Cancel Obimy: The Right Way

How to cancel Obimy and stop charges on your account in the philippines

What Obimy is and why you might want to cancel

Obimy is a social wellness app that helps two people strengthen their emotional connection through daily check-ins, mood tracking, and supportive messaging. You can download it free, but the features that matter most sit behind a paid subscription wall. The service operates from the United States under OBIMY INC., and its terms are governed by Delaware law. This distinction matters because you live in the Philippines and need practical local protections when disputes arise.

How Obimy works and what you pay for

Obimy follows a freemium model. You download the app at no cost and access basic features immediately, but premium actions-sending special gestures, unlocking mood insights, and accessing advanced partner features-require a paid subscription. Many users find the free experience deliberately limited, which pushes you toward the paid tier within days. Once you subscribe, monthly or six-monthly charges hit your payment method automatically, and they continue until you cancel.

Obimy is available in the Philippines through the Apple App Store and Google Play. Pricing appears in US dollars: the monthly subscription costs approximately ₱170 PHP equivalent (around $2.99 USD), and the six-month plan costs roughly ₱765 PHP equivalent (around $13.49 USD). Your actual Philippine peso charge depends on your device's local store settings and current exchange rates at the time of purchase. The app sends purchase receipts to your registered email, but meaningful customer support comes from a US-based email address and Help Center-local Philippine support channels do not exist.

Why canceling Obimy matters now

You might cancel Obimy for practical reasons: the app drains your battery, notifications stop working reliably, or you and your partner have simply moved on. Life changes. Relationships evolve. Your financial priorities shift. Staying subscribed to something you do not use is money wasted, and in the Philippines, where every peso counts, those recurring charges accumulate quickly. Tocancel exists to help you take back control of subscriptions like Obimy that many Filipino users find difficult to quit cleanly. Your first step is understanding your rights and then following the cancellation process.

Your consumer rights when canceling Obimy in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific legal protections when you cancel paid digital services.

What philippine law says about canceling digital services

Under Republic Act No. 7394, you have the right to cancel paid services and request refunds if the service fails to meet advertised standards or if you exercise a cooling-off period within the first 14 days. For digital products like Obimy, Philippine consumer law recognizes that you own your transaction history and payment data, and that companies must process cancellation requests in writing within a reasonable timeframe. Critically, companies cannot hide cancellation behind complex procedures or refuse to process your request if you use the correct channel.

Obimy operates under US law but serves Filipino customers directly. If the company delays your cancellation or continues charging after you request it, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces consumer protection rules locally. Tocancel recommends documenting every cancellation request you send-screenshots, email confirmations, dates, and times-because that paper trail becomes your evidence if a dispute arises later.

When you can demand a refund

You have the strongest refund case within 14 days of a charge if the service did not work as advertised or you never used the premium features. If Obimy stopped sending notifications, failed to load the mood insights you paid for, or displayed broken functionality, that breach of service quality entitles you to a refund under Philippine consumer law. You can also request a refund if you canceled within your first 24 hours of subscribing-a cooling-off right that many digital services honor, though Obimy does not explicitly advertise one on its terms.

After 14 days, refunds become harder to claim but not impossible. You can still appeal to the DTI if you can prove the service was not fit for its intended purpose or that you were misled about features. Keep your evidence: screenshots of broken features, dates when notifications stopped working, or proof that promised features never functioned. Your legal position is stronger when you have documented evidence of service failure, not just "I changed my mind."

How to cancel Obimy on your device

Cancellation works differently depending on whether you use iOS or Android, so follow the steps that match your device.

Cancel Obimy on iPhone or iPad (iOS)

Apple handles Obimy subscriptions through the App Store, so you cancel through your Apple ID settings, not through the Obimy app itself. This is why many users struggle-they look for a "Cancel Subscription" button inside Obimy and cannot find one.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions (you may need to scroll down to find it).
4. Locate Obimy in the list of active subscriptions.
5. Tap Obimy to open the subscription details.
6. Select "Cancel Subscription" at the bottom of the screen.
7. Choose a reason for cancellation if prompted (optional).
8. Confirm cancellation when the system asks for verification.
9. Take a screenshot of the cancellation confirmation page for your records.
10. Check your email within 24 hours for an Apple receipt confirming the cancellation.

Your Obimy subscription ends on the renewal date shown on your screen-not immediately. If your renewal date is next week, charges will stop then. If it is months away, you will not be charged until that date passes, so mark your calendar.

Cancel Obimy on android devices

Google Play handles Android subscriptions, so you cancel through Google Play Settings, not inside the Obimy app.

1. Open Google Play Store on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions, then Subscriptions.
4. Find and tap Obimy in the list.
5. Select "Cancel Subscription" at the bottom of the subscription details page.
6. Choose a reason for cancellation from the dropdown menu.
7. Confirm your cancellation when prompted.
8. Take a screenshot of the cancellation confirmation for your records.
9. Wait for a confirmation email from Google Play within 24 hours.

