Cancel Easybib: The Right Way

How to cancel EasyBib and claim your refund as an australian consumer

What EasyBib is and why cancellation matters

EasyBib is an online citation and academic writing tool owned by Chegg that helps students and educators generate properly formatted bibliographies, check grammar, detect plagiarism and review written work before submission. The service operates on a freemium model, offering basic features free of charge while premium subscriptions unlock unlimited plagiarism scanning, advanced grammar checks and expert paper reviews.

You might decide to cancel EasyBib for genuine reasons: your course has finished, you have found a more affordable alternative, the tool fails to meet your expectations, or you notice unexpected charges on your statement. Whatever your situation, understanding your cancellation rights under Australian law and following the correct process is essential. Tocancel is here to guide you through each step and help you take confident action.

EasyBib pricing and subscription options

EasyBib offers three distinct subscription tiers with different features and price points. Understanding what you are paying for helps you decide whether cancellation is the right choice for you.

Prices shown are approximate and converted from USD. Your actual charge in Australian dollars may vary depending on your payment method, current exchange rates and billing date. Check your latest payment statement to confirm the exact amount you were charged.

Should you cancel EasyBib right now

Cancellation makes sense if you no longer use the service regularly, if the monthly fee no longer fits your budget, or if your studies have ended. It equally makes sense if you have discovered a free or cheaper alternative that meets your citation and writing needs just as well.

If you are currently within a free trial period, cancelling now prevents automatic enrolment into a paid plan once the trial expires. This is a defensive move that protects your wallet. Tocancel recommends reviewing your usage one month before your renewal date so you have time to make an informed decision without time pressure.

Your consumer rights under australian law

When you cancel an online subscription in Australia, the Australian Consumer Law (ACL) protects you with specific rights and guarantees. This law applies to all goods and services supplied to consumers, including digital services like EasyBib.

The 14-day cancellation right explained

Under the ACL, if you purchased EasyBib as a distance contract (meaning online), you have the right to cancel within 14 days of purchase and request a full refund, provided the service has not yet been substantially performed. This means if you change your mind shortly after signing up, you can ask for your money back without penalty or excuse.

However, there is an important exception: if you have actively used the service by running plagiarism checks, submitting papers for review or downloading significant resources, EasyBib may argue the service has been substantially performed and decline your refund request. Your legal position is stronger if you act quickly, ideally before using the service extensively. Keep records of your cancellation request and any communication with EasyBib.

Refund rights and what the australian consumer law guarantees

EasyBib's published terms typically state that subscription fees are non-refundable. However, this standard clause does not override your consumer law rights. If you can demonstrate that EasyBib failed to deliver what was advertised, or if the service was not fit for purpose, you have grounds to request a refund under the ACL.

For example, if EasyBib charged you but locked you out of your account immediately, or if plagiarism detection consistently failed to identify copied content, you may have a valid claim. The Australian Consumer Law is designed to protect you from unfair contract terms and misleading conduct. If EasyBib refuses your refund request, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC), which enforces consumer rights nationally.

How to cancel EasyBib step by step

Cancellation requires a formal written request sent to EasyBib's parent company Chegg. Follow these steps carefully to ensure your cancellation is documented and processed correctly.

1. Gather your account information
   • Locate your account email address and username
   • Note your full name as it appears on your account
   • Find your subscription plan details from your account settings or recent invoice
   • Identify the date you wish your cancellation to take effect
2. Compose a formal cancellation letter
   • Begin with your full name and account email
   • Clearly state: "I wish to cancel my EasyBib subscription effective immediately" (or your chosen date)
   • Include your subscription plan name and the email address associated with the account
   • Request written confirmation of cancellation
   • Ask for confirmation of any refund eligibility and timeline
   • Add the date you are sending the request
3. Send your cancellation request using tracked delivery
   • Do not send by ordinary email, as this leaves no proof of delivery
   • Use Australia Post certified mail or a tracked courier service
   • Include your cancellation letter and a photocopy of your account details or recent invoice
   • Request a signature on delivery or tracking confirmation
   • Keep the tracking number and receipt in a safe place
4. Monitor your account and bank statement
   • Check your EasyBib account daily for the first week to confirm it is deactivated
   • Review your bank or credit card statement for the next billing cycle
   • If you are charged after cancellation, contact your bank to dispute the charge
   • Document all communications and payment records
5. Follow up if you receive no response
   • If EasyBib does not respond within 14 days, Tocancel recommends sending a follow-up letter marked "urgent"
   • Reference your original request and tracking number
   • Request a response within 7 business days
   • Keep this follow-up communication as evidence
6. Escalate if necessary
   • If EasyBib fails to cancel or refuses your refund claim, lodge a complaint with the ACCC
   • Provide the ACCC with copies of all cancellation letters, tracking receipts and bank statements
   • The ACCC has powers to investigate and enforce compliance with consumer law

