation confirmation.
   • My Social Calendar should reply within 48 to 72 hours with a confirmation number or statement.
   • If you do not receive a reply after 3 business days, follow up with a second email marked "URGENT" and reference your first email date.
   • Take a screenshot of any confirmation email you receive.
5. Check your account 7 days after cancellation to verify your membership is no longer active.
   • Log back in to My Social Calendar.
   • Confirm that your account shows "Cancelled" or "No active membership" or similar language.
   • Take a screenshot of this status as final proof.
6. Monitor your billing statement on the date your renewal was scheduled.
   • Check your credit card or e-wallet statement to confirm no charge appeared.
   • If a charge appears after cancellation, gather this evidence and contact support again immediately, referencing your cancellation confirmation.

Complete this process at least 5 business days before your renewal date to give My Social Calendar time to process your cancellation. Tocancel advises that you treat cancellation as a formal transaction - which it is - and document every step as if you may need to defend your position in a dispute.

What to do after you cancel My Social Calendar

Cancellation is not the end of your responsibility - you must stay vigilant for the next 90 days.

Monitor your billing statements closely

Check your credit card or e-wallet statement every 5 to 7 days after your cancellation confirmation for at least 30 days. Look for any charge from My Social Calendar or its payment processor (often labeled as something generic like "Digital Services" or the processor name). If you see a charge you did not authorize, take a screenshot and contact your bank or e-wallet provider immediately to dispute it as an unauthorized transaction.

Many consumers assume that once they receive a cancellation confirmation, the matter is closed. In reality, companies sometimes process cancellations slowly, double-charge by mistake, or fail to update their billing system. Your vigilance during this window protects you from silent re-charges that could go unnoticed for months.

Keep all documentation in one place

Create a folder on your phone, email, or cloud storage with screenshots of: your original signup confirmation, your membership plan details, your cancellation request email, the company's cancellation confirmation, and any billing statements showing charges before and after cancellation. If a dispute arises with My Social Calendar, your bank, or a payment provider, you will need this evidence to prove your case. Tocancel has helped thousands of consumers win billing disputes simply by having organized, timestamped proof of their cancellation attempt.

If a charge appears after cancellation

Do not panic, but act quickly. First, email [email protected] again with the subject "Unauthorized charge after cancellation request" and reference your original cancellation email and confirmation number. Request a refund within 48 hours. If the company does not reply or refuses, contact your bank or e-wallet provider and dispute the charge as unauthorized or as a billing error - provide them with your cancellation confirmation as evidence.

You also have the right to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI can order My Social Calendar to refund you plus impose penalties for violating the Consumer Protection Code. This process takes weeks to months, but it is free and often successful.

Common cancellation mistakes and how to avoid them

Cancellation often fails not because the system is broken, but because consumers make preventable errors. Here are the traps to avoid.

Mistake 1: assuming an in-app cancellation worked without confirmation

You see a screen that says "Your membership has been cancelled" but you do not receive a confirmation email within 24 hours. Do not assume it worked. Many apps show this message but fail to process the actual cancellation at the backend. Always wait for an official email confirmation before you consider yourself cancelled. If no email arrives within 24 hours, send a formal email to [email protected] as a backup.

Mistake 2: cancelling too close to the renewal date

If you wait until the day before your renewal to cancel, the company may not have time to process your request before the auto-charge fires. Cancel at least 5 to 7 business days before your renewal date. If you do not know your exact renewal date, log in to your account or check your most recent billing email - the renewal date is always listed there.

Mistake 3: not documenting the cancellation attempt

If you call support (if available) or chat online without screenshots, you have no proof you tried to cancel. Always send cancellation requests via email or use an in-app method that generates a confirmation number. If you must use phone support, follow up with an email restating what the agent told you and request written confirmation.

Mistake 4: giving up after one attempt

If your first cancellation email receives no reply within 72 hours, send a second email. If in-app cancellation seems to have failed, send an email. Persistence matters. Companies sometimes ignore the first request hoping you will forget or give up. Tocancel recommends that you treat cancellation as an active process, not a passive one - follow up, escalate, and document until you have clear proof that your membership is terminated.

Refunds and what My Social Calendar owes you

Understanding what refund you can legally claim helps you know whether to pursue a dispute.

