Cancel Easybib: Step-by-Step Guide

How to cancel EasyBib and reclaim your money with tocancel

What EasyBib is and whether you need it

EasyBib is an online citation and bibliography tool that formats your references in APA, MLA, Chicago, and other standard styles. Students, researchers, and educators use it to save time on the tedious work of arranging citations correctly. The platform also offers plagiarism detection and writing feedback, depending on which subscription tier you choose.

Many New Zealand students sign up during assignment deadlines, then forget the subscription exists until months of charges pile up. If you've outgrown the tool, found a free alternative, or your school now provides institutional access, cancelling is straightforward when you follow the right steps. Tocancel is here to walk you through the process and protect your rights.

Free and paid plans explained

EasyBib offers a free tier that generates basic citations. Paid subscriptions (typically between NZD $60-$150 per year, depending on the plan) unlock plagiarism checking, detailed writing feedback, and the ability to manage citations across multiple projects.

The service is owned by Chegg, an American education technology company. Your subscription charges appear on your credit card or bank statement under either "EasyBib" or "Chegg", so check both when reviewing past transactions.

Where you might have signed up

You could have purchased EasyBib through the web platform, Apple App Store, Google Play Store, or via your school's institutional licence. Your cancellation method depends on where you made the original purchase, so identify your payment channel before you begin.

Your consumer rights and what they mean for you

In New Zealand, the Consumer Guarantees Act 1993 protects you from unfair subscription practices and gives you the right to cancel recurring charges. This law applies to all services, including digital subscriptions like EasyBib, regardless of whether the company is based overseas.

Your legal position is clear: you have the right to cancel your subscription at any time, and the provider must stop charging you by your next billing date. If EasyBib refuses to cancel, continues charging after you've requested cancellation, or makes the cancellation process deliberately difficult, you can escalate to the Commerce Commission, which enforces consumer law in New Zealand.

Key rights under new zealand law

The Consumer Guarantees Act requires that services must be provided with reasonable care and skill, and that any contract terms must not be unfair. For subscriptions, this means EasyBib cannot:

• Hide cancellation instructions or make them deliberately confusing
• Continue charging after you've submitted a valid cancellation request
• Refuse to process your cancellation without a lawful reason
• Impose unreasonable lock-in periods or penalties for cancelling

If you encounter any of these barriers, document the issue and contact the Commerce Commission. Tocancel recommends taking screenshots of every screen in your cancellation process so you have evidence of what you've done and when.

What happens to your citations after cancellation

You will lose access to premium features (plagiarism checking, advanced feedback), but any citations or bibliographies you've already created remain yours. Download or export your work before you cancel to avoid any loss of data.

How to cancel EasyBib through your account

The fastest and most reliable cancellation method is through your EasyBib or Chegg account online. This generates an immediate confirmation and stops your subscription at the next billing date.

Cancellation via the web platform

1. Sign in to your EasyBib account at easybib.com using your email address and password.
   • If you cannot remember your password, click "Forgot password" to reset it before you proceed.
2. Navigate to your account settings.
   • Look for a menu option labelled "Account", "Subscriptions", "Billing", "My Plan", or "Settings".
   • This menu is usually in the top right corner of the page, next to your profile name or avatar.
3. Locate your active EasyBib subscription in the subscription list.
   • If you have multiple subscriptions through Chegg, make sure you select the EasyBib one.
4. Click the "Cancel", "Manage subscription", or "Edit" button next to your plan.
   • EasyBib may ask you to provide a reason for cancellation. This feedback is optional and does not prevent you from cancelling.
5. Confirm your cancellation when the platform prompts you.
   • Read the confirmation carefully and note the exact date your access will end.
6. Save your confirmation email and take a screenshot of the confirmation screen.
   • Include the date, confirmation number, and your subscription end date in your screenshot. You will need this proof if a charge appears after cancellation.

Cancellation through apple app store

If you subscribed via Apple's App Store, you must cancel through Apple, not through the EasyBib website. App Store subscriptions do not sync with your web account settings.

1. Open the Settings app on your iPhone, iPad, or Apple Mac.
   • On Mac, select "System Settings" or "System Preferences" (depending on your version).
2. Tap or click your name at the top of the Settings menu.
   • Select "Subscriptions" (iPhone or iPad) or "Manage subscriptions" (Mac).
3. Find EasyBib in the list of active subscriptions.
   • If you do not see it, swipe left (iPhone) or look under a "Show all subscriptions" option.
4. Tap on the EasyBib subscription.
   • Select "Cancel subscription" or "Delete".
5. Confirm your cancellation.
   • Apple will send you a cancellation confirmation email within a few minutes.

