Cancel My Growth One: Step-by-Step Guide

How to cancel My Growth One and stop recurring charges in the philippines

What My Growth One is and why you may want to cancel

My Growth One markets itself as a personal development and business tools platform, offering coaching resources, automation features, and growth templates to entrepreneurs and small business owners across the Philippines. The service operates on a subscription model, meaning you pay a recurring monthly fee to access its tools-not a one-time purchase.

However, many users report that My Growth One's terms lack clarity around auto-renewal rules, cancellation procedures, and refund eligibility. This vagueness creates confusion and frustration when subscribers want to stop paying. If you signed up for a free trial and now face unexpected charges, or if you have attempted to cancel without success, you are not alone. At Tocancel, we help consumers like you understand their rights and take decisive action to stop unwanted billing.

The subscription plans and what you are paying for

My Growth One charges monthly for access to its platform features across two main pricing tiers, each with a 14-day free trial period.

According to My Growth One's subscription page, you can cancel at any point during or after the trial. In practice, however, many Philippine users report that cancellation requests are ignored, charges persist after cancellation, or no clear cancellation method exists on the platform itself. This is where Tocancel steps in-to ensure your cancellation request actually stops the billing.

Reasons to cancel My Growth One

You may want to cancel for any number of valid reasons: the tool does not deliver the promised features, you find better alternatives, support is unavailable or unresponsive, or you simply cannot afford the recurring charge in your budget. Whatever your reason, your money is yours to control. Every month without a confirmed cancellation costs you ₱1,000 to ₱1,650 that you did not authorize to leave your account.

The urgency is genuine. Many Philippine subscribers report that cancellation emails vanish unanswered, charges continue weeks after they believe they cancelled, and reaching live customer support takes days or weeks-if it happens at all. This is exactly why Tocancel exists: to walk you through cancellation step by step and help you reclaim control of your billing.

Your consumer rights under philippine law

Philippine consumer protection law gives you powerful rights when dealing with subscriptions and recurring charges.

The consumer act of the philippines and your protections

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield. This law requires that any business offering a service-including My Growth One-must provide you with clear, accurate information about the service, its terms, and its cost before you agree to pay. The law also protects you from deceptive practices, hidden fees, and auto-renewal tricks.

Under this law, you have the right to:

• Receive clear information about subscription terms, renewal dates, and cancellation procedures before you sign up
• Cancel any auto-renewing subscription without penalty, and without needing to provide a reason
• Demand a full refund if the service fails to deliver what was promised, or if charges continue after a valid cancellation request
• Dispute any charges that violate these protections through your bank, GCash, Maya, or credit card provider

Your legal position is clear: if My Growth One has charged you after you cancelled, or if they have not provided you with a transparent cancellation method, they are violating the Consumer Act of the Philippines. This gives you leverage.

Your payment dispute and escalation rights

If My Growth One continues to charge you after you cancel, you can dispute the charge directly with your payment provider. Whether you paid by credit card, GCash, Maya, or bank transfer, your financial institution is legally required to investigate and reverse fraudulent or unauthorized charges under Philippine banking regulations.

If the company refuses to refund you or honour your cancellation request, you can file a formal complaint with the Department of Trade and Industry (DTI), which is the government agency responsible for enforcing the Consumer Act of the Philippines. The DTI will investigate at no cost to you and can order My Growth One to refund your money or face penalties.

Save every piece of evidence: screenshots of your account, cancellation requests you sent, charge confirmation emails, and any customer service responses. This documentation is your proof if you need to escalate to the DTI or your bank. Tocancel recommends organizing this evidence in a folder on your phone or computer before you cancel.

How to cancel My Growth One step by step

My Growth One does not publish a clearly documented cancellation method on its public website, which is itself a violation of Philippine consumer law. However, you have several practical options to stop your subscription.

Cancellation method 1: through your account dashboard

Your first step is to attempt cancellation directly through the My Growth One platform:

1. Log in to your My Growth One account using your email and password
   • If you have forgotten your password, use the "Forgot password" link on the login page
   • Check your email (including spam folders) for a password reset link
2. Navigate to your account settings or billing section
   • Look for tabs labeled "Account", "Settings", "Billing", "Subscription", or "Plans"
   • Different parts of the platform may have different naming conventions
3. Find the subscription or billing management area
   • You should see your current plan, the renewal date, and a button to manage or cancel
   • Click on "Cancel subscription", "Downgrade", or "Manage billing"
4. Complete the cancellation process
   • The platform may ask why you are cancelling-you can leave this blank or provide honest feedback
   • Confirm your cancellation when prompted
   • Take a screenshot of the final confirmation screen showing the cancellation is complete
5. Check your email for a cancellation confirmation message
   • This email serves as official proof of your cancellation request
   • Save this email in a folder you will not delete

If you find a clear cancellation button and the system confirms your cancellation immediately, this is the fastest route. However, if the dashboard offers no cancellation option, move to the next method.