Your cancellation takes effect on your next billing date. If your next charge is scheduled for next month, you will not be charged. If it is due in three days, check the exact date displayed on your screen to confirm when charges stop.

Contact Obimy directly for additional confirmation

After you cancel through your app store, Tocancel recommends sending a written cancellation request to Obimy's support team. This creates a second layer of protection and gives you documentary evidence.

1. Visit Obimy's Help Center at the app support email address listed in their app settings (usually found under "Contact Us").
2. Write a subject line: "Cancellation Request - [Your Email Address]"
3. Include your full name, registered email address, the date of your subscription start, and the statement "I request immediate cancellation of my Obimy subscription effective today."
4. Attach a screenshot of your app store cancellation confirmation.
5. Send the email and wait for a reply confirming cancellation.
6. Save the confirmation email in a folder marked "Subscriptions" on your device.

This dual approach-canceling through your app store and notifying Obimy directly-prevents the common scenario where your app store cancellation processes correctly but Obimy's internal records show you as still active, leading to accidental recharges.

Obimy pricing and what you should expect to pay

Obimy charges in US dollars, but your Philippine peso amount varies based on exchange rates and your device's store currency settings.

Exchange rates fluctuate daily, so your actual Philippine peso charge may differ slightly from these estimates. Your app store displays the exact PHP amount before you confirm payment. Both plans auto-renew unless you cancel before the renewal date arrives.

Common mistakes people make when canceling Obimy

Many Filipino users think they have canceled when they have not, leading to surprise charges. Here are the pitfalls Tocancel sees most often.

Mistake one: deleting the app instead of canceling the subscription

Removing Obimy from your phone does nothing to stop charges. The subscription remains active in your app store account, and charges continue on your billing date. You must cancel through your app store settings, not just delete the app. Cancellation and deletion are two separate actions.

Mistake two: assuming your app store cancellation is final immediately

App store cancellations take effect on your next renewal date, not on the day you submit the request. If you cancel on the 15th but your renewal date is the 20th, you will be charged on the 20th, and the cancellation activates after that charge posts. Read the renewal date displayed on your cancellation screen and set a calendar reminder for the day after, to confirm no charge appeared.

Mistake three: not requesting a refund for accidental charges

If you canceled but a charge still appears after your renewal date passed, you can request a refund directly from your app store. Apple and Google both allow you to request refunds up to 30 days after purchase if the service was not as advertised or if you canceled but were still charged. Do not assume the charge is permanent; follow up within 30 days.

Mistake four: ignoring the confirmation email

Your app store sends a confirmation email when you cancel. Check your email address (including spam and promotions folders) within 24 hours. If no confirmation arrives, your cancellation may not have processed. Return to your app store settings and verify that Obimy no longer appears in your active subscriptions list.

What happens after you cancel Obimy

Cancellation is the start of a process, not the end. Here is what to expect in the days and weeks ahead.

Immediate changes to your account

Once your cancellation takes effect on your renewal date, your Obimy app stops functioning. You can no longer send premium gestures, access mood insights, or use partner features. You may see an upgrade prompt inviting you to resubscribe, but you can dismiss it. Your chat history and past messages typically remain visible, but you cannot take any paid actions. This is normal and expected behavior.

Verifying that charges have stopped

Check your billing statement or app store purchase history 48 hours after your renewal date passes to confirm no charge was made. Log into your Apple ID or Google Play account and review "Purchases" or "Billing History." If a charge appears after you canceled, escalate to your app store support team immediately. Apple and Google both offer refund processes for unwanted charges, and Tocancel recommends acting within 30 days of the disputed charge for the fastest resolution.

Handling unexpected recharges

If Obimy charges you after your cancellation date, do not ignore it. Follow these steps immediately.

1. Log into your app store account and confirm that Obimy no longer appears in your "Active Subscriptions" list.
2. If Obimy still shows as active, cancel again using the steps above.
3. Contact your app store (Apple Support or Google Play Support) and report the unauthorized charge.
4. Request a full refund and provide a screenshot of your cancellation confirmation from step 1.
5. If your app store denies the refund, escalate to the DTI Consumer Protection Group with all documentation.
6. Include copies of your cancellation request, app store confirmation, and billing statement showing the disputed charge.

Do not accept a partial refund or store credit if you requested a cancellation in good faith. You are entitled to a full refund for charges after your cancellation date.

How to get a refund if Obimy charged you unfairly

Refund eligibility depends on when you request it and whether Obimy or your app store caused the charge.

Refunds within 30 days of purchase

Apple and Google both allow refunds for subscriptions within 30 days of any charge if you request it. You do not need to prove that the service was defective; your request for a refund is usually sufficient. Log into your app store account, find the Obimy charge, and select "Report a Problem" or "Request Refund." Both platforms process these requests within 5 to 10 business days and credit your original payment method.

