Cancel Easybib: The Right Way to Manage Your Subscription

How to cancel your EasyBib subscription in the UAE: your complete rights and step-by-step guide

Why you might want to cancel EasyBib

EasyBib is an online citation and bibliography management platform owned by Chegg that helps you format academic references across multiple citation styles. The service combines automated citation generation with grammar checking and plagiarism detection tools, making it useful for students, educators, and researchers working on essays, reports, and academic projects.

While EasyBib offers a free version with basic citation features, its premium subscription unlocks advanced capabilities like enhanced plagiarism scanning and bulk citation formatting. Many users in the UAE find that after their initial coursework ends, they no longer need premium access, or they discover free alternatives that better match their workflow. At Tocancel, we recognise that subscriptions often outlive their value, and your right to cancel should be simple to exercise.

Common reasons UAE consumers cancel EasyBib

Your situation is likely one of these: your academic term has finished, you have switched to a different citation tool that integrates better with your studies, you realised the free version meets your actual needs, or you are tightening your monthly budget. Whatever your reason, cancelling is your choice to make, and Tocancel exists to help you understand your options and act with confidence.

Your consumer rights under UAE law

You are protected as a consumer in the United Arab Emirates under UAE Consumer Protection Law (Law No. 24 of 2006), which safeguards you against unfair contract terms and requires transparent billing practices from service providers. While subscription fees are typically non-refundable once your service period has started, you have the explicit right to cancel without penalty at any point you choose. If Chegg or EasyBib refuses to process your cancellation or continues charging your payment method after you have cancelled, you can escalate your complaint to the General Authority for Consumer Protection (GACP) in your emirate. Keep all cancellation confirmations and payment receipts as evidence in case you need to file a formal complaint with the GACP.

EasyBib subscription plans and pricing in the UAE

Understanding what you are currently paying helps you decide whether cancellation is the right financial decision for you.

Current subscription pricing and what each plan includes

EasyBib publishes its pricing in US dollars, but your actual charge in the UAE depends on your subscription source (website, app store), your payment method, and your local region. If you subscribed through the Apple App Store or Google Play, you are billed in United Arab Emirates Dirhams (AED) at rates set by those platforms. The table below shows typical advertised pricing, though your local billing may vary.

How to check your current EasyBib billing amount

To see exactly what you are paying each month, log into your Chegg account at chegg.com and navigate to your billing or subscription settings. If you subscribed via the Apple App Store, open Settings, tap your name, select Subscriptions, and find EasyBib to see your local AED price. For Google Play subscribers, open the Play Store app, tap your profile icon, select Payments and subscriptions, then Subscriptions, and select EasyBib. Tocancel recommends checking both your account dashboard and your latest payment statement, because sometimes app store fees or regional adjustments add to your base cost.

The cancellation methods available to you

You have three official ways to cancel your EasyBib subscription, each with different timelines and confirmation methods.

Method 1: cancel online through your chegg account (fastest)

Cancelling through your Chegg account is the fastest and most reliable method because you receive instant confirmation and your subscription stops immediately or at your next billing date (depending on your plan type). This is the method Tocancel recommends because it leaves a clear digital record and you maintain full control.

1. Visit chegg.com and log into your account using your email and password
2. Navigate to Account Settings or My Account (usually located in the top-right menu under your profile name)
3. Select Subscriptions, Billing, or My Memberships
4. Find EasyBib in your active subscriptions list
   • If you have multiple Chegg products, make sure you select only EasyBib
5. Click Cancel Subscription or Cancel Membership next to EasyBib
6. Read the cancellation confirmation message carefully, as it will tell you when your access ends
7. Confirm your cancellation by clicking the final confirmation button
8. Take a screenshot of your confirmation page and check your email for a cancellation receipt from Chegg within 5 minutes

Your access to premium EasyBib features will either stop immediately or at the end of your current billing cycle, depending on when you cancel relative to your renewal date. Tocancel advises checking your email for a formal cancellation confirmation from [email protected] or [email protected] within 24 hours.

Method 2: cancel by email to chegg support

If you cannot log into your Chegg account or prefer written confirmation of your cancellation request, you can email Chegg support directly. This method takes longer (3 to 5 business days for processing) but creates a clear paper trail if you later need evidence of your cancellation attempt.

1. Send an email to [email protected] with the subject line "EasyBib subscription cancellation request"
2. Include the following information in your email body:
   • Your full name as it appears on your Chegg account
   • The email address associated with your Chegg account
   • Your account number (if you have it; you can find this in your account settings)
   • A clear statement: "I request immediate cancellation of my EasyBib subscription effective immediately"
   • Your preferred cancellation date if you want to cancel at the end of your current billing cycle rather than immediately
3. Keep a copy of your sent email for your records
4. Wait for a reply from Chegg support (typically within 3 to 5 business days)
5. If you do not receive a response within 7 days, resend your email or try the online method instead

Note that email cancellation may be slower than the online method, so use it only if you cannot access your online account or require written proof of your cancellation request.

