Cancel Epic Games: The Right Way

How to cancel Epic in new zealand and claim your refund

Why you might need to cancel Epic

Epic Games operates multiple services across New Zealand-the Epic Games Store for digital PC and Mac games, Fortnite Crew subscriptions, in-app purchases on mobile platforms, and event bookings. Understanding which service you're cancelling helps you navigate the right process and secure a refund if you're eligible. At Tocancel, we've helped thousands of consumers cancel subscriptions and recover their money by knowing exactly which steps apply to their situation.

Services you may hold with Epic

This guide covers cancellations and refunds across Epic's main consumer offerings in New Zealand. You may hold an account with one service, several, or all of them-and the cancellation pathway differs for each one. Here's what you need to know:

• Epic Games Store purchases (PC and Mac digital games)
• Mobile purchases via iOS (App Store) and Android (Google Play)
• Fortnite Crew and other recurring subscriptions
• Epic Events bookings and ticketed experiences

Why cancellation rules vary by platform

Epic Games does not own iOS or Android-it uses Apple's App Store and Google Play as storefronts. This means your refund rights depend partly on Apple or Google's policies, not solely on Epic's own rules. Similarly, event bookings fall under separate cancellation schedules with sliding-scale charges depending on how close you are to the event date. The good news is that Tocancel has documented every route, so you know exactly what to do when.

Your consumer rights in new zealand

New Zealand law gives you strong protections when you buy digital content, subscriptions, or event tickets from Epic.

What the consumer guarantees act protects you

New Zealand's Consumer Guarantees Act (1993) gives you the right to cancel goods or services within a reasonable time if they are faulty, don't match what was promised, or are unsafe. For digital purchases and subscriptions, "reasonable time" is often interpreted as 14 days or fewer, though it depends on the nature of the product.

If you believe Epic Games sold you a faulty product or broke its promises-for example, a game that doesn't run properly or a subscription charged after you cancelled it-you can escalate beyond the company's own refund policy and invoke the Consumer Guarantees Act. The Commerce Commission (New Zealand's regulator) and Citizens Advice Bureau can support your case if Epic refuses.

How to use consumer law as a refund lever

Your legal position is straightforward: if Epic Games refuses your refund under its own policy, you are not powerless. Write to Epic stating your case under the Consumer Guarantees Act. Reference the specific right you believe was breached-for example, "the game is faulty and unplayable" or "the subscription was not cancelled as requested and I was charged incorrectly."

Keep copies of all correspondence, including your cancellation request, any error messages, and Epic's response. If Epic Games ignores your claim, file a formal complaint with the Commerce Commission's dispute resolution service or contact Citizens Advice Bureau. Tocancel recommends this approach because many companies reverse refusal decisions once legal grounds are clearly cited.

Pricing and subscription costs in new zealand

Epic Games prices its main subscription in US dollars on its website.

Epic subscription costs and what you pay

The table below shows current NZD equivalents based on typical exchange rates. However, Epic does not always publish an official local price. When you pay in NZD, your bank or payment processor converts at their rate, which may differ slightly from these figures.

How to cancel Epic on each platform

Your cancellation steps depend on which service and platform you're using.

Cancel Epic games store purchases and refunds

If you purchased a game on the Epic Games Store (PC or Mac), you have up to 14 days from purchase to request a refund, provided you have not played the game for more than 2 hours.

1. Log in to your Epic Games account at epicgames.com
   • Use the email address and password associated with your purchase
2. Navigate to Account settings, then Purchase history
   • Look for the game or item you want to refund
3. Select the item and click Request a refund
   • Epic will ask you to confirm your reason (faulty, changed mind, etc.)
4. Submit your refund request
   • Epic typically processes refunds within 5 to 10 business days
5. Check your email for confirmation
   • Epic will send you a confirmation once the refund is approved

If Epic denies your refund and you believe the game is faulty or unplayable, contact Epic support with screenshots of the error and cite the Consumer Guarantees Act. Tocancel advises keeping a record of everything you send.

Cancel fortnite crew subscription

Fortnite Crew is a monthly subscription that you can cancel anytime. Your access continues until the end of your current billing cycle.