Refunds for unused trial or membership period

If you cancel during your 30-day free trial, you are not owed a refund because you were not charged. However, if you are charged on day 31 and then immediately cancel, you may be owed a pro-rata refund for the days you did not use the service. For example, if you were charged ₱5,028 for a full month but cancelled after 5 days, you may be entitled to a refund of roughly ₱4,255.

My Social Calendar is not legally required to offer pro-rata refunds unless the service failed to deliver what you paid for. However, under the Consumer Protection Code, if the company's cancellation process was unreasonably hidden or difficult, or if you cancelled in good faith but were billed anyway, the company must refund you in full plus 10% penalty interest.

How to claim a refund

Send an email to [email protected] with the subject "Refund request for unauthorized charge." Clearly state the charge date, the PHP amount you were charged, and why you believe the charge is unjustified (e.g., "I cancelled before the billing date" or "Your cancellation process was not accessible"). Request the refund within 30 days of the charge date - this is your legal window under the Consumer Protection Code.

If My Social Calendar does not refund you within 30 days, escalate to the DTI Consumer Protection Group with your email correspondence, billing statements, and cancellation confirmation. The DTI can compel the company to refund you.

Comparison: keeping vs. cancelling My Social Calendar

Before you finalize your cancellation, ask yourself whether the membership value justifies the cost.

If three or more checkmarks fall in the "Reason to cancel" column, your decision is clear. Cancelling is the right choice. If you are genuinely unsure, consider pausing rather than cancelling: contact My Social Calendar and ask if you can temporarily suspend your membership for 1 to 3 months instead of cancelling outright. This preserves your account and avoids re-signup friction if you change your mind.

Contact information and complaint escalation

If My Social Calendar refuses to cancel, ignores your request, or charges you after cancellation, use these channels to escalate.

Direct contact details for My Social Calendar

Email: [email protected]

Website: No Philippines-specific support page published.

Phone: No public phone number listed. Email is your primary documented channel.

Escalation to the department of trade and industry (DTI)

If My Social Calendar does not respond to your cancellation request within 7 days or refuses to refund an unauthorized charge, file a formal complaint with the DTI Consumer Protection Group. The DTI investigates billing disputes, hidden charges, and unfair contract terms under the Consumer Protection Code (Republic Act No. 7394).

File your complaint at: Department of Trade and Industry, DTI Consumer Hotline: 1-300-885-0000 (or visit consumercare.dti.gov.ph)

Bring: your cancellation email and the company's response (or lack of response), all billing statements showing the disputed charge, screenshots of your account status before and after cancellation, and a written statement of what happened.

The DTI process is free and often resolves within 4 to 8 weeks. If the company is found to have violated the Consumer Protection Code, they must refund you plus 10% penalty interest.

Dispute through your bank or e-wallet provider

If you were charged on a credit card or e-wallet (GCash, Paymaya, etc.), you can also dispute the charge directly with your financial institution. Contact your bank's fraud or disputes department and report the charge as unauthorized or as a billing error. Provide your cancellation confirmation as evidence. Most banks will reverse the charge within 10 to 15 business days while they investigate.

Key checklist before and after cancellation

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Print or save this checklist in a file. It takes 10 minutes to organize now and could save you hours of frustration if a dispute arises later. Tocancel emphasizes that documentation is your greatest asset in any consumer dispute.

Why you should act now

Delaying cancellation does not solve your problem - it postpones it. Every day you wait brings your renewal date closer, and if you miss your cancellation deadline, you will be charged again. That means another PHP 5,000+ converted from USD, another month of a service you do not want, and more stress in getting a refund.

The Consumer Protection Code is on your side. You have clear legal rights to cancel, to avoid hidden charges, and to demand a refund if the company fails to follow the rules. However, your rights only matter if you exercise them. Tocancel has helped thousands of consumers cancel unwanted memberships and recover unauthorized charges by taking action today rather than tomorrow.

Start with Step 1 above: log in to your My Social Calendar account right now, find your renewal date, and decide whether you are sending an in-app cancellation request or an email to [email protected]. Screenshot everything. Follow up if you do not hear back within 72 hours. Monitor your billing statement. If a charge appears after cancellation, escalate to the DTI immediately.

Your time and your money matter. Tocancel is here to empower you to take control of your subscriptions and stop paying for services you do not use. Whether you are cancelling My Social Calendar today or preparing to cancel another membership, remember this: you have the power to walk away, and the law is on your side.