Cancellation method 2: email request to customer support

If the My Growth One platform does not provide a cancellation option, you must contact customer support in writing:

1. Draft a clear, professional cancellation email
   • State: "I request immediate cancellation of my My Growth One subscription"
   • Include your full name, email address, and account email
   • Provide your subscription plan name (Intermediate or Premium) if you know it
   • Request written confirmation of the cancellation and the effective date
   • Ask for confirmation that no further charges will be applied
2. Send your email to My Growth One's customer support address
   • Check the company website footer or help page for the official support email
   • If no email is listed, use the contact form on the website and select "Billing" or "Cancellation" as the topic
   • Use a tracked email method (Gmail's "Mark as important", or a service like Boomerang) so you know when they read it
3. Keep a copy of your email and send confirmation number
   • Take a screenshot of the email you sent, including the time and date stamp
   • If the company provides a ticket number, save this number
4. Wait 48 hours for a response
   • Professional companies should respond within 1 to 2 business days
   • If no response arrives, send a follow-up email
5. Follow up if you do not receive confirmation within 72 hours
   • Send a second email stating: "I have not received confirmation of my cancellation request from [date]. Please confirm receipt and provide a cancellation confirmation immediately."
   • Reference your previous email's date and time

Email creates a paper trail. Even if support ignores you, this email proves you submitted a valid cancellation request on a specific date. Tocancel recommends this method precisely because it generates written evidence you can use later if you need to dispute charges or file a complaint with the DTI.

Cancellation method 3: payment provider dispute

If My Growth One ignores your cancellation request and charges you again, you can stop future charges by disputing the transaction with your payment provider:

1. Identify who processed your payment
   • Was it a credit card, GCash, Maya, or bank transfer?
   • Check your transaction history to confirm
2. Contact your payment provider's customer service
   • For credit card: call the number on the back of your card
   • For GCash: open the app and navigate to "Help" or call their hotline
   • For Maya: open the app and find "Customer Support"
   • For bank transfers: contact your bank's customer service directly
3. Request a chargeback or payment reversal
   • Explain: "I cancelled my subscription to My Growth One on [date], but the company continued to charge me. I am requesting a dispute/reversal of charges dated [list dates]."
   • Reference the Consumer Act of the Philippines (RA 7394) as your legal basis
   • Provide the payment provider with your cancellation email or screenshot as evidence
4. Provide supporting documentation
   • Share your cancellation request email, screenshots of account activity, and charge confirmation emails
   • Include the DTI complaint reference number if you have already filed one

Your payment provider is legally required to investigate disputes within 30 days under Philippine banking rules. In most cases, they will reverse the charge within this timeframe. Tocancel users have successfully stopped unauthorized charges this way when the company itself refused to act.

What to expect after you cancel

Cancellation does not always happen instantly, and understanding the timeline protects you from confusion.

The post-cancellation timeline

Once you submit a cancellation request, these events should follow in order:

• Within 24 hours: You should receive a confirmation email from My Growth One acknowledging your cancellation request
• Within 48 hours: The company should confirm the cancellation is active and provide the effective date (usually immediate or at the end of your current billing cycle)
• Before your next renewal date: Your account access may be restricted or your payment method should not be charged again
• On your next billing date: No charge should appear on your credit card, GCash, or bank account

In practice, some users report that My Growth One takes longer to confirm cancellation. Monitor your accounts closely. Set a phone reminder for one week before your next billing date. This gives you time to dispute a charge if one appears unexpectedly.