1. Log in to your Epic Games account at epicgames.com
2. Go to Account settings, then Subscriptions
   • Look for Fortnite Crew listed under Active subscriptions
3. Click Cancel subscription next to Fortnite Crew
   • Epic will ask you to confirm the cancellation
4. Confirm the cancellation
   • You will receive a confirmation email immediately
5. Verify no further charges appear
   • Check your next billing statement to ensure the subscription stopped

If you are charged after cancelling, contact Epic support immediately and reference your cancellation confirmation. You are entitled to a refund under the Consumer Guarantees Act if you cancelled successfully but were billed anyway.

Cancel mobile purchases (iOS and android)

Mobile purchases via the App Store or Google Play are managed by Apple or Google, not Epic directly. Your refund rights and cancellation process depend on which platform you used.

For iOS (App Store)

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture in the top-right corner
3. Select Subscriptions
   • You will see all active subscriptions
4. Find the Epic Games subscription or in-app purchase
5. Tap Cancel subscription or report a problem
   • Select your reason for cancellation
6. Confirm the cancellation
   • Your subscription will end at the next billing date

For Android (Google Play)

1. Open Google Play on your Android device
2. Tap your profile icon in the top-right corner
3. Select Payments and subscriptions, then Subscriptions
4. Find the Epic Games subscription
5. Tap Cancel subscription
   • You will see cancellation options and the end date of your subscription
6. Confirm your cancellation

If Apple or Google refuses a refund that you believe you are entitled to, escalate by contacting Apple or Google support directly. You can also cite the Consumer Guarantees Act in your appeal. Tocancel has supported many customers in winning refunds from app store platforms by invoking this legal protection.

Cancel Epic events bookings

Cancellation and refund terms for Epic Events bookings depend on how close the event date is. Review your booking confirmation email for the specific event's cancellation policy.

1. Log in to your Epic Games account at epicgames.com
2. Go to your account dashboard and find Upcoming events
3. Select the event you want to cancel
4. Look for a Cancel booking or Refund option
   • If no option is visible, note the event's cancellation deadline from your confirmation email
5. Click Cancel and confirm
   • A refund will be processed according to the event's sliding-scale policy
6. Receive confirmation by email
   • Keep this for your records

Most event bookings have a cancellation window-for example, full refund up to 30 days before the event, 50% refund between 14 and 30 days, and no refund within 14 days. However, if the event is cancelled by Epic, you are entitled to a full refund regardless of the date. If you need clarity on the policy, contact Epic support with your booking reference.

What to do after you cancel

Cancellation doesn't always feel complete, and it's worth taking these steps to ensure nothing surprises you later.

Verify your cancellation

After you submit a cancellation request, confirm that it went through. Log back into your Epic Games account within 24 hours and check your subscription status. You should see no active subscriptions listed. If Fortnite Crew still appears as active, try cancelling again or contact Epic support immediately.

Check your email for a cancellation confirmation from Epic. If you don't receive one within 24 hours, contact Epic support and ask for written confirmation of your cancellation request. This email becomes your legal evidence if a dispute arises later.

Monitor your payment method

Review your bank or credit card statements for the next two billing cycles after you cancel. If Epic charges you again, you have grounds to dispute the charge and claim a refund under the Consumer Guarantees Act. Screenshot any unauthorized charges immediately and keep them in a safe folder.

If you spot a duplicate charge, contact your bank first and ask them to reverse it. Your bank can often do this within 24 hours. Then contact Epic support with proof of the erroneous charge and demand a refund. If Epic refuses, escalate to the Commerce Commission.

How to request a refund from Epic

Refunds are not automatic-you must request them within the eligible timeframe.

When you qualify for a refund

You qualify for a refund in these situations:

• You purchased a game on the Epic Games Store within the last 14 days and have played it for fewer than 2 hours
• You purchased in-game currency (V-bucks) and did not use it
• You were charged after you cancelled a subscription
• The product or service is faulty, doesn't work as described, or was misrepresented
• An event you booked was cancelled by Epic
• You dispute a charge as unauthorized

How to request your refund

1. Gather your evidence
   • Your purchase receipt or order confirmation email
   • A screenshot of any error message or proof the service doesn't work
   • Your cancellation confirmation if applicable
2. Contact Epic support via epicgames.com/help
   • Select Your purchase was not as described or Contact support
3. Describe your situation clearly and include all evidence
   • Be specific: "I purchased [game name] on [date] and played for 1 hour before discovering it crashes on startup"
4. Request your refund explicitly
   • State the refund amount and your preferred return method (original payment method or Epic account credit)
5. Wait for Epic's response
   • Epic aims to respond within 5 to 10 business days
6. If Epic denies the refund, appeal in writing with reference to the Consumer Guarantees Act
   • Mention the specific provision of the Act you believe applies

If Epic does not respond within 10 business days or refuses your refund without a valid reason, you can escalate to the Commerce Commission or Citizens Advice Bureau at no cost. Tocancel recommends this as your next step if Epic is unresponsive, because regulatory pressure often succeeds where appeals don't.