Refunds after 30 days or for service failure

If 30 days have passed, you can still request a refund if you can prove that Obimy did not function as advertised. Did notifications stop arriving? Did promised features not work? Did the app crash repeatedly? Document the problem with screenshots and dates, then submit a refund request to your app store with the evidence attached. After 30 days, app stores reject vague requests like "I changed my mind," but they approve refunds backed by evidence of service failure.

Escalating to the DTI if your app store refuses a refund

If Apple or Google denies your refund request and you believe the charge was unlawful, file a complaint with the Department of Trade and Industry. Tocancel recommends including your evidence of cancellation, the disputed charge, and proof that you requested a refund through your app store. The DTI can force companies to issue refunds if they violated Philippine consumer protection law. Provide clear documentation; the DTI responds faster when your case is organized and specific.

How to prevent unwanted charges in the future

Once you have canceled Obimy, protect yourself from similar issues with other subscriptions.

Audit your active subscriptions monthly

Check your Apple ID or Google Play account once a month to review active subscriptions. You may find apps you forgot about still charging you. Tocancel recommends setting a calendar reminder for the same date each month to complete this audit. Five minutes a month can save you thousands of pesos per year.

Use a dedicated payment method for subscriptions

If possible, use a separate credit card or virtual card number just for subscriptions. This makes it easier to spot subscription charges on your statement and to cancel or replace the card if fraudulent charges occur. Many Philippine banks offer virtual card numbers through their apps; this is an effective protection layer.

Keep cancellation confirmations in one folder

Save every app store cancellation confirmation email in a labeled folder on your email or phone. When you dispute a charge, you have instant proof of when you canceled. This documentation is your evidence if you need to escalate to the DTI or your payment provider.

Obimy customer reviews and common complaints

Filipino users report several recurring issues with Obimy.

These complaints highlight why Tocancel exists: many users need clear guidance on cancellation because the process is deliberately obscured and support channels are slow. Your rights under Philippine law are not in doubt; your challenge is knowing how to exercise them efficiently.

Summary: your action checklist for canceling Obimy

Use this checklist to confirm you have completed every step.

If any charge appears after your renewal date, submit a refund request to your app store within 30 days. If your app store denies the refund, file a complaint with the DTI with all your documentation attached.

Contact information for Obimy and escalation authorities

Use these contact details to reach Obimy support, your app store, or the DTI if you need to escalate.

Obimy customer support

Obimy does not provide a local Philippines phone number or address. Support is available through their Help Center within the app (Settings > Help) or via email to their US-based support address listed in your app settings. Response times are typically 5 to 10 business days, with a timezone delay of 12 to 16 hours.

Apple support (for iOS users)

Visit support.apple.com/contact or call Apple Support through the Phone app on your device. Navigate to Settings > Your Name > Subscriptions to access the cancellation tools mentioned earlier in this guide. Apple processes refund requests within 5 to 10 business days.

Google play support (for android users)

Visit support.google.com/googleplay/answer/2850369 to report a subscription issue or request a refund. You can also contact Google Play Support directly through your Google Account settings. Google processes refund requests within 5 to 10 business days.

Department of trade and industry consumer protection group

File a complaint with the DTI if your app store denies your refund or if Obimy refuses to acknowledge your cancellation request.

Address: Department of Trade and Industry, Consumer Protection Group, Trade and Industry Building, 385 Sen. Gil J. Puyat Avenue, Makati City 1200, Metro Manila, Philippines

Hotline: (02) 8751-8000 local 1111 to 1113

Online complaint form: dtiserbisyo.gov.ph

Include copies of your app store cancellation confirmation, all emails with Obimy support, your billing statement showing the disputed charge, and a summary of your cancellation request and the company's response. The DTI responds within 30 days and can compel Obimy to refund unauthorized charges under Republic Act No. 7394.

Why tocancel is here to help you cancel Obimy

Obimy is one of hundreds of subscriptions that Filipinos struggle to cancel because companies deliberately hide the cancellation process. Your right to cancel is protected by Philippine law, but exercising that right requires knowing exactly where to click and what documents to save. Tocancel has helped thousands of consumers cancel unwanted subscriptions-from streaming services to wellness apps-by providing step-by-step guidance and documenting their rights under Philippine consumer protection law.

You now have everything you need to cancel Obimy, request a refund if charges continue after cancellation, and escalate to the DTI if the company refuses to cooperate. The process is simple once you know the correct sequence. Start with your app store cancellation today, take screenshots for your records, and follow up with Obimy in writing. If you encounter resistance, you have a clear escalation path through your app store and then to the DTI. Tocancel remains your resource whenever you need help canceling any subscription-visit tocancel.com for guides on other services, and use the same rights-based approach to regain control of your money.