If charges continue after cancellation

If a charge appears on your statement after you have cancelled, this is a billing violation. Do not assume it is a mistake-treat it as unauthorized. Follow these steps:

1. Review your cancellation evidence immediately
   • Retrieve the cancellation confirmation email My Growth One sent
   • Check the effective date listed in that email
   • If the charge is after this date, it is unauthorized
2. Contact My Growth One's support one more time in writing
   • State: "You cancelled my subscription on [date]. A charge of ₱[amount] appeared on [date]. This charge is unauthorized. I request an immediate refund."
   • Attach your cancellation confirmation email as evidence
   • Set a 48-hour deadline for their response
3. If no refund is processed within 72 hours, dispute the charge with your payment provider
   • File a chargeback, reporting the charge as unauthorized because the subscription was cancelled
   • Provide your cancellation confirmation email as proof
4. File a DTI complaint if the company refuses to refund
   • Visit the DTI website or a local DTI office and file a formal consumer complaint
   • Include all documentation: cancellation email, charge confirmation, your dispute attempts
   • The DTI will contact My Growth One and may order a refund at no cost to you

You are not powerless here. If My Growth One has taken your money after you cancelled, Philippine law is on your side-and Tocancel is here to help you understand every step of reclaiming it.

Refund eligibility and what to claim

Whether you can get a refund depends on why you are cancelling and when.

When you have the right to a refund

The Consumer Act of the Philippines entitles you to a refund in these situations:

• You cancelled during the 14-day free trial and no charges should have been applied at all
• You cancelled within 14 days of being charged (the legal "cooling-off period" for services in many consumer jurisdictions applies here as well)
• The service failed to deliver features you paid for-for example, if automation tools do not work as described
• My Growth One continued charging you after you submitted a valid cancellation request
• The company charged you without your explicit written consent to auto-renew

In all of these cases, you have a legal right to demand a full refund from My Growth One. If they refuse, the DTI can order them to pay.

When My Growth One may refuse a refund

My Growth One may argue they owe no refund if:

• You cancelled outside the free trial period and had used the service for months without complaint
• You simply changed your mind about the service with no defect to report
• You used the service extensively and then demanded a full refund of all past payments

Even in these cases, you can still demand a refund for any charges that continued after you cancelled. The Consumer Act is clear: auto-renewal charges after cancellation are not allowed.

How to claim your refund

Your refund claim must be specific and documented:

1. Calculate the exact refund amount
   • Add up all charges you believe are unauthorized or owed back
   • For example: "₱1,000 charge on 15 March 2024, after my cancellation on 10 March 2024"
2. Send a formal refund demand email
   • State: "I request a full refund of ₱[amount] for unauthorized charges after my cancellation on [date]. Under the Consumer Act of the Philippines (RA 7394), you are required to refund this amount within 14 days."
   • Provide your cancellation confirmation and charge receipts
   • Set a 14-day deadline
3. Track the response
   • Take screenshots of your sent email and their reply (or lack thereof)
   • Note the date you sent the demand
4. If My Growth One does not refund within 14 days, escalate to your bank or file a DTI complaint
   • Your payment provider can force a refund through a chargeback
   • The DTI can order My Growth One to refund you and face financial penalties

Tocancel recommends demanding the refund in writing because this creates a legal record. If My Growth One later ignores your demand, that silence itself becomes evidence of their violation.

Common cancellation mistakes to avoid

Cancellation can go wrong if you take the wrong approach. Many consumers make these preventable errors.

Mistake 1: cancelling through the wrong channel

Calling a general customer service number or posting on social media about your cancellation may feel urgent, but it does not create a legal record. Messages sent through social media disappear, and verbal phone cancellations have no proof behind them.

Always cancel in writing-via email or through your account dashboard with a screenshot. This creates documentary evidence that holds up if you need to dispute later.

Mistake 2: not confirming the cancellation in writing

If you cancel through the app or website and see a confirmation screen, take a screenshot immediately. Do not assume the cancellation has been processed just because the screen disappeared. Email the confirmation to yourself or save it. This screenshot is your proof.

Mistake 3: assuming cancellation means immediate access loss

Many subscriptions remain active until the end of your current billing cycle, even after you cancel. Check the cancellation email carefully for the "effective cancellation date". If it says your plan ends on 30 April but you cancel on 15 April, you may still be charged on 30 April for the final month. Plan your cancellation around your billing date if possible.

Mistake 4: not monitoring your account after cancellation

Do not cancel and then forget about it. Set a phone reminder for the day after your next expected billing date. Check your statement to confirm no charge appeared. If a charge does appear, acting within 48 hours to dispute it is much easier than waiting a month. Tocancel users who monitor their accounts after cancellation catch unauthorized charges fast and reverse them before interest or complications build up.

Mistake 5: deleting cancellation confirmation emails

The cancellation confirmation email from My Growth One is your most valuable piece of evidence. Archive it in a folder or forward it to a backup email account. If you ever need to dispute a charge or file a DTI complaint, this email is your proof that you cancelled on a specific date.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself after the cancellation is complete.