Cancellation through google play store

Android users who subscribed via Google Play Store must cancel through Google Play, not the EasyBib app or website.

1. Open the Google Play Store app on your Android device.
   • Alternatively, you can cancel via the Google Play website at play.google.com.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • Select "Manage subscriptions" or "Payments and subscriptions".
3. Tap "Manage subscriptions".
   • Find EasyBib in the list of active subscriptions.
4. Tap on EasyBib.
   • Select "Cancel subscription".
5. Confirm your cancellation and select your reason (optional).
   • Google will send you a cancellation confirmation via email.

Requesting a refund if you were overcharged

You may be entitled to a refund if EasyBib charged you after you requested cancellation, or if the service was not provided as described. New Zealand law gives you the right to a refund for services that do not meet the Consumer Guarantees Act standard.

Contact EasyBib support (via easybib.com or through Chegg's contact page) and clearly state your case. Include your subscription dates, all charges, and proof of your cancellation request (screenshots and confirmation numbers). Request a full refund of any charges after your cancellation date.

If EasyBib refuses to refund you

Document the refusal and escalate to the Commerce Commission. You can file a complaint at www.commerce.govt.nz or contact the commission directly. Include all evidence: credit card or bank statements, screenshots of your cancellation request, any emails from EasyBib support, and a summary of the issue. Tocancel advises keeping this documentation organised so you can submit it quickly if needed.

You may also contact your bank or credit card provider to dispute the charge, particularly if EasyBib continued to bill you after you cancelled. Your bank can reverse unauthorised charges and may freeze the merchant account pending investigation.

What to do immediately after you cancel

Cancelling your subscription does not always delete your account; you and EasyBib both maintain records of what you've used. Here's what you should do straight away to protect yourself.

Essential steps after cancellation

• Download or export all your citations and bibliographies to a safe location (your computer or cloud storage) before your access expires.
• Check your email for the cancellation confirmation. If you do not receive one within 10 minutes, contact EasyBib support to confirm the cancellation went through.
• Make a note of your cancellation date and the date you expect your access to end (usually the next billing date or immediately, depending on the plan).
• Verify your credit card or bank statement in 5-7 days to confirm the charge has stopped. If another charge appears, immediately contact your bank and file a dispute.
• Set a calendar reminder for your subscription end date. Check your account that day to confirm you have lost premium access.
• If you signed up for any other Chegg services, review those subscriptions too-you may have other unwanted recurring charges.

Taking these steps now prevents accidental re-subscription and gives you clear evidence if you need to dispute a charge later.

Common mistakes to avoid when cancelling EasyBib

Many people cancel their subscription but still experience surprise charges weeks later. These mistakes are easy to make, but they're also easy to prevent if you know what to watch for.

Mistakes that lead to continued charges

Cancelling through the wrong channel is the most common error. If you subscribed via Apple App Store but cancel through the EasyBib website, your App Store subscription will keep running and charging you. Similarly, if you delete the EasyBib app without cancelling your subscription first, the recurring charge will continue silently.

Another mistake is not saving your cancellation confirmation. If you rely only on memory, you cannot prove to EasyBib or your bank that you cancelled. Screenshots and confirmation emails are your evidence, and Tocancel strongly recommends keeping them for at least 6 months.

A third trap is cancelling just before your next billing date and assuming the charge won't happen. Most subscription services process charges a few days before the renewal date, so cancel as soon as you make the decision, not the night before renewal.

What to do if you made a mistake

If you cancelled through the wrong channel, simply cancel again through the correct one. If you deleted the app, log back in to the store where you subscribed and cancel from there. If a charge appears after you cancelled, contact your bank immediately to dispute it; you have the right to a chargeback for unauthorised charges, and your bank can reverse the transaction within a set timeframe (usually 120 days in New Zealand).

Pricing and subscription tiers at a glance

EasyBib subscription costs vary by plan and region. The table below shows typical New Zealand pricing; check easybib.com for current rates, as these can change.

If your school provides institutional access, you do not need a personal subscription. Check with your school library or IT department to confirm whether your institution offers EasyBib for free to all students.