Method 3: cancel by postal mail (slowest option)

You can also cancel by sending a written letter to Chegg's official mailing address. This method provides the strongest legal documentation but takes 2 to 3 weeks because your letter must travel to Chegg's office and be processed manually.

1. Write a formal letter including:
   • Your full name and account email address
   • Your Chegg account number
   • Your current billing address
   • A clear statement requesting cancellation of your EasyBib subscription
   • The date you want cancellation to take effect
2. Send your letter to Chegg's customer service address (contact Chegg support via email first to confirm the current mailing address, as it may change)
3. Use registered or tracked mail so you have proof of delivery
4. Allow 2 to 3 weeks for processing after Chegg receives your letter
5. Continue paying your subscription during this waiting period to avoid service interruption

Postal mail is only recommended if you have serious concerns about your account security or prefer maximum legal documentation. In almost all cases, the online method is faster and equally effective.

What happens after you cancel EasyBib

Understanding what comes next helps you prepare for the transition away from EasyBib and protects you from unexpected charges.

Your access timeline and what to expect

Depending on when you cancel relative to your billing date, your premium access will either stop immediately or continue until the end of your current billing period. If you cancel mid-month, most subscription services (including Chegg) do not refund the unused portion of that month, as outlined in their terms. However, if you cancel before your next automatic renewal date, you will not be charged again. Your login to EasyBib will continue to work, but premium features will become unavailable.

Within 24 to 48 hours of cancellation, you should see that your account status has changed from "Premium" or "Premium Plus" to "Free" in your Chegg account dashboard. If your status does not change after 48 hours, contact [email protected] with your confirmation reference number to confirm the cancellation was processed.

Preventing accidental recharges

Some subscription services automatically renew unless you explicitly cancel before your renewal date. If you received a confirmation that your subscription ends on a specific date (for example, 15 January 2025), mark that date in your calendar and check your Chegg account one week before to confirm it shows as cancelled. This prevents the frustration of discovering an unexpected charge weeks later. If you are charged after your confirmed cancellation date, contact Tocancel for guidance on disputing the charge with your bank or the GACP.

Switching to free citation tools

Many students and researchers find that free citation tools meet their needs after cancelling premium services. Popular alternatives include Zotero (free, open-source bibliography manager), Mendeley (free tier available), and Google Scholar (integrated with your Google account). Before you cancel, test one of these tools to ensure you can export your existing citations from EasyBib so you don't lose your work.

Refund eligibility and how to request a refund

Whether you can recover any of your subscription fees depends on your specific circumstances and when you cancel.

When EasyBib or chegg will refund your money

EasyBib's refund policy, set by parent company Chegg, generally does not offer refunds for subscription fees once your service period has begun. This means if you paid for a month and used even one day of your subscription, that month is non-refundable. However, you have three legitimate grounds to request a refund under UAE Consumer Protection Law.

You can request a refund if:

• You cancelled within 14 days of your initial purchase and have not meaningfully used the service (the legal "cooling-off period" under UAE law applies to distance contracts)
• Chegg continued charging you after you submitted a valid cancellation request and you have proof of that cancellation request
• The service failed to deliver its advertised features (for example, plagiarism detection did not work) and Chegg refused to fix the problem

How to request a refund

If you believe you qualify for a refund, contact Chegg support first before involving regulators. Send an email to [email protected] with the subject line "Refund request for EasyBib subscription" and include the following:

• Your Chegg account email and account number
• The date you purchased or were first charged
• The exact amount you paid (include the AED or USD amount and the date of the charge)
• A clear explanation of why you believe you qualify for a refund (for example, "I cancelled within 14 days of purchase" or "I was charged after submitting my cancellation request on [date]")
• Copies of any confirmations, receipts, or screenshots proving your claim

Chegg typically responds to refund requests within 5 to 10 business days. If Chegg denies your refund request but you believe it is unfair under UAE law, you can escalate to the General Authority for Consumer Protection (GACP) in your emirate with copies of all your correspondence. Tocancel recommends keeping every email and receipt related to your subscription and cancellation attempt, as this evidence is crucial if you need to file a formal complaint.

Common mistakes to avoid when cancelling EasyBib

Many consumers make preventable errors during cancellation that delay their freedom from the subscription or leave them unprotected. Here are the pitfalls Tocancel sees most often.

Mistake 1: cancelling your email account instead of your subscription

Some users accidentally delete their Chegg account or email instead of cancelling their subscription, thinking this will stop the charges. In reality, deleting your account may prevent you from receiving cancellation confirmations, and your payment method may still be charged. Always cancel your subscription through the proper subscription settings first, then wait for written confirmation, before considering any account deletion.