Cancellation address and contact details for EasyBib

EasyBib is owned and operated by Chegg, a US-based education technology company. You must send your written cancellation request to Chegg's primary business address for processing. Address your cancellation letter as follows:

Chegg, Inc.
Attention: Customer Service - EasyBib Cancellations
220 E. Huron Street
Ann Arbor, MI 48103
USA

Use certified mail or international tracked courier to ensure your letter reaches the correct department. Include your tracking number in any follow-up communication. Allow 14-21 business days for processing, accounting for international mail delivery times.

Timeline and what to expect after cancellation

Understanding the cancellation timeline helps you plan your transition and monitor whether EasyBib has honoured your request.

After sending your cancellation letter, EasyBib typically acknowledges receipt within 5-7 business days. The company has up to 14 days to confirm cancellation in writing. Your account access may be deactivated immediately or at the end of your current billing cycle, depending on Chegg's policy. Tocancel advises checking your account daily during the first week to confirm deactivation.

If you are eligible for a refund under the 14-day cooling-off period, EasyBib must process the refund within 30 days of your cancellation request. Refunds are typically returned to your original payment method. Check your bank or credit card statement 5-10 business days after receiving confirmation. If the refund does not appear, contact your financial institution immediately.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel overwhelming, and it is easy to make errors that delay the process or weaken your legal position. Here are the pitfalls Tocancel sees most often.

Mistake 1: relying on email or chat support

Many customers email EasyBib customer support or use an in-app chat function to request cancellation. While convenient, these methods leave no paper trail and are difficult to reference if there is a dispute. Support representatives may claim they never received your request, or they may process it incorrectly. Always use tracked mail or courier for formal cancellation requests.

Mistake 2: cancelling via your payment method without notifying EasyBib

Some customers cancel their credit card or update their payment details, assuming this will automatically stop EasyBib charging them. This approach frequently backfires: EasyBib continues to attempt billing, racking up failed payment fees, and your account may remain active. Always send a formal written cancellation request directly to EasyBib in addition to cancelling your payment method.

Mistake 3: not keeping copies of all communications

If a dispute arises, you will need evidence of your cancellation request, the date you sent it and any responses from EasyBib. Photostat everything: your cancellation letter, the envelope with the tracking label, the courier receipt and any written response from Chegg. These documents are your proof and your protection.

Mistake 4: assuming silence means cancellation

If EasyBib does not respond within 14 days, do not assume your cancellation is complete. Send a follow-up letter immediately, and if there is still no response, lodge a complaint with the ACCC. Silence is not confirmation; only written acknowledgement from EasyBib confirms your cancellation is in process.

Refund eligibility and how to claim your money back

Your eligibility for a refund depends on how long you have held the subscription and how much you have used it. This section clarifies your options under Australian consumer law.

Refunds within the 14-day cooling-off period

If you are within 14 days of your purchase date and have not substantially used EasyBib, you have a statutory right to cancel and receive a full refund. Minimal use (such as a single plagiarism check or viewing the dashboard) is unlikely to count as "substantial performance." However, running multiple checks, submitting several papers for review or downloading resources strengthens EasyBib's argument that you have used the service.

To claim a refund under the cooling-off period, include this in your cancellation letter: "I am exercising my right to cancel under the Australian Consumer Law within the 14-day cooling-off period. I have not substantially used the service and request a full refund." Tocancel recommends being specific about how little you have used EasyBib, for example: "I logged in once and ran one plagiarism check before deciding to cancel."

Refunds outside the cooling-off period

Once you are beyond 14 days, refunds are not automatic. However, you may still claim a refund if you can show that EasyBib breached its obligations. This means proving that the service was not fit for purpose, not of acceptable quality, or did not match the description advertised. For example, if plagiarism detection consistently fails to identify copied text, or if the tool crashes repeatedly, you have grounds for a complaint.

Document any failures or defects in writing. Screenshot error messages, note the dates when features did not work and keep records of any support tickets you submit. Include this evidence in your cancellation letter if you are claiming a refund due to service failure. EasyBib may refuse initially, but if you escalate to the ACCC with documented evidence, the regulator has power to require a refund or compensation.

Comparison: when to keep vs. when to cancel EasyBib

This table helps you weigh whether keeping EasyBib is worth the cost or whether cancellation is the better choice for your situation.