Should you keep or cancel EasyBib?

Deciding whether to cancel depends on how often you use the service and whether the cost represents good value. If you're paying NZD $120-$150 per year but only write two or three assignments annually, the free tier or a competitor tool might suit you better.

Reasons to keep EasyBib

• You write frequently (weekly essays, research projects) and plagiarism detection saves you time.
• Your school recommends it and the writing feedback has measurably improved your grades.
• You manage citations across multiple long-term projects and the citation library feature is essential.
• The cost per assignment is low enough that the time saved justifies the subscription.

Reasons to cancel EasyBib

• You use it for only one or two assignments per year; the free tier is sufficient.
• You've found a free alternative (such as Zotero, Mendeley, or CitationMachine) that meets your needs.
• Your school now provides institutional access, making your personal subscription redundant.
• You do not use the plagiarism detection or writing feedback features.
• You've not opened the app or website in over three months.

An honest audit of your actual usage will tell you whether to keep paying. If you have not used the service in a month, cancelling is likely the right choice.

Comparison: EasyBib versus free alternatives

If you're considering cancellation because you want to try another tool, this comparison may help you decide. All of the tools below are free or low-cost and widely used in New Zealand schools.

The free tier of EasyBib is competitive with these alternatives. If you only need basic citation generation, cancelling your paid plan and switching to the free tier is a sensible middle ground before you abandon the tool entirely.

How to find and contact EasyBib support

If you encounter problems cancelling EasyBib-such as a subscription that won't cancel, continued charges, or a missing confirmation-you need to contact EasyBib support directly. Here's how to reach them.

EasyBib contact information

EasyBib is owned by Chegg, a US-based company. There does not appear to be a physical New Zealand office, so all support requests route through Chegg's US channels. Response times may be longer than for local companies, typically 2-5 business days.

Email EasyBib support via the contact form at easybib.com (look for "Contact us", "Help", or "Support" in the footer menu). Include your full name, account email address, subscription ID (if you have it), and a clear description of the issue. State your cancellation request explicitly: "I request that my EasyBib subscription [subscription ID] be cancelled effective immediately."

If you do not receive a response within 5 business days, escalate to the Chegg parent company via their contact page (chegg.com), or file a complaint with the Commerce Commission in New Zealand at www.commerce.govt.nz.

Tocancel recommends keeping a record of every support email you send, including the date, time, and content. If you need to escalate to your bank or the Commerce Commission, this email trail is key evidence that you made a genuine cancellation request.

Final checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from ongoing charges.

Before you cancel

• Identify where you subscribed (web, Apple App Store, Google Play, or school licence).
• Note your subscription start date and the amount you pay per billing cycle.
• Log in to your EasyBib account to confirm your subscription is active.
• Download or export any citations or bibliographies you want to keep.

During cancellation

• Follow the cancellation steps for your specific subscription channel (web, Apple, or Google Play).
• Take a screenshot of the confirmation screen showing your cancellation is complete.
• Save the confirmation email EasyBib sends you.
• Record the date you cancelled and the date your access will end.

After cancellation

• Check your email for the confirmation within 10 minutes; if it does not arrive, contact EasyBib support.
• Set a reminder for your subscription end date to verify that you no longer have premium access.
• Review your credit card or bank statement 5-7 days later to confirm the charge has stopped.
• If a charge appears after your cancellation date, contact your bank immediately to dispute it.
• Keep all screenshots and confirmation emails for at least 6 months as proof of cancellation.

Why cancelling matters: protect your money and your rights

Subscription services rely on forgotten charges and difficult cancellations to boost their revenue. EasyBib itself is a legitimate educational tool used by millions of students worldwide, but that does not mean every charge is justified or every subscription decision remains correct.

By cancelling subscriptions you no longer use, you take control of your spending and reclaim money that could go toward other priorities. In New Zealand, the Consumer Guarantees Act backs you up. If EasyBib or any other company makes cancellation deliberately hard or continues charging after you've asked them to stop, you have a legal right to escalate and seek a refund.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and recover money taken under unfair terms. The principles are simple: know your rights, follow the correct cancellation process for your subscription channel, save your evidence, and act quickly if charges continue. A few minutes spent cancelling correctly today prevents weeks of frustration and wasted money tomorrow.

Take action now using the steps in this guide. Your account, your bank statement, and your rights are all in your hands.