Mistake 2: assuming cancellation is instant

If you cancel by email or postal mail, assume processing takes 3 to 7 business days, not hours. If you expect an immediate stop to charges but don't confirm the cancellation date in writing, you may be charged for an extra month. Check your cancellation confirmation carefully for the exact date your access will end.

Mistake 3: not checking your bank or card statement after cancellation

Set a reminder to check your bank or payment app one week after your cancellation date to confirm no new charge appears. If a charge does appear after your confirmed cancellation date, you have evidence of a billing error and can dispute it immediately with your bank or contact the GACP.

Mistake 4: cancelling without saving your citations

If you have citations or research saved in EasyBib, export them before you lose premium access. Log into your account, find the export or download option in your bibliography, and save your work as a file (usually in .BIB or .RIS format) that you can import into another tool. Tocancel has helped thousands of consumers cancel their subscriptions successfully, but losing academic work in the process defeats the purpose.

Mistake 3: ignoring your cancellation confirmation

Keep your cancellation confirmation email or reference number for at least one year. If Chegg later claims you never cancelled and charges you for months you didn't use, your confirmation is your proof of cancellation and your leverage in a dispute with the GACP.

Your step-by-step cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges and complaints.

How to protect yourself if EasyBib refuses to cancel

In rare cases, Chegg or EasyBib may claim they cannot process your cancellation, charge you despite your cancellation request, or ignore your communication. You have legal remedies.

Your legal position under UAE consumer protection law

Under UAE Consumer Protection Law (Law No. 24 of 2006), you have the right to cancel any subscription service at your request, and no company can force you to continue paying. If Chegg refuses to honour your cancellation or continues charging you, this is a breach of consumer law and you can file a formal complaint with the General Authority for Consumer Protection (GACP).

Steps to take if your cancellation is refused

1. Send a second cancellation request via email to [email protected] with the subject line "URGENT: Final cancellation request and reference to previous cancellation attempt [date]"
2. In your email, state clearly: "I am resubmitting my cancellation request because my previous request was not processed. I request immediate cancellation of my EasyBib subscription effective immediately."
3. Attach copies of your previous cancellation attempt (screenshot or email confirmation)
4. Give Chegg 7 business days to respond and process your cancellation
5. If Chegg does not respond or refuses again, gather all your evidence:
   • Your initial cancellation confirmation (if you have one)
   • All emails you sent to [email protected]
   • Screenshots of your account showing you attempted to cancel
   • Bank statements showing charges after your cancellation attempt
6. Visit the General Authority for Consumer Protection website for your emirate (search "GACP [your emirate name]" online)
7. File a formal consumer complaint with the GACP, including all your evidence
8. The GACP will investigate at no cost to you and can order Chegg to refund you and stop charging your account

This process typically takes 4 to 8 weeks, but it is free and has legal authority behind it. Tocancel recommends using this remedy if Chegg ignores your cancellation requests after you have made a genuine, documented effort to cancel.

Disputing fraudulent charges with your bank

If Chegg continues charging you after you have cancelled, you can also dispute the charge directly with your bank or payment provider. Contact your bank's fraud or dispute department and explain that you cancelled your EasyBib subscription and were charged despite the cancellation. Provide your cancellation confirmation as proof. Your bank can reverse the charge and investigate whether Chegg is processing unauthorised transactions. Most banks handle dispute resolutions within 10 to 30 days.

Key takeaways and next steps

Cancelling your EasyBib subscription is your right as a consumer in the UAE, and you should encounter no barriers to exercising it. The fastest and most reliable method is to log into your Chegg account, navigate to your subscriptions, and click "Cancel Subscription" next to EasyBib. Keep your confirmation email and monitor your bank statement for one week after your cancellation date to ensure no unexpected charge appears. If Chegg refuses to cancel or continues charging you, contact Tocancel's sister community resources or escalate to the General Authority for Consumer Protection in your emirate. You are protected under UAE law, and the GACP has the authority to compel Chegg to refund you and stop charging your account.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and recover their money through the proper legal channels. Your subscription ends when you decide it ends, not when a company wants it to. Act today, keep your confirmation, and protect your account from future charges.

Chegg customer support contact information

Email: [email protected]

Website: chegg.com (log in to cancel via your account dashboard)

General Authority for Consumer Protection (GACP): Contact your local emirate's GACP office for formal complaints regarding refused cancellations or unauthorised charges (search "GACP [emirate name]" online or visit the UAE Ministry of Economy website for contact details).

When you contact Chegg, always reference your account email, account number, and the specific subscription you wish to cancel (EasyBib). If you are unsure of your account number, log into your Chegg account and check your Account Settings or billing page. Tocancel recommends taking screenshots of everything for your protection.