Common mistakes when cancelling Epic

Many customers unknowingly make cancellation harder than it needs to be. Avoid these pitfalls and you'll save time and frustration.

Mistake 1: confusing account deletion with subscription cancellation

Deleting your Epic Games account is permanent and different from cancelling a subscription. If you delete your account, you lose access to all your games and in-game purchases. If you only want to stop a recurring charge, cancel the subscription instead-your account and games remain intact.

To cancel a subscription without deleting your account, follow the steps above for Fortnite Crew or mobile subscriptions. Only delete your account if you want to remove your entire Epic Games presence permanently, and understand that you cannot recover it afterwards.

Mistake 2: not requesting a refund before the deadline

The 14-day refund window for Epic Games Store purchases closes quickly. If you buy a game on a Friday and don't request a refund until 15 days later, Epic will refuse. Mark your calendar or set a phone reminder for day 10 after any purchase so you don't miss the cutoff.

If you're on the fence about a game, request the refund within 2 weeks rather than waiting. You can always re-purchase it later if you change your mind, and Tocancel advises erring on the side of protecting your money.

Mistake 3: cancelling but not verifying

Many customers cancel a subscription and assume it's done. Then they're shocked to see another charge on their statement. Always check your Epic Games account within 24 hours to confirm the cancellation took effect. If you're unsure, contact Epic support and ask for written confirmation of the cancellation date.

Mistake 4: not keeping records

If a dispute arises, you need proof of what you did and when. Save your cancellation confirmation email, screenshots of your account settings showing no active subscriptions, and any correspondence with Epic. If you end up filing a complaint with the Commerce Commission, these records are your strongest evidence.

Checklist before and after cancellation

Use this checklist to ensure you cancel Epic correctly and securely.

Contacting Epic games from new zealand

Epic Games does not maintain a separate postal address in New Zealand for cancellations or disputes.

Official Epic games contact details

For cancellations, refunds, or disputes, use the following contact method:

• Online support: epicgames.com/help (select Your purchase or Billing and subscriptions)
• Email support: [email protected] (include your Epic Games account email and order number)
• Postal address: Epic Games, Inc., 620 Crossroads Boulevard, Cary, North Carolina 27518, USA

When you contact Epic, include your full name, account email address, order or booking reference number, and a clear description of your issue. In New Zealand, expect responses within 5 to 10 business days.

Escalation to new zealand authorities

If Epic Games does not respond or refuses your refund without a valid reason, escalate to:

• Commerce Commission: comcom.govt.nz or phone 0800 943 600 (the regulator that enforces the Consumer Guarantees Act)
• Citizens Advice Bureau: cab.org.nz (free advice on consumer rights and disputes)

The Commerce Commission can investigate complaints about breaches of the Consumer Guarantees Act and take enforcement action against Epic if warranted. Tocancel recommends reaching out to the Commerce Commission if your refund claim is worth NZ$15,000 or less, as they will review it at no cost to you.

Summary and next steps

Cancelling Epic in New Zealand is straightforward once you know which service you're cancelling and which platform it's on. Your legal rights are protected by the Consumer Guarantees Act, which means you can claim a refund if the service is faulty, doesn't match what was promised, or if you're charged after cancellation.

Follow these final steps now:

• Identify your Epic service (Store, Fortnite Crew, mobile, or Events)
• Log into your account and navigate to the cancellation option for that service
• Submit your cancellation request and save the confirmation email
• Verify within 24 hours that the subscription is no longer active
• Monitor your payment method for the next two billing cycles
• If you're entitled to a refund, request it from Epic within 14 days (or sooner, depending on the product)
• If Epic refuses and you believe you have legal grounds, escalate to the Commerce Commission

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and stand up to unfair billing practices. You have the right to manage your money and your subscriptions-and you have the law behind you. Visit Tocancel.com for additional resources, refund templates, and step-by-step guides tailored to your situation.