Comparing cancellation methods for My Growth One

Not every cancellation method is equally effective. This table shows how each method compares in terms of speed, proof, and success rate.

For maximum protection, combine email cancellation with a follow-up screenshot and keep the confirmation email forever. This gives you proof at every level if you need to escalate.

What to do if My Growth One will not respond

If My Growth One ignores your cancellation requests or continues charging you, you have legal recourse that does not depend on the company's cooperation.

File a department of trade and industry complaint

The Department of Trade and Industry (DTI) is the Philippine government agency responsible for enforcing the Consumer Act of the Philippines. If My Growth One has violated your consumer rights-by refusing to cancel, hiding cancellation methods, or continuing to charge after cancellation-you can file a formal complaint with the DTI at no cost.

To file a DTI complaint:

1. Visit the DTI website or your local DTI provincial office
   • Search online for "DTI consumer complaint" or "DTI near me"
   • You can file online, by phone, or in person
2. Gather your evidence
   • Cancellation request emails you sent
   • Cancellation confirmation emails from My Growth One (if any)
   • Screenshots of your account showing subscription and charges
   • Your bank or payment provider statements showing the charges
   • Any correspondence with My Growth One's customer support
3. Complete the DTI complaint form
   • Name your claim clearly: "My Growth One continued charging me after I cancelled"
   • Describe what happened with dates and amounts
   • Request a refund and an order that the company honour all future cancellation requests
4. Submit and receive a complaint reference number
   • Save this number-you will use it to track progress
   • The DTI will contact My Growth One on your behalf

The DTI's involvement is powerful because My Growth One knows the government can impose fines and penalties. Many companies that ignore consumer emails respond immediately when the DTI opens an investigation. Your legal position is already strong-the DTI simply makes it official.

How tocancel helps you stop My Growth One charges

Cancelling a subscription should be simple, but companies like My Growth One often make it deliberately difficult. That is where Tocancel comes in. Tocancel is a consumer advocacy platform that helps you navigate cancellation from start to finish, with guidance tailored to Philippine consumer law.

Through Tocancel, you get:

• Clear, step-by-step cancellation instructions specific to each service and country
• Expert guidance on your consumer rights under the Consumer Act of the Philippines
• Help crafting cancellation emails that have real legal weight
• Checklists and templates to organize your evidence
• Escalation pathways if the company refuses to cooperate
• Confidence that you are taking the right action, backed by consumer law

Tocancel has helped thousands of Philippine consumers cancel unwanted subscriptions, recover unauthorized charges, and stand up to companies that ignore their cancellation rights. If My Growth One refuses to let you go, Tocancel shows you exactly how to hold them accountable under law.

Final action steps

You now have all the information you need to cancel My Growth One. The path forward is clear, and your legal rights under the Consumer Act of the Philippines are on your side. Here is what to do next:

1. Log into your My Growth One account today and look for a cancellation button in your account settings or billing area
2. If you find one, click it, confirm the cancellation, and take a screenshot of the confirmation
3. If no cancellation button exists, compose a cancellation email to My Growth One's support team right now, using the template provided above
4. Save every confirmation email you receive in a dedicated folder on your phone or computer
5. Set a phone reminder for one day after your next expected billing date to check that no charge appears
6. If an unauthorized charge does appear, dispute it immediately with your payment provider and cite the Consumer Act of the Philippines as your legal basis
7. If My Growth One refuses to refund, file a DTI complaint-the government will enforce your rights at no cost to you

Cancellation does not have to be a battle. With the right information, the right evidence, and the right legal backing, you can stop My Growth One charges and reclaim your money. Tocancel has helped thousands of consumers cancel subscriptions across the Philippines, and we are here to help you too. Take action today.

Contact information for My Growth One

To send your cancellation request, you will need My Growth One's contact details. While the company does not publish a direct phone number or physical address prominently, you should attempt contact through these channels:

• Customer support email: Check the website's help section or contact form for the official support email address
• In-app support: Log into your account and look for a "Help", "Support", or "Contact us" button
• Website contact form: Many platforms accept cancellation requests through their general contact page

If you cannot locate contact information on the website, this is itself a violation of the Consumer Act of the Philippines, which requires businesses to publish clear contact methods. Document this fact and include it in any DTI complaint you file. Your inability to find contact information strengthens your case that the company is operating deceptively.

You have the power to cancel My Growth One and reclaim control of your billing. The law is on your side. Tocancel is here to guide you through every step, from your first cancellation attempt to full refund recovery if needed. Start today, and you will be free of these charges within days.