After cancellation: next steps and what happens to your data

Cancellation does not happen overnight, and understanding what occurs after you send your request helps you plan your transition to alternative tools or no service at all.

Once EasyBib confirms cancellation, your account access is deactivated. You will no longer be able to log in, run plagiarism checks or access stored documents. If you need to retrieve any work saved in EasyBib, download it immediately before your cancellation takes effect. EasyBib may delete your account data after a retention period (typically 30-90 days); if you need these files, extract them now.

No new charges will appear after your cancellation is confirmed. Your subscription will not renew automatically. If you are charged again after the cancellation date, contact your bank or credit card provider immediately and file a dispute. Provide your bank with the cancellation letter and EasyBib's confirmation as evidence.

If you receive a refund, it will be returned to your original payment method within 30 days. Check your bank statement 10-14 days after receiving confirmation. If the refund does not appear within 30 days, send a follow-up letter to Chegg requesting clarification of the refund status and include your tracking information.

Common traps and how tocancel helps you avoid them

The cancellation process is straightforward in theory but fraught with traps in practice. Knowing these pitfalls in advance helps you stay protected and on track.

Trap 1: automatic renewal clauses buried in fine print

EasyBib's terms of service likely include an automatic renewal clause that permits the company to charge your payment method on your billing date unless you cancel explicitly. This clause is legal under Australian law but must be clear and conspicuous. If EasyBib continues to charge you after your cancellation request, this may constitute a breach of the Automatic Renewal Laws, and you can file a complaint with the ACCC.

Trap 2: failing to cancel before the next billing cycle

If you wait until your billing date approaches, you risk being charged again before your cancellation takes effect. Tocancel advises sending your cancellation request at least 7-10 days before your next billing date. If you are charged after your cancellation request, dispute the charge with your bank immediately and include your cancellation letter as evidence.

Trap 3: confusing EasyBib account deactivation with subscription cancellation

Some customers deactivate their account (log out and do not return) without formally cancelling their subscription. The account remains active, and billing continues. True cancellation requires a formal written request to Chegg, not merely stopping your use of the service.

Pricing comparison: EasyBib versus alternatives

Before you cancel, consider whether an alternative tool might serve you better at a lower cost. This comparison table outlines how EasyBib stacks up against popular competitors.

If you primarily need citation generation, free tools like Cite.co or Zotero may meet your needs without any monthly cost. If plagiarism detection is essential, Turnitin is the industry standard, though it costs more. Evaluate your actual needs before cancelling EasyBib to ensure you have a suitable replacement in place.

Your checklist: what to do before and after cancellation

Use this checklist to ensure you have completed every step and protected your rights throughout the cancellation process.

Before you cancel:

• Confirm your current billing date and next renewal date
• Download and save any documents, essays or resources stored in EasyBib
• Review your last three invoices to confirm the amount you were charged
• Decide whether you are seeking a refund or simply stopping future charges
• Gather your account email, username and subscription plan details

During cancellation:

• Compose a formal, dated cancellation letter
• Include all required account details and a clear cancellation statement
• Send via certified mail or tracked courier (not email)
• Retain your tracking number and postal receipt
• Photocopy the entire letter and enclosures before posting

After cancellation:

• Check your account within 5-7 days to confirm deactivation
• Monitor your bank statement for any charges after your cancellation date
• Expect written confirmation from EasyBib within 14 days
• If no response arrives, send a follow-up letter with your original tracking number
• Dispute any unauthorised charges with your bank immediately
• Keep all cancellation correspondence for at least two years

Why tocancel is your ally in this process

Cancelling EasyBib may seem simple on the surface, but many consumers face delays, refusal and continued charging when they fail to follow the correct formal process. Tocancel has helped thousands of consumers cancel subscriptions, claim refunds and navigate disputes with major service providers like Chegg.

Our consumer-rights platform provides you with template cancellation letters, step-by-step guidance tailored to your situation and clear information about your legal rights under the Australian Consumer Law. When providers ignore your requests, Tocancel shows you how to escalate to the ACCC and gather evidence for a formal complaint.

The process outlined in this guide is your roadmap to a successful cancellation. Follow each step carefully, document everything and do not hesitate to escalate if EasyBib refuses to comply. Tocancel recommends starting your cancellation request as soon as you decide EasyBib no longer serves your needs. The sooner you send your formal letter, the sooner you will stop paying for a service you no longer use.

Visit Tocancel.com today to access free cancellation templates, learn your specific rights, and join thousands of Australians who have successfully cancelled unwanted subscriptions and reclaimed their money.